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Cultivating Provider Satisfaction and Minimizing Burnout
Circle the City

Cultivating Provider Satisfaction and Minimizing Burnout

Circle the City focuses on reducing burnout and enhancing clinician satisfaction by employing a mission-centered recruitment process, offering ongoing support through frequent one-on-ones with medical directors, promoting a patient-centered approach, and prioritizing community building and culture.

Created in partnership with Circle the City

Publish Date: 11/03/2023

Cost to Implement:  0 - No Cost

Time to Implement:  0 - 6 Months

Program Goals

  • Foster an environment where providers are valued and feel they are making a difference

Organization Outcomes

  • Providers at 100th percentile for experiencing no symptoms of burnout
  • Physicians at 90th percentile for not being likely to leave within two years

Collaborative-Verified Best Practices

  • Clinician Wellness

Keys to Success

  • Employ a thorough vetting process for potential new providers to ensure they are good fit for the organization and are prepared to work with people experiencing homelessness
  • Provide support to new providers through frequent one-on-ones with medical directors where the providers can work through challenges
  • Allow providers to provide patient-centered care by encouraging them to build rapport and by streamlining their documentation process
  • Facilitate a community culture within the organization by celebrating individuals and sharing successes

What Circle the City Did

Circle the City, a healthcare organization that focuses on serving individuals experiencing homelessness, has achieved remarkable success in reducing burnout and improving provider satisfaction. The leaders at Circle the City emphasize the importance of aligning the organization's mission with its recruitment process, building a strong support structure, and fostering a sense of community among the providers. The organization’s approach highlights the significance of creating a fulfilling work environment and ensuring that the providers feel supported and valued.

How Circle the City Did It

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Clinician Wellness and Reducing Burnout

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

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