Scheduling (QGenda) Comments

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

QGenda said that the product can sync with our Outlook calendar, but it can’t. That was probably the...

Jan 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are billed yearly for the product, so we pay once a year, and that is it. But the last billing...

Jan 2021
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Director

Service and Support

What makes QGenda a partner is that they continue to work with us. We have had some hurdles but they...

Jan 2021
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Director

Functionality and Upgrades

Prior to selecting QGenda's product, our schedules were being managed through spreadsheets and...

Jan 2021
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Director

Service and Support

QGenda’s implementation services for integrations have been a little bit of a struggle from a...

Jan 2021
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Director

Service and Support

When it comes to delivering new technology, there are some gaps, and we are kind of testing the...

Jan 2021
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VP/Other Executive

Relationship

If I were to answer from my historical view of the product, I would say we see the vendor as a...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

If we understand how we schedule, the system is pretty good. The problem is that if we don’t...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

As we advance more and more, we need more fine-tuned things. I just find that we need things that...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

The system is modifiable within our practice. Assigning a color bar to a physician's name seems...

Jan 2021
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Physician

Functionality and Upgrades

The system is so complicated that only one person in our department is responsible for it. Whenever...

Jan 2021
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Manager

Functionality and Upgrades

We evaluated a number of vendors who did full presentations and demos, and they were fully vetted....

Dec 2020
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Manager

Functionality and Upgrades

There were a few things that didn't quite work the way they were supposed to when we implemented...

Dec 2020
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Manager

Interfacing and Integration

The product integrates flawlessly with another technology that we use. For those people that want,...

Dec 2020
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Manager

Functionality and Upgrades

The way that QGenda builds rules is very powerful, but those rules are not always easy to...

Dec 2020
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Manager

Service and Support

I think being proactive means the vendor comes and says they see us doing something and can fix it....

Dec 2020
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Manager

Functionality and Upgrades

I have been very pleased with QGenda. I do a fair amount of the scheduling for our group. We went...

Dec 2020
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Manager

Functionality and Upgrades

I am not aware of plans to roll this product out further. Everybody gets to decide what they want to...

Dec 2020
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Manager

ROI / Cost (care and feeding)

Overall, I am very pleased with QGenda's product. It does what we need it to do. I would hope my...

Dec 2020
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Manager

Functionality and Upgrades

I love QGenda Scheduling. It has become our enterprise solution. We are so happy with the product...

Dec 2020
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Manager

Functionality and Upgrades

My only concern is the reporting. I wish that the reporting built into the standard tool was more robust....

Dec 2020
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Manager

Service and Support

I think QGenda wants to be a partner. We are able to meet with them, but sometimes they are a little...

Nov 2020
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Manager

Lessons Learned

I would not buy QGenda's solution again in the way that we did. I think QGenda's software is good...

Nov 2020
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Manager

Functionality and Upgrades

There is not enough customization with the workflows around the shift changes, swaps, cancellations,...

Nov 2020
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Manager

Win/Loss - Why they were selected (by current clients)

The reason we selected QGenda is they have some really powerful logic that can be built in the...

Nov 2020
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Manager

Implementation and Training

Getting QGenda to train us is like pulling teeth. It is like they have never implemented something...

Nov 2020
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Manager

Interfacing and Integration

QGenda has very limited interoperability with feeding into the actual practice management system....

Nov 2020
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Manager

Implementation and Training

QGenda said they were going to provide a much more significant list during the implementation. I...

Nov 2020
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Manager

ROI / Cost (care and feeding)

We see QGenda nickel-and-diming. It is an extra purchase if we want to add more modules; the...

Nov 2020
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Analyst/Coordinator

Service and Support

Our account manager doesn't take the time to slow down and see what we need. That person doesn't...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We used to do things manually, but now everything is visible and self-evident. There is excellent...

Nov 2020
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Analyst/Coordinator

Service and Support

QGenda has grown exponentially, and we are going through growing pains. We are the leftover stretch...

