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MatrixCare Hospice (Brightree) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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User Commentary

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CCO

MatrixCare’s executives are impressive. They call just to ask me how things are going. I am not at a...

Jun 2021
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CCO

The benefits we have achieved with MatrixCare are the incredible efficiencies of our system and the...

Jun 2021
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(0)
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CCO

Sometimes our IT side of the business has evolved so fast that our IT person has had some...

Jun 2021
||
(0)
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CCO

MatrixCare is very proactive. They get out in front of anything they can. If they test something and...

Jun 2021
||
(0)
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VP/Other Executive

When we request that MatrixCare change something in the product, they simply say they can't. Support...

May 2021
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(0)
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VP/Other Executive

MatrixCare Hospice is a significant cost to our organization each month, and it just doesn't meet...

May 2021
||
(0)
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VP/Other Executive

The big problem with MatrixCare is that they don't actually offer a separate module for MatrixCare...

May 2021
||
(0)
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VP/Other Executive

MatrixCare Hospice is really easy for end users to use. It is able to work on multiple devices, and...

Apr 2021
||
(0)
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Analyst/Coordinator

MatrixCare improved the solution's efficiency and ease of use for our field staff members. We now...

Apr 2021
||
(0)
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Director

Even though the workflow of the system is very good, there are things to be improved. The vendor has...

Apr 2021
||
(0)
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Director

We would buy MatrixCare Hospice again because of all the improvements that MatrixCare has made over...

Apr 2021
||
(0)
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Director

The vendor does a great job of having a road map for upcoming releases. There are some things on the...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

There are basic requirements to the system that are included in the price, but there are other...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is helping in supporting our integration and interoperability goals. The vendor works...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

Overall, the vendor's support is slow but very good. When we have an issue, we call the vendor's...

Apr 2021
||
(0)
 Thank you  Helpful

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Nurse

MatrixCare’s training and implementation went well. We implemented their system differently than...

Apr 2021
||
(0)
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Nurse

Support was our biggest problem with the person we had before. Now, MatrixCare reaches out and talks...

Apr 2021
||
(0)
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Manager

One of the product's strengths is the physician portal. We use it on the hospice side in particular....

Mar 2021
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(0)
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Manager

MatrixCare could use better outcome reporting. We don't really have any on the hospice side....

Mar 2021
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(0)
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Manager

One of MatrixCare's challenges is getting their software to communicate with all of the entities...

Mar 2021
||
(0)
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Analyst/Coordinator

We are doing our due diligence and looking at the marketplace. We haven't really looked at the...

Mar 2021
||
(0)
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Analyst/Coordinator

I would buy the system again because of the support. MatrixCare doesn't keep all their promises, but...

Mar 2021
||
(0)
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Analyst/Coordinator

One thing that MatrixCare is working on is streamlining their contracts and their billing....

Mar 2021
||
(0)
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Manager

Within reason, MatrixCare keeps all of their promises. The vendor recently redid their packages. The...

Mar 2021
||
(0)
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Manager

We are having challenges with some of the extra features in the product. The main product works...

Mar 2021
||
(0)
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Manager

When we first started with MatrixCare, they were very careful to not overpromise things. We really...

Feb 2021
||
(0)
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Manager

In our day-to-day work, there are some integration difficulties that we have been having with...

Feb 2021
||
(0)
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Manager

MatrixCare recently reorganized the structure of their billing, so now we buy a certain package that...

Feb 2021
||
(0)
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Manager

We had excellent initial training from MatrixCare. The ongoing training has some issues though. The...

Feb 2021
||
(0)
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Manager

I have heard good feedback about MatrixCare Hospice from nurses that have used other products....

Feb 2021
||
(0)
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Manager

MatrixCare is working on the messaging module, which would give us the ability to message in a...

Feb 2021
||
(0)
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Manager

I have a lot of frustration with MatrixCare's support. MatrixCare has three tiers of support. When...

Feb 2021
||
(0)
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Manager

In the past, I have been able to talk with or email the people who make decisions within MatrixCare,...

Feb 2021
||
(0)
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Manager

When we had different initiatives as a whole to be more integrated with our systems, working with...

Feb 2021
||
(0)
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Manager

I really enjoy the vendor's communication and how well they give us updates on what is going to be...

