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EPSi Decision Support Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

The granularity of the calculations and the patient-level costing in EPSi Decision Support is...

Feb 2024
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Manager

Loyalty, Relationship, Product

The processes are a little cumbersome in EPSi Decision Support. I don't know whether there is a way...

Feb 2024
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Manager

Culture

EPSi Decision Support is pretty decent. I don't know of any promises that haven't been kept. I think...

Feb 2024
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Director

Loyalty

We have pretty much outgrown the capacity that we have for EPSi Decision Support, and Strata is not...

Jan 2024
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Director

Product

EPSi Decision Support has been good for what it has done. We have put more on it than the specs were...

Jan 2024
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Director

Operations

I have seen very little of the Strata-based training outside of one implementation. It just seems a...

Jan 2024
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Director

Product

The product is not overly intuitive from a report-writing perspective. It is not a sexy application....

Jan 2024
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Director

Loyalty

If I were looking at the product today, I would not buy EPSi Decision Support because it is going to...

Jan 2024
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Director

Product

EPSi Decision Support is a good tool. It is flexible, but some areas are a little more difficult to...

Jan 2024
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Director

Operations

On the costing side of EPSi Decision Support, there wasn't training. I don't know whether that was...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

It is hard to get a response from EPSi sometimes on weekends and not during business hours. Luckily,...

Dec 2023
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VP/Other Executive

Product

EPSi’s service is really good. The vendor has a new offering called a Data Studio that makes it a...

Dec 2023
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VP/Other Executive

Loyalty

EPSi Decision Support functions for what we use it for now. The EPSi product is now part of Strata...

Dec 2023
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CIO

Loyalty

The product is good, but the vendor is trying to force the idea of moving to the cloud when they...

Nov 2023
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CIO

Relationship

We are very behind, and I found out how far behind we were because I recognized one day that we...

Nov 2023
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CIO

Relationship, Product

EPSi is probably the best option in the market today. I don't know of anyone who could compete...

Nov 2023
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Manager

Relationship

Recently, the people I work with have been good at trying to solve problems or issues. I think the...

Nov 2023
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Analyst/Coordinator

Product

We use the product in a lot of unique ways. It is integrated with several ancillary products. The...

Nov 2023
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Analyst/Coordinator

Relationship

The vendor has very good customer service. They are always helpful and responsive, and they got rid...

Nov 2023
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Analyst/Coordinator

Operations

The vendor has had some employee changes, and they have dropped the ball on getting stuff lined up...

Nov 2023
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(0)
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VP/Other Executive

Loyalty

EPSi Decision Support comes in cycles and eventually lives a useful life. EPSi is not in the cloud,...

Oct 2023
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VP/Other Executive

Product, Value

The EPSi product was the best option when we purchased it. It provided the environment that we...

Oct 2023
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(0)
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CFO

Relationship, Product

The consistency of EPSi Decision Support has allowed our management team to leverage the reporting...

Oct 2023
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Director

Operations

EPSi has a whole online community and university for training, and the vendor sends regular emails.

Aug 2023
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Director

Product

The product’s ease of use is probably one of its greatest weaknesses. The user interface is not very...

Aug 2023
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Director

Relationship

I like EPSi’s support because of the ease of putting in tickets and the response time. The vendor...

Aug 2023
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(0)
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Director

Relationship, Value

I don't know that the vendor is putting a lot of investment into the product anymore; they are just...

Aug 2023
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Director

Product, Value

We have been very satisfied with EPSi Decision Support, particularly with the cost accounting...

Aug 2023
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Manager

Product

We sometimes use another program to check our data in the EPSi software. It could be the way we have...

Jul 2023
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Manager

Product

EPSi's solution is a very complicated program, and we must use it quite a bit in order to be able to...

Jul 2023
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