Nov 2020
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Analyst/Coordinator

Relationship

QGenda used to be a partner, but now they are going through growing pains. We haven't fully rolled...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

QGenda's system isn't as flexible as I would like it to be. When I get a report with the schedules,...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Since we moved to QGenda's system, nobody can steal vacation time anymore. The system holds doctors...

Nov 2020
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Director

Lessons Learned

With training, QGenda tends to want to do the work themselves as opposed to letting the hospital do...

Nov 2020
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Director

Functionality and Upgrades

The GUI is a little dated, but it works. There are a lot of abbreviations that we have to put in....

Nov 2020
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Director

Functionality and Upgrades

QGenda's application is cloud based, so there are no upgrades. The advanced scheduling piece does...

Nov 2020
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Director

Service and Support

QGenda is excellent with ongoing support. If I want anything, I can call right away. QGenda is...

Nov 2020
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Director

ROI / Cost (care and feeding)

QGenda nickel-and-dimes the hell out of us. It costs money to set up someone new on the system. The...

Nov 2020
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VP/Other Executive

Service and Support

QGenda is very good at support. Whenever we need them, they are extraordinarily helpful. Whenever we...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The product works as promoted. It does what the vendor says it is going to do. Of all the products...

Nov 2020
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VP/Other Executive

Relationship

QGenda is a very good company and has been a very good partner. They are easy to work with. They...

Nov 2020
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Manager

Functionality and Upgrades

The number-one feature that providers prefer is the swap feature. They also like that they can...

Nov 2020
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Manager

Functionality and Upgrades

I am not a huge fan of the way we generate a schedule in QGenda. We have to do a lot of manual work,...

Nov 2020
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Manager

Service and Support

We typically get pretty good customer service from the vendor. We have a representative that we can...

Nov 2020
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Manager

ROI / Cost (care and feeding)

The satisfaction with the system is probably higher for providers and lower for administrators. As...

Nov 2020
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Manager

Other Observations & Comments

Whether we bought the product again would depend on what our group needs. For a system that is...

Nov 2020
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Manager

ROI / Cost (care and feeding)

The pricing is laid out fairly clearly. We are required to pay a fee every time we add a provider. I...

Nov 2020
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Manager

Functionality and Upgrades

There is a lot of ability to customize in terms of what level of detail we want to be able to see....

Nov 2020
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Manager

Relationship

We have had really positive interactions with QGenda. The product works well. Our departments like...

Nov 2020
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Manager

Win/Loss - Why they were selected (by current clients)

When we decided that we would use QGenda's product, the pricing was slightly better than other...

Nov 2020
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Manager

Relationship

Communication is always really important to improve on. In order to have the solution really working...

Nov 2020
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VP/Other Executive

Implementation and Training

In terms of the implementation services, I don't think QGenda appreciated our complexity at the...

Nov 2020
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VP/Other Executive

Future Outlook

There are certain things that we are working on. There isn't a single software platform out there...

Nov 2020
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VP/Other Executive

Other Observations & Comments

I think QGenda is still trying to navigate through integrated systems right now. They are learning...

Nov 2020
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VP/Other Executive

Interfacing and Integration

We still have issues with the separation between our EMR and the QGenda system that we have to work...

Nov 2020
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Manager

Functionality and Upgrades

I would say the upgrades go well because I don’t even know when they have occurred.

Nov 2020
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Manager

Other Observations & Comments

I would rate the product’s integration as low because of our organization's lack of desire to use it....

Nov 2020
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Manager

Functionality and Upgrades

The manual work that is required causes me to rate the product lower for ease of use. For example,...

Nov 2020
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VP/Other Executive

Service and Support

The vendor has done very well at supporting us during the COVID-19 crisis. They are excellent. I can...

Nov 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I love that I can make the schedule right away. We can take care of the swaps, and our employees can...

Nov 2020
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VP/Other Executive

Interfacing and Integration

The system highly supports our integration goals. We are integrated with another system right now....

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We get upgrades, and all of those upgrades have been successful. All of the upgrades have been...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Our end users find the system very easy to use. Most of my faculty members use the system on the...

