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Keeping Channels of Communication Open with End Users and Leadership
Harris Health System

Keeping Channels of Communication Open with End Users and Leadership

Harris Health System uses two-way communication with their nurses when reviewing and implementing enhancements to the EHR, and they are proactive about keeping funding for their EHR-related projects and programs by demonstrating and articulating their value to the organization.

Created in partnership with Harris Health System

Publish Date: 06/12/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Include nurses in the process of making EHR enhancements
  • Secure funding and support for EHR-related projects and programs

Organization Outcomes

  • Nurses in the 94th percentile for agreement that the organization delivers well
  • Nurses in the 100th percentile for agreement they have a voice in EHR changes
  • Nurses in the 100th percentile for agreement that changes are well communicated

Collaborative-Verified Best Practices

  • Shared Ownership and Governance
  • Clinician Relationships and Communication

What Harris Health System Did

At Harris Health System (Harris Health), any clinician or nurse can submit a ticket for anything, including enhancements. The ticket goes to the IT service desk team, which determines whether the ticket is an enhancement request. The EHR team responsible for making the enhancement a reality is then contacted. The informatics department acts as a middle barrier to determine whether the enhancement request should be completed or not. Depending on clinical initiatives that are coming, the request may be either approved or denied.

How Harris Health System Did It

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Clinician Relationships and Communication, Shared Ownership and Governance

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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