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Maintaining Fast System Response Time Through Proactive Planning
Carle Health

Maintaining Fast System Response Time Through Proactive Planning

Carle Health prioritizes provider satisfaction with the EHR system's response time by employing vendor collaboration, proactive monitoring, and a robust infrastructure.

Created in partnership with The Carle Foundation

Publish Date: 08/07/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  12 - 24 Months

Program Goals

  • Promote patient safety and clinician satisfaction through fast EHR response time

Organization Outcomes

  • Providers are 91st percentile for satisfaction with system response time
  • Providers are 86th percentile for satisfaction with system reliability

Collaborative-Verified Best Practices

  • Reliability and Response Time

What Carle Health Did

Carle Health (Carle) prioritizes provider satisfaction and patient safety with the EHR system's response time and reliability through adhering to vendor recommendations, testing extensively, doing regular server upgrades based on inventory assessments, and including upgrades in their budget planning. They maintain 100% capacity in their data centers to ensure redundancy while continuously collecting and analyzing data to allow for proactive monitoring. An infrastructure team handles hardware maintenance, and a complaint registration process and thorough investigation are used to address response time issues.

How Carle Health Did It

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.

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Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.

Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.

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