Nov 2020
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VP/Other Executive

Relationship

If there is a project I am working on, I can email my account representative and customer service...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The system does a good job of driving tangible outcomes. I am happy. I just ran someone's statistics...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have received our money's worth. The product is really straightforward. Getting someone in the...

Nov 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our journey with QGenda began several years ago. I learned of QGenda, and we looked into their...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

When we were trying to figure out how to be more productive, we started by looking at physicians'...

Nov 2020
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VP/Other Executive

Future Outlook

We continue to invest in the system to make it work better and better and to make things easier for...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Once we got all the hiccups taken care of, the product worked really well. The vendor is still...

Nov 2020
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VP/Other Executive

Implementation and Training

I am very likely to recommend QGenda. The training has been pretty good. We are getting more and...

Nov 2020
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VP/Other Executive

Interfacing and Integration

Getting interoperability with the system took some effort, but now that we are over the hump, the...

Nov 2020
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Physician

ROI / Cost (care and feeding)

To my knowledge, QGenda has never changed our fee. It is not à la carte. It is a subscription....

Nov 2020
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Physician

Functionality and Upgrades

We have a pretty complicated call schedule. I have been using QGenda's system for quite some time,...

Nov 2020
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Physician

Service and Support

QGenda blows everyone out of the water. QGenda responds instantly and usually with a phone call. If...

Nov 2020
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Physician

Functionality and Upgrades

I don't have anything that I want the vendor to do differently right now. The system is doing...

Nov 2020
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Analyst/Coordinator

Implementation and Training

QGenda has always done really well for us around implementations and upgrades. They are always happy...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. We can do everything we need to do on one screen. Even to make...

Nov 2020
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Director

Other Observations & Comments

QGenda's implementation time frames were fairly long, but that was always due to the vendor's...

Nov 2020
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Director

ROI / Cost (care and feeding)

At the base level, I wouldn't rate the product functionality very high. There are other options that...

Nov 2020
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Director

Implementation and Training

We have dedicated an extensive number of resources to ensure that we have a really good...

Nov 2020
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Analyst/Coordinator

Service and Support

QGenda has been making some really big upgrades to the system lately that we didn’t even know we...

Nov 2020
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Analyst/Coordinator

Relationship

When we were looking at other vendors, the QGenda executives hopped in and worked things out with...

Nov 2020
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Physician

Functionality and Upgrades

We have a complex schedule with 20 physicians. QGenda tailors the product to meet our needs. Our...

Nov 2020
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Analyst/Coordinator

Implementation and Training

We do some of the training for the system ourselves, but the vendor is always willing to do it, and...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor’s executives are more involved than I would like them to be. Their involvement has caused...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor has been promising a lot of things, and they haven’t delivered those things. Our...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The price tag on the system makes me want to say that I wouldn’t buy it again.

Nov 2020
 Helpful

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Director

Relationship

The vendor tries to be a partner, but they don't deliver the best that they can. I often feel like...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The product is very good. We use it as our standard tool across our system to understand where our...

Nov 2020
 Helpful

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Director

Interfacing and Integration

QGenda has room for improvement in their data integration and in their system integration. One of...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

We have been live on QGenda's system for a while, and we are still struggling to get access to our...

Nov 2020
 Helpful

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Director

Other Observations & Comments

We recently learned from QGenda that they developed their own analytics reporting product. That left...

Nov 2020
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Director

Interfacing and Integration

The data integration piece has been a pretty significant challenge along with the integration with...

Nov 2020
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Director

Functionality and Upgrades

We were running a lot of different things previously; that was the key driver for us to move to...

Nov 2020
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Analyst/Coordinator

Interfacing and Integration

The most powerful thing about this product is the fact that it allows us to view schedules across...

Nov 2020
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Analyst/Coordinator

Relationship

I would give the vendor a very high rating for being proactive. That has recently gotten a lot...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The exciting thing about the product is that the product allows for flexibility and autonomy in each...

Nov 2020
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Analyst/Coordinator

Service and Support

In the areas where we do have really good relationships, I have noticed that the vendor is...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have not had an issue with the vendor charging us for every little thing. Our billing is pretty...

