Building EPR Expertise—Rounding and Digital Design Authorities
When looking to refine and improve EPR user experience after a number of years of "first of type" modular deployments with brand-new Lorenzo EPR software, Morecambe Bay focused on getting support into each ward, improving communication, and increasing end-user expertise.
Publish Date: 08/19/2021
| Cost to Implement: | 0 - No Cost |
| Time to Implement: | 13–24 months |
Program Goals
- Identify where problems exist within the EPR
- Provide each ward with access to the IT team
- Develop clinician EPR design expertise to help drive improvements
Organizational Outcomes
- 15-point Net EPR Experience Score (NEES) improvement for doctors
- 20% increase in agreement that ongoing training is sufficient for doctors
- 14-point NEES improvement for nurses
- 16% increase in agreement that ongoing training is sufficient for nurses
Collaborative-Verified Best Practices
Round frequently to provide the IT team with key understanding of the needs of end users
Collate up-to-date list of IT/hardware/Wi-Fi issues and promptly address and fix them to improve the experience for end users
Focus on end-user mastery, both in providing easier access to help and placing some of the responsibility of success on groups of end users
What University Hospitals of Morecambe Bay Did
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Topics
Clinician Relationships and Communication, Recognized ImprovementReader Responsibility
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