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User Commentary
Loyalty, Product
Some things are missing in the system's auditor function that would be helpful for the person doing...
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Relationship, Operations
We have received good training from Apixio. They have a training manager who has worked very closely...
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Loyalty, Relationship
We started with Risk Adjustment Suite as a secondary vendor, but we really liked what they were...
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Relationship, Value
We did some comparisons with some blind chart reviews against what Apixio's coders were doing, and...
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Product
We have issues with Apixio's program audits at the Hierarchical Condition Category (HCC) code level....
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Loyalty, Product, Value
With Risk Adjustment Suite, our outcomes are to identify conditions that have not yet been accepted...
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Product
In the past, we used the program as well as the vendor’s coding team, but since it was a new...
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Loyalty, Relationship
The vendor’s coding tool works. It is the support and the coding team at Apixio that don't work as...
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Relationship
Even though Apixio doesn't solve our problems, it is great working with them, and the executive team...
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Loyalty, Product
If there is a way we can take one of the solutions and programs that Apixio utilizes and use it...
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Relationship
Everyone at Apixio is so willing to help and solve our problems. Their customer service and their...
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Relationship
This might just be the service that we have with them, but we would really love to see Apixio...
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Relationship
What Apixio does for us is very good. We have very favorable coding results, and the accuracy is...
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Relationship, Product, Value
If someone needs a system to help with first-pass or second-pass coding, Risk Adjustment Suite is...
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Product, Value
Something that I would like Apixio to add to this solution is the ability to assign different levels...
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Product, Value
Risk Adjustment Suite uses data to take a more efficient and effective approach to chart reviews....
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Product
We would suggest that Apixio improve the audit capabilities, benchmarking, and reports. With the...
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Operations
Apixio keeps their promises to the best of their ability. There is a lack of being able to implement...
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Product
I like the reporting surrounding productivity. That is helpful because risk adjustment and medical...
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Culture, Relationship
I like that Apixio is not a giant company. They take feedback and assess things like feasibility a...
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Product
We typically withhold certain data to test Risk Adjustment Suite’s accuracy. We take some control...
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Product, Value
Risk Adjustment Suite has helped us achieve operational efficiency, which I like. We are able to...
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Relationship, Product, Value
Apixio helps us by creating a safety net for our documentation and coding for our physicians. That...
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Culture, Value
Apixio does not nickel-and-dime like everybody else. Their people are super supportive and great.
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Relationship
Apixio is responding to the market and coming to me with new things, but I wish they would have done...
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Product
We would like the product’s AI to learn faster. I see things that the product is taking away over...
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Relationship
We talk to the vendor’s phone support people frequently, and we address all issues immediately. We...
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Relationship
Whenever the vendor finds an issue, they tell us, and they sometimes give more details than we need....
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Value
Because of Risk Adjustment Suite, we are seeing a massive increase in production from our coders. On...
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Relationship
If something needs to be fixed, Apixio fixes it right away. If they promise something will be live,...
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Loyalty, Relationship, Product
Apixio is ahead of the curve in terms of getting ready for different CMS requirements. Recently,...
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Product
The platform is so user friendly, especially for our coders. If they have a Risk Adjustment Suite...
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Operations
My five-year-old could probably do the vendor’s training. It is so nice for our coders.
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Relationship
Apixio does well in the velocity with which they operate, so I know what I am getting out of the...
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Loyalty, Product
Risk Adjustment Suite helps us in terms of optimizing risk. The solution is a great optimized...
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Relationship, Product
I would love for Apixio to have a greater knowledge base of Medicaid products, and I want that...
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Operations, Product
Apixio has a very good product. Their platform is very user friendly. Our coders do the final task...
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Relationship, Product
We always have challenges with the changes that happen from year to year on the file setup. There...
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Product, Value
We are using the product mostly for retrospective reviews. It is helping us capture everything that...
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Relationship
In our first year of using the tool, we had some feedback for the vendor. They heard us and came...
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Loyalty
We are doing retrospective projects with Apixio. We haven't done anything prospective, but I know...
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Relationship
Apixio has a strong clinical and operational team. They are quick to respond and easy to integrate...
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Product
On the auditor piece of the product, I would like to see where the vendor uses their NLP to identify...
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Product
The claims-linking process that the vendor does is a bit off and needs some improvement. The process...
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Product
We used Apixio’s HCC Identifier, and we used their offshore coders, which worked out really well for...
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Culture, Relationship
Apixio is really good to work with. They have a great team.
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Relationship, Operations, Product
An issue that we have seen recently is when we are trying to implement new things, things seem to...
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Loyalty, Relationship
There are things that we would like to be added in the future by Apixio that we have brought up a...
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Product
The charts are on the provider level, not on the member level. So if we have a member that visited...
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Relationship
I really like that Apixio’s data analytics are providing the reviewer with the most complete data to...
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Loyalty, Product
My recommendation to Apixio would be to start reviewing Medicare Part B things and Hierarchical...
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Value
Apixio charges by the review year. Because we have enough time to also review the current year,...
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Product
There are some manual processes with data transfer. If those could be automated or less manual for...
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Relationship, Value
The vendor is very easy to work with. The vendor meets deadlines and produces outcomes as expected...
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Operations
The training on the vendor’s coding module is comprehensive. We rarely have to retrain because of...
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Relationship
The people at Apixio are very intelligent, have a comprehensive understanding of risk adjustment,...
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Loyalty, Product
The whole company has a really good pulse on large data and incorporating artificial intelligence...
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Product, Value
We have been able to identify new diagnoses as well as validate and identify opportunities for...
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Loyalty, Relationship
Given our other priorities, we are limited in what services we can utilize with Apixio. However, I...
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Relationship, Operations
We meet weekly during the project, and that is really good support. Then I have one of my staff...
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Culture, Relationship
Apixio reaches out to us to share their new products and how they can support our goals.
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Product
To be more efficient, Apixio would need to access our medical records directly. However, given our...
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Relationship
In general, Apixio is able to respond to our business needs and deliver high-quality output.
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Product, Value
The NLP and the solutions from Apixio have given us more efficiency in coding. If we were coding...
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Loyalty, Relationship
In our industry, there is so much up and down, like a bell curve. Apixio's solution gives us...
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Culture, Value
Apixio is very good at what they do. They are very good at telling us when something will constitute...
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Relationship
Apixio does a great job at making sure we are getting things done and meeting our goals. They are...
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Product
The dashboard in Risk Adjustment Suite could be more user friendly, be more interactive, and have a...
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Relationship
I love the people at Apixio. Working with their people and executives has been great. Apixio's...
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Product, Value
Apixio is helping us with more efficient retrospective coding for our membership. I love the NLP...
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Operations
The training has been great. I am looking to hire a new team member, and I have no worries about...
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Operations, Operations, Value, Value
Risk Adjustment Suite is very expensive, and it is hard to manage from a timeline perspective...
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Product, Product, Value, Value
The product is helping to increase revenue and reduce risk. It does what it needs to do. I have...
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Relationship, Relationship, Operations, Operations
Apixio is a stellar partner. They empower their team members to help address problems and have, in...
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