MatrixCare Hospice (Brightree) Comments

 

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Current Time Inside Cache Tag Helper: 12/5/2020 5:50:11 PM and Model.EvProductId = 220005

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User Commentary

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VP/Other Executive

Functionality and Upgrades

I have found the system to be pretty easy to navigate. The application is simple.

Dec 2020
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VP/Other Executive

Implementation and Training

The vendor's training could be a little better, but they do have a university on their website. We...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The product has been a seamless change for us. I don't know what we did without it.

Dec 2020
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Director

Service and Support

I don't think we are using the functionality on the hospice side in the way we should. We rely too...

Oct 2020
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Director

Functionality and Upgrades

There are some glitches going on. When we call MatrixCare's service people about an upgrade, they...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

MatrixCare Hospice is easy to train on. We have high staff satisfaction, and the system meets our...

Oct 2020
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Director

Future Outlook

There are times when the product isn't as user friendly as it could be. That is mainly because it is...

Oct 2020
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Director

Functionality and Upgrades

The upgrades are okay. They aren't always free of glitches. A lot of times when there is an upgrade...

Oct 2020
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Director

Functionality and Upgrades

The product isn't easy to use, and the assessments are extremely redundant. The HIS questions aren't...

Oct 2020
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Director

Technology

There is only one executive from MatrixCare that I have dealt with. I am not even sure the person is...

Oct 2020
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Director

Functionality and Upgrades

The product does what is needed and keeps our business legal. It is not a horrible program.

Oct 2020
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Director

Functionality and Upgrades

The biggest problem I have with the product is the care plan functionality. It kills me. For...

Oct 2020
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Director

Functionality and Upgrades

MatrixCare came out with a form for COVID-19, but we didn't end up using the form because it didn't...

Sep 2020
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Director

Implementation and Training

There are great job aids and tutorials in MatrixCare Hospice. The content is always good, but we...

Sep 2020
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Director

Interfacing and Integration

We tried integrating MatrixCare Hospice with another system, and that didn't go well. Both vendors...

Sep 2020
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Director

Functionality and Upgrades

The nurses in the field run into issues sometimes with dropdowns not working and things duplicating.

Sep 2020
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Director

Relationship

We have good customer care people, and I have good contacts. When we renewed with MatrixCare, we had...

Sep 2020
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Director

Functionality and Upgrades

I would recommend MatrixCare Hospice to others. MatrixCare Hospice does a great job of helping us...

Sep 2020
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Director

Service and Support

The current product functionalities are meeting our needs, and the vendor is anticipating our future...

Sep 2020
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Director

Service and Support

We have been spoiled with Brightree for many years, but with a smaller help desk, we have seen a...

Sep 2020
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Director

Relationship

We hear from the vendor's leadership in different areas of expertise, and I love the addition of...

Sep 2020
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Director

Service and Support

Tangible outcomes are really a core focus of the vendor. They make sure that their products deliver...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have definitely received our money’s worth on the product. We have done our due diligence and...

Sep 2020
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Director

Relationship

I would recommend the vendor to other organizations. I toot the vendor's horn quite a bit. I promote...

Sep 2020
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VP/Other Executive

Relationship

With the plan of care, we asked for some steps to be added to the hospice side. MatrixCare sent that...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The hospice product is good. I don’t have any complaints about the hospice side. MatrixCare Hospice...

Sep 2020
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Manager

Functionality and Upgrades

We are not using the system as well as we should, but that is really on us. The system offers more...

Jun 2020
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Manager

Implementation and Training

Regarding the things that we aren’t doing well with, it is not necessarily that MatrixCare Hospice...

Jun 2020
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Manager

Service and Support

The vendor put in different forms that we could use for COVID-19, but we haven't needed to use the...

Jun 2020
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Manager

Functionality and Upgrades

I may knock down my score for the ease of use a notch or two because there are random glitches that...

Jun 2020
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Manager

Functionality and Upgrades

I am very likely to recommend the product. The vendor makes forecasts for the upcoming year. They...

Jun 2020
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Director

Service and Support

The product has been working as promoted. The vendor's phone and web support people have been great,...

Jun 2020
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Director

Functionality and Upgrades

We have seen a lot of changes to the product over the last year, and that has been challenging. The...

Jun 2020
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Director

Implementation and Training

The vendor has Brightree University. I would like to see more one-on-one training. The vendor's...

Jun 2020
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Director

Implementation and Training

We had some trouble with tracking mileage. We could have used a little more specific direction...

Jun 2020
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Director

Other Observations & Comments

The vendor came out with a COVID-19 questionnaire that the CDC recommended. That would have been...

Jun 2020
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VP/Other Executive

Service and Support

We actually don’t call in for support. We log cases. MatrixCare has something like a portal. We get...

Jun 2020
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Manager

Functionality and Upgrades

MatrixCare has a regulatory team for homecare and hospice. Homecare and hospice are beasts when it...

Jun 2020
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Manager

Interfacing and Integration

All of MatrixCare's systems are intertwined. They are all the same, and I don't have issues with any...

Jun 2020
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Manager

Relationship

MatrixCare does what they call copy talk, where the CEO and other leaders talk about upcoming...

Jun 2020
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Manager

Technology

There has been a discussion about switching to a different product. The biggest and most difficult...

May 2020
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Director

Functionality and Upgrades

The vendor has made many good improvements with the product recently, including the new scheduling...

Jan 2020
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Director

Functionality and Upgrades

One thing that the vendor could change is the lengthiness of the documentation for getting through...

Jan 2020
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CFO

Implementation and Training

The initial training for when we implemented the system was not up to par at all.

Jan 2020
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