iRound (formerly Advisory Board) Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:52:57 AM and Model.EvProductId = 185128

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User Commentary

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VP/Other Executive

Functionality and Upgrades

iRound is very intuitive, and our end users enjoy using it.

Sep 2020
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Manager

Service and Support

Press Ganey is a little slower to respond in terms of getting questions answered and things like...

Jan 2020
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Manager

Implementation and Training

The training is not always super accessible. There are always educational opportunities with other...

Jan 2020
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Manager

Functionality and Upgrades

One thing that stands out about iRound is the ease of use. It is easy to pull reports, and it is...

Jan 2020
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Director

Functionality and Upgrades

The benefits of the software are that we are able to identify the opportunities related to the...

Dec 2019
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Director

Functionality and Upgrades

We are trying to identify and operationalize opportunities for perceptions. That goes back to the...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

iRound is pretty intuitive. I like that the system helps us find the voice of the patient and that...

Oct 2019
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VP/Other Executive

Implementation and Training

The implementation with iRound was more involved and took much more time than we had anticipated....

Oct 2019
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VP/Other Executive

Other Observations & Comments

I hope that the changes the vendor is making to any upgrades will make the system more user...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Customers are making such a huge investment in the system that it really should be sort of a...

Oct 2019
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VP/Other Executive

Implementation and Training

With Advisory Board working alongside us, we were able to implement iRound quickly and smoothly...

Apr 2019
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VP/Other Executive

Other Observations & Comments

We do have some connectivity issues through IT with our iPads and iRound. It is certainly not an...

Apr 2019
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VP/Other Executive

Relationship

What we like about iRound is the fact that it is so user friendly, and when a tool or a form is...

Apr 2019
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VP/Other Executive

Functionality and Upgrades

As Advisory Board, they continues to enhance the iRound product. When we log in, we see when the...

Apr 2019
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VP/Other Executive

Service and Support

The phone and web support for iRound is middle of the road. We have been the ones that have gone to...

Apr 2019
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VP/Other Executive

Other Observations & Comments

We got the announcement that Press Ganey had purchased the iRound product and would be bringing that...

Apr 2019
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Director

Service and Support

The one problem that we had with Press Ganey's support was that we were given a team of people to...

Mar 2019
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Director

Functionality and Upgrades

Whether or not I would consider purchasing iRound in the future depends on what changes Press Ganey...

Mar 2019
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Director

Functionality and Upgrades

iRound didn’t seem to be able to handle the number of hospitals we had live on the product, so that...

Mar 2019
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Director

Functionality and Upgrades

I never saw anything new for iRound. Advisory Board would do updates on the weekends. I don’t work...

Mar 2019
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Director

Functionality and Upgrades

We really wanted data that we could use for predictive analytics. We did a lot of building reports...

Mar 2019
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Director

Interfacing and Integration

The integration with the ADT system and iRound that gets us the patient demographics is great. Our...

Mar 2019
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Director

Relationship

After the initial RFP, there wasn’t really any executive involvement. Press Ganey's executives...

Mar 2019
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Director

Sales and Contracting

We negotiated a really nice price point for the system. The vendor was very flexible and customer...

Mar 2019
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Director

ROI / Cost (care and feeding)

Press Ganey has a much higher price point than most other vendors with the same kind of tool. Press...

Mar 2019
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Director

Other Observations & Comments

Press Ganey's executives try to reach out, and we blow them off. They are very eager to be available...

Feb 2019
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Director

Functionality and Upgrades

I would purchase iRound again because of its technical elegance and the customer support. The...

Feb 2019
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Director

Functionality and Upgrades

The people who are supposed to be using iRound think the technology isn't user friendly. Providers...

Feb 2019
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Director

ROI / Cost (care and feeding)

I don't think we have extra charges from Press Ganey, but the product is priced too high for what we...

Feb 2019
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Director

ROI / Cost (care and feeding)

Even if we were getting tangible improvements through iRound, it would still be too expensive. For...

Feb 2019
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CNO

Other Observations & Comments

Advisory Board is always upgrading their system to make sure it is operating at the highest level...

Feb 2019
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CNO

Implementation and Training

Our implementation was incredible, especially because it had an IT component. It was great because...

Feb 2019
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CNO

Implementation and Training

Advisory Board did some really ineffective training on rounding techniques. The gap was that they...

Feb 2019
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CNO

Service and Support

iRound tracks and trends what our patients are thinking in the moment, but it also shines a light on...

Feb 2019
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CNO

Service and Support

We are able to identify issues when they happen. We can send out the service-recovery department if...

Feb 2019
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CNO

Service and Support

iRound does everything we want it to do. There is nothing that Advisory Board touted it could do...

Feb 2019
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CNO

Functionality and Upgrades

I don’t give Advisory Board accolades all the time, but iRound is an incredible product and is very...

Feb 2019
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CNO

Functionality and Upgrades

There are some nuances that are unique to iRound that might not need to be there. For example, there...

Feb 2019
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CNO

Relationship

The support from Advisory Board is at our fingertips. Advisory Board has weekly calls with us. They...

Feb 2019
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CNO

ROI / Cost (care and feeding)

Advisory Board does not charge for every little thing. I have worked with Advisory Board in other...

Feb 2019
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Director

Service and Support

iRound has changed hands three times. Advisory Board was bought out by Optum not long ago, and now...

