Verge Health: Safety, Risk and Compliance Solutions
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Relationship
Verge Health was recently purchased by RLDatix. There are still some growing pains. We are still...
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ROI / Cost (care and feeding)
Since the change, RLDatix has charged us for every little thing. They have stressed that when there...
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Functionality and Upgrades
The patient safety forms are pretty good, but we still need help with regulatory things. Once we...
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Relationship
The vendor’s support people have been fantastic. They resolve things quickly. Our strategic account...
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Service and Support
There is a report from Verge Health that I am not satisfied with because end users cannot choose the...
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Functionality and Upgrades
Verge Health's system links the policy and procedure on the back end of a claim. So a lot of times...
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Functionality and Upgrades
The alert test for email notifications is a pretty good feature in the system.
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Service and Support
The phone and web support from Verge Health is very good.
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Functionality and Upgrades
For patient safety, Verge Health's system is very simple, but for claims and some of the employee...
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Other Observations & Comments
Verge Health has been purchased by RLDatix. We wanted to purchase a system from RLDatix in our risk...
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Service and Support
We usually don't get very involved with Verge Health's executives because the front-end support...
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Relationship
We are a fairly small organization, and we were able to work with Verge Health to make a standard...
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Service and Support
When we reach out to the vendor's customer service team, their response is incredibly fast.
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Functionality and Upgrades
Being able to use the vendor's dashboard to help our executives and staff understand the big picture...
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Functionality and Upgrades
We would like to better utilize terms that are in sectors other than healthcare. There are a lot of...
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Functionality and Upgrades
The product is pretty simple to use. I am a key user and the solution serves me very well...
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Functionality and Upgrades
Events that have not been completed sit in the queue for too long. The time frame to trigger closure...
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ROI / Cost (care and feeding)
Verge Health's system has become the source for communication organizationally on any type of safety...
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Relationship
There is not a lot of communication from Verge Health on the status of their product and what they...
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Functionality and Upgrades
The reporting could use some improvements. The insights dashboard is one of the product's newest...
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Relationship
We are very happy with Verge Health. They are very responsive, and we are very satisfied with the...
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Relationship
The vendor made a lot of changes at one time, but now things seem to have balanced out. I don't know...
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Service and Support
With the support, I can call Verge Health, and we can always get somebody on the phone. If I send an...
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Functionality and Upgrades
The system shares data in real time that automatically goes through to people throughout the...
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Functionality and Upgrades
We update the system every couple of months. As we need things, we work with Verge Health to...
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Service and Support
We know who to call at Verge Health. The vendor answers immediately, and they fix things or tell us...
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Functionality and Upgrades
Verge Health could improve the reporting functionality. They have business intelligence...
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Functionality and Upgrades
Verge Health's system is so intuitive. We have maintained very good safety reporting since we...
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ROI / Cost (care and feeding)
In the past, we didn’t do peer reviews. They just got lost in limbo. However, with Verge Health's...
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Service and Support
Verge Health takes care of our service calls immediately. They provide excellent service to us. I...
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Functionality and Upgrades
I can get all the reports I need out of the system with ease. I can drill down and pull any data...
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Functionality and Upgrades
I like how I can locate any information I need from the system. I can find very specific cases or...
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Functionality and Upgrades
The only complaint I have is that sometimes the system is slow. That could be a problem on our end....
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Relationship
The only issue we continue to struggle with is the product's reporting capabilities. In the past, I...
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ROI / Cost (care and feeding)
The outcomes from the product include improving the whole mind-set of patient safety reporting, our...
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ROI / Cost (care and feeding)
I would buy the product again because it can do everything. I didn't want to have to buy 10...
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Functionality and Upgrades
We have got a ton of customization in the way that our product is set up right now. However, we are...
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Service and Support
Verge Health used to be really good about helping us solve issues. But now with the transition, that...
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Future Outlook
If there were another platform out there that had more to offer, it is very possible we would jump...
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Relationship
I have found that Verge Health has been less than transparent with the acquisition by RLDatix. I...
