MatrixCare Hospice (Brightree)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

The training could be improved if it were easier to get to. I would like more live training so that...

Nov 2021
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Manager

MatrixCare has had some challenges over the last few months that have made training somewhat...

Nov 2021
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Manager

MatrixCare Hospice does not interchange with our hospital software. If we pick up a referral from...

Nov 2021
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Director

The product is good for us. What we like about it most is that the surveys have no problems. The...

Nov 2021
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Director

The scheduling portion of the product is complicated. I would like that to be more user friendly. If...

Nov 2021
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Director

When we report a problem to MatrixCare's support, it can be frustrating to get through the proper...

Nov 2021
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VP/Other Executive

The product performs excellently. It is up to date all the time, so it is not like we have to go...

Nov 2021
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Nurse

The hospice space is its own animal, but MatrixCare has done some really cool things in that area....

Oct 2021
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Nurse

It took the vendor a long time to follow through on our recommendations, but things have finally...

Oct 2021
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Nurse

I am sure that the vendor is busy working on new changes for the system. There have been some...

Oct 2021
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Director

MatrixCare does an excellent job with their training offerings.

Oct 2021
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Director

The system’s cost is reasonable by comparison.

Oct 2021
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Director

I like that MatrixCare is innovative and always trying to improve the product. MatrixCare is working...

Oct 2021
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Director

I like that we can do both hospice and palliative care with the same login information.

Oct 2021
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Director

I love that MatrixCare's system is easy for the end user. We use the system on a tablet, and it is...

Oct 2021
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Director

We use a pharmacy interface through MatrixCare's system, and that has been very successful. That...

Oct 2021
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Director

I would like to see improvements with MatrixCare's communication app. There is no history. We can...

Oct 2021
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Director

Sometimes, some of the revenue reports don't match up. For example, one report will have our number...

Oct 2021
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Director

There is no way for our volunteers to document electronically. Up until recently, our volunteers...

Oct 2021
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Manager

MatrixCare says certain things will be resolved by a certain date, and then they don't get resolved....

Oct 2021
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Manager

MatrixCare Hospice is meeting our needs half of the time. We are as happy with it as we are not...

Oct 2021
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Manager

There are a lot of issues with the interdisciplinary team meetings that MatrixCare does each week....

Oct 2021
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Manager

MatrixCare is missing the mark lately, and I am pretty sure they are very well aware of that. We...

Oct 2021
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CEO/President

The vendor tries hard with their training. Anytime there is a change, they get in front of it early...

Oct 2021
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CEO/President

I would like to get more for my money, but the vendor has given us everything we have asked for.

Oct 2021
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VP/Other Executive

All of the solution's add-ons are a little pricey.

Oct 2021
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VP/Other Executive

MatrixCare's releases are sometimes a bit delayed. That doesn't happen often though.

Oct 2021
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Director

We had to pay a fee for the systems to talk to each other, but we have an interface between...

Sep 2021
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Director

My account representative is the person who is proactive with me. On the announcement page,...

Sep 2021
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Director

I reached out for some help with the hospice product because back when we implemented it, we weren't...

Sep 2021
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Director

MatrixCare will nickel-and-dime. I haven't seen them cut me a break on the charging. The last time I...

Sep 2021
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Director

The vendor's training used to be called Brightree University, but now it is called something else....

Sep 2021
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Analyst/Coordinator

There could be improvement with how the product meets our hospice needs. There are things that we...

Sep 2021
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Analyst/Coordinator

From a business perspective, MatrixCare has really got their act together very well. Their initial...

Sep 2021
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Analyst/Coordinator

MatrixCare offers add-ons, and their add-on pricing is a little too pricey for companies like us. We...

Sep 2021
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Analyst/Coordinator

My account representative keeps everything very personal. I needed a status update on when a fix was...

Sep 2021
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Analyst/Coordinator

The support team told us to reach out to them if we experience any problems. They are very...

Sep 2021
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Analyst/Coordinator

MatrixCare has always bent over backward to help with any struggles we have. Nobody can beat...

Sep 2021
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Analyst/Coordinator

MatrixCare's support is really good about getting back to us. We have had no problems with their support....

Sep 2021
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Analyst/Coordinator

MatrixCare Hospice's reports are very good. They are easy to find, use, and export. It is easy to...

Sep 2021
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Director

If MatrixCare doesn't have a solution for something, nobody else has a solution for it either. When...

Sep 2021
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Director

We are absolutely ecstatic about the way MatrixCare is forward thinking about integration and...

Sep 2021
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Director

The current product functionality is really solid. We are very satisfied with the product. With any...

Sep 2021
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Director

We saw MatrixCare like any company that goes through growing pains. They have had some growing pains...

Sep 2021
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VP/Other Executive

The biggest complaint I get from the staff is typically the length of time it takes to chart versus...

Jul 2021
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VP/Other Executive

MatrixCare’s implementation for one of our sites was subpar, and we consistently have issues for our...

Jul 2021
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VP/Other Executive

We needed an additional piece added to our system, and MatrixCare worked well with us in helping us...

Jul 2021
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VP/Other Executive

There are certain instances where we put information into MatrixCare Hospice, and once it is...

Jul 2021
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Director

When we purchased the product, it was the only viable hospice solution on the market. It is a good...

Jul 2021
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Director

I hired a team that learned the product and implemented it. I would not have trusted MatrixCare to...

Jul 2021
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Director

We were able to transition off of a legacy product that was cumbersome for the users. The MatrixCare...

Jul 2021
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Director

We are locked into the MatrixCare system version of what they would like us to have for data, and...

Jul 2021
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Director

MatrixCare could possibly meet our evolving needs because they have a home care service line that we...

Jul 2021
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Director

MatrixCare does well from a customer support standpoint. We have options for chatting or calling. We...

Jul 2021
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Director

From a design and technology standpoint, the function between iPad offline users and connected users...

Jul 2021
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The MatrixCare system has an automatic feature for opening new benefit periods, whereas in our...

Jul 2021
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The MatrixCare system is not great for hospice. Tracking which billing and orders that need to be...

Jul 2021
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There is a phone number for the vendors help desk, but I haven’t had to use it. I have been looking...

Jul 2021
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(0)
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The problem with many EMRs is that they try to do homecare and hospice, but those are completely...

Jul 2021
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MatrixCare system is not very user friendly, but the compliance factor helps us meet our...

Jul 2021
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CCO

MatrixCare’s executives are impressive. They call just to ask me how things are going. I am not at a...

Jun 2021
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CCO

The benefits we have achieved with MatrixCare are the incredible efficiencies of our system and the...

Jun 2021
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CCO

Sometimes our IT side of the business has evolved so fast that our IT person has had some...

Jun 2021
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CCO

MatrixCare is very proactive. They get out in front of anything they can. If they test something and...

Jun 2021
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VP/Other Executive

When we request that MatrixCare change something in the product, they simply say they can't. Support...

May 2021
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VP/Other Executive

MatrixCare Hospice is a significant cost to our organization each month, and it just doesn't meet...

May 2021
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VP/Other Executive

The big problem with MatrixCare is that they don't actually offer a separate module for MatrixCare...

May 2021
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VP/Other Executive

MatrixCare Hospice is really easy for end users to use. It is able to work on multiple devices, and...

Apr 2021
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Analyst/Coordinator

MatrixCare improved the solution's efficiency and ease of use for our field staff members. We now...

Apr 2021
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Director

Even though the workflow of the system is very good, there are things to be improved. The vendor has...

Apr 2021
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Director

We would buy MatrixCare Hospice again because of all the improvements that MatrixCare has made over...

Apr 2021
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Director

The vendor does a great job of having a road map for upcoming releases. There are some things on the...

Apr 2021
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Director

There are basic requirements to the system that are included in the price, but there are other...

Apr 2021
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Director

The vendor is helping in supporting our integration and interoperability goals. The vendor works...

Apr 2021
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Director

Overall, the vendor's support is slow but very good. When we have an issue, we call the vendor's...

Apr 2021
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Nurse

MatrixCare’s training and implementation went well. We implemented their system differently than...

Apr 2021
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Nurse

Support was our biggest problem with the person we had before. Now, MatrixCare reaches out and talks...

Apr 2021
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Manager

One of the product's strengths is the physician portal. We use it on the hospice side in particular....

Mar 2021
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Manager

MatrixCare could use better outcome reporting. We don't really have any on the hospice side....

Mar 2021
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Manager

One of MatrixCare's challenges is getting their software to communicate with all of the entities...

Mar 2021
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Analyst/Coordinator

We are doing our due diligence and looking at the marketplace. We haven't really looked at the...

Mar 2021
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Analyst/Coordinator

I would buy the system again because of the support. MatrixCare doesn't keep all their promises, but...

Mar 2021
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Analyst/Coordinator

One thing that MatrixCare is working on is streamlining their contracts and their billing....

Mar 2021
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Manager

Within reason, MatrixCare keeps all of their promises. The vendor recently redid their packages. The...

Mar 2021
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Manager

We are having challenges with some of the extra features in the product. The main product works...

Mar 2021
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Manager

When we first started with MatrixCare, they were very careful to not overpromise things. We really...

Feb 2021
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Manager

In our day-to-day work, there are some integration difficulties that we have been having with...

Feb 2021
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Manager

MatrixCare recently reorganized the structure of their billing, so now we buy a certain package that...

Feb 2021
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Manager

We had excellent initial training from MatrixCare. The ongoing training has some issues though. The...

Feb 2021
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Manager

I have heard good feedback about MatrixCare Hospice from nurses that have used other products....

Feb 2021
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Manager

MatrixCare is working on the messaging module, which would give us the ability to message in a...

Feb 2021
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Manager

I have a lot of frustration with MatrixCare's support. MatrixCare has three tiers of support. When...

Feb 2021
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Manager

In the past, I have been able to talk with or email the people who make decisions within MatrixCare,...

Feb 2021
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Manager

When we had different initiatives as a whole to be more integrated with our systems, working with...

Feb 2021
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Manager

I really enjoy the vendor's communication and how well they give us updates on what is going to be...

Feb 2021
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VP/Other Executive

There are benefits to having a cloud-based solution like MatrixCare Hospice, but service is a...

Feb 2021
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CEO/President

The implementation of this product was above average, but it was not flawless. Most of our...

Feb 2021
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CEO/President

The vendor struggles with interoperability, and that is where they are nickel-and-diming us. There...

Feb 2021
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CEO/President

We have seen consistent delivery of new technology from MatrixCare. Even in the short time we have...

Feb 2021
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Director

I have a reasonable expectation that some things will improve in the future with MatrixCare.

Jan 2021
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Director

MatrixCare support is generally pretty good, and we can usually get a response from them or at least...

Jan 2021
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Director

Because the program is online, MatrixCare does updates for us on the web page side, and then we just...

Jan 2021
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Director

MatrixCare has other products we would like to purchase, but they don’t necessarily have...

Jan 2021
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