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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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User Commentary

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Director

Relationship

We have a great relationship with the Apixio executives. They listen to us and are involved with us....

Dec 2020
(0)
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Director

Functionality and Upgrades

HCC Identifier is effective at identifying Hierarchical Condition Categories, whether they are added...

Dec 2020
(0)
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Director

Service and Support

I appreciate that Apixio responds to client input in regard to developing the products. Apixio...

Dec 2020
(0)
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Director

Other Observations & Comments

I would have liked for Apixio to evaluate the impact on data requirements on the elimination of RAPS...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

HCC Identifier is very effective in its general purpose. I am very happy with the system.

Dec 2020
(0)
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Manager

Relationship

Apixio has done a pretty good job of keeping all of their promises. They tell us that they normally...

Oct 2020
(0)
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Manager

Interfacing and Integration

The integration issues are a challenge with the technology itself in order to have our end users...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Like any vendor, Apixio is really good about telling us how perfect and magical their solution is...

Oct 2020
(0)
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Manager

Future Outlook

The solution does not include the CMS risk adjustment model; it only has the CMS Hierarchical...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Even with the turnover on the vendor's team, which is natural in the world nowadays, we seem to work...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We will keep testing the solution. We didn’t do as well as we hoped the first time, and we are doing...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

We have received our money’s worth with HCC Profiler Risk. I have actually already recommended it a...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We selected Apixio because we had an issue and we couldn’t find anybody in the market that could...

Oct 2020
(0)
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Director

Relationship

Any time we have had an issue, Apixio has been more than willing to listen, understand, and adapt...

Oct 2020
(0)
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Director

Future Outlook

We are working on a few things that we would like to see done differently, and Apixio has started to...

Oct 2020
(0)
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Director

Service and Support

We are using Apixio’s tool to do our coding, and our coders are using it. The coders are wanting to...

Oct 2020
(0)
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Director

Functionality and Upgrades

There is some product functionality missing that the vendor is very aware of. We use the system as a...

Oct 2020
(0)
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Director

Service and Support

We are satisfied with a combination of things from the vendor. Part of that is the support and...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

We have seen huge improvements around accuracy and efficiency. We can dive deep and drill into the...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

Prior to going live on the product, we looked at other vendors' products, and our line-level...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Apixio has been extremely helpful with our upgrades. The more the solution's machine-learning...

Oct 2020
(0)
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VP/Other Executive

Relationship

Apixio keeps their promises, even when those promises are difficult to achieve. We have consistent...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Apixio follows another vendor's process for tangible outcomes, but Apixio does this process...

Oct 2020
(0)
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Director

Relationship

A lot of the vendors I saw were stuck in their ways or were not in a place where they were very...

Jul 2020
(0)
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Director

Relationship

I love Apixio. They are always there for us. They have never failed us.

Jul 2020
(0)
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Manager

Lessons Learned

The integration and implementation processes take a big lift when it comes to coordinating all of...

Jun 2020
(0)
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Director

Functionality and Upgrades

Rather than looking for supported Hierarchical Condition Categories that haven't been captured, we...

Jun 2020
(0)
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Director

Relationship

The vendor meets our expectations for supporting our risk adjustment strategy. From a strategic...

Jun 2020
(0)
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Director

Functionality and Upgrades

We have seen a pretty sizable ROI for the project in general. We have struggled a bit in being able...

Jun 2020
(0)
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Director

Service and Support

The vendor has been very committed. There are volunteer resources for whenever we have a need. The...

Jun 2020
(0)
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Director

Functionality and Upgrades

A large portion of the revenue is from the internal work we do with the vendor. The vendor helps us...

Jun 2020
(0)
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Director

Other Observations & Comments

If we could snap our fingers and fix the issues with provider coding and real-time review systems,...

Jun 2020
(0)
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Director

Functionality and Upgrades

The vendor could be a little more organized. There were just some really nitty-gritty data issues...

Jun 2020
(0)
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Director

Future Outlook

The vendor has been pretty good at delivering new technology that meets our needs. We have seen...

Jun 2020
(0)
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Director

Service and Support

There was a bit of a shortfall with the ongoing support from the vendor, but that could have just...

Jun 2020
(0)
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Director

Service and Support

Apixio exceeds expectations. That is why their service is outstanding. They are very good to work...

Jun 2020
(0)
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Director

Relationship

Apixio understands what we are trying to do. They understand the business a little better and have...

Jun 2020
(0)
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Director

Functionality and Upgrades

Apixio is easy to work with. They know what they are talking about, and they always follow through....

Jun 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

If there were a better way to integrate more into our systems, we could work the projects faster...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Apixio exceeds expectations in the sense that there is always a very strong ROI at the end of each...

Jun 2020
(0)
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 or  to see details.

Manager

Relationship

Every time we kick off a project, we have a project lead who we work with and meet with often. As we...

Jun 2020
(0)
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Manager

Relationship

We work really closely with people at Apixio and have great relationships with them. They are a...

Jun 2020
(0)
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Manager

Other Observations & Comments

Apixio has new extraction logic that we are considering implementing right now. We are discussing...

Jun 2020
(0)
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Manager

Other Observations & Comments

One thing Apixio could do better is to shorten the review process. It is lengthy, and we miss out on...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We get about a week to audit all of the Hierarchical Condition Categories that Apixio identified as...

Jun 2020
(0)
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Manager

Relationship

We plan to continue to use Apixio's product. We look at what else is out there in the marketplace...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are building so much with our enterprise vendor, and they possibly are going to have AI on their...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The solution's shortcomings revolve around the vendor's inability to come up with brand-new codes...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor's customer service and technology are all spot on. The vendor is always offering new...

Jun 2020
(0)
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Manager

Other Observations & Comments

There are medical groups that don't have internal auditing teams or any kind of risk-adjustment...

Jun 2020
(0)
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Director

Other Observations & Comments

We are looking to expand the scope of what we do with the vendor. We are a well-oiled machine...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

The people that we work with at Apixio are knowledgeable, friendly, and helpful. Our relationship...

Jun 2020
(0)
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Physician

Relationship

We have had a very positive working relationship with the vendor. We have been working with them for...

Apr 2020
(0)
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Physician

Interfacing and Integration

In terms of supporting our integration and interoperability goals, that is a work in progress. We...

Apr 2020
(0)
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Physician

Other Observations & Comments

The product works very well for the regulations that are there today, but all of the vendors in the...

Apr 2020
(0)
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Physician

Functionality and Upgrades

The core thing for us and most organizations is to identify things that doctors describe in their...

Apr 2020
(0)
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