MatrixCare Hospice Commentary
Filtered view: All
Subject Expert
Jackson Tate
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
There are struggles on the billing side. The system is very manual, and there are a lot of...
Login or Create an Account to see details.
Operations
Overall, our end users are fairly satisfied with most of MatrixCare Hospice. The end-user piece is...
Login or Create an Account to see details.
Loyalty, Product
If we had to buy a system today, MatrixCare Hospice would not be our choice. We're shopping. At the...
Login or Create an Account to see details.
Relationship
With MatrixCare support, we sometimes get an answer right away, but other times, we don’t. I feel...
Login or Create an Account to see details.
Loyalty, Product
There are a couple of processes that are hard with MatrixCare Hospice. One of those is the...
Login or Create an Account to see details.
Product
MatrixCare Hospice is an upgrade from our old system, but we have had some small issues with it. But...
Login or Create an Account to see details.
Operations
MatrixCare has a great customer portal that has all their training videos. The portal is very well...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is very well integrated. They have a good vendor marketplace with a lot of people who are...
Login or Create an Account to see details.
Relationship
MatrixCare has great customer service. I appreciate the engagement that I get from my account...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are extremely large and have business lines across the board, but MatrixCare doesn't have a...
Login or Create an Account to see details.
Product
I don't know of an EMR in our market that does a great job with the inpatient hospice side, but I...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare did a great job with the HOPE regulations, and they were very proactive. MatrixCare did a...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare Hospice is a well-rounded product with excellent training and onboarding for new...
Login or Create an Account to see details.
Product
Nurses, social workers, and chaplains often mention challenges navigating MatrixCare Hospice,...
Login or Create an Account to see details.
Operations
We recently completed the HOPE implementation, which was a major milestone. From my experience...
Login or Create an Account to see details.
Relationship
With MatrixCare, we don’t always get our questions answered promptly.
Login or Create an Account to see details.
Product
We have had to develop workarounds for case management in the system. We have to use Excel...
Login or Create an Account to see details.
Relationship
MatrixCare has been submitting broken things that don't work well out of the box, and then the...
Login or Create an Account to see details.
Operations
MatrixCare has a university-type approach to training, but it is difficult for us to navigate that...
Login or Create an Account to see details.
Relationship, Product
MatrixCare has been forced by regulatory changes to deliver new technology, and some of that...
Login or Create an Account to see details.
Product
MatrixCare's app for clinicians in the field is effective, and it seems to work well. The vendor has...
Login or Create an Account to see details.
Relationship
The thing that I appreciate the most about MatrixCare is how they stay up-to-date with regulatory...
Login or Create an Account to see details.
Operations, Product
MatrixCare Hospice is pretty user friendly. I really like how easy it is to get data in the system....
Login or Create an Account to see details.
Relationship, Product
MatrixCare definitely tries to keep us compliant. They meet all the compliance standards, and they...
Login or Create an Account to see details.
Relationship
MatrixCare does a really good job with customer support. The vendor has both web-based and...
Login or Create an Account to see details.
Product
We are able to bill out of MatrixCare Hospice with no problem. That is not the case with our other...
Login or Create an Account to see details.
Relationship
MatrixCare is based in the US, so we can typically get in contact with someone quickly when we call...
Login or Create an Account to see details.
Relationship
I would definitely recommend MatrixCare. We have a customer success manager, and if we are having...
Login or Create an Account to see details.
Product
MatrixCare Hospice has some smart logic, but what is harder for our staff members is that if they...
Login or Create an Account to see details.
Culture, Operations, Value
MatrixCare definitely follows through with what they tell us. They offer new products, and there are...
Login or Create an Account to see details.
Relationship
MatrixCare's customer support is only available on business days. However, I would recommend...
Login or Create an Account to see details.
Operations
We had great support during our implementation and onboarding process from our project manager and...
Login or Create an Account to see details.
Product
The bereavement and volunteer program components weren’t super functional in MatrixCare Hospice, and...
Login or Create an Account to see details.
Relationship
Sometimes, MatrixCare’s delivery of their promises takes a little longer than I would like, but if...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare has improved their training, and they have some good people on their team. Our CSM is...
Login or Create an Account to see details.
Relationship, Product
Some of MatrixCare's gaps have been with their innovation. The vendor is working on some of their AI...
Login or Create an Account to see details.
Product
We would like MatrixCare to work on the enhancements for mapping out a schedule for clinicians. The...
Login or Create an Account to see details.
Product
MatrixCare's biggest strength is its ease of use for clinicians, simplified care plans, and...
Login or Create an Account to see details.
Relationship
MatrixCare is pretty proactive. Their executive involvement has been pretty good.
Login or Create an Account to see details.
Operations, Product
If somebody were thinking about going with MatrixCare Hospice, I would talk to them quite a bit...
Login or Create an Account to see details.
Operations
With the implementation of the solution, MatrixCare limited us to a certain time frame. I feel like...
Login or Create an Account to see details.
Culture, Value
When we need support, it is limited, and MatrixCare wants to charge us for additional support. I...
Login or Create an Account to see details.
Relationship, Product
MatrixCare does have some good integrations. But we keep looking for improved communication between...
Login or Create an Account to see details.
