myUnity Enterprise (SNF EHR)
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Service and Support

In the past year alone, we have had several changes to who our customer service liaison is at...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Whenever we ask for improvements to the product, all we hear from Netsmart is that those things are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Netsmart has had a terrible time with turnover, and it has affected us in a negative way. We have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Most of the upgrades break the product when they roll out. It can be a massive inconvenience when we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Netsmart’s training is very minimal. They have just recently started to add some improvements to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are very worried about Netsmart and their ability to perform, provide support, improve...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is no portal. A portal is something the vendor really needs to get on their road map because...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

myUnity Enterprise suits our needs. All of the clinical pieces work well for us. The finance...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We train a lot of new staff members, and they tell us there are things they like better in myUnity...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don't think the vendor is any different from anybody else in charging us. If we want to interface...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support has improved over the last few years since the vendor became part of Netsmart. Before...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The technology support for myUnity has increased immensely. Netsmart has purchased several different...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Now that we are hosted by the vendor, the upgrades from myUnity are automatic and usually occur once...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Netsmart waits for us to reach out to them rather than proactively reaching out to us.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Submitting tickets is not easy; the process is just plain convoluted. We have to guess and work to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It doesn't seem as though there have been a lot of upgrades to the assessments and documents in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Because of the growing complexity of the market these days and the required level of documentation...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

One benefit to utilizing Netsmart's system and many of the other similar EHR-equivalent solutions in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Technology

What Netsmart has within their product works well enough, but Netsmart just doesn't have enough. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Netsmart’s documentation and support are pretty good.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There are still a few areas that we haven't been able to implement in myUnity Enterprise. There is a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Netsmart seems to be having some staffing issues. I am having trouble getting in touch with people.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

The product is not part of our long-term plans. We have not yet begun to shop around, but we have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have never had an instance where the vendor hasn't kept a promise that they made.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I would expect a vendor to stay compliant with regulations for all of the United States. That said,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The vendor is in the middle of the road with charging for every little thing. The vendor certainly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Ongoing training from the vendor is more about responding to problems than doing a good job of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

We would really like to see a lot more integration with the system than we currently have. When we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system meets the greater majority of our clinical needs, but the system's upgrades are too close...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I have heard comments from the system's end users about really liking the system's layout. I have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Standardized reporting is another area in the current system that is not meeting our needs.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We have consistent communication with people at the firm, but not very many of those people can...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

I think there are far better systems in the industry than what the vendor is currently offering. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I rated the vendor’s training lower because I haven't sat through a training from them since we did...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of my staff members have experience with another product, and they sometimes have some issues...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don't have the connectivity that we would like with the software, so we have to do a lot of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we do get updates, they are intuitive.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Netsmart needs to get their integrations up and running. We have been using this product for years,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

myUnity Enterprise isn't as user friendly as other systems. This system is hard to train people on,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

myUnity Enterprise is too costly. It is costing our communities a ton of money to implement and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We have been somewhat successful with Netsmart regarding the integrations we have needed. They have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Our clinicians are not happy with Netsmart. We are preparing to move to a new vendor instead. At the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Netsmart has continually promised us things that have never come to fruition, including solutions...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Netsmart hasn’t been expensive. They have tried to charge us for everything, but I haven't found a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There are things that go on with certain interfaces in myUnity Enterprise, but I am not sure how...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like the fact that myUnity Enterprise is integrated with our referral sources. The transition from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Some of the feedback I get from new hires is that Netsmart's product is not as bad as some programs...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There could be improvements to the financial aspect of myUnity Enterprise's chart. The financial...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am a big Google user, so I like the fact that myUnity Enterprise is compatible with Google Chrome.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If we have a bug or an issue in the system, it takes a few days to get resolved, especially after an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We are getting our money's worth with myUnity Enterprise. It is a good system for where we are today...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

myUnity Enterprise could be better in terms of the customization of the content. Having said that,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has talked for years about making a lab integration so that we only have to enter orders...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have difficulty with Netsmart's support staff because when we contact them, their initial...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When there is a need for a state-mandated or federally mandated change or update, Netsmart is very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Netsmart does a lot of nickel-and-diming. We spend a really large amount of our budget on Netsmart....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I have spoken to other organizations about our experience with Netsmart. I am happy to answer...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

We haven't gotten any training from Netsmart, and they aren’t really offering any.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

For hospital-at-home programs, we are currently discussing whether it is easier to (1) use...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Netsmart has kept promises over the last few years since Mike Valentine has been in leadership....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

We are in the process of trying to understand whether Netsmart is or isn't part of our long-term...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Recently, I had the worst support experience I have ever had, so I am trying not to let that skew my...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are a small company, and because of that, a lot of resources are thrown into clinical informatics...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The difference between the myUnity software and their competitor's solution is the myUnity software...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Netsmart has had a lot of developments because they acquired SimpleLTC, so they have had a lot of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor doesn't deliver new technology, and their executives have stopped talking to us.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We were getting our money's worth from the product when we first started with it, but we aren't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

We do our own training for the system. Early on, we received some pretty good training documents...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor's support model requires us to call them, pay a fee, and then receive support. We handle...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I feel like the vendor's organization despises us. We don't talk to anyone on their executive team...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Other organizations that use this product have also felt neglected by the vendor. It isn't that the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The vendor's organization has a number of products under their belt, but they haven't been able to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

The product is very customizable. That is why we originally picked it. The product's customizability...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

When we get updates from the vendor, it doesn't seem like they are taking the time to test those...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Based on my experiences with the product over the last couple of years, I would not buy it again....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

myUnity Enterprise is not as intuitive for somebody new as it is for other users. People definitely...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I appreciate that Netsmart wants tickets on everything because we do the same thing internally, but...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Netsmart is very good with executive involvement. We have a few executive meetings where we get an...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are in a really good place with Netsmart right now. We had a bit of a misalignment with one of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I would say one of the pluses and minuses of the Netsmart product is that it is highly customizable,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have been looking to switch EMRs because we haven't been satisfied with Netsmart's product. One...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Netsmart does not avoid charging. They lean into it. The product costs a lot of money.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Netsmart has made the process for upgrades somewhat automated. We used to schedule the upgrades, but...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Netsmart will put out release documents and paper documentation for training. They have a database,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The base product was definitely designed by computer scientists and engineers and not clinicians, so...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Even though billing doesn’t require complicated clinical decision-making and documentation, my...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support isn't great. If the system is down, the support people's frequent initial response is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It isn't like vendor executive involvement has never happened, but it is rare and is becoming...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The product thwarts our attempts to drive outcomes. Even trying to pull out information about the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I do like the care plans in myUnity Enterprise. They can be entered for a brand-new admission, and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The billing side of myUnity Enterprise has struggled since day one. I believe a big part of the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven't had much training or follow-up from Netsmart for myUnity Enterprise. Netsmart is a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration with myUnity Enterprise is not there. We are unable to integrate with the needed...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are missing a lot of things from myUnity Enterprise. Besides integration, we are missing...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles