Verge Health: Safety, Risk and Compliance Solutions
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
Relationship
I worked on something with the vendor's support people, and those people were very responsive when I...
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Product
The product's speed could be improved. Additionally, its custom views are good, but I don't like its...
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Product
We have a very antiquated EMR. Other facilities are able to launch into their medical records with...
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Product
I don't believe that the vendor's peer review module has been very successful. I don't think that my...
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Product
I find the solution to be easy to use, so I would buy it again. There is nothing new in the product....
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Relationship
No one ever reaches out to me from Verge Health to say that they have something great for us or that...
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Relationship
The majority of the time, Verge Health keeps their promises. Since RLDatix bought out the vendor,...
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Value
The help desk team is excellent. When we signed up with Verge Health, we signed up for an unlimited...
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Relationship
The vendor had a lot of hiccups when they went with the insights and critical fields. The things the...
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Product
We like the new reporting insights. The system can trend the insights a bit more now, and the...
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Product
Our main complaints about the leaders were around information. The leaders had to do busywork for...
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Relationship, Product
Our managers complain that they can't see the risk management side and close the loop based on what...
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Loyalty
We looked at other vendors in the past. We have put a lot of work into having our organization use...
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Product
A strength of the product is its ability to link policies and use the policy platform. That has been...
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Product
We have another platform hardwired to how our sites and departments are mapped to different users,...
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Product
What I would tell a friend considering Verge Health's system all depends on how that friend wants to...
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Relationship
Verge Health adds things every once in a while, but I haven't seen any major changes since we started....
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Relationship
The vendor’s people are always helpful when I need to pull something into a report. They help me...
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Product
We like the product. It works great for us. We were doing things on paper before we had this...
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Product
The product is pretty user friendly for the things that I use it for. But with other users, I can...
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Relationship
I have a lot of good communication with Verge Health. Their customer service is really great. I...
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Loyalty, Relationship
The biggest thing that we ran into was an issue with the new dashboards that Verge Health rolled...
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Relationship
The few people I always get if I send in a request are very helpful. When we put in a request on one...
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Product
For event reporting, the product gets its information pulled in from our EMR. There have not been...
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Product
The product is doing what I expected it to do. A lot of people use the regulatory piece, and I don’t...
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Loyalty, Product
On the environment of care side, I believe the current functionality does meet all our needs. I can...
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Product
I would like for the product to do a lot more, but there is no system that does what I would like it...
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Relationship
Anytime I reach out, I get a very quick response, and Verge Health helps me right away. There are no...
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Culture, Operations, Product
Verge Health rolled out their business intelligence platform, Insights, and that platform is very...
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Operations
Verge Health did really well with the most recent upgrade. The training was very good. It was via a...
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Loyalty, Product
For us to stay with Verge Health, they would have to make some upgrades to the functionality of the...
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Relationship
Verge Health's staff is very good to work with. They always answer us within about 10 minutes, and...
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Loyalty
We have needs that Verge Health's product could fulfill, but we can't afford a more robust version...
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Relationship
I have been happy overall with the promises Verge Health has made and the customer support they have...
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Product
I don't know whether I have seen outcomes. We utilize the incident reporting feature to track our...
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Product
Because of how I have to pull a report and make it into an Excel file, certain things are...
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Relationship, Product
We have had a lot of issues with the vendor's new reporting tool. We are not happy with the vendor,...
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Loyalty
I don't know what our plan is for the system. We may put out an RFP to look at other products....
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Relationship
The vendor recently merged with another vendor. Before the change, we had a representative that...
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Product, Value
From a risk management standpoint, the product helps us to trend our data and utilize it for...
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Relationship
We don’t hear from our vendor representative unless we reach out. Otherwise, we go through the...
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Relationship
The product has very little downtime. That is a positive. The vendor does well with tech support....
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Product
The product is friendly for frontline users as well as back-end folks. If we need to make changes,...
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Product
Verge Health currently has a module called Insights that is supposed to be a dashboard, but the...
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Relationship
We have an account executive from Verge Health who goes up or down the chain very nicely and without...
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Relationship
The vendor makes regular recommendations on what we can do to improve. We can choose to adopt those...
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Operations
We had some bumps in the road because of when we started the implementation. We were about three...
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Operations
The training schedule that we had was stellar, but the vendor’s plan didn’t come to fruition because...
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Product, Value
We have been able to identify risks system-wide, in our division, and in our local unit. We are able...
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Product
I like that the product is integrated. We have only one vendor that supports multiple areas for risk...
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Product
The flexibility of the application is great. We can capture a whole lot more and get better data...
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Relationship
The vendor's support team is Johnny-on-the-spot. They are always available, and they quickly respond...
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Relationship, Operations, Product
I wish Verge Health did user management better. The product is such a malleable application that I...
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Product
The Verge Health solution helps us meet the state statutes and laws regarding incident reporting....
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Value
We would love to use Verge Health’s credentialing product, but it is too expensive. And when we said...
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Relationship
Verge Health’s web support team is responsive. I can email their help desk, and they will email me...
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Relationship
I have concerns about the future with Verge Health because things have not been good. I am not...
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Value
RLDatix bought Verge Health and changed the rules. Verge Health used to not charge for everything,...
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Relationship, Operations
Verge Health initially told me that I didn’t need an IT support person at my facility because they...
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Operations
When it comes to training, Verge Health has the material available but not necessarily a trainer to...
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Operations, Product
The product has a lot of dashboards and things, but we have to build them, and that is hard to do....
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Product
One thing I don't like within the compliance rounding tool is that once a round is submitted, I have...
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Culture, Value
At one point, we were going to be charged for adding some of our other hospitals, and that was going...
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Value
I feel like we don't get our money's worth with Verge Health because there is actually so much in...
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Operations
I have touched base with a Verge Health representative. They were great, and I enjoyed being able to...
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Operations
I would tell anyone considering the product that it is a very good data collection and reporting...
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Product, Value
Overall, the product is pretty good. I like how it can track and trend the data. We have started...
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Relationship
Verge Health was recently purchased by RLDatix. There are still some growing pains. We are still...
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Value
Since the change, RLDatix has charged us for every little thing. They have stressed that when there...
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Product
The patient safety forms are pretty good, but we still need help with regulatory things. Once we...
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Relationship
The vendor’s support people have been fantastic. They resolve things quickly. Our strategic account...
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Relationship, Product
There is a report from Verge Health that I am not satisfied with because end users cannot choose the...
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Relationship, Product
Verge Health's system links the policy and procedure on the back end of a claim. So a lot of times...
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Product
The alert test for email notifications is a pretty good feature in the system.
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Relationship
The phone and web support from Verge Health is very good.
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Product
For patient safety, Verge Health's system is very simple, but for claims and some of the employee...
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Value
Verge Health has been purchased by RLDatix. We wanted to purchase a system from RLDatix in our risk...
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Relationship
We usually don't get very involved with Verge Health's executives because the front-end support...
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Relationship, Operations
We are a fairly small organization, and we were able to work with Verge Health to make a standard...
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Relationship
When we reach out to the vendor's customer service team, their response is incredibly fast.
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Relationship, Product
Being able to use the vendor's dashboard to help our executives and staff understand the big picture...
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Loyalty, Product
We would like to better utilize terms that are in sectors other than healthcare. There are a lot of...
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