Relationship, Operations
I have access to various levels at MatrixCare. I can go to different people to ask what is going on...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
The biggest place where MatrixCare fell short was when we went live, their scheduling module really...
Login or Create an Account to see details.
Loyalty, Relationship
MatrixCare’s support needs a lot of help. When we put a ticket in, we have no clue what the support...
Login or Create an Account to see details.
Product
A lot of the data in our analytics program is inaccurate because it didn't flow over correctly from...
Login or Create an Account to see details.
Relationship
MatrixCare is pretty good at alerting us if there is a problem with the system.
Login or Create an Account to see details.
Operations
The order in which different things were taught to the superusers by MatrixCare didn't make sense...
Login or Create an Account to see details.
Relationship, Value
I am very frustrated with MatrixCare's IT support. MatrixCare wants to charge us for a higher-end IT...
Login or Create an Account to see details.
Relationship, Operations, Product
MatrixCare pushes updates out all the time, but it is really hard for us to stay on top of things....
Login or Create an Account to see details.
Culture, Relationship
MatrixCare mostly keeps their promises. There have been a few bumps in the road here and there, but...
Login or Create an Account to see details.
Operations
MatrixCare’s initial implementation was not super. Our lead person was probably just not as...
Login or Create an Account to see details.
Product
MatrixCare is doing very well at delivering new technology. However, I think there are some other...
Login or Create an Account to see details.
Value
MatrixCare doesn't charge for everything, but they sure charge for an awful lot of things.
Login or Create an Account to see details.
Loyalty, Product
We are still using some third-party tools because certain functionalities are not available in...
Login or Create an Account to see details.
Relationship, Product
MatrixCare has some intelligent routing for AI that they plan on rolling out for scheduling. With...
Login or Create an Account to see details.
Loyalty
MatrixCare Hospice is going to continue on as it is. That is fine. It is a good product, but I have...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is always working on getting new technology going.
Login or Create an Account to see details.
Value
With MatrixCare's product, we pay for the package and for add-ons. But I have shopped around and...
Login or Create an Account to see details.
Product
The input for medication management could be a lot simpler in MatrixCare Hospice; if we want to make...
Login or Create an Account to see details.
Product
We would definitely buy the system again. MatrixCare Hospice is very intuitive for all levels of...
Login or Create an Account to see details.
Operations
MatrixCare just doesn't have updated training videos. We have to seek out a lot of reading. When the...
Login or Create an Account to see details.
Product
My only disappointment is that MatrixCare is not ONC-certified yet. I would like MatrixCare to have...
Login or Create an Account to see details.
Value
MatrixCare could be better about charging us, but they are mostly good. We pay them to do some...
Login or Create an Account to see details.
Loyalty, Operations
There is a big change coming in the hospice area where a new mandatory assessment tool is being...
Login or Create an Account to see details.
Loyalty, Relationship
The main thing that we were looking for when we were auditioning a new EMR was the customer service...
Login or Create an Account to see details.
Product
In terms of ease of documentation and acquiring real, actionable data from the system, one data item...
Login or Create an Account to see details.
Relationship
We are a small organization, and that limits the extent to which we can utilize the features...
Login or Create an Account to see details.
Culture, Product
MatrixCare needs to open up so we can integrate other vendors' systems with MatrixCare Hospice. I...
Login or Create an Account to see details.
Loyalty
I am a little concerned with MatrixCare Hospice's billing. Hopefully things will improve, but I need...
Login or Create an Account to see details.
Relationship
Right now, I feel like I have better support with MatrixCare than we have had in the past.
Login or Create an Account to see details.
Loyalty, Relationship, Product
I would love for MatrixCare to work with me a little closer on my utilization of their products....
Login or Create an Account to see details.
Loyalty, Value
We used the OASIS reviews in MatrixCare Hospice for a while, and then we found that it was just a...
Login or Create an Account to see details.
Culture
MatrixCare sent me an inaccurate invoice. They overcharged me. It is a crazy amount of money that...
Login or Create an Account to see details.
Value
Interfacing is one of the big areas that MatrixCare charges us. We get charged a monthly interface...
Login or Create an Account to see details.
Value
The system has cost us lots of money. In fact, due to lost profit, our organization may have to...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MatrixCare doesn't have a beta for me to look at for their new care system that is coming out. It...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have had issues with the vendor, and they don’t keep all their promises. MatrixCare has to get in...
Login or Create an Account to see details.
Relationship
The vendor is proactive in planning for changing CMS requirements.
Login or Create an Account to see details.
Loyalty, Product
With the charting at the bedside in MatrixCare Hospice, I wish that there were a way to do it with...
Login or Create an Account to see details.
Operations
MatrixCare has increased the trainings available on their website, so there are a lot of newer...
Login or Create an Account to see details.
Loyalty, Product
MatrixCare Hospice works the way I expect it to work. We use MatrixCare Link for documents and forms...
Login or Create an Account to see details.
Relationship
The MatrixCare support team is my favorite thing about the vendor. They are good about answering or...
Login or Create an Account to see details.
Relationship, Product
We have an inpatient unit in addition to our home care team, and they struggle some with the way...
Login or Create an Account to see details.
Relationship, Product
Medicare is revamping what data we have to turn in and what data we have to gather, and it is a huge...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout