Learning Tracks    Reports    Case Studies    Webinars    Members     Charts     My Files     Vendors

https://klasresearch.com/files/assets/learning-center-covers/2023-6-keeping-channels-of-communication-open-with-end-users-and-leadership-LearningCenter_552_638221838833226619.jpg

 Print Case Study

 View Members


Keeping Channels of Communication Open with End Users and Leadership
Harris Health System

Keeping Channels of Communication Open with End Users and Leadership

Harris Health System uses two-way communication with their nurses when reviewing and implementing enhancements to the EHR, and they are proactive about keeping funding for their EHR-related projects and programs by demonstrating and articulating their value to the organization.

Created in partnership with Harris Health System

Publish Date: 06/12/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Include nurses in the process of making EHR enhancements
  • Secure funding and support for EHR-related projects and programs

Organization Outcomes

  • Nurses in the 94th percentile for agreement that the organization delivers well
  • Nurses in the 100th percentile for agreement they have a voice in EHR changes
  • Nurses in the 100th percentile for agreement that changes are well communicated

Collaborative-Verified Best Practices

  • Shared Ownership and Governance
  • Clinician Relationships and Communication


What Harris Health System Did

At Harris Health System (Harris Health), any clinician or nurse can submit a ticket for anything, including enhancements. The ticket goes to the IT service desk team, which determines whether the ticket is an enhancement request. The EHR team responsible for making the enhancement a reality is then contacted. The informatics department acts as a middle barrier to determine whether the enhancement request should be completed or not. Depending on clinical initiatives that are coming, the request may be either approved or denied.

How Harris Health System Did It


Want to see full details?

 

Want to see full details?

 
 
or Login 


Close X
I am interested in joining the Arch Collaborative.

Here is my information:

Submit
Cancel
loading Sending Email...
After clicking "submit" above, a KLAS Representative will personally contact you within a day or two.

Featured in Learning Track

Topics

Clinician Relationships and Communication, Shared Ownership and Governance


Reader Responsibility

These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

Copyright Infringement Warning

This report and its contents are copyright-protected works and are intended solely for your organization. Any other organization, consultant, investment company, or vendor enabling or obtaining unauthorized access to this report will be liable for all damages associated with copyright infringement, which may include the full price of the report and/or attorney’s fees. For information regarding your specific obligations, please refer to the KLAS Data Use Policy.

KLAS Orange Arch Collaborative Logo

Arch Collaborative Mission

Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.

Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com

About Arch Collaborative Case Studies

Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.

All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies



KLAS Grey Arch KLAS ®