MatrixCare Hospice (Brightree)
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Paul Hess
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User Commentary

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Nurse

The system requires a lot of add-ons, and those add-ons come with upcharges. If there is something...

Jun 2022
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Nurse

The vendor sends us messages when they are going to do upgrades, and we haven't had too many issues...

Jun 2022
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Nurse

The vendor has job aids and things that we can search up and view at our leisure. However, those job...

Jun 2022
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Nurse

The product is very intuitive. We have had a lot of people come into our organization who have used...

Jun 2022
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Nurse

We have never worked with anyone above our representative from MatrixCare. However, MatrixCare's...

Jun 2022
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Manager

The product meets the needs of hospice care really well. The hospice team enjoys using MatrixCare's...

Jun 2022
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Manager

There are a lot of interoperability issues that prevent ease in patient care. The vendor could...

Jun 2022
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Manager

I know that people do complain about the system, so it is not perfect. There are some gaps because...

Jun 2022
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Manager

We are replacing MatrixCare's system because our health system is moving to a new EMR vendor.

Jun 2022
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Manager

If I ever request a change in the MatrixCare product, the vendor is willing and able to accommodate...

Jun 2022
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Manager

MartrixCare doesn’t really offer training. The training they do have is very expensive. It was not...

Jun 2022
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Manager

The thing I like the most about the MatrixCare product is that I am able to use the system...

Jun 2022
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Manager

Support from MatrixCare is their weakness. When I contact the support team, I am communicating with...

Jun 2022
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VP/Other Executive

If we wait long enough, MatrixCare keeps all of their promises. Getting some things changed or built...

Jun 2022
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Director

The training center hasn't been updated since we onboarded, even with the change from Brightree to...

Jun 2022
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Director

Onboarding was challenging because it was during the pandemic, but the optimization of the product,...

Jun 2022
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Director

In hospice, we are seeing how MatrixCare is going to develop the reporting and queues on the iPad...

Jun 2022
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VP/Other Executive

Given all the details of the foibles that I see in the system, probably one of the biggest...

May 2022
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Manager

The solution has job aids that we can use, but the vendor also keeps outdated job aids on the...

May 2022
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VP/Other Executive

If the vendor is introducing new features, there is good communication about those. I have also...

May 2022
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VP/Other Executive

It is tough to say whether the vendor is proactive. They want to come out with new technology, and...

May 2022
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VP/Other Executive

If a peer is nearby and I am working with them, I am more likely to recommend this product. If they...

May 2022
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VP/Other Executive

We are supposed to be able to do all of our Medicare billing directly out of MatrixCare's system....

May 2022
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VP/Other Executive

I wouldn’t buy the solution again. It initially sounded like it had a good pricing point, but I...

May 2022
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VP/Other Executive

MatrixCare doesn’t keep all promises, but that doesn’t mean that they are terrible at keeping...

May 2022
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VP/Other Executive

I have a much deeper understanding of what the limitations are and what we have to do for...

May 2022
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VP/Other Executive

The limitations we have with integration are specifically with the pharmacy; we do not have any...

May 2022
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VP/Other Executive

On the back-office side, once we figure out how to do things, we can do them. But when it comes to...

May 2022
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Manager

The vendor originally set the system up for hospice. So when our homecare team decided to use the...

May 2022
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Manager

MatrixCare has improved their support a lot since we started with them. They used to have...

May 2022
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Manager

I have to run a lot of reports to get the information that I need from the system. Then, I have to...

May 2022
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CEO/President

The clinical side in MatrixCare Hospice is not so bad, but the billing side is awful. The vendor has...

May 2022
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CEO/President

For every three executives that I call at MatrixCare, I get one call back. It wasn't until I sent a...

May 2022
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CEO/President

I am not very impressed with MatrixCare Hospice. The vendor's implementation services are very poor....

May 2022
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CEO/President

We were having problems, so MatrixCare offered us more training. I paid an extraordinary amount for...

May 2022
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CEO/President

MatrixCare should have someone that actually knows the full program from start to finish and can...

May 2022
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Director

I have been thinking about reaching out to some other companies. MatrixCare’s price seems pretty...

May 2022
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Director

The problem with MatrixCare is that once they got too big, they lost touch with their customers....

May 2022
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Director

MatrixCare Hospice is pretty user friendly and easy to use. We haven’t had any issues with upgrades.

May 2022
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VP/Other Executive

There are easier systems out there. We spend more time learning and understanding the system than we...

May 2022
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Analyst/Coordinator

The trainer that was assigned to us from MatrixCare was not the best. Their ability to organize and...

May 2022
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Director

MatrixCare Hospice’s functionality is poor. The nurses can’t simply edit the care plans on their...

May 2022
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Director

MatrixCare’s customer support is terrible. It is going downhill quite a bit. MatrixCare takes a long...

May 2022
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Director

I don’t know whether we have ever had any new technology from MatrixCare. We are pretty much using...

May 2022
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Director

In healthcare, there are different generations of individuals using a system, so the MatrixCare...

Apr 2022
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Director

If I could rate MatrixCare’s support even higher than perfect, I would. Their support system is the...

Apr 2022
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Director

MatrixCare’s charges are based on our contract, which is reviewed on an annual basis. If our...

Apr 2022
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Director

The MatrixCare system does help based on our charting to determine the outcome of the patient. But...

Apr 2022
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Director

MatrixCare keeps their promises and keeps us informed. If we have requested something that needs to...

Apr 2022
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Director

Before we even know we need something, MatrixCare is on top of it and telling us we need it. For...

Apr 2022
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Director

The vendor is getting better with integration, but there is still further room for improvement.

Mar 2022
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Director

The vendor's customer service is very timely, and we get resolutions. I would definitely recommend...

Mar 2022
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Director

I don’t know that the vendor is actually working with their customers to understand what the...

Mar 2022
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Director

There are still things that have to be done on an iPad, computer, or browser, and I don’t understand...

Mar 2022
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Analyst/Coordinator

When we call MatrixCare for assistance, they are very quick to return our calls. We don't need a lot...

Mar 2022
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Analyst/Coordinator

It is easy to navigate the system and compile reports in it. We can also create our own reports for...

Mar 2022
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VP/Other Executive

The vendor has been timelier in their response to issues in the last year, so they have improved...

Mar 2022
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VP/Other Executive

The payroll piece is not fantastic. We import the payroll from MatrixCare Hospice into our HR system...

Mar 2022
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Director

Our experience with MatrixCare Hospice has been very smooth. The only thing we needed assistance...

Mar 2022
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Director

The upgrades are all done online, which is nice. We are given a heads-up, and then I go to my iPads...

Mar 2022
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Director

Once the end users get trained and become familiar with how to get around the system, they are good....

Mar 2022
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Director

Anytime I need our representative, they answer back the same day. They direct me to the information...

Mar 2022
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Director

MatrixCare Hospice is supposed to interact with another product that some hospitals in our area use,...

Mar 2022
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Director

The product is working great with our PBM. The pharmacy integration is working really well.

Mar 2022
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Director

We would like more live training. MatrixCare sends out a lot of job aids, but they only have...

Mar 2022
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Director

We have an account representative that is very helpful and responsive, but sometimes they seem to be...

Mar 2022
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Director

In the past, we changed something with our organization that resulted in the vendor charging us more....

Mar 2022
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Director

MatrixCare's software is user friendly for my clinical staff members that use it out in the field....

Feb 2022
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Director

In MatrixCare's system, doing care plans is time consuming because we have to build each individual...

Feb 2022
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Director

The vendor prefers we use the online support resources, and sometimes it is really hard to get the...

Feb 2022
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Director

MatrixCare proactively built a COVID-19 assessment to screen patients, so the nurses were able to...

Feb 2022
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Director

I would like the ability to limit charting on specific days of the week. For the home health aides,...

Feb 2022
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Director

There are two sides of the MatrixCare system, the iPad side and the Agency Front Office (AFO) side....

Feb 2022
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Director

I wish that when we made requests, the vendor would meet us halfway with a solution that could work....

