Verge Health: Safety, Risk and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Verge Health has become a stepchild of RLDatix. The vendor has cut their help desk down and has only...
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Value
We are a small hospital, so funds are tight. We want to stay in the now, but there is no discount...
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Product
Some of our directors don't feel the solution is easy to navigate or use. Other products are easier....
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Product
Every time a director or someone has to change an event type, that breaks the workflow, and the...
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Product, Value
We utilize the product for performance improvement projects and education and to help prevent an...
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Loyalty
When Verge Health owned the product, it was better, Now, RLDatix bought it out and is moving to the...
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Relationship, Product
Verge Health had a problem with their insights reporting and crashed. They came up with solutions...
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Relationship
The vendor cut all their support staff except for one. The service we get now is not the service I...
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Product
The system provides accountability because I can require people to go in and do corrective action...
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Product
We are not utilizing the Verge Health reporting tools on a regular basis because some of the...
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Operations
I would first want to compare Verge Health to other solutions on the market today, but I remember...
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Product
Some staff members have difficulty with certain pieces and parts of the system. The Verge Health...
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Operations, Product
The product is very simple to use. We never hear any negative feedback from staff saying that it is...
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Relationship
When we put a support ticket in, the vendor is very prompt to address it. If we need a fix, they...
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Loyalty, Product
The vendor currently has a system that runs in the background full time, and we can access...
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Relationship
When we first went with Verge Health, we were assigned to a representative, and we had regular calls...
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Product, Value
The outcomes that we feel like we have been able to achieve are because of how robust the data is...
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Loyalty
We are going to a brand new EMR, and that new EMR apparently has some type of incident reporting...
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Culture, Value
The version of Verge Health we have has been a consistent version for us. We bought the cheapest...
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Relationship
We have very good customer support from Verge Health. We have been very happy with what the vendor...
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Product
We would like to be able to modify some of the questions more in Verge Health's system. Some of the...
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Loyalty, Product
The overall reliability of the tool could improve. The vendor has a new BI tool that is hit or miss....
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Product
When the platform works well, people like it. They like the data reporting when it works. I have a...
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Culture, Loyalty
Our overall Verge Health product hasn't changed in years. We are not getting any kind of update. The...
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Relationship
Verge Health’s support has been effective; however, they don't know our product. That has been a big...
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Product, Value
If somebody were going to use the product as an event reporting system, then they would probably get...
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Product
The solution is one of the very few platforms that integrates everything. There are aspects of it...
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Relationship
There are some things we have asked for and the vendor has promised, but I don't know when we will...
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Relationship
Verge Health’s IT support is not very good. They don't have anybody assigned to us anymore. There is...
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Relationship, Operations, Product
Building reports and things inside the Verge Health system is very difficult, and we don't have...
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Value
Verge Health tends to charge for everything, including any time we make a wording change or add...
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Operations
Verge Health does help when we need training.
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Relationship, Operations
Verge Health doesn't have some of the things we need yet. And for other things, they tell us there...
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Product
Verge Health's system is very good for basic day-to-day use, incident reporting, and application to...
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Product
The questions in Verge Health are pretty simple when we do our risk management. The system is easy...
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Operations
Users have to ask for training from Verge Health. Verge Health has a lot of best practices, so when...
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Relationship
Verge Health could do a better job of reaching out and telling us about what they have. Instead,...
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Relationship
If we request help on something, then we will get an answer that very day. Verge Health is quick to...
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Product
The system meets our needs and is easy to use. Our entire department is using it and doing entries...
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Loyalty, Value
If we were to recommend the system to a peer, we would tell them that it is time consuming to tailor...
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Relationship, Product
When we send emails to managers, we don't have to go out of the product and do a separate email. We...
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Product, Value
An outcome we have achieved with the product is it helps us stay organized with the compliance...
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Relationship, Product, Value
Communication is a big thing we have gained with Verge Health. We have visibility into adverse events....
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Relationship
Verge Health is great to work with; we haven't had any problems with the vendor. We often have a...
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Relationship, Product
The product does exactly what we need it to do. When it comes to adverse events and incident...
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Relationship
I worked on something with the vendor's support people, and those people were very responsive when I...
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Product
The product's speed could be improved. Additionally, its custom views are good, but I don't like its...
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Product
We have a very antiquated EMR. Other facilities are able to launch into their medical records with...
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Product
I don't believe that the vendor's peer review module has been very successful. I don't think that my...
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Product
I find the solution to be easy to use, so I would buy it again. There is nothing new in the product....
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Relationship
No one ever reaches out to me from Verge Health to say that they have something great for us or that...
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Relationship
The majority of the time, Verge Health keeps their promises. Since RLDatix bought out the vendor,...
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Value
The help desk team is excellent. When we signed up with Verge Health, we signed up for an unlimited...
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Relationship
The vendor had a lot of hiccups when they went with the insights and critical fields. The things the...
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Product
We like the new reporting insights. The system can trend the insights a bit more now, and the...
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Product
Our main complaints about the leaders were around information. The leaders had to do busywork for...
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Relationship, Product
Our managers complain that they can't see the risk management side and close the loop based on what...
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