Nov 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I would give the vendor a very high rating for their implementation services, including recent...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

We recently discovered an issue where the vendor had excluded all of our users from emails, so those...

Nov 2020
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Analyst/Coordinator

Future Outlook

I predict that we will be very satisfied 12 months from now. We will hopefully have added hundreds...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

During COVID-19, QGenda was very proactive in reaching out and asking us what they could do to help....

Nov 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

There is a level of sophistication that the system is never going to really be at. I would give the...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

Each of our departments have their own individual account managers. Some of those people are good...

Nov 2020
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Director

Service and Support

QGenda did a great job supporting us through the COVID-19 crisis, and they are still helping us out...

Nov 2020
 Helpful

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Director

Relationship

QGenda truly tries to develop a relationship and partnership. In my mind, they are truly like a...

Nov 2020
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Physician

Other Observations & Comments

We rely on the system to perform, so we had to reprogram different tasks and come up with stats and...

Oct 2020
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Physician

Other Observations & Comments

I don’t think that QGenda is proactive about bringing us solutions. They wait until they identify a...

Oct 2020
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Physician

Functionality and Upgrades

The tech support is reasonable. It certainly could be timelier on occasion. The system has a fair...

Oct 2020
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Physician

Functionality and Upgrades

Overall, the system gets the job done, and there are some nice reporting features. There have been...

Oct 2020
 Helpful

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VP/Other Executive

Sales and Contracting

QGenda acquired Tangier, and now the vendor is pushing us to move from Tangier to QGenda. I don't...

Oct 2020
 Helpful

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VP/Other Executive

Future Outlook

QGenda has had a hunger and an appetite from what I can tell. From the research I have done, QGenda...

Oct 2020
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Director

Sales and Contracting

QGenda keeps all of their promises, but that is such a black and white question. I have been in...

Aug 2020
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Director

Relationship

I have talked to QGenda's executives on many occasions and have even had dinner with some. I don’t...

Aug 2020
 Helpful

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Director

Service and Support

QGenda has supported us during the COVID-19 crisis. They reached out, and when invoices came out,...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I love QGenda's willingness to continue evolving the database and the rules as we need them to.

Jul 2020
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Analyst/Coordinator

Relationship

We have been working with the same representative since we started with the company. That has been...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The resident physicians have been very happy. They can check their schedules wherever they have...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

QGenda has been working on giving more control to the end users. I appreciate that I don't...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have had to use workarounds because our system is sort of different and has some difficulties...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I would like QGenda to improve the online help features. There is always room for improvement with...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

There has been some difficulty with integrating the QGenda system with our other system. We aren't...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The only problem behind getting our money’s worth with is that QGenda licenses per provider. We...

Jul 2020
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Manager

Functionality and Upgrades

The high point of QGenda Scheduling is that it is easy to use. QGenda has great customer service and...

Jul 2020
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Manager

Functionality and Upgrades

QGenda is fine with upgrades. We just did an upgrade, and it was a great and very user-friendly...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

During the pandemic, there hasn't been any difference in service from QGenda. Whether they are part...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We are still new to QGenda’s tool, and there have been some disappointments. The tool hasn't met our...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

QGenda’s training and implementation take almost six months. The quality of the program is quite...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

QGenda helps us get our scheduling for our faculty and our residents. I just love the fact that I am...

Jul 2020
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Physician

Functionality and Upgrades

The vendor’s mission is to do scheduling, and they accomplish that mission. Their system has the...

Jun 2020
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Physician

Other Observations & Comments

Some really big organizations use QGenda’s product. Its capacity is really good, and that is kind of...

Jun 2020
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Physician

Functionality and Upgrades

I know of a big hospital system that schedules about 100 doctors in one of their departments, and...

Jun 2020
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Physician

ROI / Cost (care and feeding)

I don’t now how QGenda’s product would compare to other scheduling software because when we looked...

Jun 2020
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Physician

Functionality and Upgrades

We don’t use the system in the clinical setting. I didn’t realize it had the potential to do that....