Feb 2022
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Director

I still get a lot of errors when the refills go through from the pharmacy, and then I have to clean...

Feb 2022
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Analyst/Coordinator

MatrixCare is doing a good job. I know what MatrixCare is working on for the future. They are...

Feb 2022
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Analyst/Coordinator

The billing in MatrixCare's system is complicated.

Feb 2022
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Analyst/Coordinator

During our implementation, MatrixCare did a good job of explaining the different pieces, but we had...

Feb 2022
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Analyst/Coordinator

With our old EMR, it took months to train our end users on how to document, but with the MatrixCare...

Feb 2022
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Analyst/Coordinator

I feel like my complaints are heard. MatrixCare really listens to us, and that has been really...

Feb 2022
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Director

Ultimately, Brightree won out over another vendor we liked, and the reason for that was Brightree’s...

Feb 2022
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Director

There have been a couple of little hiccups along the way where we wished things could have worked...

Feb 2022
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Director

MatrixCare has room for improvement with their ongoing training. The system is very robust, so the...

Feb 2022
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Director

There are some things that could have been clearer when we purchased the MatrixCare solution. The...

Feb 2022
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Director

Something that pulled us toward MatrixCare was a medication import where we are able to import any...

Feb 2022
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Director

Since we have started, there have been a couple of times when the whole MatrixCare system has gone...

Feb 2022
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Director

With our previous vendor, we had a HIPAA-compliance communication app that integrated into the EMR....

Feb 2022
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Director

MatrixCare has a great system of voting for things if we think we want something to be improved....

Feb 2022
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Analyst/Coordinator

The issues that we have had have been with our interpretation of the product, so I feel like the...

Feb 2022
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Director

The training could be improved if it were easier to get to. I would like more live training so that...

Nov 2021
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Manager

MatrixCare has had some challenges over the last few months that have made training somewhat...

Nov 2021
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Manager

MatrixCare Hospice does not interchange with our hospital software. If we pick up a referral from...

Nov 2021
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Director

The product is good for us. What we like about it most is that the surveys have no problems. The...

Nov 2021
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Director

The scheduling portion of the product is complicated. I would like that to be more user friendly. If...

Nov 2021
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Director

When we report a problem to MatrixCare's support, it can be frustrating to get through the proper...

Nov 2021
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VP/Other Executive

The product performs excellently. It is up to date all the time, so it is not like we have to go...

Nov 2021
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Nurse

The hospice space is its own animal, but MatrixCare has done some really cool things in that area....

Oct 2021
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Nurse

It took the vendor a long time to follow through on our recommendations, but things have finally...

Oct 2021
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Nurse

I am sure that the vendor is busy working on new changes for the system. There have been some...

Oct 2021
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Director

MatrixCare does an excellent job with their training offerings.

Oct 2021
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Director

The system’s cost is reasonable by comparison.

Oct 2021
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Director

I like that MatrixCare is innovative and always trying to improve the product. MatrixCare is working...

Oct 2021
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Director

I like that we can do both hospice and palliative care with the same login information.

Oct 2021
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Director

I love that MatrixCare's system is easy for the end user. We use the system on a tablet, and it is...

Oct 2021
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Director

We use a pharmacy interface through MatrixCare's system, and that has been very successful. That...

Oct 2021
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Director

I would like to see improvements with MatrixCare's communication app. There is no history. We can...

Oct 2021
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Director

Sometimes, some of the revenue reports don't match up. For example, one report will have our number...

Oct 2021
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Director

There is no way for our volunteers to document electronically. Up until recently, our volunteers...

Oct 2021
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Manager

MatrixCare says certain things will be resolved by a certain date, and then they don't get resolved....

Oct 2021
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Manager

MatrixCare Hospice is meeting our needs half of the time. We are as happy with it as we are not...

Oct 2021
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Manager

There are a lot of issues with the interdisciplinary team meetings that MatrixCare does each week....

Oct 2021
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Manager

MatrixCare is missing the mark lately, and I am pretty sure they are very well aware of that. We...

