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Building EPR Expertise—Rounding and Digital Design Authorities
University Hospitals of Morecambe Bay NHS Foundation Trust

Building EPR Expertise—Rounding and Digital Design Authorities

When looking to refine and improve EPR user experience after a number of years of "first of type" modular deployments with brand-new Lorenzo EPR software, Morecambe Bay focused on getting support into each ward, improving communication, and increasing end-user expertise.

Created in partnership with University Hospitals of Morecambe Bay NHS Foundation Trust

Publish Date: 08/19/2021

Cost to Implement:  0 - No Cost

Time to Implement:  12 - 24 Months

Program Goals

  • Identify where problems exist within the EPR
  • Provide each ward with access to the IT team
  • Develop clinician EPR design expertise to help drive improvements

Organizational Outcomes

  • 15-point Net EPR Experience Score (NEES) improvement for doctors
  • 20% increase in agreement that ongoing training is sufficient for doctors
  • 14-point NEES improvement for nurses
  • 16% increase in agreement that ongoing training is sufficient for nurses

Collaborative-Verified Best Practices

Round frequently to provide the IT team with key understanding of the needs of end users

Collate up-to-date list of IT/hardware/Wi-Fi issues and promptly address and fix them to improve the experience for end users

Focus on end-user mastery, both in providing easier access to help and placing some of the responsibility of success on groups of end users

What University Hospitals of Morecambe Bay Did

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Clinician Relationships and Communication, Recognized Improvement

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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