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myCare Integrity EMR (Ophthalmology)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Service and Support

We have some issues with Eye Care Leaders, and they are very hard to get ahold of. Their support...

Nov 2022
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Manager

Functionality and Upgrades

We have had part of our myCare Integrity EMR not working for quite a while, and that is frustrating....

Nov 2022
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Manager

ROI / Cost (care and feeding)

Eye Care Leaders does not do anything in particular that no one else does.

Nov 2022
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Manager

Service and Support

Eye Care Leaders could improve myCare Integrity EMR by making sure all of the entities work and by...

Nov 2022
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Physician

Functionality and Upgrades

The product is cloud based. The vendor was hacked a while ago, and they lost a lot of operating...

Jun 2022
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Physician

Service and Support

The vendor's customer service people are as good as they can be. They are fully attentive. Under...

Jun 2022
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Physician

Implementation and Training

The vendor has a great video library for training, but we can't access it right now because of some...

Jun 2022
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Physician

Relationship

The vendor's communication should be a little more open and forward. Right now, with all of the...

Jun 2022
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Manager

Future Outlook

The vendor and the system are very unreliable, so the solution is not part of our long-term plans....

Mar 2022
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Manager

Technology

In the beginning, the EMR was good, but the technology got worse. We are very frustrated....

Mar 2022
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Manager

Interfacing and Integration

The connection and communication between our PM system and the EMR aren't good. There is supposed to...

Mar 2022
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Manager

Technology

I know Eye Care Leaders has multiple EMRs. I think they should focus on one product. The vendor...

Mar 2022
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CEO/President

Implementation and Training

The vendor’s original training was fairly good, but there hasn't really been any ongoing training.

Mar 2022
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(0)
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CEO/President

Interfacing and Integration

We have had problems with integrating some of our ancillary testing with the system. We have had...

Mar 2022
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(0)
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CEO/President

Service and Support

One weakness we see in the vendor’s organization is their customer service. When there is a problem,...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

Overall, we have been very pleased with Eye Care Leaders’ product. The platform works well. It is...

Mar 2022
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(0)
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CEO/President

ROI / Cost (care and feeding)

There was a time when we went a few months without being able to use the EMR. We had to move to a...

Mar 2022
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(0)
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Physician

Functionality and Upgrades

Over the summer, several companies' EMRs were hacked, including myCare Integrity EMR. The hacking...

Feb 2022
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Physician

Other Observations & Comments

Eye Care Leaders tries to keep their promises. They are kind of limited sometimes, but they do their...

Feb 2022
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(0)
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Physician

ROI / Cost (care and feeding)

Eye Care Leaders has a one-fee-fits-all type of pricing. We don’t get nickel-and-dimed. But we...

Feb 2022
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Physician

Functionality and Upgrades

Eye Care Leaders doesn't really get into training. The program is intuitive. They have us learn it...

Feb 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We specifically got the system for MIPS so that we don't get penalized for not using an EHR. The...

Feb 2022
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(0)
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Physician

Functionality and Upgrades

Overall, we love myCare Integrity EMR. It is very intuitive and very easy. It is very organized, and...

Feb 2022
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(0)
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Physician

Functionality and Upgrades

I would like the vendor to improve myCare Integrity EMR’s portal so that patients could go in and...

Feb 2022
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Manager

Technology

We moved away from myCare Integrity EMR because of the program's uptime. I don’t know that the...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We got almost no credit back for the downtime that we experienced, even though the vendor’s...

Feb 2022
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Manager

Implementation and Training

With implementation services, the vendor was responsive in terms of adding providers and getting...

Feb 2022
||
(0)
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Manager

Technology

Overall, my opinion of Eye Care Leaders is not great. In healthcare, we can't really have downtime,...

Feb 2022
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(0)
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Manager

Service and Support

When the system is down, the communication that we get from the vendor is lacking. A lot of times,...

Feb 2022
||
(0)
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Manager

Interfacing and Integration

End users seem to understand the workflow pretty well. When the system functions, it functions fine....

Feb 2022
||
(0)
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Manager

Technology

We have had issues with myCare Integrity EMR for a few years now, and nothing has really changed....

Feb 2022
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(0)
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Manager

ROI / Cost (care and feeding)

It doesn't matter how cheap the vendor's services are. If we are paying for them and don't have...

Feb 2022
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(0)
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Manager

Service and Support

The way that the vendor has handled our issues has been ridiculous. I have talked to a support...

Feb 2022
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(0)
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Manager

Relationship

We are moving to a system that reviews its updated contact-lens list every 72 hours. I don't think...

Feb 2022
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(0)
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Manager

Future Outlook

We had a very serious issue with the solution, and we were glad that we remembered how to do things...

Feb 2022
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(0)
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Manager

Relationship

When it comes to whether the vendor keeps their promises, I would have to answer with a big, capital...

Feb 2022
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(0)
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Manager

Service and Support

No one at Eye Care Leaders solves our problems. We can't get any support or answers from the vendor.

Feb 2022
||
(0)
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Manager

Future Outlook

Eye Care Leaders isn't going to be our vendor anymore, and we are happy about that. We have a...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I hear complaints from my people every day about how there are certain things that they can't upload...

Feb 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

I don't think that Eye Care Leaders charges us for every little thing. Our agreement with them is...

Jan 2022
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Physician

Interfacing and Integration

We have lost some of our integration with myCare Integrity EMR. Some of our other systems no longer...

Jan 2022
||
(0)
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Physician

Technology

The system has been unreliable and unstable. At one point, it was offline for weeks. We couldn't...

Jan 2022
||
(0)
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Physician

Relationship

Working with Eye Care Leaders has its good and bad points. Things were okay until Eye Care Leaders...

Jan 2022
||
(0)
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Manager

Relationship

The vendor moved their development team to India, and India is shut down because of the coronavirus....

Dec 2021
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(0)
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Manager

Service and Support

When we brought on a new doctor, it took weeks for us to get the vendor to add the new doctor. It...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

For our doctors to be able to chart, the system has to keep accurate information. The other huge...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

The system should let us do basic things like having patients sign in via an iPad, but that is not...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

The system upgrades are horrific because usually when the vendor tells us about an upgrade, they...

Dec 2021
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Manager

Functionality and Upgrades

The software is pretty basic. It is very intuitive, and the screens are simple. The doctors like that....

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

There are some things that our doctors would like to see in the system, such as basic things like...

Dec 2021
||
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