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Commentary Summary
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User Commentary
Director
Relationship
We have a great relationship with the Apixio executives. They listen to us and are involved with us....
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Director
Functionality and Upgrades
HCC Identifier is effective at identifying Hierarchical Condition Categories, whether they are added...
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Director
Service and Support
I appreciate that Apixio responds to client input in regard to developing the products. Apixio...
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Director
Other Observations & Comments
I would have liked for Apixio to evaluate the impact on data requirements on the elimination of RAPS...
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Director
Functionality and Upgrades
HCC Identifier is very effective in its general purpose. I am very happy with the system.
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Manager
Relationship
Apixio has done a pretty good job of keeping all of their promises. They tell us that they normally...
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Manager
Interfacing and Integration
The integration issues are a challenge with the technology itself in order to have our end users...
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Manager
Functionality and Upgrades
Like any vendor, Apixio is really good about telling us how perfect and magical their solution is...
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Manager
Future Outlook
The solution does not include the CMS risk adjustment model; it only has the CMS Hierarchical...
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Manager
ROI / Cost (care and feeding)
Even with the turnover on the vendor's team, which is natural in the world nowadays, we seem to work...
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Manager
Functionality and Upgrades
We will keep testing the solution. We didn’t do as well as we hoped the first time, and we are doing...
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Director
Relationship
We have received our money’s worth with HCC Profiler Risk. I have actually already recommended it a...
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Director
Win/Loss - Why they were selected (by current clients)
We selected Apixio because we had an issue and we couldn’t find anybody in the market that could...
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Director
Relationship
Any time we have had an issue, Apixio has been more than willing to listen, understand, and adapt...
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Director
Future Outlook
We are working on a few things that we would like to see done differently, and Apixio has started to...
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Director
Service and Support
We are using Apixio’s tool to do our coding, and our coders are using it. The coders are wanting to...
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Director
Functionality and Upgrades
There is some product functionality missing that the vendor is very aware of. We use the system as a...
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Director
Service and Support
We are satisfied with a combination of things from the vendor. Part of that is the support and...
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Director
ROI / Cost (care and feeding)
We have seen huge improvements around accuracy and efficiency. We can dive deep and drill into the...
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Director
Win/Loss - Why they were selected (by current clients)
Prior to going live on the product, we looked at other vendors' products, and our line-level...
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VP/Other Executive
Functionality and Upgrades
Apixio has been extremely helpful with our upgrades. The more the solution's machine-learning...
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VP/Other Executive
Relationship
Apixio keeps their promises, even when those promises are difficult to achieve. We have consistent...
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VP/Other Executive
ROI / Cost (care and feeding)
Apixio follows another vendor's process for tangible outcomes, but Apixio does this process...
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Director
Relationship
A lot of the vendors I saw were stuck in their ways or were not in a place where they were very...
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Director
Relationship
I love Apixio. They are always there for us. They have never failed us.
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Manager
Lessons Learned
The integration and implementation processes take a big lift when it comes to coordinating all of...
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Director
Functionality and Upgrades
Rather than looking for supported Hierarchical Condition Categories that haven't been captured, we...
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Director
Relationship
The vendor meets our expectations for supporting our risk adjustment strategy. From a strategic...
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Director
Functionality and Upgrades
We have seen a pretty sizable ROI for the project in general. We have struggled a bit in being able...
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Director
Service and Support
The vendor has been very committed. There are volunteer resources for whenever we have a need. The...
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Director
Functionality and Upgrades
A large portion of the revenue is from the internal work we do with the vendor. The vendor helps us...
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Director
Other Observations & Comments
If we could snap our fingers and fix the issues with provider coding and real-time review systems,...
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Director
Functionality and Upgrades
The vendor could be a little more organized. There were just some really nitty-gritty data issues...
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Director
Future Outlook
The vendor has been pretty good at delivering new technology that meets our needs. We have seen...
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Director
Service and Support
There was a bit of a shortfall with the ongoing support from the vendor, but that could have just...
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Director
Service and Support
Apixio exceeds expectations. That is why their service is outstanding. They are very good to work...
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Director
Relationship
Apixio understands what we are trying to do. They understand the business a little better and have...
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Director
Functionality and Upgrades
Apixio is easy to work with. They know what they are talking about, and they always follow through....
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Director
Interfacing and Integration
If there were a better way to integrate more into our systems, we could work the projects faster...
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Manager
ROI / Cost (care and feeding)
Apixio exceeds expectations in the sense that there is always a very strong ROI at the end of each...
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Manager
Relationship
Every time we kick off a project, we have a project lead who we work with and meet with often. As we...
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Manager
Relationship
We work really closely with people at Apixio and have great relationships with them. They are a...
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Manager
Other Observations & Comments
Apixio has new extraction logic that we are considering implementing right now. We are discussing...
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Manager
Other Observations & Comments
One thing Apixio could do better is to shorten the review process. It is lengthy, and we miss out on...
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Manager
Functionality and Upgrades
We get about a week to audit all of the Hierarchical Condition Categories that Apixio identified as...
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Manager
Relationship
We plan to continue to use Apixio's product. We look at what else is out there in the marketplace...
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Manager
Other Observations & Comments
We are building so much with our enterprise vendor, and they possibly are going to have AI on their...
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Manager
Functionality and Upgrades
The solution's shortcomings revolve around the vendor's inability to come up with brand-new codes...
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Manager
Service and Support
The vendor's customer service and technology are all spot on. The vendor is always offering new...
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Manager
Other Observations & Comments
There are medical groups that don't have internal auditing teams or any kind of risk-adjustment...
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Director
Other Observations & Comments
We are looking to expand the scope of what we do with the vendor. We are a well-oiled machine...
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Director
Service and Support
The people that we work with at Apixio are knowledgeable, friendly, and helpful. Our relationship...
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Physician
Relationship
We have had a very positive working relationship with the vendor. We have been working with them for...
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Physician
Interfacing and Integration
In terms of supporting our integration and interoperability goals, that is a work in progress. We...
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Physician
Other Observations & Comments
The product works very well for the regulations that are there today, but all of the vendors in the...
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Physician
Functionality and Upgrades
The core thing for us and most organizations is to identify things that doctors describe in their...
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