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myCare Integrity EMR (Ophthalmology) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

We are looking to replace myCare Integrity EMR. It is cumbersome for our physicians. Our physicians...

Jul 2021
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Manager

We still don't have a working portal. That is one of the biggest things that we really need. That...

Jul 2021
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Manager

Some things that we have wanted out of the system, such as a portal, have not happened. A piece that...

Jul 2021
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Manager

Eye Care Leaders has some staff members that are very responsive, so not everything has been bad....

Jul 2021
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Manager

The vendor hasn’t pushed out any new products or anything new that would help us. They started with...

Jul 2021
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Manager

We are not happy with myCare Integrity EMR. It has been very unstable. We never know from one day to...

Jul 2021
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Manager

Eye Care Leaders will pretty much charge us for everything. We have raised a stink about that...

Jul 2021
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Manager

Part of the problem is that the vendor has so many different EMRs under the myCare umbrella that...

Jul 2021
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CEO/President

myCare Integrity EMR is very good. The product is fast and comprehensive. The product is versatile,...

Mar 2021
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CEO/President

The vendor has good service and questions. If we call, we hardly have to wait at all. They are on...

Mar 2021
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CEO/President

I have had one or two occasions where I have needed to speak to some relatively top people, and they...

Mar 2021
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Physician

myCare Integrity EMR works for our specialty. It works perfectly for us.

Jan 2021
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Physician

I really like how Eye Care Leaders takes our suggestions and even includes them in future updates....

Jan 2021
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Manager

When myCare Integrity EMR’s interface works, it is great. When it doesn’t, it is terrible. We use...

Jan 2021
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Manager

Our implementation of myCare Integrity EMR was years ago, and it went very well. But since then, any...

Jan 2021
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Manager

Some things in myCare Integrity EMR do work right. We have the ability to order prescriptions...

Jan 2021
||
(0)
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Manager

We don’t have anyone involved at Eye Care Leaders that we can escalate issues to, and that is...

Jan 2021
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Manager

We are looking at different EMRs. Where we will be with Eye Care Leaders in the future depends on...

Jan 2021
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Physician

The service from Eye Care Leaders for myCare Intergy EMR is spot on. They do a great job of...

Jan 2021
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Manager

I would question whether I would buy myCare Integrity EMR again. There just might be better products...

Dec 2020
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Manager

The vendor does pretty well with their billing, so I would say they do okay with not charging for...

Nov 2020
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Manager

The rating of the product performance depends on the day. The system has been broken for us...

Nov 2020
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Manager

This year has been the worst year the vendor has ever had in terms of support. The vendor spent...

Nov 2020
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Manager

There are a few people from Eye Care Leaders who I can email, but they are just getting the same...

Nov 2020
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Manager

The providers like the system because it was written by an ophthalmologist. It is the simplest...

Nov 2020
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Physician

When we come to a conclusion about patients, we click on the diagnosis codes and tie them into...

Nov 2020
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Physician

We have to look through little windows. It would be nice if the product expanded to a full screen,...

Nov 2020
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Physician

One thing that is nice about other products is that we can easily change our notes. The notes are...

Nov 2020
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Physician

A lot of times, radiology companies or centers that do MR scans want our chart note. The hospital...

Nov 2020
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(0)
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Physician

We all have to get trained. If we were to just plop the system in front of someone and tell that...

Nov 2020
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Physician

Our previous system did a lot of things well that myCare Integrity EMR doesn’t do. We could move...

Nov 2020
||
(0)
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Physician

Getting information is easy because the system is online, so we can access it anywhere we have an...

Nov 2020
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Physician

When we use the camera, we have a little windows network within the office, so we can go directly...

Nov 2020
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(0)
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Physician

The system is usually stable, but the vendor just updated the program, and we weren’t able to...

Nov 2020
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Physician

The phone and web support are good. We have never needed executive involvement. There are people...

Nov 2020
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Physician

Maybe we would buy the product again and maybe not. I would look at some other programs. They may or...

Nov 2020
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Physician

Part of our problem is that no matter what we have, it slows us down compared to paper in some...

Nov 2020
||
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Physician

There are macros for diagnoses and plan notes. But if we just click on a note and change the...

Nov 2020
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Manager

We would purchase this product again but with some tweaks. There are some other things that we need....

Oct 2020
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Manager

We don't really get any training from Eye Care Leaders, and when we call, we usually have to wait...

Oct 2020
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Manager

myCare Integrity EMR is user friendly. That is why we love it. Hopefully, our overall satisfaction...

Oct 2020
||
(0)
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Manager

The doctors really seem to like the product. Overall, the system does a great job and is very easy...

Sep 2020
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(0)
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Manager

Yesterday, we had an upgrade, and we didn't even know about it. There are some things about the...

Sep 2020
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(0)
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Manager

I would like a little better training one some of the videos for MIPS. Things can be very difficult...

Sep 2020
||
(0)
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Manager

I would like a message to pop up in the system if users try to code something that is wrong. It...

Sep 2020
||
(0)
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Manager

I don't know whether anybody keeps all promises. There are occasions when we can't get the vendor to...

Sep 2020
||
(0)
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Manager

There are things, such as the MIPS, that we get at no extra charge. If we wanted advanced things, I...

Sep 2020
||
(0)
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Manager

I don't ever hear Eye Care Leaders promoting things. We get updates. I haven't seen videos or...

Sep 2020
||
(0)
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Physician

I like the flow of the EMR. It is very intuitive and easy to incorporate into the clinic. It...

Sep 2020
||
(0)
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Physician

It would be nice to build out the communications and test review sections. If we are sending off for...

Sep 2020
||
(0)
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Manager

If the decision was up to me, I would not purchase the system again. Initially, the vendor told us...

Aug 2020
||
(0)
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Manager

The vendor will keep their promises, but we will have to hound them to get them to do what we need...

Aug 2020
||
(0)
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Manager

We have a love/hate relationship with the vendor, but we are not leaving them. We are not going...

Aug 2020
||
(0)
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Manager

The vendor has been very supportive during the Covid-19 crisis. I haven’t had any problems. And I...

Aug 2020
||
(0)
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