myUnity Enterprise (SNF EHR)
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
The product is not part of our long-term plans. We have not yet begun to shop around, but we have...
Login or Create an Account to see details.
We have never had an instance where the vendor hasn't kept a promise that they made.
Login or Create an Account to see details.
I would expect a vendor to stay compliant with regulations for all of the United States. That said,...
Login or Create an Account to see details.
The vendor is in the middle of the road with charging for every little thing. The vendor certainly...
Login or Create an Account to see details.
Ongoing training from the vendor is more about responding to problems than doing a good job of...
Login or Create an Account to see details.
We would really like to see a lot more integration with the system than we currently have. When we...
Login or Create an Account to see details.
The system meets the greater majority of our clinical needs, but the system's upgrades are too close...
Login or Create an Account to see details.
I have heard comments from the system's end users about really liking the system's layout. I have...
Login or Create an Account to see details.
Standardized reporting is another area in the current system that is not meeting our needs.
Login or Create an Account to see details.
We have consistent communication with people at the firm, but not very many of those people can...
Login or Create an Account to see details.
I think there are far better systems in the industry than what the vendor is currently offering. We...
Login or Create an Account to see details.
I rated the vendor’s training lower because I haven't sat through a training from them since we did...
Login or Create an Account to see details.
Some of my staff members have experience with another product, and they sometimes have some issues...
Login or Create an Account to see details.
We don't have the connectivity that we would like with the software, so we have to do a lot of...
Login or Create an Account to see details.
When we do get updates, they are intuitive.
Login or Create an Account to see details.
Netsmart needs to get their integrations up and running. We have been using this product for years,...
Login or Create an Account to see details.
myUnity Enterprise isn't as user friendly as other systems. This system is hard to train people on,...
Login or Create an Account to see details.
myUnity Enterprise is too costly. It is costing our communities a ton of money to implement and...
Login or Create an Account to see details.
We have been somewhat successful with Netsmart regarding the integrations we have needed. They have...
Login or Create an Account to see details.
Our clinicians are not happy with Netsmart. We are preparing to move to a new vendor instead. At the...
Login or Create an Account to see details.
Netsmart has continually promised us things that have never come to fruition, including solutions...
Login or Create an Account to see details.
Netsmart hasn’t been expensive. They have tried to charge us for everything, but I haven't found a...
Login or Create an Account to see details.
There are things that go on with certain interfaces in myUnity Enterprise, but I am not sure how...
Login or Create an Account to see details.
I like the fact that myUnity Enterprise is integrated with our referral sources. The transition from...
Login or Create an Account to see details.
Some of the feedback I get from new hires is that Netsmart's product is not as bad as some programs...
Login or Create an Account to see details.
There could be improvements to the financial aspect of myUnity Enterprise's chart. The financial...
Login or Create an Account to see details.
I am a big Google user, so I like the fact that myUnity Enterprise is compatible with Google Chrome.
Login or Create an Account to see details.
If we have a bug or an issue in the system, it takes a few days to get resolved, especially after an...
Login or Create an Account to see details.
We are getting our money's worth with myUnity Enterprise. It is a good system for where we are today...
Login or Create an Account to see details.
myUnity Enterprise could be better in terms of the customization of the content. Having said that,...
Login or Create an Account to see details.
The vendor has talked for years about making a lab integration so that we only have to enter orders...
Login or Create an Account to see details.
We have difficulty with Netsmart's support staff because when we contact them, their initial...
Login or Create an Account to see details.
When there is a need for a state-mandated or federally mandated change or update, Netsmart is very...
Login or Create an Account to see details.
Netsmart does a lot of nickel-and-diming. We spend a really large amount of our budget on Netsmart....
Login or Create an Account to see details.
I have spoken to other organizations about our experience with Netsmart. I am happy to answer...
Login or Create an Account to see details.
We haven't gotten any training from Netsmart, and they aren’t really offering any.
Login or Create an Account to see details.
For hospital-at-home programs, we are currently discussing whether it is easier to (1) use...
Login or Create an Account to see details.
Netsmart has kept promises over the last few years since Mike Valentine has been in leadership....
Login or Create an Account to see details.
We are in the process of trying to understand whether Netsmart is or isn't part of our long-term...
Login or Create an Account to see details.
Recently, I had the worst support experience I have ever had, so I am trying not to let that skew my...
Login or Create an Account to see details.
We are a small company, and because of that, a lot of resources are thrown into clinical informatics...
Login or Create an Account to see details.
The difference between the myUnity software and their competitor's solution is the myUnity software...
Login or Create an Account to see details.
Netsmart has had a lot of developments because they acquired SimpleLTC, so they have had a lot of...
Login or Create an Account to see details.
The vendor doesn't deliver new technology, and their executives have stopped talking to us.
Login or Create an Account to see details.
