Verge Health: Safety, Risk and Compliance Solutions Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship

Since the beginning, our concerns with Verge Health have always been that they will act like we...

Jul 2024
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Manager

Culture, Value

Normally, I wouldn't say that Verge Health avoids charging for every little thing, but recently,...

Jul 2024
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Manager

Relationship

Overall, Verge Health's product is good. It would be nice if we had someone at Verge Health who we...

Jul 2024
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Manager

Product, Value

Something that has gone well with this solution is that we have increased our use of its reporting...

Jul 2024
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Manager

Loyalty, Product

When we are looking at the rounding report specifically, it would be beneficial to be able to...

Jun 2024
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Manager

Loyalty, Product

We have a strong need to improve our day-to-day operations, and this product is a great audit tool...

Jun 2024
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Manager

Relationship

The vendor's support is really good. We had some questions about the product, so we reached out to...

Jun 2024
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Manager

Operations

The vendor provides several learning aids in the system; the learning aids are a combination of...

Jun 2024
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Manager

Product

Along with this product, we also purchased the companion software for patient rounding, and that one...

Jun 2024
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Director

Loyalty, Relationship

RLDatix bought Verge Health, and my opinion about and happiness with the vendor are changing a...

May 2024
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Director

Product

We have used the system to achieve accreditation readiness and done provider performance evaluations...

May 2024
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Director

Operations

Verge Health did some on-site training for our people, and one trainer was a provider who totally...

May 2024
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Director

Relationship, Product

Verge Health is pretty good at staying up with the latest technology, but they are behind with some...

May 2024
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Director

Loyalty

We are considering not using Verge Health's system anymore because it isn't really giving us our...

May 2024
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Director

Culture

I tried to buy one of Verge Health's modules that they told me about at a recent conference, but...

May 2024
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Director

Relationship

I have a good relationship with Verge Health's higher-ups. The people at Verge Health try to help us...

May 2024
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Analyst/Coordinator

Relationship

Verge Health has become a stepchild of RLDatix. The vendor has cut their help desk down and has only...

Mar 2024
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Analyst/Coordinator

Value

We are a small hospital, so funds are tight. We want to stay in the now, but there is no discount...

Mar 2024
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Analyst/Coordinator

Product

Some of our directors don't feel the solution is easy to navigate or use. Other products are easier....

Mar 2024
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Analyst/Coordinator

Product

Every time a director or someone has to change an event type, that breaks the workflow, and the...

Mar 2024
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Analyst/Coordinator

Product, Value

We utilize the product for performance improvement projects and education and to help prevent an...

Mar 2024
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Analyst/Coordinator

Loyalty

When Verge Health owned the product, it was better, Now, RLDatix bought it out and is moving to the...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Verge Health had a problem with their insights reporting and crashed. They came up with solutions...

Mar 2024
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Analyst/Coordinator

Relationship

The vendor cut all their support staff except for one. The service we get now is not the service I...

Mar 2024
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Director

Product

The system provides accountability because I can require people to go in and do corrective action...

Feb 2024
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Director

Product

We are not utilizing the Verge Health reporting tools on a regular basis because some of the...

Feb 2024
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Director

Operations

I would first want to compare Verge Health to other solutions on the market today, but I remember...

Feb 2024
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Director

Product

Some staff members have difficulty with certain pieces and parts of the system. The Verge Health...

Feb 2024
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Manager

Operations, Product

The product is very simple to use. We never hear any negative feedback from staff saying that it is...

Dec 2023
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Manager

Relationship

When we put a support ticket in, the vendor is very prompt to address it. If we need a fix, they...

Dec 2023
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Manager

Loyalty, Product

The vendor currently has a system that runs in the background full time, and we can access...

Dec 2023
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Manager

Relationship

When we first went with Verge Health, we were assigned to a representative, and we had regular calls...

Dec 2023
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VP/Other Executive

Product, Value

The outcomes that we feel like we have been able to achieve are because of how robust the data is...

Dec 2023
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VP/Other Executive

Loyalty

We are going to a brand new EMR, and that new EMR apparently has some type of incident reporting...

Dec 2023
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VP/Other Executive

Culture, Value

The version of Verge Health we have has been a consistent version for us. We bought the cheapest...

Dec 2023
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VP/Other Executive

Relationship

We have very good customer support from Verge Health. We have been very happy with what the vendor...

Dec 2023
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VP/Other Executive

Product

We would like to be able to modify some of the questions more in Verge Health's system. Some of the...

Dec 2023
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Manager

Loyalty, Product

The overall reliability of the tool could improve. The vendor has a new BI tool that is hit or miss....

Nov 2023
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Manager

Product

When the platform works well, people like it. They like the data reporting when it works. I have a...

Nov 2023
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Manager

Culture, Loyalty

Our overall Verge Health product hasn't changed in years. We are not getting any kind of update. The...

Nov 2023
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Manager

Relationship

Verge Health’s support has been effective; however, they don't know our product. That has been a big...

Nov 2023
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Manager

Product, Value

If somebody were going to use the product as an event reporting system, then they would probably get...

Nov 2023
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Manager

Product

The solution is one of the very few platforms that integrates everything. There are aspects of it...

Nov 2023
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Manager

Relationship

There are some things we have asked for and the vendor has promised, but I don't know when we will...

Nov 2023
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