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EPR Governance for Building Clinician Trust
Birmingham and Solihull Mental Health NHS Foundation Trust

EPR Governance for Building Clinician Trust

By making the EPR and related technologies and content more accessible, Birmingham and Solihull Mental Health Foundation Trust was able to increase their clinicians’ overall satisfaction with the EPR.

Created in partnership with Birmingham and Solihull Mental Health NHS Foundation Trust

Publish Date: 05/09/2023

Cost to Implement:  $$ - Budgeted Cost

Time to Implement:  2+ Years

Program Goals

  • Improve overall clinician satisfaction with the EPR

Organization Outcomes

  • Increased physician Net EPR Experience Score (NEES) from 3.9 to 32.7
  • Increased nurse NEES from 25.1 to 38.1

Collaborative-Verified Best Practices

  • Ongoing EHR Education
  • Clinician Relationships and Communication

What The Trust Mental Health Did

Birmingham and Solihull Mental Health Foundation Trust (the Trust) believed that small changes could increase EPR satisfaction. They introduced a new intranet, created more accessible training by segmenting the training into relevant and manageable topics that could be accessed individually and on demand, upgraded the EPR system, and improved communication through frequent and consistent updates.

How Birmingham and Solihull Mental Health Did It

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Clinician Relationships and Communication, Ongoing EHR Education

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These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.

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