iRound (formerly Advisory Board)
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Subject Expert
Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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CNO

My suggestion to the vendor is to allow subject matter experts or local administrators to make...

Mar 2022
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CNO

I like the system's ease of use. Our staff doesn't need a lot of training to get up to speed on how...

Mar 2022
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Manager

Epic's system is the only system that iRound integrates with. That is a big deal. However, every...

Nov 2021
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Manager

The ease of use is a bit of a struggle. We have some people who aren't tech savvy. We navigate the...

Nov 2021
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Manager

The vendor is good at delivering new technology, and they are responsive. The vendor delivers...

Nov 2021
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Manager

When we launch a full-scale assault with a big problem, the vendor does a good job of bringing...

Nov 2021
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Manager

The system drives tangible outcomes, but it requires a fair amount of manipulation on our end to...

Nov 2021
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Manager

If someone would have to go through the same growing pains we did, I couldn’t recommend the system....

Nov 2021
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Manager

The vendor doesn’t nickel-and-dime for every little thing. I recently escalated a feature request,...

Nov 2021
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Manager

The upgrades have been good. The timing of implementing upgrades has been well thought out. The...

Nov 2021
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Manager

The vendor could improve their reporting. Unless I have missed a massive update or some training,...

Nov 2021
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Manager

We get some rough-looking reports out of the system. The vendor has made quite a bit of improvement...

Nov 2021
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Manager

The tool is okay for the frontline nurses and staff members, but there is a fair amount of...

Nov 2021
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Manager

It takes a while for us to put the rounds in. We plug each round into a survey through the system,...

Nov 2021
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Manager

We struggled with the product early on, but the system's functionality has improved drastically...

Nov 2021
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VP/Other Executive

Press Ganey has a minor opportunity for improvement when it comes to letting us know what is coming...

Sep 2021
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VP/Other Executive

iRound has been a great addition to our organization. We have had a really good experience with the...

Sep 2021
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VP/Other Executive

Our patient-experience team is still going through a learning curve with the vendor when it comes to...

Sep 2021
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VP/Other Executive

One very positive thing that we hear about the system from our managers and staff members is that...

Sep 2021
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VP/Other Executive

The solution's service recovery experience depends on how well the client has set up the tool. We...

Sep 2021
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VP/Other Executive

At times, Press Ganey's pricing isn't clear, and we don't know whether something is totally...

Sep 2021
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VP/Other Executive

We have seen remarkable improvments to our patient satisfaction and engagement scores in the units...

Sep 2021
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