MatrixCare Hospice Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
When we ask questions, request things, or need assistance from MatrixCare, they forget about our...
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Loyalty, Product, Value
We pretty much have to have MatrixCare Hospice long term. I would love it if I could find an EMR...
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Operations
Usually, the MatrixCare upgrades happen, and we wind up receiving a notification from MatrixCare...
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Relationship, Product
With MatrixCare, we want to make sure that we are able to provide our patient care reports...
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Product
With MatrixCare, most of the product is a little more complicated for our nursing staff in terms of...
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Product
MatrixCare had a lot of integration from their old communication system, which was called MatrixCare...
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Relationship
The product is good, but the customer service is not. We have regular meetings with the vendor, and...
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Operations
The product implementation was rough. Different people were telling us different things. There...
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Relationship
We haven't had any issues with MatrixCare's system. If we do have issues, their support team is very...
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Product
I would like to see MatrixCare’s job aids be more easily available.
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Operations
Even in the beginning, we didn't really receive training from MatrixCare. We had a few trainers quit...
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Operations
MatrixCare Hospice isn't solely hospice generated. It is a home health solution too. That means that...
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Relationship
We don't get a lot of responses from MatrixCare. Sometimes, we don't get responses from them at all....
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Loyalty, Product
The MatrixCare system is functional, and it works as most systems do, but there is a lot of...
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Relationship
I don't feel like MatrixCare really reaches out to us. We are supposed to read updates on our own....
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Relationship
Things started out well with MatrixCare, but after we bought their extra Training Assurance Plus...
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Relationship
MatrixCare works with our billing company really well, and that has been beneficial. But we had a...
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Operations, Product
When we have a person get discharged out of nowhere, there is no option for that in the MatrixCare...
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Operations
The training for MatrixCare Hospice needs to be geared toward the users and not advanced individuals...
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Product
Our providers love the ease of use and speed of MatrixCare Hospice, but the accuracy of the...
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Relationship
We have no problems getting any issues resolved, but sometimes things take an additional reach out...
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Relationship, Value
In the market, people will find more expensive and cheaper products. If people are looking for a...
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Loyalty
Based on the size of our agency, I'm fully convinced that MatrixCare Hospice will do way more than...
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Loyalty
For those that specialize in the product that are in it on a regular basis, the product is extremely...
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Relationship
When there are day-to-day functionality problems or issues, MatrixCare is responsive to our tech...
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Operations
With regard to training, for months, we were scheduled for a variety of weekly and biweekly...
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Value
I'm really pleased with MatrixCare, but given that I could have gone for a cheaper product, I...
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Relationship
We were initially assigned a coordinator, and we have had both a clinical and an operational mentor....
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Product
On the back-office side in the MatrixCare system, we can change assignments of clinicians and CNAs;...
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Operations, Product
From my training and from what I can tell about everybody else's experience, the training was very...
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Operations
MatrixCare is, of course, very good about having training guides. But like anything else, using...
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Product, Value
The functionality of the MatrixCare system in terms of how we can handle actual clinical documents...
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Culture, Value
It felt like MatrixCare started out charging for every little thing, but I wouldn't say they charge...
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Product
The reports from MatrixCare Hospice are pretty good. There is also an analytics dashboard that is...
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Operations, Product
What I like about MatrixCare Hospice is that everyone can go into the system, look for job aids, and...
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Relationship
I love the live chat feature in MatrixCare Hospice. We can always get someone on live chat, and they...
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Product
MatrixCare Hospice is a good product. It is sufficient. It works, does good billing, and is great...
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Operations
MatrixCare was good at the initial implementation. They did a lot of hands-on work and gave us a...
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Product
MatrixCare Hospice does most things pretty well. There are just a few things that it lacks. We do a...
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Operations
It would be nice to assign people to modules for training during the implementation so that we don't...
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Value
MatrixCare does a good deal of things for us, but the price keeps going up each year, and they...
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Loyalty, Relationship, Product
MatrixCare Hospice does a pretty good job of meeting our needs, and MatrixCare keeps their promises....
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Loyalty
I don't know of anything out there that is better than MatrixCare Hospice, but I probably wouldn't...
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Operations
MatrixCare's training doesn't seem like it is done. MatrixCare will train us on things, and we won't...
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Relationship
A lot of the time, we will report something to MatrixCare's support, and they will take a while to...
