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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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User Commentary

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Director

Relationship

We have a great relationship with the Apixio executives. They listen to us and are involved with us....

Dec 2020
(0)
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Director

Functionality and Upgrades

HCC Identifier is effective at identifying Hierarchical Condition Categories, whether they are added...

Dec 2020
(0)
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Director

Service and Support

I appreciate that Apixio responds to client input in regard to developing the products. Apixio...

Dec 2020
(0)
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Director

Other Observations & Comments

I would have liked for Apixio to evaluate the impact on data requirements on the elimination of RAPS...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

HCC Identifier is very effective in its general purpose. I am very happy with the system.

Dec 2020
(0)
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Manager

Relationship

Apixio has done a pretty good job of keeping all of their promises. They tell us that they normally...

Oct 2020
(0)
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Manager

Interfacing and Integration

The integration issues are a challenge with the technology itself in order to have our end users...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Like any vendor, Apixio is really good about telling us how perfect and magical their solution is...

Oct 2020
(0)
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Manager

Future Outlook

The solution does not include the CMS risk adjustment model; it only has the CMS Hierarchical...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Even with the turnover on the vendor's team, which is natural in the world nowadays, we seem to work...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We will keep testing the solution. We didn’t do as well as we hoped the first time, and we are doing...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

We have received our money’s worth with HCC Profiler Risk. I have actually already recommended it a...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We selected Apixio because we had an issue and we couldn’t find anybody in the market that could...

Oct 2020
(0)
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Director

Relationship

Any time we have had an issue, Apixio has been more than willing to listen, understand, and adapt...

Oct 2020
(0)
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Director

Future Outlook

We are working on a few things that we would like to see done differently, and Apixio has started to...

Oct 2020
(0)
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Director

Service and Support

We are using Apixio’s tool to do our coding, and our coders are using it. The coders are wanting to...

Oct 2020
(0)
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Director

Functionality and Upgrades

There is some product functionality missing that the vendor is very aware of. We use the system as a...

Oct 2020
(0)
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Director

Service and Support

We are satisfied with a combination of things from the vendor. Part of that is the support and...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

We have seen huge improvements around accuracy and efficiency. We can dive deep and drill into the...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

Prior to going live on the product, we looked at other vendors' products, and our line-level...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Apixio has been extremely helpful with our upgrades. The more the solution's machine-learning...

Oct 2020
(0)
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VP/Other Executive

Relationship

Apixio keeps their promises, even when those promises are difficult to achieve. We have consistent...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Apixio follows another vendor's process for tangible outcomes, but Apixio does this process...

Oct 2020
(0)
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Director

Relationship

A lot of the vendors I saw were stuck in their ways or were not in a place where they were very...

Jul 2020
(0)
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Director

Relationship

I love Apixio. They are always there for us. They have never failed us.

Jul 2020
(0)
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Manager

Lessons Learned

The integration and implementation processes take a big lift when it comes to coordinating all of...

Jun 2020
(0)
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Director

Functionality and Upgrades

Rather than looking for supported Hierarchical Condition Categories that haven't been captured, we...

Jun 2020
(0)
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Director

Relationship

The vendor meets our expectations for supporting our risk adjustment strategy. From a strategic...

Jun 2020
(0)
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Director

Functionality and Upgrades

We have seen a pretty sizable ROI for the project in general. We have struggled a bit in being able...

Jun 2020
(0)
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Director

Service and Support

The vendor has been very committed. There are volunteer resources for whenever we have a need. The...

Jun 2020
(0)
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Director

Functionality and Upgrades

A large portion of the revenue is from the internal work we do with the vendor. The vendor helps us...

Jun 2020
(0)
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Director

Other Observations & Comments

If we could snap our fingers and fix the issues with provider coding and real-time review systems,...

Jun 2020
(0)
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Director

Functionality and Upgrades

The vendor could be a little more organized. There were just some really nitty-gritty data issues...

Jun 2020
(0)
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Director

Future Outlook

The vendor has been pretty good at delivering new technology that meets our needs. We have seen...

Jun 2020
(0)
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Director

Service and Support

There was a bit of a shortfall with the ongoing support from the vendor, but that could have just...

Jun 2020
(0)
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Director

Service and Support

Apixio exceeds expectations. That is why their service is outstanding. They are very good to work...

Jun 2020
(0)
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Director

Relationship

Apixio understands what we are trying to do. They understand the business a little better and have...

Jun 2020
(0)
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Director

Functionality and Upgrades

Apixio is easy to work with. They know what they are talking about, and they always follow through....

Jun 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

If there were a better way to integrate more into our systems, we could work the projects faster...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Apixio exceeds expectations in the sense that there is always a very strong ROI at the end of each...

Jun 2020
(0)
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 or  to see details.

Manager

Relationship

Every time we kick off a project, we have a project lead who we work with and meet with often. As we...

Jun 2020
(0)
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Manager

Relationship

We work really closely with people at Apixio and have great relationships with them. They are a...

Jun 2020
(0)
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Manager

Other Observations & Comments

Apixio has new extraction logic that we are considering implementing right now. We are discussing...

Jun 2020
(0)
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Manager

Other Observations & Comments

One thing Apixio could do better is to shorten the review process. It is lengthy, and we miss out on...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We get about a week to audit all of the Hierarchical Condition Categories that Apixio identified as...

Jun 2020
(0)
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Manager

Relationship

We plan to continue to use Apixio's product. We look at what else is out there in the marketplace...

Jun 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

We are building so much with our enterprise vendor, and they possibly are going to have AI on their...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The solution's shortcomings revolve around the vendor's inability to come up with brand-new codes...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor's customer service and technology are all spot on. The vendor is always offering new...

Jun 2020
(0)
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Manager

Other Observations & Comments

There are medical groups that don't have internal auditing teams or any kind of risk-adjustment...

Jun 2020
(0)
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Director

Other Observations & Comments

We are looking to expand the scope of what we do with the vendor. We are a well-oiled machine...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

The people that we work with at Apixio are knowledgeable, friendly, and helpful. Our relationship...

Jun 2020
(0)
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Physician

Relationship

We have had a very positive working relationship with the vendor. We have been working with them for...

Apr 2020
(0)
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Physician

Interfacing and Integration

In terms of supporting our integration and interoperability goals, that is a work in progress. We...

Apr 2020
(0)
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Physician

Other Observations & Comments

The product works very well for the regulations that are there today, but all of the vendors in the...

Apr 2020
(0)
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Physician

Functionality and Upgrades

The core thing for us and most organizations is to identify things that doctors describe in their...

Apr 2020
(0)
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