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myUnity Enterprise (SNF EHR)
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User Commentary

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VP/Other Executive

Service and Support

In the past year alone, we have had several changes to who our customer service liaison is at...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Whenever we ask for improvements to the product, all we hear from Netsmart is that those things are...

Aug 2022
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VP/Other Executive

Relationship

Netsmart has had a terrible time with turnover, and it has affected us in a negative way. We have...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Most of the upgrades break the product when they roll out. It can be a massive inconvenience when we...

Aug 2022
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VP/Other Executive

Implementation and Training

Netsmart’s training is very minimal. They have just recently started to add some improvements to...

Aug 2022
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VP/Other Executive

Future Outlook

We are very worried about Netsmart and their ability to perform, provide support, improve...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

There is no portal. A portal is something the vendor really needs to get on their road map because...

Aug 2022
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Director

Technology

myUnity Enterprise suits our needs. All of the clinical pieces work well for us. The finance...

Aug 2022
||
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Director

Functionality and Upgrades

We train a lot of new staff members, and they tell us there are things they like better in myUnity...

Aug 2022
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Director

ROI / Cost (care and feeding)

I don't think the vendor is any different from anybody else in charging us. If we want to interface...

Aug 2022
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Director

Service and Support

The support has improved over the last few years since the vendor became part of Netsmart. Before...

Aug 2022
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Director

Service and Support

The technology support for myUnity has increased immensely. Netsmart has purchased several different...

Aug 2022
||
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Director

Implementation and Training

Now that we are hosted by the vendor, the upgrades from myUnity are automatic and usually occur once...

Aug 2022
||
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Director

Service and Support

Netsmart waits for us to reach out to them rather than proactively reaching out to us.

Aug 2022
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Director

Service and Support

Submitting tickets is not easy; the process is just plain convoluted. We have to guess and work to...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

It doesn't seem as though there have been a lot of upgrades to the assessments and documents in...

Aug 2022
||
(0)
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CMIO

Functionality and Upgrades

Because of the growing complexity of the market these days and the required level of documentation...

Jul 2022
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CMIO

ROI / Cost (care and feeding)

One benefit to utilizing Netsmart's system and many of the other similar EHR-equivalent solutions in...

Jul 2022
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CMIO

Technology

What Netsmart has within their product works well enough, but Netsmart just doesn't have enough. The...

Jul 2022
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Director

Service and Support

Netsmart’s documentation and support are pretty good.

May 2022
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Director

Interfacing and Integration

There are still a few areas that we haven't been able to implement in myUnity Enterprise. There is a...

May 2022
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Director

Relationship

Netsmart seems to be having some staffing issues. I am having trouble getting in touch with people.

May 2022
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CIO

Future Outlook

The product is not part of our long-term plans. We have not yet begun to shop around, but we have...

May 2022
||
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CIO

Relationship

We have never had an instance where the vendor hasn't kept a promise that they made.

May 2022
||
(0)
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CIO

Relationship

I would expect a vendor to stay compliant with regulations for all of the United States. That said,...

May 2022
||
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CIO

ROI / Cost (care and feeding)

The vendor is in the middle of the road with charging for every little thing. The vendor certainly...

May 2022
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CIO

Other Observations & Comments

Ongoing training from the vendor is more about responding to problems than doing a good job of...

May 2022
||
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CIO

Interfacing and Integration

We would really like to see a lot more integration with the system than we currently have. When we...

May 2022
||
(0)
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CIO

Functionality and Upgrades

The system meets the greater majority of our clinical needs, but the system's upgrades are too close...

May 2022
||
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CIO

Other Observations & Comments

I have heard comments from the system's end users about really liking the system's layout. I have...

May 2022
||
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CIO

Functionality and Upgrades

Standardized reporting is another area in the current system that is not meeting our needs.

May 2022
||
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CIO

Service and Support

We have consistent communication with people at the firm, but not very many of those people can...

May 2022
||
(0)
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CIO

Future Outlook

I think there are far better systems in the industry than what the vendor is currently offering. We...

May 2022
||
(0)
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Director

Implementation and Training

I rated the vendor’s training lower because I haven't sat through a training from them since we did...

Mar 2022
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Director

Functionality and Upgrades

Some of my staff members have experience with another product, and they sometimes have some issues...

Mar 2022
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Director

Functionality and Upgrades

We don't have the connectivity that we would like with the software, so we have to do a lot of...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

When we do get updates, they are intuitive.

Mar 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Netsmart needs to get their integrations up and running. We have been using this product for years,...

Mar 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

myUnity Enterprise isn't as user friendly as other systems. This system is hard to train people on,...

Mar 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

myUnity Enterprise is too costly. It is costing our communities a ton of money to implement and...

Mar 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We have been somewhat successful with Netsmart regarding the integrations we have needed. They have...

Feb 2022
||
(0)
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Analyst/Coordinator

Future Outlook

Our clinicians are not happy with Netsmart. We are preparing to move to a new vendor instead. At the...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

Netsmart has continually promised us things that have never come to fruition, including solutions...

Feb 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Netsmart hasn’t been expensive. They have tried to charge us for everything, but I haven't found a...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

There are things that go on with certain interfaces in myUnity Enterprise, but I am not sure how...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

I like the fact that myUnity Enterprise is integrated with our referral sources. The transition from...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

Some of the feedback I get from new hires is that Netsmart's product is not as bad as some programs...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

There could be improvements to the financial aspect of myUnity Enterprise's chart. The financial...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

I am a big Google user, so I like the fact that myUnity Enterprise is compatible with Google Chrome.

