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myUnity Enterprise (SNF EHR) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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VP/Other Executive

The vendor tries to keep their promises. Moving forward, I am not confident they will, even though...

Feb 2021
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VP/Other Executive

I would probably not buy the system again. In order to buy it again, I would have to pay for someone...

Feb 2021
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Director

We were largely unhappy with Netsmart's product. It didn't allow for efficient workflows and...

Feb 2021
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Director

We asked the vendor to develop a method where we could archive our data for view-only access, and...

Feb 2021
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Director

The response that we got from the vendor's technical support was subpar. Their salespeople were...

Feb 2021
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Director

I honestly can't say that Netsmart has any key strengths. I am still dealing with headaches around...

Feb 2021
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VP/Other Executive

I wish Netsmart would have larger integrations. We have been working with them since day one to get...

Jan 2021
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VP/Other Executive

myUnity Enterprise does what we want it to do, but it is a different story when we want new things....

Jan 2021
(0)
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VP/Other Executive

Netsmart is a large company, and they have a lot of support and a large number of companies like us...

Jan 2021
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VP/Other Executive

Netsmart actually has done quite well when it comes to regulatory changes. If there are changes that...

Jan 2021
(0)
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VP/Other Executive

The ability to modernize or change the core product still needs some work in regards to being a...

Jan 2021
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Manager

Netsmart is known to have some significant errors. Their update program is buggy. Instead of doing...

Jan 2021
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Manager

I do work with Netsmart's support people. If we send a ticket to them, they are not too slow to get...

Jan 2021
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Manager

Some experiences will vary if people host their own environment. We don't host our own, but I think...

Jan 2021
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Manager

Netsmart is very flexible. I know our quality integrated services staff members, and they have been...

Jan 2021
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Director

MyUnity is user friendly. It works well. Netsmart has been fine. The help desk has been really good....

Jan 2021
(0)
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Director

I chart the activity portion of the record, and that is where the charting functionality is pretty...

Jan 2021
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Analyst/Coordinator

Netsmart has improved tremendously. They have changed what they are doing tremendously. Our biggest...

Jan 2021
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Analyst/Coordinator

The solution is very cumbersome. It is not really smooth. There are a lot of steps. It puts a...

Jan 2021
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Analyst/Coordinator

We don’t do a lot of integrations with other nursing homes or with clinics. We are doing a whole new...

Jan 2021
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Analyst/Coordinator

The upgrades are tough. They are very time consuming, and they are long. That is because we host our...

Jan 2021
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Analyst/Coordinator

I have a client alignment representative. That is what I consider the executive level. Sometimes...

Jan 2021
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Analyst/Coordinator

The vendor has some very nice dashboards and very nice pieces that draw in from other companies...

Jan 2021
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Analyst/Coordinator

As far as getting our money’s worth goes, the system is horrendously expensive for what we get. But...

Jan 2021
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Analyst/Coordinator

The vendor gave us a COVID-19 assessment, but we had to re-create it because it didn’t meet our...

Jan 2021
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Director

Netsmart charges for every little thing, but I don’t think that is very different from other...

Dec 2020
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Director

I haven’t quite gotten everything I want out of the system yet. We have to get in line and wait for...

Dec 2020
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Director

Netsmart does charge us for different products. There have been some things that should have been...

Dec 2020
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Director

We are so different from anybody else in the industry. I would absolutely recommend Netsmart.

Dec 2020
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Director

The lower ratings I gave the system have to do with integration. A lot of that isn't Netsmart's...

Dec 2020
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Director

I understand the product inside and out. There are things that I feel are priorities that are not at...

Dec 2020
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Director

Overall, MyUnity is a fantastic tool. It has its ups and downs just like anything does. Some of...

Nov 2020
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Director

Netsmart didn't really put any changes in place for COVID-19. Anything we did, we did on our own....

Oct 2020
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Director

I have not had as much of a problem with the clinical side of Netsmart as the billing and financial...

Oct 2020
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Director

There are a lot of clinical things that we would like the system to have. The product is meeting a...

Oct 2020
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Director

Netsmart has not been charging a lot for all the different little pieces. I don't feel that this...

Oct 2020
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Director

The end users were not well trained on MyUnity, and there appears to be a lot of grief about ongoing...

Oct 2020
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Director

The cost of the product is right in line with all the other applications we use, but we may or may...

Oct 2020
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Analyst/Coordinator

When we initially bought the system, we thought we would use it for inpatient and outpatient...

Sep 2020
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Analyst/Coordinator

The system is not part of our long-term plans. We are actively looking at other EMRs. The vendor has...

Sep 2020
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Analyst/Coordinator

The vendor executives used to be more involved before the vendor got bought by Netsmart.

Sep 2020
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Analyst/Coordinator

I probably wouldn’t have rated the product particularly high before Netsmart came along. I joined...

Sep 2020
(0)
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Analyst/Coordinator

The system is not intuitive or user friendly. I did the training and onboarding with new employees,...

Sep 2020
(0)
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Analyst/Coordinator

Years ago, we had a consultant come on-site to help optimize our organization. At this point, we...

Sep 2020
(0)
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Analyst/Coordinator

I don’t use Netsmart’s behavioral health product or their other products, but I hear very good...

Sep 2020
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CIO

We will be telling Netsmart that we have made a different choice soon. Based on how they have...

Jun 2020
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CIO

Our home office decided to look at Netsmart’s new home health product again as part of the selection...

Jun 2020
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CIO

Since Netsmart took over, they hardly communicate with us. They are too busy working on their other...

Jun 2020
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CIO

The frustration level has gotten to the point where Netsmart is not a part of our long-term plans....

Jun 2020
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CIO

We do everything ourselves. We don’t use Netsmart for testing. We are doing hosting ourselves, so we...

Jun 2020
(0)
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CIO

I give Netsmart a low rating for ongoing phone and email support. We do escalate tier two and tier...

Jun 2020
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CIO

We have some custom forms and reports in place, and we have pulled the data out. Netsmart doesn’t...

Jun 2020
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CIO

We have had the product for so long. The only thing we pay now is annual maintenance on the...

Jun 2020
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Nurse

Netsmart has come out with a COVID-19 screening tool that we have the option to use in our...

Jun 2020
(0)
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Nurse

Netsmart is like any other software company; if we want something extra, we have to pay for it. That...

Jun 2020
(0)
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Nurse

The executives are very involved with us. Netsmart sends out information on when the upgrades are...

Jun 2020
(0)
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Nurse

Netsmart has made leaps and bounds with integration and interoperability. We have recently...

Jun 2020
(0)
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Nurse

Netsmart upgrades can be a little bumpy, but they have gotten better. In 2020, Netsmart has been...

Jun 2020
(0)
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Director

MyUnity is a system focused on skilled nurses. The system stays on track of regulations and...

May 2020
(0)
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Director

I would love to fix some safety issues within MyUnity. I haven't been able to locate any fixes for...

May 2020
(0)
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Director

Netsmart has gone through different hands since we started with the vendor. The company was...

May 2020
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Director

One thing that I like about the product is the customer service, which is great. It is a reason why...

May 2020
(0)
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