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Product
I think MatrixCare delivers new technology, but they secure things with duct tape and chicken wire....
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Loyalty, Value
I hope that MatrixCare focuses on making the system more user friendly. Instead of buying new...
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Product
Generally speaking, MatrixCare Hospice is great, but we are hindered by the inability to automate...
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Product
MatrixCare Hospice is known for being very difficult to integrate with. We tried to integrate...
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Operations
The training was really bad. We were on calls for hours every day. When I asked for a bit more...
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Relationship
MatrixCare Hospice is fairly intuitive when used by a CNA or nurse. And MatrixCare has improved...
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Product
The quality assessments from the reports available in the MatrixCare solution are all good, and I...
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Loyalty, Value
When we moved from our old system to MatrixCare Hospice, the difference was night and day....
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Loyalty, Product
There are a lot of glitches in the MatrixCare hospice solution. Some days, the product does not work...
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Relationship
We have had issues with communication with MatrixCare. I have very little contact with the vendor's...
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Loyalty, Operations, Value
MatrixCare Hospice was very easy to use once we figured out what we were doing. We now have a lot...
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Operations
The only issue we had with MatrixCare during our implementation was with our point person from...
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Product
The MatrixCare solution is a very easy EMR to use. The documentation process in the solution is easy...
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Operations
Our experience training new users on the MatrixCare solution has not been good. There used to be...
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Product
We have been through a lot of systems, and I would say MatrixCare Hospice is the best system that we...
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Operations, Product
Ease of use is a bit different for everybody. I don't know that a lot of the navigation in the...
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Culture, Operations
Early on, there were a few things that MatrixCare told us would be ready to go by the time we went...
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Relationship
We may talk to some of the higher-ups, and then three weeks later, we might get an email. It takes a...
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Product
The system is functional but maybe not as functional for hospice. We had a problem with the...
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Product
The system has everything I need for my hospice services. The reports and documentation are good.
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Loyalty, Value
Considering affordability and what we need, we would go with MatrixCare's product again. I have...
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Operations, Product
The system is super easy for me, but not everybody is quite as tech savvy with going back and forth...
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Product
There are things that would make the system a lot better, but it could be a lot worse too. It does...
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Relationship
The support team will answer me right away. I may not like the answer, but they tell me. They are...
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Relationship, Product
In terms of our ability to send and receive information from referral sources and things like that,...
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Relationship
MatrixCare hits their ongoing support out of the park, and their service has been proactive. When...
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Product
MatrixCare Hospice meets our full needs in the hospice care space. It is an advantage over what we...
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Loyalty, Product
The functionalities are very similar between MatrixCare Hospice and MatrixCare Home Health. When we...
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Culture
As far as I know, we have an annual subscription fee, but that is about it. There are some...
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Loyalty, Operations
MatrixCare's implementation services have been outstanding. Even though our old product was quite...
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Product
The issue I have with the MatrixCare solution is the care plan. If I have a long-term hospice...
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Operations
When I reached out to MatrixCare for training, they tried to tell me that I could buy a program for...
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Operations
The trainer that we initially had from MatrixCare was really not very good because they really...
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Relationship, Operations
Once we learned how to use MatrixCare Hospice, the ease of use was pretty decent. There are a few...
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Operations, Product, Value
We used a different software before, and the field staff's documentation process on tablets when...
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Product
The integration with the EMR went well. The product has been integrated for a while. There still are...
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Loyalty, Relationship
We are currently looking at other vendors. We are on frequent phone calls with MatrixCare to try to...
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Relationship
MatrixCare tells us to go to their community tab and put in a recommendation. Other companies have...
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Value
MatrixCare charges for all training. If we can't get what we need from MatrixCare’s job aid, the...
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Relationship, Operations
None of MatrixCare’s upgrades have been in support of anything we need. To meet our needs with their...
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Product
MatrixCare Hospice is very simple. If we put in patient information for going to see a patient,...
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Loyalty, Product
MatrixCare’s wheelhouse is home health and not hospice. There are a lot of missing solutions in...
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Relationship, Value
We ask for certain things, and MatrixCare tells us we have tools we are not using and shows us how...
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Product
We have many concerns over MatrixCare’s permissions or privileges and how those are set up. We have...
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Culture, Relationship
We have had a lot of support issues with MatrixCare, and I guess those are probably common...
