Verge Health: Safety, Risk and Compliance Solutions
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Brian Matsen
Research Director
KLAS Research Director - Brian Matsen
 
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User Commentary

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Director

Relationship

I worked on something with the vendor's support people, and those people were very responsive when I...

May 2023
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Director

Product

The product's speed could be improved. Additionally, its custom views are good, but I don't like its...

May 2023
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Director

Product

We have a very antiquated EMR. Other facilities are able to launch into their medical records with...

May 2023
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Director

Product

I don't believe that the vendor's peer review module has been very successful. I don't think that my...

May 2023
||
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Director

Product

I find the solution to be easy to use, so I would buy it again. There is nothing new in the product....

May 2023
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Director

Relationship

No one ever reaches out to me from Verge Health to say that they have something great for us or that...

May 2023
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Analyst/Coordinator

Relationship

The majority of the time, Verge Health keeps their promises. Since RLDatix bought out the vendor,...

Apr 2023
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Analyst/Coordinator

Value

The help desk team is excellent. When we signed up with Verge Health, we signed up for an unlimited...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor had a lot of hiccups when they went with the insights and critical fields. The things the...

Apr 2023
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Analyst/Coordinator

Product

We like the new reporting insights. The system can trend the insights a bit more now, and the...

Apr 2023
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Analyst/Coordinator

Product

Our main complaints about the leaders were around information. The leaders had to do busywork for...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Our managers complain that they can't see the risk management side and close the loop based on what...

Apr 2023
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Manager

Loyalty

We looked at other vendors in the past. We have put a lot of work into having our organization use...

Mar 2023
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Manager

Product

A strength of the product is its ability to link policies and use the policy platform. That has been...

Mar 2023
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Manager

Product

We have another platform hardwired to how our sites and departments are mapped to different users,...

Mar 2023
||
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Manager

Product

What I would tell a friend considering Verge Health's system all depends on how that friend wants to...

Mar 2023
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Director

Relationship

Verge Health adds things every once in a while, but I haven't seen any major changes since we started....

Mar 2023
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Director

Relationship

The vendor’s people are always helpful when I need to pull something into a report. They help me...

Mar 2023
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Director

Product

We like the product. It works great for us. We were doing things on paper before we had this...

Mar 2023
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Analyst/Coordinator

Product

The product is pretty user friendly for the things that I use it for. But with other users, I can...

Mar 2023
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Analyst/Coordinator

Relationship

I have a lot of good communication with Verge Health. Their customer service is really great. I...

Mar 2023
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Analyst/Coordinator

Loyalty, Relationship

The biggest thing that we ran into was an issue with the new dashboards that Verge Health rolled...

Mar 2023
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Director

Relationship

The few people I always get if I send in a request are very helpful. When we put in a request on one...

Mar 2023
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Director

Product

For event reporting, the product gets its information pulled in from our EMR. There have not been...

Mar 2023
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Director

Product

The product is doing what I expected it to do. A lot of people use the regulatory piece, and I don’t...

Mar 2023
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Director

Loyalty, Product

On the environment of care side, I believe the current functionality does meet all our needs. I can...

Mar 2023
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Director

Product

I would like for the product to do a lot more, but there is no system that does what I would like it...

Mar 2023
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Director

Relationship

Anytime I reach out, I get a very quick response, and Verge Health helps me right away. There are no...

Mar 2023
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Director

Culture, Operations, Product

Verge Health rolled out their business intelligence platform, Insights, and that platform is very...

Mar 2023
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Director

Operations

Verge Health did really well with the most recent upgrade. The training was very good. It was via a...

Mar 2023
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Analyst/Coordinator

Loyalty, Product

For us to stay with Verge Health, they would have to make some upgrades to the functionality of the...

Feb 2023
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Analyst/Coordinator

Relationship

Verge Health's staff is very good to work with. They always answer us within about 10 minutes, and...

Feb 2023
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VP/Other Executive

Loyalty

We have needs that Verge Health's product could fulfill, but we can't afford a more robust version...

Jan 2023
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VP/Other Executive

Relationship

I have been happy overall with the promises Verge Health has made and the customer support they have...

Jan 2023
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VP/Other Executive

Product

I don't know whether I have seen outcomes. We utilize the incident reporting feature to track our...

Jan 2023
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VP/Other Executive

Product

Because of how I have to pull a report and make it into an Excel file, certain things are...

Jan 2023
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Manager

Relationship, Product

We have had a lot of issues with the vendor's new reporting tool. We are not happy with the vendor,...

Jan 2023
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Manager

Loyalty

I don't know what our plan is for the system. We may put out an RFP to look at other products....

Jan 2023
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Manager

Relationship

The vendor recently merged with another vendor. Before the change, we had a representative that...

Jan 2023
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Manager

Product, Value

From a risk management standpoint, the product helps us to trend our data and utilize it for...

Jan 2023
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Manager

Relationship

We don’t hear from our vendor representative unless we reach out. Otherwise, we go through the...