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ROI / Cost (care and feeding)
One of the frustrations we have faced is that when Verge Health's practice model changed, we...
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Functionality and Upgrades
We use the solution for all our patient incidences and grievances that we collect at the hospital...
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Functionality and Upgrades
I don't like the reporting aspect of the software. It is very cumbersome and time consuming. I...
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Service and Support
If I have a question, Verge Health’s support people are always very receptive and willing to help....
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Relationship
A lot of what Verge Health could improve would be with the lack of communication about what they are...
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Relationship
Verge Health has worked with several organizations to have direct launches from the patient record...
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Relationship
I have a relationship with the vendor where I can tell them the hard truth, and they don't have a...
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Functionality and Upgrades
I would tell my peers that the product is good all around. The vendor has their problems, but they...
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Future Outlook
We are staying with the vendor. I haven’t heard of another product that does what Verge Health's...
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Relationship
The vendor makes a good faith effort to fulfill their road map and initiatives.
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Functionality and Upgrades
The solution works very well. There are some things that I would change in it though. When someone...
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Service and Support
The vendor responds to our requests well, and they work with us to set things up. We can put in...
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Other Observations & Comments
I haven't noticed any big changes to the product since we got it. I am sure that there are still...
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Lessons Learned
If a user can follow directions, then the product is super easy to use. However, there are some...
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Service and Support
When Verge Health merged with RLDatix, we lost our account representative. That person was very...
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Functionality and Upgrades
Our experience with Verge Health has been excellent. This year has been challenging because of...
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Service and Support
The vendor's service and support have been stellar. We have shared our concerns and worked with the...
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Functionality and Upgrades
We have regular meetings to go through all the events reports in the system. Everything is trackable...
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ROI / Cost (care and feeding)
In the years we have used the system, our serious safety events have reduced drastically. We have...
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Functionality and Upgrades
The solution helps us with risk and safety outcomes. It allows us to identify trends, increase...
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Functionality and Upgrades
The solution is easy to use and to train people on. In other systems, it can take users 20–30...
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Functionality and Upgrades
The solution's flow is very good, especially when we have to develop other departments. From an...
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Other Observations & Comments
We are using the vendor's light version of the product. We have been constantly working at improving...
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Implementation and Training
The solution is easy to use. It is easy to make edits and modify them as needed. There is excellent...
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Future Outlook
When we get off the light version of the product, we will be able to modify what we need to. I think...
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Functionality and Upgrades
I am happy with the product. I used it at another organization many years ago, and I loved it. The...
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Functionality and Upgrades
I am not sure the vendor is promoting enough of the regulatory products that they could provide to...
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Implementation and Training
If we want something specific from the vendor, they are very flexible. They provide the education we...
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Service and Support
I highly recommend this product to others. The cost is reasonable, and the vendor is always very...
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Relationship
The vendor usually gives us plenty of notice and education when there is a new upgrade to the...
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Service and Support
There have been a lot of changes with the product. Sometimes, Verge Health doesn't keep us in the...
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Functionality and Upgrades
With the solution, we have been able to monitor and put in a number about how we are doing...
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Functionality and Upgrades
We had a little bit of a snafu with Verge Health's recent upgrade in that there was some kind of...
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Implementation and Training
The quality of the training depends on who we are getting our training with. For any of the modules...
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Other Observations & Comments
The ease of use depends on what program we are using. Some parts of the system are very easy to use,...
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Service and Support
If we have any problems, the salesperson is really handy and talks to us. We have what we need. I...
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Functionality and Upgrades
The reports are really good but hard to design. Verge Health helps us when we have any problems. The...
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ROI / Cost (care and feeding)
Verge Health isn't overcharging us. Their fee is high, but for the staff they have and the constant...
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Functionality and Upgrades
The nursing peer review module doesn't work very well, and that is an issue. It is difficult for...
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Functionality and Upgrades
There are sometimes issues with how we add money. That is doable, but we have to ask because we...
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Functionality and Upgrades
With the reporting, the system tells us that it is really easy and that we only have to answer some...