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Loyalty, Product
MatrixCare’s integrations are like the cursed gift, the monkey’s paw. MatrixCare always promises the...
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Relationship
We enjoy MatrixCare’s customer service. They have a chat option, an email option, and a phone...
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Relationship
When we have issues, the staff at MatrixCare hasn’t always been knowledgeable about what is...
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Relationship, Operations
I really like the system; we have had a really positive experience. MatrixCare was very helpful with...
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Product, Value
It has been a while since I have used anything else, but MatrixCare Hospice is 200% better than the...
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Product, Value
When I discharge a patient, I can't fully discharge them from my system. I can no longer do the...
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Relationship
When we started, the vendor wanted us to take our concerns and problems through Cerner first....
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Relationship, Product
There are a couple of things I would like the vendor to do. I want them to import my labs...
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Product
MatrixCare has easy software, the format of it flows well, and it is intuitive. We can't send a note...
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Operations
The product implementation was great. The vendor did a lot of the back-end setup, and when they...
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Product
We use the product for CCD creation, and then we manually upload visit notes and medicine lists to...
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Relationship
MatrixCare Hospice is not perfect, but it is very good. And the vendor is responsive to the things...
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Product
We would like MatrixCare Hospice to integrate with our EMR or at least have some interoperability so...
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Product
The billing piece in MatrixCare Hospice is very complicated to use, train on, and figure out. It is...
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Relationship
We would like to see MatrixCare resolve our support issues more quickly. When we have issues, such...
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Product
A couple of things in MatrixCare Hospice need to be tweaked or changed because they are causing...
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Relationship
The HIS questions are not alerted well enough to the person filling out notes in MatrixCare Hospice....
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Relationship
The vendor’s support is usually very good, but every once in a while, we get somebody who spins us...
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Relationship
I get into the MatrixCare community a lot and look at the ideas that have been put in by other...
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Product
My staff is asking for a recall button in MatrixCare Hospice. So if we see a patient daily for wound...
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Product
I like the ease of the notes in MatrixCare Hospice. They are pretty self-explanatory and easy to follow....
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Relationship
When we have an issue that needs to be addressed, it is not a priority in MatrixCare’s development...
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Product
MatrixCare Hospice is reliable and stable. We have done a lot of vetting of other EMRs, and despite...
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Culture, Value
We have a bundled package of services for a price, but it seems like every time we want to add to...
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Product
The process of getting an integration put together can sometimes be slow. If tweaks need to be made...
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Culture, Relationship
When we came on to service with MatrixCare, they were called Brightree, but then they got...
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Relationship
The MatrixCare customer support is a mixed bag. We have had ongoing tickets open for multiple years...
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Relationship
There are a few different ways that we can get support from MatrixCare. We can call, send an email,...
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Relationship, Product
We use iPads in the field, and MatrixCare does not support the use of a keyboard with the iPads....
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Loyalty, Product, Value
MatrixCare Hospice is very easy for users to learn intuitively. Our office staff is saving time with...
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Relationship
There is one person that I have worked with who has been really good and has helped us quite a bit....
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Relationship, Product
We started with MatrixCare Link as an add-on recently, and we are now having issues with the texting...
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Operations
The way the vendor's training modules are listed isn't very organized. There are some training...
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Operations
The vendor doesn't have a lot of depth when it comes to certain things. I think that a lot of users...
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Relationship, Operations
We recently added MatrixCare Link, and that has gone pretty well. The person who has worked with us...
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Value
If an organization is small and hasn't grown, then I think MatrixCare Hospice could be the right...
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Culture, Relationship
MatrixCare Hospice works the way the vendor says it is going to work. MatrixCare is aware of our...
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Relationship, Product
MatrixCare Hospice takes a long time to sync after we have tried to enter new information for end...
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Relationship
When we get a support person from MatrixCare on the phone, we may not get ahold of the right person...
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Relationship
The vendor is very involved when we reach out to them, and they will do follow up once they are...
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Product
MatrixCare's reporting system could be better. The number of reports we can run is limited.
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Value
MatrixCare Hospice comes with a lot of added costs. The vendor will say that they are adding a...
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Loyalty, Relationship
The vendor struggles with keeping promises, but we attribute that to how much they have grown over...
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Loyalty, Product
We are finding out that there are a lot of great things in MatrixCare's hospice solution. For...
