myCare Integrity EMR (Ophthalmology) Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:43:51 PM and Model.EvProductId = 212588

Commentary Summary

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User Commentary

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Manager

ROI / Cost (care and feeding)

The vendor does pretty well with their billing, so I would say they do okay with not charging for...

Nov 2020
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Manager

Technology

The rating of the product performance depends on the day. The system has been broken for us...

Nov 2020
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Manager

Service and Support

This year has been the worst year the vendor has ever had in terms of support. The vendor spent...

Nov 2020
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Manager

Service and Support

There are a few people from Eye Care Leaders who I can email, but they are just getting the same...

Nov 2020
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Manager

Functionality and Upgrades

The providers like the system because it was written by an ophthalmologist. It is the simplest...

Nov 2020
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Physician

Functionality and Upgrades

When we come to a conclusion about patients, we click on the diagnosis codes and tie them into...

Nov 2020
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Physician

Functionality and Upgrades

We have to look through little windows. It would be nice if the product expanded to a full screen,...

Nov 2020
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Physician

Functionality and Upgrades

One thing that is nice about other products is that we can easily change our notes. The notes are...

Nov 2020
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Physician

Functionality and Upgrades

A lot of times, radiology companies or centers that do MR scans want our chart note. The hospital...

Nov 2020
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Physician

Implementation and Training

We all have to get trained. If we were to just plop the system in front of someone and tell that...

Nov 2020
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Physician

Implementation and Training

Our previous system did a lot of things well that myCare Integrity EMR doesn’t do. We could move...

Nov 2020
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Physician

Functionality and Upgrades

Getting information is easy because the system is online, so we can access it anywhere we have an...

Nov 2020
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Physician

Functionality and Upgrades

When we use the camera, we have a little windows network within the office, so we can go directly...

Nov 2020
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Physician

Technology

The system is usually stable, but the vendor just updated the program, and we weren’t able to...

Nov 2020
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Physician

Service and Support

The phone and web support are good. We have never needed executive involvement. There are people...

Nov 2020
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Physician

Lessons Learned

Maybe we would buy the product again and maybe not. I would look at some other programs. They may or...

Nov 2020
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Physician

Functionality and Upgrades

Part of our problem is that no matter what we have, it slows us down compared to paper in some...

Nov 2020
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Physician

Functionality and Upgrades

There are macros for diagnoses and plan notes. But if we just click on a note and change the...

Nov 2020
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Manager

Interfacing and Integration

We would purchase this product again but with some tweaks. There are some other things that we need....

Oct 2020
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Manager

Service and Support

We don't really get any training from Eye Care Leaders, and when we call, we usually have to wait...

Oct 2020
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Manager

Functionality and Upgrades

myCare Integrity EMR is user friendly. That is why we love it. Hopefully, our overall satisfaction...

Oct 2020
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Manager

Functionality and Upgrades

The doctors really seem to like the product. Overall, the system does a great job and is very easy...

Sep 2020
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Manager

Lessons Learned

Yesterday, we had an upgrade, and we didn't even know about it. There are some things about the...

Sep 2020
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Manager

Implementation and Training

I would like a little better training one some of the videos for MIPS. Things can be very difficult...

Sep 2020
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Manager

Functionality and Upgrades

I would like a message to pop up in the system if users try to code something that is wrong. It...

Sep 2020
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Manager

Lessons Learned

I don't know whether anybody keeps all promises. There are occasions when we can't get the vendor to...

Sep 2020
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Manager

ROI / Cost (care and feeding)

There are things, such as the MIPS, that we get at no extra charge. If we wanted advanced things, I...

Sep 2020
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Manager

Lessons Learned

I don't ever hear Eye Care Leaders promoting things. We get updates. I haven't seen videos or...

Sep 2020
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Physician

Functionality and Upgrades

I like the flow of the EMR. It is very intuitive and easy to incorporate into the clinic. It...

Sep 2020
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Physician

Functionality and Upgrades

It would be nice to build out the communications and test review sections. If we are sending off for...

Sep 2020
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Manager

Relationship

If the decision was up to me, I would not purchase the system again. Initially, the vendor told us...

Aug 2020
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Manager

Service and Support

The vendor will keep their promises, but we will have to hound them to get them to do what we need...

Aug 2020
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Manager

Future Outlook

We have a love/hate relationship with the vendor, but we are not leaving them. We are not going...

Aug 2020
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Manager

Relationship

The vendor has been very supportive during the Covid-19 crisis. I haven’t had any problems. And I...

Aug 2020
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Manager

Service and Support

Eye Care Leaders courted me for a long time and wanted me to make the switch to them. They started...

May 2020
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Manager

Service and Support

My problem is that we have no support at all. I couldn't process credit cards for a while during the...

May 2020
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Manager

Technology

Eye Care Leaders bought the key from a third-party vendor so that they could put that third-party...

May 2020
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Manager

Interfacing and Integration

On the back end, the electronic health records are with myCare Integrity EMR. Before, our system...

May 2020
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Manager

Service and Support

We are working through Eye Care Leaders, even when we need support on our third-party system. Eye...

May 2020
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Manager

Functionality and Upgrades

The vendor always has great ideas, but they don't have follow-through. They implement things and...

May 2020
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Manager

Service and Support

I lost all my support when I switched over to Eye Care Leaders. They don't offer any training. I...

May 2020
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Manager

Other Observations & Comments

The vendor doesn't really do any training. We haven't really ever had any training for the product....

May 2020
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Manager

Functionality and Upgrades

I would recommend the product to others; it is amazing.

May 2020
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Manager

Lessons Learned

The biggest thing I have to say to Eye Care Leaders is if they are going to make something like...

May 2020
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Physician

Service and Support

The vendor could be more involved and could update our administrators more often. The administrators...

Dec 2019
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Physician

Functionality and Upgrades

I have never been in favor of the medical records. I have always liked paper records, but compared...

Dec 2019
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Physician

Other Observations & Comments

I would like information on our billing practices. That information may be available through my...

Dec 2019
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Physician

Sales and Contracting

We were promised a system that would integrate the EMR and surgical record systems. The integration...

Dec 2019
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