myCare Integrity EMR (Ophthalmology) Comments

 
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Ophthalmology 2019: Which Vendors Best Meet Ophthalmology Needs?
Ophthalmology 2019:
Which Vendors Best Meet Ophthalmology Needs?
December 2019
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User Commentary

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Manager

Relationship

If the decision was up to me, I would not purchase the system again. Initially, the vendor told us...

Aug 2020
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Manager

Service and Support

The vendor will keep their promises, but we will have to hound them to get them to do what we need...

Aug 2020
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Manager

Future Outlook

We have a love/hate relationship with the vendor, but we are not leaving them. We are not going...

Aug 2020
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Manager

Relationship

The vendor has been very supportive during the Covid-19 crisis. I haven’t had any problems. And I...

Aug 2020
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Manager

Service and Support

Eye Care Leaders courted me for a long time and wanted me to make the switch to them. They started...

May 2020
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Manager

Service and Support

My problem is that we have no support at all. I couldn't process credit cards for a while during the...

May 2020
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Manager

Technology

Eye Care Leaders bought the key from a third-party vendor so that they could put that third-party...

May 2020
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Manager

Interfacing and Integration

On the back end, the electronic health records are with myCare Integrity EMR. Before, our system...

May 2020
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Manager

Service and Support

We are working through Eye Care Leaders, even when we need support on our third-party system. Eye...

May 2020
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Manager

Functionality and Upgrades

The vendor always has great ideas, but they don't have follow-through. They implement things and...

May 2020
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Manager

Service and Support

I lost all my support when I switched over to Eye Care Leaders. They don't offer any training. I...

May 2020
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Manager

Other Observations & Comments

The vendor doesn't really do any training. We haven't really ever had any training for the product....

May 2020
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Manager

Functionality and Upgrades

I would recommend the product to others; it is amazing.

May 2020
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Manager

Lessons Learned

The biggest thing I have to say to Eye Care Leaders is if they are going to make something like...

May 2020
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Physician

Service and Support

The vendor could be more involved and could update our administrators more often. The administrators...

Dec 2019
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Physician

Functionality and Upgrades

I have never been in favor of the medical records. I have always liked paper records, but compared...

Dec 2019
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Physician

Other Observations & Comments

I would like information on our billing practices. That information may be available through my...

Dec 2019
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Physician

Sales and Contracting

We were promised a system that would integrate the EMR and surgical record systems. The integration...

Dec 2019
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Physician

Service and Support

I hope the system stays part of our long-term plans. I am reluctant to say that there are any...

Nov 2019
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Physician

Implementation and Training

Eye Care Leaders' training really stinks. It is online training, and the vendor doesn't provide...

Nov 2019
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Physician

Relationship

Eye Care Leaders doesn't keep their promises. I have worked with a few people, and they didn't...

Sep 2019
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Physician

Service and Support

We wouldn't buy myCare Integrity EMR again. The follow-through is lacking. If we ask someone to do...

Sep 2019
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Physician

Functionality and Upgrades

We want an efficient system. With myCare Integrity EMR, we have to click on a tab for everything....

Sep 2019
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Physician

Relationship

I don't like Eye Care Leaders, but I do have one representative who is really awesome. That person...

Sep 2019
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Physician

Implementation and Training

I didn't even know that Eye Care Leaders had training. I figured out how to use the system on my own....

Sep 2019
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Physician

Technology

We are having trouble getting scans over. We always have problems with myCare Integrity EMR.

Sep 2019
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Physician

Functionality and Upgrades

There is never a time when myCare Integrity EMR works perfectly. Either there is an update issue, or...

Sep 2019
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Physician

Technology

In terms of new technology, Eye Care Leaders hasn't done anything that has really impressed me.

Sep 2019
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Physician

Future Outlook

We have been exceptionally frustrated with Eye Care Leaders, and we will be looking for another EHR....