Feb 2021
||
(0)
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VP/Other Executive

There are benefits to having a cloud-based solution like MatrixCare Hospice, but service is a...

Feb 2021
||
(0)
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CEO/President

The implementation of this product was above average, but it was not flawless. Most of our...

Feb 2021
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(0)
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CEO/President

The vendor struggles with interoperability, and that is where they are nickel-and-diming us. There...

Feb 2021
||
(0)
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CEO/President

We have seen consistent delivery of new technology from MatrixCare. Even in the short time we have...

Feb 2021
||
(0)
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Director

I have a reasonable expectation that some things will improve in the future with MatrixCare.

Jan 2021
||
(0)
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Director

MatrixCare support is generally pretty good, and we can usually get a response from them or at least...

Jan 2021
||
(0)
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 or  to see details.

Director

Because the program is online, MatrixCare does updates for us on the web page side, and then we just...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare has other products we would like to purchase, but they don’t necessarily have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are currently going to electronic verification, and MatrixCare has been working with us to get...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I interact with my account manager, and that is the involvement that matters to me. I don't need to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had any issues with MatrixCare nickel-and-diming us. There are add-ons, and MatrixCare...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works very well in supporting our goals, and the current functionality is perfect. We...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

The executive involvement is good. We have had no problems going up the ladder at MatrixCare. The...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

I would project our satisfaction to stay high. We have had MatrixCare Hospice for several years, and...

Jan 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

I have found the system to be pretty easy to navigate. The application is simple.

Dec 2020
||
(0)
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VP/Other Executive

The vendor's training could be a little better, but they do have a university on their website. We...

Dec 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The product has been a seamless change for us. I don't know what we did without it.

Dec 2020
||
(0)
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Director

I don't think we are using the functionality on the hospice side in the way we should. We rely too...

Oct 2020
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(0)
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Director

There are some glitches going on. When we call MatrixCare's service people about an upgrade, they...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

MatrixCare Hospice is easy to train on. We have high staff satisfaction, and the system meets our...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

There are times when the product isn't as user friendly as it could be. That is mainly because it is...

Oct 2020
||
(0)
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Director

The upgrades are okay. They aren't always free of glitches. A lot of times when there is an upgrade...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The product isn't easy to use, and the assessments are extremely redundant. The HIS questions aren't...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

There is only one executive from MatrixCare that I have dealt with. I am not even sure the person is...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The product does what is needed and keeps our business legal. It is not a horrible program.

Oct 2020
||
(0)
 Thank you  Helpful

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Director

The biggest problem I have with the product is the care plan functionality. It kills me. For...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare came out with a form for COVID-19, but we didn't end up using the form because it didn't...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are great job aids and tutorials in MatrixCare Hospice. The content is always good, but we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We tried integrating MatrixCare Hospice with another system, and that didn't go well. Both vendors...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The nurses in the field run into issues sometimes with dropdowns not working and things duplicating.

Sep 2020
||
(0)
 Thank you  Helpful

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Director

We have good customer care people, and I have good contacts. When we renewed with MatrixCare, we had...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

I would recommend MatrixCare Hospice to others. MatrixCare Hospice does a great job of helping us...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The current product functionalities are meeting our needs, and the vendor is anticipating our future...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been spoiled with Brightree for many years, but with a smaller help desk, we have seen a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hear from the vendor's leadership in different areas of expertise, and I love the addition of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tangible outcomes are really a core focus of the vendor. They make sure that their products deliver...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have definitely received our money’s worth on the product. We have done our due diligence and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend the vendor to other organizations. I toot the vendor's horn quite a bit. I promote...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With the plan of care, we asked for some steps to be added to the hospice side. MatrixCare sent that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The hospice product is good. I don’t have any complaints about the hospice side. MatrixCare Hospice...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not using the system as well as we should, but that is really on us. The system offers more...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Regarding the things that we aren’t doing well with, it is not necessarily that MatrixCare Hospice...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor put in different forms that we could use for COVID-19, but we haven't needed to use the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I may knock down my score for the ease of use a notch or two because there are random glitches that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very likely to recommend the product. The vendor makes forecasts for the upcoming year. They...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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