Jan 2019
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Director

ROI / Cost (care and feeding)

We have gotten a lot of valuable information from iRound, and we have used the information to make changes....

Jan 2019
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Manager

Service and Support

iRound is a great product, and the vendor's support is very strong. If I ever need something from...

Jan 2019
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Manager

Functionality and Upgrades

iRound is integral to what we are doing. We use it to provide in-process metrics on current...

Jan 2019
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Nurse

Other Observations & Comments

iRound's value lies in its ability to capture patient experiences in real time. That being said, I...

Jan 2019
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Nurse

Service and Support

Multiple users cannot be in the same form at one time. But in general, Advisory Board does listen to...

Jan 2019
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Nurse

Functionality and Upgrades

iRound has lots of available audits we can add or modify. We have complete control over the audits,...

Jan 2019
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Nurse

Functionality and Upgrades

I would like to see more data visibility in iRound. I don't just want reports; I would like to see...

Jan 2019
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Nurse

Functionality and Upgrades

iRound struggles with some background things. For example, when reports are stored, two systems...

Jan 2019
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Nurse

ROI / Cost (care and feeding)

I really like iRound. Advisory Board is completely transparent; they are up front about cost and the...

Jan 2019
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Nurse

ROI / Cost (care and feeding)

iRound saves time and creates transparency for patients and their families. We no longer use paper....

Jan 2019
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Director

Functionality and Upgrades

The biggest benefit that we have seen from using iRound is that it has allowed us to have our...

Mar 2018
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Director

Functionality and Upgrades

We have really liked using iRound at our organization. Essentially, we have a representative from...

Mar 2018
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Director

Functionality and Upgrades

We can’t credit all of our improved patient-satisfaction ratings to iRound because we started...

Mar 2018
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Director

Service and Support

We have really liked the customer service and support that Advisory Board has provided for iRound....

Mar 2018
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Director

Functionality and Upgrades

Since we started using iRound, we have seen improvements because of how easy iRound is to use. It is...

Mar 2018
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Nurse

Relationship

Advisory Board doesn't keep their promises. They say they will do something, and then they ask us to...

Mar 2018
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Nurse

Functionality and Upgrades

If we can avoid hang-ups, entering data into iRound is a breeze. However, the system sputters and...

Mar 2018
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Nurse

Functionality and Upgrades

We use iRound to audit different processes as much as we use it to do rounding. We didn't initially...

Mar 2018
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Nurse

Functionality and Upgrades

iRound hasn't improved our patient-experience scores. Those scores haven't moved since we started...

Mar 2018
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Nurse

Functionality and Upgrades

Building the reports in iRound has been cumbersome. We might be trying to customize a product that...

Mar 2018
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Nurse

Service and Support

The Excel document is very involved and isn't easy to understand. We have reached out to our...

Mar 2018
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Nurse

Functionality and Upgrades

The reporting and analytics in iRound are very weak. We have a rudimentary understanding of the...

Mar 2018
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Nurse

Functionality and Upgrades

The reports are just pathetic. Advisory Board has to send us the raw data files so that our quality...

Mar 2018
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Nurse

Functionality and Upgrades

iRound is geared around building the audits and reports, but the biggest weakness is the reporting....

Mar 2018
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Nurse

Service and Support

iRound hasn't had a big impact on our best practices. Advisory Board hasn't really engaged with us...

Mar 2018
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Nurse

Functionality and Upgrades

We haven't really had any meaningful outcomes from using iRound. It hasn't changed our processes,...

Mar 2018
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Manager

Functionality and Upgrades

I think iRound is a good tool, but I think people get out of it what they put into it. iRound...

Mar 2018
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Manager

Functionality and Upgrades

I would say that the weakest piece of iRound is that of the actionable reporting and analytics...

Mar 2018
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Manager

Functionality and Upgrades

The tool's customizability has generally been pretty good. The reporting side is weak, but we have...

Mar 2018
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Manager

Implementation and Training

In my opinion, Advisory Board shares some but not all of the best practices they could share. The...

Mar 2018
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Manager

Functionality and Upgrades

The patient rounding and the service-recovery aspects are the two most beneficial so far. iRound...

Mar 2018
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VP/Other Executive

Other Observations & Comments

We are using iRound for nurse-leader rounding throughout our hospital, environmental services,...

Mar 2018
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VP/Other Executive

Functionality and Upgrades

Compared to other tools that we have used, iRound is very easy. The vendor is very helpful and does...

Mar 2018
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VP/Other Executive

Service and Support

Advisory Board is incredibly proactive. When there is something that we need to get to Advisory...

Mar 2018
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VP/Other Executive

Functionality and Upgrades

We know for sure that rounding as a whole improves the patient experience. We are still too new to...

Mar 2018
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VP/Other Executive

Lessons Learned

iRound is only as strong as the users are when it comes to real-time service recovery. The...

Mar 2018
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VP/Other Executive

Functionality and Upgrades

iRound has good reporting and is very customizable. Advisory Board can make changes happen; we just...

Mar 2018
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VP/Other Executive

Service and Support

It seems simple for Advisory Board to cater to our unique needs, but they are the ones that have to...

Mar 2018
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VP/Other Executive

Implementation and Training

I think Advisory Board has given us some direction around best practices in terms of compliance, how...

Mar 2018
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