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The vendor and the system are very unreliable, so the solution is not part of our long-term plans....
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In the beginning, the EMR was good, but the technology got worse. We are very frustrated....
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The connection and communication between our PM system and the EMR aren't good. There is supposed to...
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I know Eye Care Leaders has multiple EMRs. I think they should focus on one product. The vendor...
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The vendor’s original training was fairly good, but there hasn't really been any ongoing training.
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We have had problems with integrating some of our ancillary testing with the system. We have had...
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One weakness we see in the vendor’s organization is their customer service. When there is a problem,...
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Overall, we have been very pleased with Eye Care Leaders’ product. The platform works well. It is...
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There was a time when we went a few months without being able to use the EMR. We had to move to a...
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Over the summer, several companies' EMRs were hacked, including myCare Integrity EMR. The hacking...
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Eye Care Leaders tries to keep their promises. They are kind of limited sometimes, but they do their...
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Eye Care Leaders has a one-fee-fits-all type of pricing. We don’t get nickel-and-dimed. But we...
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Eye Care Leaders doesn't really get into training. The program is intuitive. They have us learn it...
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We specifically got the system for MIPS so that we don't get penalized for not using an EHR. The...
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Overall, we love myCare Integrity EMR. It is very intuitive and very easy. It is very organized, and...
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I would like the vendor to improve myCare Integrity EMR’s portal so that patients could go in and...
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We moved away from myCare Integrity EMR because of the program's uptime. I don’t know that the...
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We got almost no credit back for the downtime that we experienced, even though the vendor’s...
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With implementation services, the vendor was responsive in terms of adding providers and getting...
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Overall, my opinion of Eye Care Leaders is not great. In healthcare, we can't really have downtime,...
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When the system is down, the communication that we get from the vendor is lacking. A lot of times,...
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End users seem to understand the workflow pretty well. When the system functions, it functions fine....
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We have had issues with myCare Integrity EMR for a few years now, and nothing has really changed....
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It doesn't matter how cheap the vendor's services are. If we are paying for them and don't have...
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The way that the vendor has handled our issues has been ridiculous. I have talked to a support...
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We are moving to a system that reviews its updated contact-lens list every 72 hours. I don't think...
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We had a very serious issue with the solution, and we were glad that we remembered how to do things...
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When it comes to whether the vendor keeps their promises, I would have to answer with a big, capital...
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No one at Eye Care Leaders solves our problems. We can't get any support or answers from the vendor.
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Eye Care Leaders isn't going to be our vendor anymore, and we are happy about that. We have a...
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I hear complaints from my people every day about how there are certain things that they can't upload...
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I don't think that Eye Care Leaders charges us for every little thing. Our agreement with them is...
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We have lost some of our integration with myCare Integrity EMR. Some of our other systems no longer...
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The system has been unreliable and unstable. At one point, it was offline for weeks. We couldn't...
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Working with Eye Care Leaders has its good and bad points. Things were okay until Eye Care Leaders...
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The vendor moved their development team to India, and India is shut down because of the coronavirus....
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When we brought on a new doctor, it took weeks for us to get the vendor to add the new doctor. It...
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For our doctors to be able to chart, the system has to keep accurate information. The other huge...
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The system should let us do basic things like having patients sign in via an iPad, but that is not...
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The system upgrades are horrific because usually when the vendor tells us about an upgrade, they...
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The software is pretty basic. It is very intuitive, and the screens are simple. The doctors like that....
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There are some things that our doctors would like to see in the system, such as basic things like...
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We are looking to replace myCare Integrity EMR. It is cumbersome for our physicians. Our physicians...
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We still don't have a working portal. That is one of the biggest things that we really need. That...
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Some things that we have wanted out of the system, such as a portal, have not happened. A piece that...
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Eye Care Leaders has some staff members that are very responsive, so not everything has been bad....
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The vendor hasn’t pushed out any new products or anything new that would help us. They started with...
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We are not happy with myCare Integrity EMR. It has been very unstable. We never know from one day to...
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Eye Care Leaders will pretty much charge us for everything. We have raised a stink about that...
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Part of the problem is that the vendor has so many different EMRs under the myCare umbrella that...
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