We were getting our money's worth from the product when we first started with it, but we aren't...
Login or Create an Account to see details.
We do our own training for the system. Early on, we received some pretty good training documents...
Login or Create an Account to see details.
The vendor's support model requires us to call them, pay a fee, and then receive support. We handle...
Login or Create an Account to see details.
I feel like the vendor's organization despises us. We don't talk to anyone on their executive team...
Login or Create an Account to see details.
Other organizations that use this product have also felt neglected by the vendor. It isn't that the...
Login or Create an Account to see details.
The vendor's organization has a number of products under their belt, but they haven't been able to...
Login or Create an Account to see details.
The product is very customizable. That is why we originally picked it. The product's customizability...
Login or Create an Account to see details.
When we get updates from the vendor, it doesn't seem like they are taking the time to test those...
Login or Create an Account to see details.
Based on my experiences with the product over the last couple of years, I would not buy it again....
Login or Create an Account to see details.
myUnity Enterprise is not as intuitive for somebody new as it is for other users. People definitely...
Login or Create an Account to see details.
I appreciate that Netsmart wants tickets on everything because we do the same thing internally, but...
Login or Create an Account to see details.
Netsmart is very good with executive involvement. We have a few executive meetings where we get an...
Login or Create an Account to see details.
We are in a really good place with Netsmart right now. We had a bit of a misalignment with one of...
Login or Create an Account to see details.
I would say one of the pluses and minuses of the Netsmart product is that it is highly customizable,...
Login or Create an Account to see details.
We have been looking to switch EMRs because we haven't been satisfied with Netsmart's product. One...
Login or Create an Account to see details.
Netsmart does not avoid charging. They lean into it. The product costs a lot of money.
Login or Create an Account to see details.
Netsmart has made the process for upgrades somewhat automated. We used to schedule the upgrades, but...
Login or Create an Account to see details.
Netsmart will put out release documents and paper documentation for training. They have a database,...
Login or Create an Account to see details.
The base product was definitely designed by computer scientists and engineers and not clinicians, so...
Login or Create an Account to see details.
Even though billing doesn’t require complicated clinical decision-making and documentation, my...
Login or Create an Account to see details.
The support isn't great. If the system is down, the support people's frequent initial response is...
Login or Create an Account to see details.
It isn't like vendor executive involvement has never happened, but it is rare and is becoming...
Login or Create an Account to see details.
The product thwarts our attempts to drive outcomes. Even trying to pull out information about the...
Login or Create an Account to see details.
I do like the care plans in myUnity Enterprise. They can be entered for a brand-new admission, and...
Login or Create an Account to see details.
The billing side of myUnity Enterprise has struggled since day one. I believe a big part of the...
Login or Create an Account to see details.
We haven't had much training or follow-up from Netsmart for myUnity Enterprise. Netsmart is a...
Login or Create an Account to see details.
The integration with myUnity Enterprise is not there. We are unable to integrate with the needed...
Login or Create an Account to see details.
We are missing a lot of things from myUnity Enterprise. Besides integration, we are missing...
Login or Create an Account to see details.
There is a push from our senior management to explore another EHR outside of Netsmart. One of our...
Login or Create an Account to see details.
Once Netsmart acquired the product, I believe they thought it was going to be a lot easier to absorb...
Login or Create an Account to see details.
We get married to our software. It is an unfortunate marriage that is built on a lot of lies, and...
Login or Create an Account to see details.
All the technology pieces that Netsmart has rolled out never seem completely done. They all seem...
Login or Create an Account to see details.
We have multiple interfaces through myUnity Enterprise that help us transfer information within our...
Login or Create an Account to see details.
We tried to engage another vendor, but it wouldn’t work. Netsmart is a big company, and I think a...
Login or Create an Account to see details.
They make a lot of promises that they don’t keep. Our clinical staff is unhappy. Netsmart has gone...
Login or Create an Account to see details.
We will be self-hosted for a short while longer. After that, I am hoping the upgrades will be...
Login or Create an Account to see details.
The vendor's customer service has been better. There are opportunities for improvement in their...
Login or Create an Account to see details.
I have pretty high expectations. I have not received my money’s worth. The system just isn’t highly...
Login or Create an Account to see details.
Netsmart has a lot of irons in the fire. They aren't doing a very good job of keeping up with...
Login or Create an Account to see details.
There is a very marked line between Netsmart's development and production areas. Those areas don't...
Login or Create an Account to see details.
Netsmart has done a good job recently of changing their perspective on how they install updates....
Login or Create an Account to see details.
It costs us money to have Netsmart create integrations for us. We have to go through the vendor to...
Login or Create an Account to see details.
I would recommend this solution to others, but I am a pretty transparent person, so I would...
Login or Create an Account to see details.
Featured Report
Preferences