Sep 2019
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Physician

ROI / Cost (care and feeding)

There needs to be somebody at Eye Care Leaders that is held accountable for their attempts at...

Sep 2019
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Physician

Functionality and Upgrades

Eye Care Leaders has not kept their promises. The upgrades are routinely a disaster. Eye Care...

Sep 2019
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Physician

Service and Support

Eye Care Leaders’ phone support is really poor. Whenever Eye Care Leaders pushes an upgrade to...

Sep 2019
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Physician

Implementation and Training

The idea of the Eye Care Leaders having ophthalmology-specific software is a great. They have had...

Sep 2019
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Physician

Functionality and Upgrades

When I search for a patient, it would helpful if the cursor automatically landed on the box for the...

Sep 2019
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Manager

Service and Support

Eye Care Leaders doesn’t charge extra for things like support calls. Things with Eye Care Leaders...

Sep 2019
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Manager

Win/Loss - Why they were selected (by current clients)

I was doing some research on quite a few different EMRs, and we rated the pros and cons of them and...

Sep 2019
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Manager

Implementation and Training

The implementation was a little tricky, but we got through it. There were a lot of questions that...

Sep 2019
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Manager

Implementation and Training

Eye Care Leaders' ongoing training is just us learning the upgrades ourselves after an update.

Sep 2019
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Physician

Functionality and Upgrades

The ePrescribing piece doesn’t work great. We have some workarounds to make things look good on our...

Sep 2019
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Physician

Functionality and Upgrades

When we integrated an old EMR, and when Eye Care Leaders brought it over, everything looked fine....

Sep 2019
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Physician

Functionality and Upgrades

Eye Care Leaders tells us about a week in advance when they are going to be doing any upgrades. I...

Sep 2019
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Physician

Other Observations & Comments

I get a letter every quarter from the executives, and it is nice. But I don’t expect to talk to...

Sep 2019
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Physician

Other Observations & Comments

If I have any issues at all, Eye Care Leaders acknowledges the issues immediately. But if I come...

Sep 2019
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Physician

Other Observations & Comments

Eye Care Leaders is pretty good about keeping their promises. Maybe they don’t keep all of them, but...

Sep 2019
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Physician

Functionality and Upgrades

We recently did an upgrade, and then the next day, the system was not working. We had to use paper,...

Sep 2019
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Physician

Implementation and Training

The only training materials Eye Care Leaders has are videos. There really isn’t any training per se,...

Sep 2019
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Physician

Interfacing and Integration

I would like to see the product integrate better with our machines, and I would like to be able to...

Sep 2019
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Physician

Functionality and Upgrades

I was a little concerned about the upgrades because Eye Care Leaders purchased some other EMRs. I...

Sep 2019
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Physician

Technology

Eye Care Leaders is continuing with product improvement. They are doing a good job of communicating.

Sep 2019
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Physician

Service and Support

I expect Eye Care Leaders to be an excellent partner and to continue addressing our concerns and...

Sep 2019
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Physician

Functionality and Upgrades

Eye Care Leaders had a serious issue during a past implementation, and the system was out for an...

Sep 2019
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Physician

Other Observations & Comments

Eye Care Leaders sends out updates, but there isn't hands-on training for the updates. The vendor...

Sep 2019
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Physician

Lessons Learned

We would tell others that myCare Integrity EMR is pretty straightforward to use and built by eye...

Aug 2019
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Physician

Other Observations & Comments

We hope that a year from now, our satisfaction with myCare Integrity EMR will stay the same or get...

Aug 2019
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Physician

Other Observations & Comments

If the decision were up to me, I would have to do more research before buying myCare Integrity EMR...

Aug 2019
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Physician

Technology

We spoke with Eye Care Leaders a while ago about some concerns we had, and we didn't feel that...

Aug 2019
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Physician

Implementation and Training

We would like a more functional help button. When we click the Help button, there is a series of...

Aug 2019
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Physician

Technology

There are times that the myCare Integrity EMR is slow for no reason and times that there is no...