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Functionality and Upgrades
From a patient-safety perspective, we had everything in our Excel database. So we would get things...
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Functionality and Upgrades
The most positive piece is now people are reporting events that are near misses and good catches...
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Functionality and Upgrades
Managers now own their data. They are struggling a bit in this COVID-19 world because it is nuts,...
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Functionality and Upgrades
The solution is easy to use. It gives us nice, codified fields. We can report against it, and we can...
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Functionality and Upgrades
Verge Health has a great database that they can create some of the reporting structures from. Now we...
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Service and Support
Verge Health has been a godsend. When we implemented the system, we got some support from one of...
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Service and Support
There is a team from Verge Health that is providing direction to our team for building out...
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Relationship
Verge Health has come out with things when we have made recommendations. Our representative...
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Relationship
Verge Health is meeting our needs, and they are a robust company. They are innovative, and they come...
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Future Outlook
When we chose this product, we had three needs. We needed an employee health system. We needed to...
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Functionality and Upgrades
From the employee health perspective, we have now got things digitized, and that is something that...
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Functionality and Upgrades
I like Verge Health's system because it is very user friendly, and we have individuals who use the...
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Functionality and Upgrades
We thought we would be able to use the auditing process, but we found out that we couldn't. We have...
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Relationship
I really wouldn't even know who our executive person is at Verge Health. Our contact person changes...
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ROI / Cost (care and feeding)
If the vendor's people can easily do the changes we ask for, then there is no charge. But if what we...
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Future Outlook
We will be expanding our use of the Verge Health system. The vendor has a new program and module...
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Relationship
Now that RLDatix has acquired Verge Health, they are one of the largest organizations that hospitals...
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Functionality and Upgrades
We are really happy with Verge Health. We have had a bit of difficulty with some things, but we are...
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Functionality and Upgrades
Verge Health's report writing capabilities, especially in the compliance module, aren't what we...
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Functionality and Upgrades
With Verge Health's system, we have a good ability to run reports from our current supporting...
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Relationship
Verge Health now being a part of RLDatix does not mean a whole lot to us. My contacts at Verge...
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Functionality and Upgrades
Verge Health is a very responsive organization. There are some things in the tool that they could...
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Functionality and Upgrades
The product is like a big octopus. All the different pieces and lanes of data capture are the...
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Functionality and Upgrades
The ease of use is not as fluid as I would like it to be. For those who don’t use the system a lot,...
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ROI / Cost (care and feeding)
We like Verge Health. They help us get the data entered so that we can then look at trends and fix...
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ROI / Cost (care and feeding)
Verge Health's system allows us to track and trend our events better than when we used paper. Our...
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Functionality and Upgrades
The peer-review module looks wonderful so far. However, we are also using a single sign-on process...
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Interfacing and Integration
Verge Health’s product has been great. Originally, we just used the accreditation and regulatory...
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Service and Support
Whenever I contact Verge Health's support, I always get different people. The problem is that the...
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Implementation and Training
Verge Health's system is made for an enterprise philosophy or approach, but people have to find the...
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Sales and Contracting
If we were to start over with the system again, we would need to set it up a little differently and...
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Relationship
Our support people have always seemed like they just graduated from college and are just working...
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Implementation and Training
After the implementation, Verge Health doesn’t reach out and ask whether we need help; they don't...
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Functionality and Upgrades
We are happy with the medication safety that we do with the vendor. The product's fields are...
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Functionality and Upgrades
Now that we have gone in to the product and actually consolidated the information, we are able to...
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ROI / Cost (care and feeding)
We probably take advantage of the vendor a bit in some cases. Of all the vendors I work with, Verge...
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Implementation and Training
As far as the vendor’s implementation services go, the things I have been involved with and have...
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Service and Support
My organization didn't listen to the vendor's advice. What we had in place for many years was way...
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Relationship
The solution meets our needs. I haven't heard about a lot of issues about it. The vendor has really...
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Relationship
The vendor is very much a collaborator. People who work with the vendor won't be let down. The...
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Service and Support
We have one of the vendor's people on speed dial, and we can call them when we need them. The...
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