Beyond the Pilot 2026
How Cleveland Clinic Brought Ambient AI to Enterprise Scale
After a rigorous vendor selection and pilot process, Cleveland Clinic collaborated with Ambience Healthcare to deploy ambient AI technology at enterprise scale, reducing documentation burden, improving provider satisfaction, and enabling one of the broadest ambient AI deployments measured to date in the KLAS Arch Collaborative.
Associated Vendor: Ambience Healthcare (104379)
Publish Date: 05/29/2026
| Cost to Implement: | $$ - Budgeted Cost |
| Time to Implement: | 0–6 months |
Key Findings:
- Program Goals
- Keys to Success
- Organizational Outcomes
- What Cleveland Clinic & Ambience Healthcare Did
- How Cleveland Clinic & Ambience Healthcare Did It
- What Is the KLAS Arch Collaborative?
- About Cleveland Clinic
- About Ambience Healthcare
Access the feedback of
500,000+ clinicians worldwide
Access the feedback of
500,000+ clinicians worldwide
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Topics
Ambient Speech, Burnout Reduction & Clinician Wellness, EHR Governance, Measured ImprovementReader Responsibility
These perspectives are shared to facilitate better collaboration and communication between members of the Arch Collaborative. We encourage organizations to thoughtfully adjust their current operations based on their own experience, the findings of this research, and other complementary sources of information.
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Arch Collaborative Mission
Unlock the potential of EMR solutions to revolutionize healthcare efficiency and care-quality improvements by facilitating collaboration, measurement, and shared learning.
The Arch Collaborative is committed to finding and sharing healthcare technology best practices that forward the efforts of the quadruple aim in healthcare. The engine of the Arch Collaborative is the insights and feedback of thousands of clinicians and caregivers around the world.
Learn more about the Arch Collaborative: https://klasresearch.com/arch-collaborative
The Arch Collaborative is a service of KLAS Research: klasresearch.com
About Arch Collaborative Case Studies
Arch Collaborative case studies are focused on highlighting success that Collaborative participants achieve with or through healthcare technology. They are meant to briefly advertise member success and act as starting points for ongoing communication and collaboration between member organizations.
Case studies are typically published when (1) a verified outcome is recorded (and often verified through the Collaborative survey) and (2) the approach or steps to achieving that outcome aren’t commonly known and would be helpful to other organizations.
All Collaborative members and participants are invited to submit case studies by working with their KLAS guide.
All case studies can be viewed at: https://klasresearch.com/learningcenter/casestudies
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