Jan 2023
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Manager

Relationship

The product has very little downtime. That is a positive. The vendor does well with tech support....

Jan 2023
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Manager

Product

The product is friendly for frontline users as well as back-end folks. If we need to make changes,...

Jan 2023
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Manager

Product

Verge Health currently has a module called Insights that is supposed to be a dashboard, but the...

Jan 2023
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CNO

Relationship

We have an account executive from Verge Health who goes up or down the chain very nicely and without...

Nov 2022
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CNO

Relationship

The vendor makes regular recommendations on what we can do to improve. We can choose to adopt those...

Nov 2022
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CNO

Operations

We had some bumps in the road because of when we started the implementation. We were about three...

Nov 2022
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CNO

Operations

The training schedule that we had was stellar, but the vendor’s plan didn’t come to fruition because...

Nov 2022
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CNO

Product, Value

We have been able to identify risks system-wide, in our division, and in our local unit. We are able...

Nov 2022
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CNO

Product

I like that the product is integrated. We have only one vendor that supports multiple areas for risk...

Nov 2022
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Analyst/Coordinator

Product

The flexibility of the application is great. We can capture a whole lot more and get better data...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor's support team is Johnny-on-the-spot. They are always available, and they quickly respond...

Oct 2022
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Analyst/Coordinator

Relationship, Operations, Product

I wish Verge Health did user management better. The product is such a malleable application that I...

Oct 2022
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Manager

Product

The Verge Health solution helps us meet the state statutes and laws regarding incident reporting....

Oct 2022
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Manager

Value

We would love to use Verge Health’s credentialing product, but it is too expensive. And when we said...

Oct 2022
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Manager

Relationship

Verge Health’s web support team is responsive. I can email their help desk, and they will email me...

Oct 2022
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(0)
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Manager

Relationship

I have concerns about the future with Verge Health because things have not been good. I am not...

Oct 2022
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(0)
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Manager

Value

RLDatix bought Verge Health and changed the rules. Verge Health used to not charge for everything,...

Oct 2022
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Manager

Relationship, Operations

Verge Health initially told me that I didn’t need an IT support person at my facility because they...

Oct 2022
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Manager

Operations

When it comes to training, Verge Health has the material available but not necessarily a trainer to...

Oct 2022
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Manager

Operations, Product

The product has a lot of dashboards and things, but we have to build them, and that is hard to do....

Oct 2022
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Analyst/Coordinator

Product

One thing I don't like within the compliance rounding tool is that once a round is submitted, I have...

Aug 2022
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Analyst/Coordinator

Culture, Value

At one point, we were going to be charged for adding some of our other hospitals, and that was going...

Aug 2022
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Analyst/Coordinator

Value

I feel like we don't get our money's worth with Verge Health because there is actually so much in...

Aug 2022
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(0)
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Analyst/Coordinator

Operations

I have touched base with a Verge Health representative. They were great, and I enjoyed being able to...

Aug 2022
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Analyst/Coordinator

Operations

I would tell anyone considering the product that it is a very good data collection and reporting...

Aug 2022
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Analyst/Coordinator

Product, Value

Overall, the product is pretty good. I like how it can track and trend the data. We have started...

Aug 2022
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Director

Relationship

Verge Health was recently purchased by RLDatix. There are still some growing pains. We are still...

Jul 2022
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Director

Value

Since the change, RLDatix has charged us for every little thing. They have stressed that when there...

Jul 2022
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Director

Product

The patient safety forms are pretty good, but we still need help with regulatory things. Once we...

Jul 2022
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Director

Relationship

The vendor’s support people have been fantastic. They resolve things quickly. Our strategic account...

Jul 2022
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Analyst/Coordinator

Relationship, Product

There is a report from Verge Health that I am not satisfied with because end users cannot choose the...

Jun 2022
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Analyst/Coordinator

Relationship, Product

Verge Health's system links the policy and procedure on the back end of a claim. So a lot of times...

Jun 2022
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Analyst/Coordinator

Product

The alert test for email notifications is a pretty good feature in the system.

Jun 2022
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Analyst/Coordinator

Relationship

The phone and web support from Verge Health is very good.

Jun 2022
||
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Analyst/Coordinator

Product

For patient safety, Verge Health's system is very simple, but for claims and some of the employee...

Jun 2022
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Analyst/Coordinator

Value

Verge Health has been purchased by RLDatix. We wanted to purchase a system from RLDatix in our risk...

Jun 2022
||
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Analyst/Coordinator

Relationship

We usually don't get very involved with Verge Health's executives because the front-end support...

Jun 2022
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Director

Relationship, Operations

We are a fairly small organization, and we were able to work with Verge Health to make a standard...

Jun 2022
||
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Director

Relationship

When we reach out to the vendor's customer service team, their response is incredibly fast.

Jun 2022
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Director

Relationship, Product

Being able to use the vendor's dashboard to help our executives and staff understand the big picture...

Jun 2022
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Director

Loyalty, Product

We would like to better utilize terms that are in sectors other than healthcare. There are a lot of...

Jun 2022
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