EPSi Decision Support Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:23:10 AM and Model.EvProductId = 251

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User Commentary

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Director

Relationship

We were excited a couple of years ago when some of the original EPSi staff returned. The vendor went...

Aug 2020
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Director

Future Outlook

We are excited about the direction the vendor is going. EPSi has some cool functionality in the...

Aug 2020
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Director

Other Observations & Comments

The vendor is back on task from where they were a couple of years ago. New technological...

Aug 2020
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Director

Service and Support

The vendor is doing well in executing their vision and current development. The support people are...

Aug 2020
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Director

Other Observations & Comments

We haven't really changed in response to COVID-19. We have changed our costing periods and have...

Aug 2020
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Director

Win/Loss - Why they were selected (by current clients)

We did a review a few years ago to see what else was on the market. We were still leaning toward the...

Aug 2020
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Director

Functionality and Upgrades

In terms of the costing and loading of patient-level information, I am really happy with the...

Jun 2020
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Director

Other Observations & Comments

In the general ledger, we have been loading all of our COVID-19 costs into a new department that is...

Jun 2020
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Director

Service and Support

EPSi did give us a dashboard that we could utilize for free for 90 days to help with COVID-19...

Jun 2020
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Director

Service and Support

I am really happy with the product and the response times when I run into a problem. We did an...

Jun 2020
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Director

Functionality and Upgrades

I can’t think of anything off the top of my head that the vendor could improve, but there are some...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The version of the product that we have is very flexible. We can set up costing in multiple ways....

May 2020
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Analyst/Coordinator

Other Observations & Comments

Over a year ago, the vendor was previewing a completely new version of the product. It was going to...

May 2020
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Analyst/Coordinator

Other Observations & Comments

Strategic project budgeting is an interesting area. We haven't implemented that functionality, but...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a capital budget system that the vendor offers, but it is horrible. It hasn't been updated...

May 2020
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Analyst/Coordinator

Service and Support

EPSi's customer service is excellent.

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The budgeting product's flexibility creates complexity, but if we had the ability to monitor our...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

When we load data, the EPSi product has a habit of accepting all of it whether or not it is valid....

May 2020
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Analyst/Coordinator

Implementation and Training

EPSi did a phenomenal job of holding a webinar for what was normally an in-person, three-day class....

May 2020
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Analyst/Coordinator

Implementation and Training

The training documentation is lacking. What we find in the system isn't thorough enough.

May 2020
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Director

Future Outlook

EPSi’s product is not part of our long-term plans. A year from now, we won’t have the system. We are...

Mar 2020
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Director

Functionality and Upgrades

EPSi’s product has been very reliable and stable. I would like improvements in terms of dashboards...

Mar 2020
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Manager

Functionality and Upgrades

EPSi Decision Support is the first tool or software of its kind that I have used, so I don’t have a...

Feb 2020
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Manager

Functionality and Upgrades

EPSi Decision Support is unreliable sometimes; it is a computer program, so there are glitches. We...

Feb 2020
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Manager

Functionality and Upgrades

The budget manager module in the tool has been improved every year, so I know that EPSi does listen...

Feb 2020
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Manager

Future Outlook

At this point, I foresee EPSi being a part of our go-forward plan. We are not going to spend money...

Feb 2020
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Manager

ROI / Cost (care and feeding)

EPSi avoids additional charges pretty well. The one thing that has changed from when we initially...

Feb 2020
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Director

Other Observations & Comments

With any system, there is always room for improvement. We have gotten used to working around certain...

Feb 2020
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Director

Service and Support

EPSi's support people could be better. They aren't as knowledgeable as they should be, and they...

Feb 2020
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Director

Implementation and Training

EPSi needs to provide advanced training. Once people get past the basics, it is difficult to know...

Feb 2020
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Director

Service and Support

There are times when we need assistance to figure out why something happened. In our department, we...

Feb 2020
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Director

Other Observations & Comments

The solution gives me everything that we need, so we probably won't upgrade for a little while...

Feb 2020
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Director

Service and Support

I don't feel nickel-and-dimed by EPSi. They are easy to negotiate with. I actually enjoy working...

Feb 2020
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Director

Service and Support

I am an analyst, and from my perspective, the vendor is reactive, not proactive.

Feb 2020
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Director

Functionality and Upgrades

I like the overall system a lot; it is very user friendly. The system allows us to organize data in...

Feb 2020
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Director

Functionality and Upgrades

The cost-accounting system is user friendly. Personally, I wouldn't mess with it because we don't...

Feb 2020
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Director

Functionality and Upgrades

A large portion of the data that is applied to the administration side comes from our department. We...

Feb 2020
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Director

Service and Support

A year from now, I think my satisfaction will be the same. EPSi hasn't ever changed their support,...

Feb 2020
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Director

ROI / Cost (care and feeding)

One of the big drivers that caused us to go to EPSi was the cost. EPSi's cost is very reasonable....

Feb 2020
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Director

Other Observations & Comments

We spoke with EPSi about the newer tools that they have. The new analytics tool that they are...

Feb 2020
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Director

Relationship

I don't think EPSi does a very good job of reaching out when there are new and innovative things. We...

Feb 2020
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Director

Other Observations & Comments

In terms of contract modeling, the EPSi product does a pretty good job, but there are some things...

Feb 2020
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Director

Implementation and Training

EPSi offers a lot of ongoing training, so I would give them a pretty high score for that.

