Scheduling (QGenda) Comments

 
 View Product Scores

Featured  Report

Physician Scheduling 2018: Cost-Effective Gains in Efficiency
Physician Scheduling 2018:
Cost-Effective Gains in Efficiency
August 2018
View Report
View Related

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/25/2020 1:21:28 PM and Model.EvProductId = 92989

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Director

Sales and Contracting

QGenda keeps all of their promises, but that is such a black and white question. I have been in...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

I have talked to QGenda's executives on many occasions and have even had dinner with some. I don’t...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

QGenda has supported us during the COVID-19 crisis. They reached out, and when invoices came out,...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I love QGenda's willingness to continue evolving the database and the rules as we need them to.

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have been working with the same representative since we started with the company. That has been...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The resident physicians have been very happy. They can check their schedules wherever they have...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

QGenda has been working on giving more control to the end users. I appreciate that I don't...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had to use workarounds because our system is sort of different and has some difficulties...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I would like QGenda to improve the online help features. There is always room for improvement with...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

There has been some difficulty with integrating the QGenda system with our other system. We aren't...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The only problem behind getting our money’s worth with is that QGenda licenses per provider. We...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The high point of QGenda Scheduling is that it is easy to use. QGenda has great customer service and...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

QGenda is fine with upgrades. We just did an upgrade, and it was a great and very user-friendly...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

During the pandemic, there hasn't been any difference in service from QGenda. Whether they are part...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are still new to QGenda’s tool, and there have been some disappointments. The tool hasn't met our...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

QGenda’s training and implementation take almost six months. The quality of the program is quite...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

QGenda helps us get our scheduling for our faculty and our residents. I just love the fact that I am...

Jul 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The vendor’s mission is to do scheduling, and they accomplish that mission. Their system has the...

Jun 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Some really big organizations use QGenda’s product. Its capacity is really good, and that is kind of...

Jun 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I know of a big hospital system that schedules about 100 doctors in one of their departments, and...

Jun 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I don’t now how QGenda’s product would compare to other scheduling software because when we looked...

Jun 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

We don’t use the system in the clinical setting. I didn’t realize it had the potential to do that....

Jun 2020
 Helpful

 or  to see details.

Physician

Service and Support

The vendor has been fine in terms of supporting us through the COVID-19 crisis. Everything is in...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With the way QGenda Scheduling works, once users get the algorithms set up, the system runs pretty...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

QGenda is pretty up front from day one about their charges. I don't think that anything has changed...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There is no training with QGenda, but the system is user friendly to the point that I don't feel...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We were told when we first got QGenda Scheduling that it would sync with our calendars. All of our...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

QGenda supports our integration goals. We have grown significantly, so the integration has been helpful....

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

QGenda's support does pretty well. When I call, I can easily get ahold of the support people. We...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

QGenda Scheduling is a pricey program. It isn't cheap compared to some of the other systems we put...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

QGenda is wonderful. They have done a good job supporting us during the COVID-19 crisis. The system...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

If the decision were up to me, I would purchase the system again. I would pay for it with my own...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

QGenda is so available that online training isn't really necessary. If I have a problem, I call...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I don't ever talk to the executives. I deal with the peons like me, and they fix our issues.

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

QGenda has been doing a lot of webinar training lately. They have been teaching us how to utilize...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

One of the biggest complaints that I have had with the solution is that I want to be able to tell...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that QGenda Scheduling is very user friendly. Getting into it is easy when we have new admins...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Our QGenda representatives have been very helpful. When I first came on, several of the...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Some people use a platform in which our hospital operators have the call schedule so that people can...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The managers really appreciate the fact that the doctors can really own QGenda Scheduling. It has...

Jun 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

There is a functionality within the program that we haven’t turned on. Turning it on would be an...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When new providers join us, QGenda doesn’t split up the bill. They can’t give us multiple bills....

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We have had several webinars with QGenda since the implementation, and anytime the providers have...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

One of the biggest complaints that we have is that QGenda Scheduling doesn’t integrate with our EMR...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

With one of our specialties, we have not turned on the functionality that lets us swap and change...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

QGenda Scheduling is a part of our long-term plans because we have come to rely on it very heavily....

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Anytime there is an upgrade, QGenda is willing to have a training session with us or sit down with...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very consistent. I don’t ever have a problem when logging in where it does not work.

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I have absolutely no complaints about the technology and the service. I have someone who I can reach...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The functionality of the software is very user friendly. I can navigate the system well. Some of the...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

QGenda’s tool basically shows who is going to be where. We do have some rules set up for conflicts....

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If I don’t check employees’ balances, I could potentially schedule someone for time off when he or...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would love for QGenda’s tool to integrate with our EMR, but I don’t know whether that is an...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor helped us to escalate the implementation process so that we could be prepared for the...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There was an evolution that happens when we get a new product, so people were scared at first. The...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor is very open to feedback, and one of the best things about them is that their sales team...

Jun 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

QGenda Scheduling is a very powerful platform. I didn't appreciate it as much the last time I talked...

May 2020
 Helpful

 or  to see details.

Physician

Service and Support

QGenda reaches out proactively to ensure that things are still going okay and to see whether we have...

May 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I would love if the solution were less cumbersome in terms of notifying people in administration and...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

QGenda Scheduling works well, but we feel like QGenda's response to issues is slow. We are not their...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The ability to improvise the schedule is a strong point of the system.

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

When I was dealing with QGenda, they were a partner. I would even go so far as to say that they were...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The product supports our integration goals, but we just want more attention. QGenda gives us...

Apr 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

The vendor doesn’t charge for every little thing; they avoid doing that. The training we have...

Apr 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

There are a lot of different uses for the product. That is good because the vendor has a mobile app,...

Apr 2020
 Helpful

 or  to see details.

Physician

Relationship

The vendor's service people have been proactive. They email me when there are changes, or they ask...

Apr 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I love the product. I put together a schedule for many physicians, and doing that is super...

Apr 2020
 Helpful

 or  to see details.

Physician

Service and Support

The vendor's team that we work with is pretty amazing. I call those people, and they actually pick...

Apr 2020
 Helpful

 or  to see details.

Physician

Relationship

I am very impressed with the product, and the vendor has really reached out to me to get advice on...

Apr 2020
 Helpful

 or  to see details.

Physician

Relationship

I think the vendor is relatively small, even though they have a lot of clients. They are able to...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor works with our IT people on integration, and more of our divisions are on this product...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Before we used the QGenda product, we were using a humongous spreadsheet. That was horrible. Now we...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is really easy for end users. The only thing I would want to improve is the...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

The vendor has been updating everything. The physicians just love the mobile app. They had the...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I get one-on-one help from QGenda. We have an account specialist that is helpful. The person helps...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

My initial thought was that the system was amazing. Our schedule is so complicated. So the QGenda...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Up until a recent change, we had really good customer service. With the transition to a new...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The faculty members can put in certain scheduling requests, such as vacation time, but then a person...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For the most part, the product works well. There is a lot of rigidity to the rules, if something...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have been able to have a QGenda representative give us an idea of the future for QGenda. We got a...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be really helpful if QGenda had a clear-cut delineation of what services they provide and...

Apr 2020
 Helpful

 or  to see details.