Jun 2020
 Helpful

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Physician

Service and Support

The vendor has been fine in terms of supporting us through the COVID-19 crisis. Everything is in...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

With the way QGenda Scheduling works, once users get the algorithms set up, the system runs pretty...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

QGenda is pretty up front from day one about their charges. I don't think that anything has changed...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

There is no training with QGenda, but the system is user friendly to the point that I don't feel...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We were told when we first got QGenda Scheduling that it would sync with our calendars. All of our...

Jun 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

QGenda supports our integration goals. We have grown significantly, so the integration has been helpful....

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

QGenda's support does pretty well. When I call, I can easily get ahold of the support people. We...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

QGenda Scheduling is a pricey program. It isn't cheap compared to some of the other systems we put...

Jun 2020
 Helpful

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Analyst/Coordinator

Future Outlook

QGenda is wonderful. They have done a good job supporting us during the COVID-19 crisis. The system...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

If the decision were up to me, I would purchase the system again. I would pay for it with my own...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

QGenda is so available that online training isn't really necessary. If I have a problem, I call...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

I don't ever talk to the executives. I deal with the peons like me, and they fix our issues.

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

QGenda has been doing a lot of webinar training lately. They have been teaching us how to utilize...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

One of the biggest complaints that I have had with the solution is that I want to be able to tell...

Jun 2020
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Manager

Functionality and Upgrades

I like that QGenda Scheduling is very user friendly. Getting into it is easy when we have new admins...

Jun 2020
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Manager

Service and Support

Our QGenda representatives have been very helpful. When I first came on, several of the...

Jun 2020
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Manager

Interfacing and Integration

Some people use a platform in which our hospital operators have the call schedule so that people can...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The managers really appreciate the fact that the doctors can really own QGenda Scheduling. It has...

Jun 2020
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Manager

Sales and Contracting

There is a functionality within the program that we haven’t turned on. Turning it on would be an...

Jun 2020
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Manager

Functionality and Upgrades

When new providers join us, QGenda doesn’t split up the bill. They can’t give us multiple bills....

Jun 2020
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Manager

Implementation and Training

We have had several webinars with QGenda since the implementation, and anytime the providers have...

Jun 2020
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Manager

Interfacing and Integration

One of the biggest complaints that we have is that QGenda Scheduling doesn’t integrate with our EMR...

Jun 2020
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Manager

Service and Support

With one of our specialties, we have not turned on the functionality that lets us swap and change...

Jun 2020
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Manager

Other Observations & Comments

QGenda Scheduling is a part of our long-term plans because we have come to rely on it very heavily....

Jun 2020
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Manager

Implementation and Training

Anytime there is an upgrade, QGenda is willing to have a training session with us or sit down with...

Jun 2020
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Manager

Functionality and Upgrades

The system is very consistent. I don’t ever have a problem when logging in where it does not work.

Jun 2020
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Manager

Relationship

I have absolutely no complaints about the technology and the service. I have someone who I can reach...

Jun 2020
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Manager

Functionality and Upgrades

The functionality of the software is very user friendly. I can navigate the system well. Some of the...

Jun 2020
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Manager

Technology

QGenda’s tool basically shows who is going to be where. We do have some rules set up for conflicts....

Jun 2020
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Manager

Functionality and Upgrades

If I don’t check employees’ balances, I could potentially schedule someone for time off when he or...

Jun 2020
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Manager

Interfacing and Integration

I would love for QGenda’s tool to integrate with our EMR, but I don’t know whether that is an...

Jun 2020
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Director

Service and Support

The vendor helped us to escalate the implementation process so that we could be prepared for the...

Jun 2020
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Director

Functionality and Upgrades

There was an evolution that happens when we get a new product, so people were scared at first. The...

Jun 2020
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Director

Relationship

The vendor is very open to feedback, and one of the best things about them is that their sales team...

Jun 2020
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Physician

Functionality and Upgrades

QGenda Scheduling is a very powerful platform. I didn't appreciate it as much the last time I talked...

May 2020
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Physician

Service and Support

QGenda reaches out proactively to ensure that things are still going okay and to see whether we have...