Feb 2020
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Director

Other Observations & Comments

One of the issues we are having with the EPSi product is that we are unable to link everything with...

Feb 2020
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Director

Win/Loss - Why they were selected (by current clients)

The system is part of our long-term plans. That was questionable in the past, but these newer...

Feb 2020
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Director

Technology

Some of the other players on the market have built their cost accounting systems from scratch with...

Feb 2020
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Director

Implementation and Training

Our last implementation was kind of a mess, and that was a couple of years ago. But that was when...

Feb 2020
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Director

Service and Support

We run into unexplained glitches every now and then. I don't know whether that is an issue with our...

Feb 2020
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Director

Other Observations & Comments

The new version will meet more of our needs, but we don't have it yet, and the current version...

Feb 2020
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Director

Service and Support

When we have issues, there could be more support. The vendor is going into the back end and seeing...

Feb 2020
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Director

Technology

Rather than trying to piecemeal the systems together, I would like the vendor to build the system...

Feb 2020
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Director

Relationship

I don't know what promises the vendor has made to us, but they have kept all of their promises...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, EPSi Decision Support is a fine product. A positive of the system is that it can be very...

Jan 2020
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Analyst/Coordinator

Service and Support

The vendor's customer service is very good. The representatives are all very helpful. There was a...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

We have issues with the system uploading valid subaccounts. I don't know whether that is supposed to...

Jan 2020
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Analyst/Coordinator

Future Outlook

It is possible that I would buy EPSi Decision Support again if it had some enhancements. There are...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

EPSi avoids charging for every little thing. We keep track of hours, and there is no charge for the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

We upgraded EPSi Decision Support, and it has been riddled with bugs and issues regarding the...

Jan 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The training is fine. Everything is pretty basic, and we are pretty specialized and sit above the...

Jan 2020
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VP/Other Executive

Other Observations & Comments

We are still in the honeymoon phase. We will see how we feel a year from now. I would say that the...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The solution works great. We have a dedicated resource who does nothing but work with the...

Jan 2020
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VP/Other Executive

Relationship

I see the vendor as our partner. The strength of EPSi is that they aren't as big as some of the...

Jan 2020
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VP/Other Executive

Future Outlook

EPSi strayed off course for a while when Allscripts bought them. Allscripts let the product...

Jan 2020
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VP/Other Executive

Future Outlook

EPSi's product is lagging behind some vendors' products with real-time costing, but the vendor has a...

Jan 2020
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VP/Other Executive

Relationship

The executives roll up their sleeves when negotiating a new contract. One of our executives was...

Jan 2020
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VP/Other Executive

Other Observations & Comments

My advice to the vendor is to stay committed to the path they are on. They shouldn't get...

Jan 2020
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Director

Service and Support

In order to get genuinely proactive results, we have to contact our sales manager. The product is...

Jan 2020
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Director

Service and Support

EPSi is missing support. It takes a couple of days sometimes to get a support person to call us...

Jan 2020
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Director

Functionality and Upgrades

We really don’t have the capabilities for activity-based costing. That is something EPSi could work...

Jan 2020
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Director

Service and Support

After EPSi’s leadership came in a few years ago, we didn’t notice any changes at all. EPSi’s support...

Jan 2020
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Director

Functionality and Upgrades

Right now, EPSi is not on the good list for us. We did an upgrade, and the GL and reporting on the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

EPSi could do more to deliver some of the very basic items in the product that are common across...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

My recommendation of the solution boils down to the fact that the system is very flexible, and that...

Jan 2020
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Analyst/Coordinator

Service and Support

EPSi has made great strides in the area of customer support. The vendor is very responsive now. They...

Jan 2020
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Analyst/Coordinator

Implementation and Training

EPSi has made improvements with their training. They have opened something called EPSi University...

Jan 2020
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Analyst/Coordinator

Lessons Learned

EPSi's system is inherently complex. The more things a system can do, the more complex it is. The...

Jan 2020
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Analyst/Coordinator

Future Outlook

EPSi is moving toward new technology. I know they have introduced it or have at least teased it, but...

Jan 2020
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Analyst/Coordinator

Relationship

We have had visits from EPSi's executive management team. In terms of our relationship, the vendor...

Jan 2020
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Analyst/Coordinator

Relationship

I believe I would buy EPSi's product again. It has worked out very well. In general, EPSi has kept...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

EPSi doesn't charge individually. If we do work with them, they do bill it out. To avoid getting...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We could always get more bang for our buck with EPSi. There is always room for a lower price, but we...

Jan 2020
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Analyst/Coordinator

Future Outlook

I am really satisfied with EPSi Decision Support. My forecasted satisfaction is high, and if it...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

As far as I know, EPSi's product is part of our long-term plans. We use it quite a bit. We produce...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

During our last upgrade, I found multiple bugs within the system after the upgrade had been tested....

Jan 2020
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Analyst/Coordinator

Relationship

EPSi keeps their promises. We haven't really been promised a lot of things. EPSi does ask for ideas...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The EPSi system is powerful, and we could probably do more with it than we do. It just takes time to...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We haven't been nickel-and-dimed by EPSi. We have our contract and maintenance agreement.

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

EPSi did an exceptional job with the last upgrade. On a scale of 1–10, I would give EPSi an 11. They...

Jan 2020