Aug 2019
 Helpful

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Physician

Functionality and Upgrades

myCare Integrity EMR is pretty easy to use, but there are some areas that are not intuitive or easy....

Aug 2019
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Physician

Technology

There has not been enough communication about what goes on when the system has downtime, which the...

Aug 2019
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Physician

Functionality and Upgrades

We have had issues in the past when myCare Integrity EMR codes or marks things in a way that makes...

Aug 2019
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Manager

Sales and Contracting

Eye Care Leaders are actually very good at customer service. They do not nickel-and-dime. Eye Care...

Jul 2019
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Manager

Service and Support

Every implementation comes with a bug or two that needs to be fixed, but Eye Care Leaders always...

Jul 2019
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Manager

Implementation and Training

Eye Care Leaders' training is excellent. They have a very large library of narrated videos. I hired...

Jul 2019
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Manager

Functionality and Upgrades

Eye Care Leaders really does deliver new technology. When they add additional functionality that...

Jul 2019
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Manager

Sales and Contracting

Eye Care Leaders' price point is very good. A couple of our peer groups have signed up with Eye Care...

Jul 2019
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Manager

ROI / Cost (care and feeding)

Eye Care Leaders charges us whenever we add a user. They charge for our medications as well. I don’t...

Jul 2019
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Manager

Interfacing and Integration

When we converted to the system, a lot of data did not convert. We had a lot of issues. A lot of...

Jul 2019
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Manager

Implementation and Training

Eye Care Leaders has a user group meeting, but they don’t do ongoing training. They don’t offer...

Jul 2019
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Manager

Service and Support

Once the system was established, it started working a lot better and a lot quicker. It does what Eye...

Jul 2019
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Manager

Functionality and Upgrades

The system is very user friendly. But I would like configurations to automatically happen for...

Jul 2019
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Manager

Service and Support

Eye Care Leader’s customer service and support have improved a lot. Eye Care Leaders has improved...

Jul 2019
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Manager

Functionality and Upgrades

There a few things that need to be changed with the system. The surgery-scheduling module is...

Jul 2019
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Manager

Service and Support

We finally get something we needed after asking for years. Long term, Eye Care Leaders does deliver....

Jul 2019
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Manager

Implementation and Training

It is very easy to train someone on the software.

Jun 2019
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Manager

Relationship

I wish EyeCare Leaders would test their upgrades before they roll them out. I want the Accelerated...

Jun 2019
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Manager

Functionality and Upgrades

When a doctor comes on board, there is a new library that automatically populates. It would be nice...

Jun 2019
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Manager

Interfacing and Integration

We need to have integration with our ePrescription tool. There are lots of hiccups that need to be readdressed....

Jun 2019
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Manager

Functionality and Upgrades

We can't get time stamp information. We might be able to run audit reports, and we can get things...

Jun 2019
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Manager

Service and Support

If something isn't a common problem, it doesn't get attention. If more than one group asks for...

Jun 2019
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Manager

Service and Support

We have had trouble with direct access for a while, and I have not been making any headway.

Jun 2019
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Manager

Functionality and Upgrades

EyeCare Leaders has kept up with the essentials.

Jun 2019
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Manager

Other Observations & Comments

The technicians in our clinic are satisfied. The surgeons in the glaucoma area don't feel that the...

Jun 2019
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Manager

Service and Support

The ticketing process needs to be improved. EyeCare Leaders needs designated support staff. The...

Jun 2019
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Manager

Other Observations & Comments

In the beginning, EyeCare Leaders gave us individual attention, but they can no longer do that. We...

Jun 2019
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Manager

Other Observations & Comments

I continue to get bills for doctors who are not in my practice. EyeCare Leaders should use client...

Jun 2019
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Manager

Other Observations & Comments

I have never met any executives from EyeCare Leaders. I think that we get emails and updates from...

Jun 2019
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