May 2020
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Physician

Functionality and Upgrades

I would love if the solution were less cumbersome in terms of notifying people in administration and...

May 2020
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VP/Other Executive

Service and Support

QGenda Scheduling works well, but we feel like QGenda's response to issues is slow. We are not their...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The ability to improvise the schedule is a strong point of the system.

Apr 2020
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VP/Other Executive

Relationship

When I was dealing with QGenda, they were a partner. I would even go so far as to say that they were...

Apr 2020
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VP/Other Executive

Interfacing and Integration

The product supports our integration goals, but we just want more attention. QGenda gives us...

Apr 2020
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Physician

Implementation and Training

The vendor doesn’t charge for every little thing; they avoid doing that. The training we have...

Apr 2020
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Physician

Functionality and Upgrades

There are a lot of different uses for the product. That is good because the vendor has a mobile app,...

Apr 2020
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Physician

Relationship

The vendor's service people have been proactive. They email me when there are changes, or they ask...

Apr 2020
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Physician

Functionality and Upgrades

I love the product. I put together a schedule for many physicians, and doing that is super...

Apr 2020
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Physician

Service and Support

The vendor's team that we work with is pretty amazing. I call those people, and they actually pick...

Apr 2020
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Physician

Relationship

I am very impressed with the product, and the vendor has really reached out to me to get advice on...

Apr 2020
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Physician

Relationship

I think the vendor is relatively small, even though they have a lot of clients. They are able to...

Apr 2020
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VP/Other Executive

Interfacing and Integration

The vendor works with our IT people on integration, and more of our divisions are on this product...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Before we used the QGenda product, we were using a humongous spreadsheet. That was horrible. Now we...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The product is really easy for end users. The only thing I would want to improve is the...

Apr 2020
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VP/Other Executive

Technology

The vendor has been updating everything. The physicians just love the mobile app. They had the...

Apr 2020
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VP/Other Executive

Service and Support

I get one-on-one help from QGenda. We have an account specialist that is helpful. The person helps...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

My initial thought was that the system was amazing. Our schedule is so complicated. So the QGenda...

Apr 2020
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Analyst/Coordinator

Relationship

Up until a recent change, we had really good customer service. With the transition to a new...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The faculty members can put in certain scheduling requests, such as vacation time, but then a person...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

For the most part, the product works well. There is a lot of rigidity to the rules, if something...

Apr 2020
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Analyst/Coordinator

Relationship

We have been able to have a QGenda representative give us an idea of the future for QGenda. We got a...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

It would be really helpful if QGenda had a clear-cut delineation of what services they provide and...

Apr 2020
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Analyst/Coordinator

Relationship

I don’t know of any interaction with the executives at QGenda. I haven’t seen a newsletter from the...

Apr 2020
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Analyst/Coordinator

Interfacing and Integration

The integration with the app is not great. Faculty end users have a lot of trouble navigating the...

Apr 2020
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Analyst/Coordinator

Service and Support

I hope that QGenda continues to grow and make improvements so that the tool will meet our needs. It...

Apr 2020
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Manager

Service and Support

Whenever I call the help desk, the people who answer are super helpful, and our contact person with...

Apr 2020
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Manager

Other Observations & Comments

I don’t know that I am personally able to use QGenda Scheduling to its potential because of the...

Apr 2020
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Manager

Implementation and Training

We had a call with our vendor contact who walked us through how to do things. Some people struggle...

Apr 2020
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Manager

Other Observations & Comments

Until recently, none of the enhancements have been useful to me. That is because of the way our...

Apr 2020
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Manager

Other Observations & Comments

A lot of things happen behind the scenes, so unless I call and ask someone what is going on, I don’t...

Apr 2020
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Physician

Functionality and Upgrades

The solution leaves a lot to be desired. When it was introduced to us, it sounded like the answer to...

Apr 2020
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Physician

Functionality and Upgrades

The system is not intuitive in the least. When I want to schedule things, I have to check certain...

