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Scheduling: Physician

Software that uses rules and algorithms to help schedule physicians and providers.

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
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Latest Related Report

Physician Scheduling 2023: Organizations Improve Scheduling Efficiency & Visibility despite Complexities) Report Cover Image
Performance
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Physician Scheduling 2023: Organizations Improve Scheduling Efficiency & Visibility despite Complexities
28 September 23
As more healthcare organizations move away from manual processes for physician scheduling, they agree that using technology boosts scheduling efficiency and visibility. However, given the inherent complexity of scheduling, many organizations haven’t yet achieved the fully automated process they were hoping for. This report looks at two different types of vendors who offer physician scheduling solutions to their customers—those who focus primarily on clinical collaboration and those who focus primarily on workforce management—and shares the successes and barriers customers experience as they continually move toward greater efficiency. Also included are general market insights gleaned from respondents across solutions.

Report Abstract

Key Findings:

  1. PerfectServe Customers Report Increased Ease of Use over Time & Highlight Strong Support; TigerConnect Solution Is Reliable, though Some View It as Cumbersome
  2. QGenda Used by Large Organizations Enterprise-Wide; Solution’s Flexibility Can Have Drawbacks
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Performance Data

Overall Score by Product

Example Scheduling: Physician overall score by product image

Products Appearing in Decisions

Example Scheduling: Physician products appearing in decisions image

Overall Score by Question Topic

Example Scheduling: Physician overall score by question topic image

Provider Facility Size by Product

Example Scheduling: Physician provider facility size by product image

Provider Facility Type by Product

Example Scheduling: Physician provider facility type by product image



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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