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Relationship
There are a lot of things that the MatrixCare solution is missing the mark with. For example, the...
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Loyalty
With our due diligence and everything we have done, I think we still would have continued with...
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Culture, Relationship
I would tell others going with MatrixCare to ask more questions than they think they should and...
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Loyalty
We decided to go with the MatrixCare hospice solution because we could be more confident in the data...
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Operations
When we implemented the product, the training was multiple hours a day for what seemed like forever....
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Loyalty, Product
One of the things about the product that our clinicians have really enjoyed is how it interoperates...
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Operations
In terms of timelines and functionality, MatrixCare keeps their promises. However, there are some...
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Product
Overall, MatrixCare makes a very good product, but there are some little things that seem simple to...
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Operations
The vendor’s support following the training was pretty good. We called just to ask how to do certain...
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Product
The product doesn't have a lot of screens to navigate around. There are only three different places...
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Relationship
The vendor’s support people are responsive. I don't have to wait very long before they call me back...
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Relationship
MatrixCare is always working with beta and focus groups to improve the product. The vendor always...
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Relationship, Product
MatrixCare sometimes releases more than one edition of notes for a release, and sometimes the second...
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Relationship
MatrixCare’s support team is responsive. I can put tickets in, and I don't have to worry; I know...
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Product
Sometimes I don't understand why certain fields get excluded from the product’s reports. I have to...
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Culture
MatrixCare does contracts with whatever our core product is, so our rates depend on what the core...
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Relationship, Value
MatrixCare keeps their product up to regulatory standards. For our type of organization, we always...
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Product
I wouldn't say MatrixCare Hospice meets unique needs because I am sure other products can do the...
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Operations
MatrixCare’s training quality is pretty good. However, lately when we call, if we are stuck on...
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Value
MatrixCare has other things that we can get, but we have to pay for signatures and other things....
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Product
The program itself is wonderful for the field staff, and they love it. It is a very easy program....
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Operations
When we first started with the implementation, MatrixCare did really well, but there was a lot. It...
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Culture, Loyalty
When HEALTHCAREfirst was bought out, we were not forced to switch to MatrixCare's solution, but we...
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Product
The vendor is constantly doing upgrades. We have to be on the current version of the product, or it...
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Loyalty
We looked at multiple different vendors in our selection, and we would probably end up going with...
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Relationship
MatrixCare has so many issues now. They grew too fast. Previously, I had a problem with a patient...
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Relationship
MatrixCare is willing to partner with us to create solutions and different integration...
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Product
Something we like about MatrixCare is that they have enabled us to use device management controls,...
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Relationship
MatrixCare keeps on top of compliance and regulatory requirements, and they have frequent...
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Operations, Product
MatrixCare is efficient with their upgrades. They have minimal downtime, and upgrades are pushed...
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Culture, Value
Something MatrixCare can do to improve is offer a more comprehensive solution for all customers or a...
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Product
For a standalone location, the system is great. However, when it comes to interoperability, the...
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Product
I have to do workarounds to run reports telling me how I am doing with certain payers that have...
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Relationship
The support that we receive for MatrixCare Hospice has been a little better than the support we have...
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Product
One of the product's strengths is its ease of use with control, quality, and compliance. Compared to...
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Product
If I were to give MatrixCare feedback, I would probably tell the vendor to change a lot of things...
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Product
MatrixCare Hospice makes it simpler to satisfy the regulations and paperwork that are required from...
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Relationship, Value
MatrixCare is always making changes to improve what they offer to meet more needs, but we may not...
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Operations
The initial training for MatrixCare Hospice was amazing, but it doesn't seem like there is a lot of...
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Relationship
I can communicate with MatrixCare and ask them questions, and they will get back to me quickly. The...
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Relationship
At times, we have needs that aren't quite being met by MatrixCare. We do try to communicate or make...
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Product
Sometimes there are glitches in MatrixCare Hospice where something will work fine all the time and...
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Loyalty
I think my satisfaction with MatrixCare Hospice will improve because there was a learning curve, and...
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Relationship
One thing that MatrixCare could improve is that they have a place we go for help, and we can put in...
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Product
There are a lot of things that I like about the system, such as how it was developed straight to...
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Product
The one thing that I don't like about MatrixCare Hospice is their interdisciplinary group meeting...
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Loyalty
We are selecting MatrixCare's product because it does both things for home health and hospice, and...
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