SocialScape
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Subject Expert
Kyle Chilton
Consultant
KLAS Consultant - Kyle Chilton
 
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User Commentary

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Manager

Functionality and Upgrades

Socially Determined has been super supportive of our team. We lean heavily on them to get us...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The system drives tangible outcomes very well from a community-based perspective. We have already...

Feb 2022
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Director

Functionality and Upgrades

I have been really impressed with Socially Determined and the continual improvements that they make...

Jan 2022
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Director

Future Outlook

We have conversations with the vendor fairly regularly. Those are good. We would like to have more...

Jan 2022
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Director

Other Observations & Comments

The product is new, so it isn't intuitive for our end users yet. There have been times when we could...

Jan 2022
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Director

Relationship

The vendor's proactivity is one of the better things about them. In addition to what we ask for, the...

Jan 2022
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Director

Relationship

There are two instances of the product. One is the graphical representation part that we can log in...

Jan 2022
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VP/Other Executive

Relationship

Socially Determined relentlessly pursues delivering on every promise, and that matters to us. So...

Jan 2022
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VP/Other Executive

Service and Support

We meet with Socially Determined regularly to review progress, so any issues we have get escalated...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Socially Determined is very fair and willing to group efforts into a single cost.

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Socially Determined is very innovative. SocialScape creates a very functional, clean space to do...

Jan 2022
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VP/Other Executive

Relationship

One of the key differentiators for Socially Determined is how they create personal relationships...

Jan 2022
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Director

Functionality and Upgrades

There needs to be an export function where we could export lots of data points at once instead of...

Jan 2022
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Director

Relationship

Socially Determined is amazingly flexible in trying to meet our needs, and they have been responsive...

Jan 2022
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Director

ROI / Cost (care and feeding)

As an organization, we were never able to very easily and rigorously track outcomes at a population...

Jan 2022
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Director

Functionality and Upgrades

We have run into a number of challenges with using the system to benefit our work. One challenge is...

Jan 2022
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Director

Other Observations & Comments

We might not have totally understood the product as we went in. SocialScape is an emerging...

Jan 2022
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Director

Relationship

The vendor has been very generous to our organization.

Jan 2022
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Director

Other Observations & Comments

The product's integration isn't seamless. The system's integration issues are probably more on our...

Jan 2022
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Director

ROI / Cost (care and feeding)

The product hasn't required much additional work since our last upgrade. We have been delighted that...

Jan 2022
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Director

Relationship

We can call an executive or the vendor's team at any time, and they will pick up the phone. They are...

Jan 2022
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Director

Other Observations & Comments

The vendor is working with payers on core social vulnerability things. We will probably look at...

Jan 2022
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Director

Functionality and Upgrades

My experiences with Socially Determined have been very positive. Having SocialScape has helped us to...

Jan 2022
||
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Director

ROI / Cost (care and feeding)

When we have presented our results to different stakeholders, the vendor has been really helpful....

Jan 2022
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Director

Relationship

The vendor is good at presenting information to different audiences. That has been important. They...

Jan 2022
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Director

Relationship

The vendor could improve their internal communication. We have to initiate contact with all of our...

Jan 2022
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Director

Functionality and Upgrades

SocialScape has been strong. I don't think we have had any challenges with that. It is super easy to...

Jan 2022
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Director

Lessons Learned

Before deciding on SocialScape, organizations have to know who in their organization would be right...

Jan 2022
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Director

Other Observations & Comments

There are some ways in which SocialScape could be deployed that could push our satisfaction even...

Jan 2022
||
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Director

Functionality and Upgrades

I have had experiences with other vendors, and those experiences were a little tighter and more...

Jan 2022
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Director

Implementation and Training

The training from Socially Determined was very strong. Everyone got a good grasp of the training. We...

Jan 2022
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Director

Other Observations & Comments

Socially Determined offers quite a bit in terms of analytics services wrapped around SocialScape and...

Jan 2022
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Director

Service and Support

Socially Determined's support is really strong. I have always had same-day resolution to any...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have been able to use visualizations in data polls from SocialScape within the context of large...

Jan 2022
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Director

ROI / Cost (care and feeding)

We often don't have the infrastructure necessary to work with a lot of other healthcare partners...

Jan 2022
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Director

ROI / Cost (care and feeding)

Now that we have access to data and are able to do robust evaluations of studies, we have really...

Jan 2022
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Director

Service and Support

In order for us to advocate more and to work on really changing some policies and integrating some...

Jan 2022
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Director

Service and Support

When I reach out to the vendor, their support people are always very responsive. The vendor's people...

Jan 2022
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Director

Service and Support

In terms of proactiveness, we have had instances where the data that Socially Determined has...

Jan 2022
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Analyst/Coordinator

Relationship

Some things in SocialScape aren't very intuitive, but I don't see that as problematic because there...

Jan 2022
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Analyst/Coordinator

Relationship

I have a relationship with a person at Socially Determined, and that person is phenomenal....

Jan 2022
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Analyst/Coordinator

Relationship

I have been on calls with Socially Determined's CEO, and he is so approachable and accessible. The...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

We believed that purchasing the tool and having it in our suite would help us in a lot of ways. Our...

Jan 2022
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Director

Functionality and Upgrades

It is our goal to address the medically underprivileged communities. We need to know the challenges...

Dec 2021
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Director

Relationship

Socially Determined aligns with our goals and strategies. We are a good fit and a good team....

Dec 2021
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Director

Other Observations & Comments

I wish we owned the data from SocialScape. When a scope of work has been completed, we don’t have...

Dec 2021
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Director

Functionality and Upgrades

We can track the risk level of communities, and that is crucial information as we try to sustain...

Dec 2021
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Director

ROI / Cost (care and feeding)

SocialScape gives us access to a more comprehensive data landscape than we have ever been able to...

Nov 2021
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Director

Relationship

The vendor's team is super responsive and energetic. Socially Determined feels like an authentic...

Nov 2021
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