Verge Health: Safety, Risk and Compliance Solutions Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty, Relationship

RLDatix bought Verge Health, and my opinion about and happiness with the vendor are changing a...

May 2024
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Director

Product

We have used the system to achieve accreditation readiness and done provider performance evaluations...

May 2024
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Director

Operations

Verge Health did some on-site training for our people, and one trainer was a provider who totally...

May 2024
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Director

Relationship, Product

Verge Health is pretty good at staying up with the latest technology, but they are behind with some...

May 2024
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Director

Loyalty

We are considering not using Verge Health's system anymore because it isn't really giving us our...

May 2024
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Director

Culture

I tried to buy one of Verge Health's modules that they told me about at a recent conference, but...

May 2024
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Director

Relationship

I have a good relationship with Verge Health's higher-ups. The people at Verge Health try to help us...

May 2024
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Analyst/Coordinator

Relationship

Verge Health has become a stepchild of RLDatix. The vendor has cut their help desk down and has only...

Mar 2024
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Analyst/Coordinator

Value

We are a small hospital, so funds are tight. We want to stay in the now, but there is no discount...

Mar 2024
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Analyst/Coordinator

Product

Some of our directors don't feel the solution is easy to navigate or use. Other products are easier....

Mar 2024
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Analyst/Coordinator

Product

Every time a director or someone has to change an event type, that breaks the workflow, and the...

Mar 2024
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Analyst/Coordinator

Product, Value

We utilize the product for performance improvement projects and education and to help prevent an...

Mar 2024
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Analyst/Coordinator

Loyalty

When Verge Health owned the product, it was better, Now, RLDatix bought it out and is moving to the...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Verge Health had a problem with their insights reporting and crashed. They came up with solutions...

Mar 2024
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Analyst/Coordinator

Relationship

The vendor cut all their support staff except for one. The service we get now is not the service I...

Mar 2024
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Director

Product

The system provides accountability because I can require people to go in and do corrective action...

Feb 2024
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Director

Product

We are not utilizing the Verge Health reporting tools on a regular basis because some of the...

Feb 2024
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Director

Operations

I would first want to compare Verge Health to other solutions on the market today, but I remember...

Feb 2024
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Director

Product

Some staff members have difficulty with certain pieces and parts of the system. The Verge Health...

Feb 2024
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Manager

Operations, Product

The product is very simple to use. We never hear any negative feedback from staff saying that it is...

Dec 2023
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Manager

Relationship

When we put a support ticket in, the vendor is very prompt to address it. If we need a fix, they...

Dec 2023
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Manager

Loyalty, Product

The vendor currently has a system that runs in the background full time, and we can access...

Dec 2023
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Manager

Relationship

When we first went with Verge Health, we were assigned to a representative, and we had regular calls...

Dec 2023
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VP/Other Executive

Product, Value

The outcomes that we feel like we have been able to achieve are because of how robust the data is...

Dec 2023
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VP/Other Executive

Loyalty

We are going to a brand new EMR, and that new EMR apparently has some type of incident reporting...

Dec 2023
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VP/Other Executive

Culture, Value

The version of Verge Health we have has been a consistent version for us. We bought the cheapest...

Dec 2023
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VP/Other Executive

Relationship

We have very good customer support from Verge Health. We have been very happy with what the vendor...

Dec 2023
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VP/Other Executive

Product

We would like to be able to modify some of the questions more in Verge Health's system. Some of the...

Dec 2023
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Manager

Loyalty, Product

The overall reliability of the tool could improve. The vendor has a new BI tool that is hit or miss....

Nov 2023
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Manager

Product

When the platform works well, people like it. They like the data reporting when it works. I have a...

Nov 2023
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Manager

Culture, Loyalty

Our overall Verge Health product hasn't changed in years. We are not getting any kind of update. The...

Nov 2023
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Manager

Relationship

Verge Health’s support has been effective; however, they don't know our product. That has been a big...

Nov 2023
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Manager

Product, Value

If somebody were going to use the product as an event reporting system, then they would probably get...

Nov 2023
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Manager

Product

The solution is one of the very few platforms that integrates everything. There are aspects of it...

Nov 2023
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Manager

Relationship

There are some things we have asked for and the vendor has promised, but I don't know when we will...

Nov 2023
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Manager

Relationship

Verge Health’s IT support is not very good. They don't have anybody assigned to us anymore. There is...

Aug 2023
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Manager

Relationship, Operations, Product

Building reports and things inside the Verge Health system is very difficult, and we don't have...

Aug 2023
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Manager

Value

Verge Health tends to charge for everything, including any time we make a wording change or add...

Aug 2023
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Manager

Operations

Verge Health does help when we need training.

Aug 2023
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Manager

Relationship, Operations

Verge Health doesn't have some of the things we need yet. And for other things, they tell us there...

Aug 2023
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Manager

Product

Verge Health's system is very good for basic day-to-day use, incident reporting, and application to...

Aug 2023
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Analyst/Coordinator

Product

The questions in Verge Health are pretty simple when we do our risk management. The system is easy...

Jun 2023
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Analyst/Coordinator

Operations

Users have to ask for training from Verge Health. Verge Health has a lot of best practices, so when...

Jun 2023
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Analyst/Coordinator

Relationship

Verge Health could do a better job of reaching out and telling us about what they have. Instead,...

Jun 2023
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Manager

Relationship

If we request help on something, then we will get an answer that very day. Verge Health is quick to...

Jun 2023
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Manager

Product

The system meets our needs and is easy to use. Our entire department is using it and doing entries...

Jun 2023
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Manager

Loyalty, Value

If we were to recommend the system to a peer, we would tell them that it is time consuming to tailor...

Jun 2023
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Manager

Relationship, Product

When we send emails to managers, we don't have to go out of the product and do a separate email. We...

Jun 2023
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Manager

Product, Value

An outcome we have achieved with the product is it helps us stay organized with the compliance...

Jun 2023
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CIO

Relationship, Product, Value

Communication is a big thing we have gained with Verge Health. We have visibility into adverse events....

Jun 2023
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CIO

Relationship

Verge Health is great to work with; we haven't had any problems with the vendor. We often have a...

Jun 2023
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CIO

Relationship, Product

The product does exactly what we need it to do. When it comes to adverse events and incident...

Jun 2023
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