myCare Integrity EMR (Ophthalmology)
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

We have some issues with Eye Care Leaders, and they are very hard to get ahold of. Their support...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had part of our myCare Integrity EMR not working for quite a while, and that is frustrating....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Eye Care Leaders does not do anything in particular that no one else does.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Eye Care Leaders could improve myCare Integrity EMR by making sure all of the entities work and by...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product is cloud based. The vendor was hacked a while ago, and they lost a lot of operating...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor's customer service people are as good as they can be. They are fully attentive. Under...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor has a great video library for training, but we can't access it right now because of some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor's communication should be a little more open and forward. Right now, with all of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The vendor and the system are very unreliable, so the solution is not part of our long-term plans....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

In the beginning, the EMR was good, but the technology got worse. We are very frustrated....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The connection and communication between our PM system and the EMR aren't good. There is supposed to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I know Eye Care Leaders has multiple EMRs. I think they should focus on one product. The vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor’s original training was fairly good, but there hasn't really been any ongoing training.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have had problems with integrating some of our ancillary testing with the system. We have had...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

One weakness we see in the vendor’s organization is their customer service. When there is a problem,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Overall, we have been very pleased with Eye Care Leaders’ product. The platform works well. It is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

There was a time when we went a few months without being able to use the EMR. We had to move to a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Over the summer, several companies' EMRs were hacked, including myCare Integrity EMR. The hacking...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

Eye Care Leaders tries to keep their promises. They are kind of limited sometimes, but they do their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Eye Care Leaders has a one-fee-fits-all type of pricing. We don’t get nickel-and-dimed. But we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Eye Care Leaders doesn't really get into training. The program is intuitive. They have us learn it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

We specifically got the system for MIPS so that we don't get penalized for not using an EHR. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Overall, we love myCare Integrity EMR. It is very intuitive and very easy. It is very organized, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I would like the vendor to improve myCare Integrity EMR’s portal so that patients could go in and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We moved away from myCare Integrity EMR because of the program's uptime. I don’t know that the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We got almost no credit back for the downtime that we experienced, even though the vendor’s...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

With implementation services, the vendor was responsive in terms of adding providers and getting...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Overall, my opinion of Eye Care Leaders is not great. In healthcare, we can't really have downtime,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When the system is down, the communication that we get from the vendor is lacking. A lot of times,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

End users seem to understand the workflow pretty well. When the system functions, it functions fine....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have had issues with myCare Integrity EMR for a few years now, and nothing has really changed....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It doesn't matter how cheap the vendor's services are. If we are paying for them and don't have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The way that the vendor has handled our issues has been ridiculous. I have talked to a support...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are moving to a system that reviews its updated contact-lens list every 72 hours. I don't think...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We had a very serious issue with the solution, and we were glad that we remembered how to do things...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When it comes to whether the vendor keeps their promises, I would have to answer with a big, capital...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

No one at Eye Care Leaders solves our problems. We can't get any support or answers from the vendor.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Eye Care Leaders isn't going to be our vendor anymore, and we are happy about that. We have a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I hear complaints from my people every day about how there are certain things that they can't upload...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I don't think that Eye Care Leaders charges us for every little thing. Our agreement with them is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

We have lost some of our integration with myCare Integrity EMR. Some of our other systems no longer...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The system has been unreliable and unstable. At one point, it was offline for weeks. We couldn't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Working with Eye Care Leaders has its good and bad points. Things were okay until Eye Care Leaders...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor moved their development team to India, and India is shut down because of the coronavirus....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we brought on a new doctor, it took weeks for us to get the vendor to add the new doctor. It...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For our doctors to be able to chart, the system has to keep accurate information. The other huge...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system should let us do basic things like having patients sign in via an iPad, but that is not...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system upgrades are horrific because usually when the vendor tells us about an upgrade, they...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The software is pretty basic. It is very intuitive, and the screens are simple. The doctors like that....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some things that our doctors would like to see in the system, such as basic things like...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles