Cybersecurity Is Critical in Today's Environment
myUnity Enterprise (SNF EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
Director
There is a push from our senior management to explore another EHR outside of Netsmart. One of our...
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Analyst/Coordinator
Once Netsmart acquired the product, I believe they thought it was going to be a lot easier to absorb...
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Analyst/Coordinator
We get married to our software. It is an unfortunate marriage that is built on a lot of lies, and...
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Analyst/Coordinator
All the technology pieces that Netsmart has rolled out never seem completely done. They all seem...
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Analyst/Coordinator
We have multiple interfaces through myUnity Enterprise that help us transfer information within our...
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Analyst/Coordinator
We tried to engage another vendor, but it wouldn’t work. Netsmart is a big company, and I think a...
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Analyst/Coordinator
They make a lot of promises that they don’t keep. Our clinical staff is unhappy. Netsmart has gone...
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Director
We will be self-hosted for a short while longer. After that, I am hoping the upgrades will be...
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Director
The vendor's customer service has been better. There are opportunities for improvement in their...
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Director
I have pretty high expectations. I have not received my money’s worth. The system just isn’t highly...
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VP/Other Executive
Netsmart has a lot of irons in the fire. They aren't doing a very good job of keeping up with...
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VP/Other Executive
There is a very marked line between Netsmart's development and production areas. Those areas don't...
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VP/Other Executive
Netsmart has done a good job recently of changing their perspective on how they install updates....
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VP/Other Executive
It costs us money to have Netsmart create integrations for us. We have to go through the vendor to...
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VP/Other Executive
I would recommend this solution to others, but I am a pretty transparent person, so I would...
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Director
I was recently asked by the vendor whether we will be joining some of the meetings to talk about...
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Director
I am highly unlikely to recommend this solution to others. If the vendor called me today to do a...
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Director
The system doesn’t meet our needs. We are considering other vendors for a lot of our new regulatory...
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VP/Other Executive
The vendor tries to keep their promises. Moving forward, I am not confident they will, even though...
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VP/Other Executive
I would probably not buy the system again. In order to buy it again, I would have to pay for someone...
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Director
We were largely unhappy with Netsmart's product. It didn't allow for efficient workflows and...
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Director
We asked the vendor to develop a method where we could archive our data for view-only access, and...
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Director
The response that we got from the vendor's technical support was subpar. Their salespeople were...
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Director
I honestly can't say that Netsmart has any key strengths. I am still dealing with headaches around...
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VP/Other Executive
I wish Netsmart would have larger integrations. We have been working with them since day one to get...
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VP/Other Executive
myUnity Enterprise does what we want it to do, but it is a different story when we want new things....
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VP/Other Executive
Netsmart is a large company, and they have a lot of support and a large number of companies like us...
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VP/Other Executive
Netsmart actually has done quite well when it comes to regulatory changes. If there are changes that...
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VP/Other Executive
The ability to modernize or change the core product still needs some work in regards to being a...
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Manager
Netsmart is known to have some significant errors. Their update program is buggy. Instead of doing...
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Manager
I do work with Netsmart's support people. If we send a ticket to them, they are not too slow to get...
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Manager
Some experiences will vary if people host their own environment. We don't host our own, but I think...
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Manager
Netsmart is very flexible. I know our quality integrated services staff members, and they have been...
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Director
MyUnity is user friendly. It works well. Netsmart has been fine. The help desk has been really good....
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Director
I chart the activity portion of the record, and that is where the charting functionality is pretty...
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Analyst/Coordinator
Netsmart has improved tremendously. They have changed what they are doing tremendously. Our biggest...
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Analyst/Coordinator
The solution is very cumbersome. It is not really smooth. There are a lot of steps. It puts a...
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Analyst/Coordinator
We don’t do a lot of integrations with other nursing homes or with clinics. We are doing a whole new...
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Analyst/Coordinator
The upgrades are tough. They are very time consuming, and they are long. That is because we host our...
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Analyst/Coordinator
I have a client alignment representative. That is what I consider the executive level. Sometimes...
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Analyst/Coordinator
The vendor has some very nice dashboards and very nice pieces that draw in from other companies...
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Analyst/Coordinator
As far as getting our money’s worth goes, the system is horrendously expensive for what we get. But...
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Analyst/Coordinator
The vendor gave us a COVID-19 assessment, but we had to re-create it because it didn’t meet our...
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Director
Netsmart charges for every little thing, but I don’t think that is very different from other...
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Director
I haven’t quite gotten everything I want out of the system yet. We have to get in line and wait for...
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Director
Netsmart does charge us for different products. There have been some things that should have been...
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Director
We are so different from anybody else in the industry. I would absolutely recommend Netsmart.
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Director
The lower ratings I gave the system have to do with integration. A lot of that isn't Netsmart's...
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Director
I understand the product inside and out. There are things that I feel are priorities that are not at...
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Director
Overall, MyUnity is a fantastic tool. It has its ups and downs just like anything does. Some of...
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Director
Netsmart didn't really put any changes in place for COVID-19. Anything we did, we did on our own....
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Director
I have not had as much of a problem with the clinical side of Netsmart as the billing and financial...
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Director
There are a lot of clinical things that we would like the system to have. The product is meeting a...
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Director
Netsmart has not been charging a lot for all the different little pieces. I don't feel that this...
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Director
The end users were not well trained on MyUnity, and there appears to be a lot of grief about ongoing...
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Director
The cost of the product is right in line with all the other applications we use, but we may or may...
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