Maintaining Fast System Response Time Through Proactive Planning
Carle Health prioritizes provider satisfaction with the EHR system's response time by employing vendor collaboration, proactive monitoring, and a robust infrastructure.
Publish Date: 08/07/2023
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 12 - 24 Months |
Program Goals
- Promote patient safety and clinician satisfaction through fast EHR response time
Organization Outcomes
- Providers are 91st percentile for satisfaction with system response time
- Providers are 86th percentile for satisfaction with system reliability
Collaborative-Verified Best Practices
- Reliability and Response Time
What Carle Health Did
Carle Health (Carle) prioritizes provider satisfaction and patient safety with the EHR system's response time and reliability through adhering to vendor recommendations, testing extensively, doing regular server upgrades based on inventory assessments, and including upgrades in their budget planning. They maintain 100% capacity in their data centers to ensure redundancy while continuously collecting and analyzing data to allow for proactive monitoring. An infrastructure team handles hardware maintenance, and a complaint registration process and thorough investigation are used to address response time issues.
How Carle Health Did It
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Topics
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Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.
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