Apr 2020
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Physician

Functionality and Upgrades

Nothing has changed. The system has had the same exact interface since the beginning. Somebody else...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We utilize quite a lot of the system's features. One of the things it has going for it is that it is...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

QGenda keeps all of their promises to a reasonable degree. Sometimes our representatives make...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges for every little thing. They really do nickel-and-dime us.

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

When it comes to supporting our organization’s integration and interoperability goals, I would rate...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor's service is pretty proactive. The vendor doesn't drive many tangible outcomes, but they...

Mar 2020
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Analyst/Coordinator

Relationship

There has been no executive involvement that I know of, so I would rate the executive involvement at...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

I get asked about the solution a lot. I recommend it if the person on the receiving end thinks the...

Mar 2020
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Analyst/Coordinator

Lessons Learned

I rely so heavily on our account representatives, and it seems like QGenda usually hires people who...

Mar 2020
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Analyst/Coordinator

Relationship

I understand that no one is going to stay in the same position forever, so I want some sort of...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We put all of the staff members and physicians into the product. We can put in their days off, their...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

In my section, we have an automated schedule. We met with QGenda and talked about which facilities...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I wish that things weren’t changing every other month when we are trying to run schedules. Something...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is a little expensive for what it is. We could be given a better price, or we could not...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor makes the product seem easier than it really is, particularly around automation. Other...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I think the product is really good. I came from somewhere where we used to do things on an Excel...

Mar 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We brought QGenda on board because we felt they had more flexibility and because there was a promise...

Mar 2020
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Manager

Functionality and Upgrades

QGenda told us that we could have people proactively schedule themselves. We have multiple sites,...

Mar 2020
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Manager

Other Observations & Comments

There is definitely a lot of front-end work for the building of the product. We basically had to...

Mar 2020
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Manager

Functionality and Upgrades

Our user interface is decent but not perfect. The vendor has definitely improved, though....

Mar 2020
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Manager

Technology

I would like to see better AI technology from the vendor in terms of how people's schedules are...

Mar 2020
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Manager

Relationship

The vendor does keep their promises, but they don't promise things that they can't deliver. They are...

Mar 2020
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Manager

ROI / Cost (care and feeding)

QGenda is pretty good about their pricing, which is based on the number of staff members. That can...

Mar 2020
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Physician

ROI / Cost (care and feeding)

The vendor charges for everyone on the schedule, except they make exceptions for three people that I...

Mar 2020
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Physician

Service and Support

From the very beginning of our implementation, I had one engineer that worked with me. That person...

Mar 2020
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Analyst/Coordinator

Implementation and Training

We get all of the emails about training from QGenda, and then people get to determine whether they...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

There is some compensation functionality that I wish QGenda could do whenever I ask for certain...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

QGenda is great with delivering new technology because the communication is there. They tell us...

Mar 2020
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Analyst/Coordinator

Service and Support

I don’t think QGenda’s support deserves a perfect score, but I don’t think it merits a very low...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

My definition of proactivity is a vendor identifying something that could be a potential issue and...

Mar 2020
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Analyst/Coordinator

Relationship

QGenda has very good executive involvement. Whenever there are going to be changes to the pricing,...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor’s tool helps to drive tangible outcomes. We use the stats tool and reporting features for...

Mar 2020
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Nurse

Other Observations & Comments

QGenda has kept their promises. I have had a couple of delays with the implementation of things like...

Mar 2020
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Nurse

ROI / Cost (care and feeding)

I believe we have a set contract amount with QGenda for the year. If we need to initiate a new...

Mar 2020
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Nurse

Functionality and Upgrades

When we moved to the last upgrade, there were helpful webinars, and our contact was very helpful in...

Mar 2020
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Nurse

Interfacing and Integration

The QGenda product has been really beneficial to us with integration around maintaining trauma schedules....

Mar 2020
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Nurse

Other Observations & Comments

Working on the admin side of the product can sometimes be a little confusing in terms of updating...

Mar 2020
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Nurse

Functionality and Upgrades

The product works very well for what we need. QGenda has some new technology, but we just don’t use...

Mar 2020