Oct 2021
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CEO/President

The vendor tries hard with their training. Anytime there is a change, they get in front of it early...

Oct 2021
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CEO/President

I would like to get more for my money, but the vendor has given us everything we have asked for.

Oct 2021
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VP/Other Executive

All of the solution's add-ons are a little pricey.

Oct 2021
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VP/Other Executive

MatrixCare's releases are sometimes a bit delayed. That doesn't happen often though.

Oct 2021
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Director

We had to pay a fee for the systems to talk to each other, but we have an interface between...

Sep 2021
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Director

My account representative is the person who is proactive with me. On the announcement page,...

Sep 2021
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Director

I reached out for some help with the hospice product because back when we implemented it, we weren't...

Sep 2021
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Director

MatrixCare will nickel-and-dime. I haven't seen them cut me a break on the charging. The last time I...

Sep 2021
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Director

The vendor's training used to be called Brightree University, but now it is called something else....

Sep 2021
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Analyst/Coordinator

There could be improvement with how the product meets our hospice needs. There are things that we...

Sep 2021
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Analyst/Coordinator

From a business perspective, MatrixCare has really got their act together very well. Their initial...

Sep 2021
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Analyst/Coordinator

MatrixCare offers add-ons, and their add-on pricing is a little too pricey for companies like us. We...

Sep 2021
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Analyst/Coordinator

My account representative keeps everything very personal. I needed a status update on when a fix was...

Sep 2021
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Analyst/Coordinator

The support team told us to reach out to them if we experience any problems. They are very...

Sep 2021
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Analyst/Coordinator

MatrixCare has always bent over backward to help with any struggles we have. Nobody can beat...

Sep 2021
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Analyst/Coordinator

MatrixCare's support is really good about getting back to us. We have had no problems with their support....

Sep 2021
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Analyst/Coordinator

MatrixCare Hospice's reports are very good. They are easy to find, use, and export. It is easy to...

Sep 2021
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Director

If MatrixCare doesn't have a solution for something, nobody else has a solution for it either. When...

Sep 2021
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Director

We are absolutely ecstatic about the way MatrixCare is forward thinking about integration and...

Sep 2021
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Director

The current product functionality is really solid. We are very satisfied with the product. With any...

Sep 2021
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Director

We saw MatrixCare like any company that goes through growing pains. They have had some growing pains...

Sep 2021
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VP/Other Executive

The biggest complaint I get from the staff is typically the length of time it takes to chart versus...

Jul 2021
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VP/Other Executive

MatrixCare’s implementation for one of our sites was subpar, and we consistently have issues for our...

Jul 2021
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VP/Other Executive

We needed an additional piece added to our system, and MatrixCare worked well with us in helping us...

Jul 2021
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VP/Other Executive

There are certain instances where we put information into MatrixCare Hospice, and once it is...

Jul 2021
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Director

When we purchased the product, it was the only viable hospice solution on the market. It is a good...

Jul 2021
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Director

I hired a team that learned the product and implemented it. I would not have trusted MatrixCare to...

Jul 2021
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Director

We were able to transition off of a legacy product that was cumbersome for the users. The MatrixCare...

Jul 2021
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Director

We are locked into the MatrixCare system version of what they would like us to have for data, and...

Jul 2021
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Director

MatrixCare could possibly meet our evolving needs because they have a home care service line that we...

Jul 2021
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Director

MatrixCare does well from a customer support standpoint. We have options for chatting or calling. We...

Jul 2021
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Director

From a design and technology standpoint, the function between iPad offline users and connected users...

Jul 2021
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The MatrixCare system has an automatic feature for opening new benefit periods, whereas in our...

Jul 2021
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The MatrixCare system is not great for hospice. Tracking which billing and orders that need to be...

Jul 2021
||
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There is a phone number for the vendors help desk, but I haven’t had to use it. I have been looking...

Jul 2021
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The problem with many EMRs is that they try to do homecare and hospice, but those are completely...

Jul 2021
||
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MatrixCare system is not very user friendly, but the compliance factor helps us meet our...

Jul 2021
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