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

If we have a bug or an issue in the system, it takes a few days to get resolved, especially after an...

Feb 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

We are getting our money's worth with myUnity Enterprise. It is a good system for where we are today...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

myUnity Enterprise could be better in terms of the customization of the content. Having said that,...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The vendor has talked for years about making a lab integration so that we only have to enter orders...

Feb 2022
||
(0)
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Director

Service and Support

We have difficulty with Netsmart's support staff because when we contact them, their initial...

Feb 2022
||
(0)
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Director

Service and Support

When there is a need for a state-mandated or federally mandated change or update, Netsmart is very...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Netsmart does a lot of nickel-and-diming. We spend a really large amount of our budget on Netsmart....

Feb 2022
||
(0)
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Director

Lessons Learned

I have spoken to other organizations about our experience with Netsmart. I am happy to answer...

Feb 2022
||
(0)
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CMIO

Implementation and Training

We haven't gotten any training from Netsmart, and they aren’t really offering any.

Jan 2022
||
(0)
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CMIO

Other Observations & Comments

For hospital-at-home programs, we are currently discussing whether it is easier to (1) use...

Jan 2022
||
(0)
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CMIO

Relationship

Netsmart has kept promises over the last few years since Mike Valentine has been in leadership....

Jan 2022
||
(0)
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CMIO

Other Observations & Comments

We are in the process of trying to understand whether Netsmart is or isn't part of our long-term...

Jan 2022
||
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Director

Relationship

Recently, I had the worst support experience I have ever had, so I am trying not to let that skew my...

Dec 2021
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(0)
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Director

Relationship

We are a small company, and because of that, a lot of resources are thrown into clinical informatics...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

The difference between the myUnity software and their competitor's solution is the myUnity software...

Dec 2021
||
(0)
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Director

Interfacing and Integration

Netsmart has had a lot of developments because they acquired SimpleLTC, so they have had a lot of...

Dec 2021
||
(0)
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CIO

Service and Support

The vendor doesn't deliver new technology, and their executives have stopped talking to us.

Dec 2021
||
(0)
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CIO

ROI / Cost (care and feeding)

We were getting our money's worth from the product when we first started with it, but we aren't...

Dec 2021
||
(0)
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CIO

Implementation and Training

We do our own training for the system. Early on, we received some pretty good training documents...

Dec 2021
||
(0)
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CIO

Service and Support

The vendor's support model requires us to call them, pay a fee, and then receive support. We handle...

Dec 2021
||
(0)
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CIO

Relationship

I feel like the vendor's organization despises us. We don't talk to anyone on their executive team...

Dec 2021
||
(0)
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CIO

Relationship

Other organizations that use this product have also felt neglected by the vendor. It isn't that the...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

The vendor's organization has a number of products under their belt, but they haven't been able to...

Dec 2021
||
(0)
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CIO

Win/Loss - Why they were selected (by current clients)

The product is very customizable. That is why we originally picked it. The product's customizability...

Dec 2021
||
(0)
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CIO

Implementation and Training

When we get updates from the vendor, it doesn't seem like they are taking the time to test those...

Dec 2021
||
(0)
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CIO

Relationship

Based on my experiences with the product over the last couple of years, I would not buy it again....

Dec 2021
||
(0)
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Director

Lessons Learned

myUnity Enterprise is not as intuitive for somebody new as it is for other users. People definitely...

Dec 2021
||
(0)
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Director

Service and Support

I appreciate that Netsmart wants tickets on everything because we do the same thing internally, but...

Dec 2021
||
(0)
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Director

Relationship

Netsmart is very good with executive involvement. We have a few executive meetings where we get an...

Dec 2021
||
(0)
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Director

Relationship

We are in a really good place with Netsmart right now. We had a bit of a misalignment with one of...

Dec 2021
||
(0)
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Director

Implementation and Training

I would say one of the pluses and minuses of the Netsmart product is that it is highly customizable,...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have been looking to switch EMRs because we haven't been satisfied with Netsmart's product. One...

Nov 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Netsmart does not avoid charging. They lean into it. The product costs a lot of money.

Nov 2021
||
(0)
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Analyst/Coordinator

Implementation and Training

Netsmart has made the process for upgrades somewhat automated. We used to schedule the upgrades, but...

Nov 2021
||
(0)
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Analyst/Coordinator

Implementation and Training

Netsmart will put out release documents and paper documentation for training. They have a database,...

Nov 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The base product was definitely designed by computer scientists and engineers and not clinicians, so...

Nov 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Even though billing doesn’t require complicated clinical decision-making and documentation, my...

Nov 2021
||
(0)
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Analyst/Coordinator

Service and Support

The support isn't great. If the system is down, the support people's frequent initial response is...

Nov 2021
||
(0)
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Analyst/Coordinator

Relationship

It isn't like vendor executive involvement has never happened, but it is rare and is becoming...

Nov 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product thwarts our attempts to drive outcomes. Even trying to pull out information about the...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

I do like the care plans in myUnity Enterprise. They can be entered for a brand-new admission, and...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

The billing side of myUnity Enterprise has struggled since day one. I believe a big part of the...

Nov 2021
||
(0)
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Director

Relationship

We haven't had much training or follow-up from Netsmart for myUnity Enterprise. Netsmart is a...

Nov 2021
||
(0)
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Director

Interfacing and Integration

The integration with myUnity Enterprise is not there. We are unable to integrate with the needed...

Nov 2021
||
(0)
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Director

Functionality and Upgrades

We are missing a lot of things from myUnity Enterprise. Besides integration, we are missing...

Nov 2021
||
(0)
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