SocialScape
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Subject Expert
Kyle Chilton
Consultant
Commentary Summary
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User Commentary
Functionality and Upgrades
Socially Determined has been super supportive of our team. We lean heavily on them to get us...
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ROI / Cost (care and feeding)
The system drives tangible outcomes very well from a community-based perspective. We have already...
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Functionality and Upgrades
I have been really impressed with Socially Determined and the continual improvements that they make...
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Future Outlook
We have conversations with the vendor fairly regularly. Those are good. We would like to have more...
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Other Observations & Comments
The product is new, so it isn't intuitive for our end users yet. There have been times when we could...
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Relationship
The vendor's proactivity is one of the better things about them. In addition to what we ask for, the...
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Relationship
There are two instances of the product. One is the graphical representation part that we can log in...
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Relationship
Socially Determined relentlessly pursues delivering on every promise, and that matters to us. So...
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Service and Support
We meet with Socially Determined regularly to review progress, so any issues we have get escalated...
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ROI / Cost (care and feeding)
Socially Determined is very fair and willing to group efforts into a single cost.
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Functionality and Upgrades
Socially Determined is very innovative. SocialScape creates a very functional, clean space to do...
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Relationship
One of the key differentiators for Socially Determined is how they create personal relationships...
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Functionality and Upgrades
There needs to be an export function where we could export lots of data points at once instead of...
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Relationship
Socially Determined is amazingly flexible in trying to meet our needs, and they have been responsive...
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ROI / Cost (care and feeding)
As an organization, we were never able to very easily and rigorously track outcomes at a population...
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Functionality and Upgrades
We have run into a number of challenges with using the system to benefit our work. One challenge is...
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Other Observations & Comments
We might not have totally understood the product as we went in. SocialScape is an emerging...
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Relationship
The vendor has been very generous to our organization.
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Other Observations & Comments
The product's integration isn't seamless. The system's integration issues are probably more on our...
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ROI / Cost (care and feeding)
The product hasn't required much additional work since our last upgrade. We have been delighted that...
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Relationship
We can call an executive or the vendor's team at any time, and they will pick up the phone. They are...
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Other Observations & Comments
The vendor is working with payers on core social vulnerability things. We will probably look at...
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Functionality and Upgrades
My experiences with Socially Determined have been very positive. Having SocialScape has helped us to...
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ROI / Cost (care and feeding)
When we have presented our results to different stakeholders, the vendor has been really helpful....
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Relationship
The vendor is good at presenting information to different audiences. That has been important. They...
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Relationship
The vendor could improve their internal communication. We have to initiate contact with all of our...
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Functionality and Upgrades
SocialScape has been strong. I don't think we have had any challenges with that. It is super easy to...
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Lessons Learned
Before deciding on SocialScape, organizations have to know who in their organization would be right...
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Other Observations & Comments
There are some ways in which SocialScape could be deployed that could push our satisfaction even...
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Functionality and Upgrades
I have had experiences with other vendors, and those experiences were a little tighter and more...
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Implementation and Training
The training from Socially Determined was very strong. Everyone got a good grasp of the training. We...
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Other Observations & Comments
Socially Determined offers quite a bit in terms of analytics services wrapped around SocialScape and...
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Service and Support
Socially Determined's support is really strong. I have always had same-day resolution to any...
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ROI / Cost (care and feeding)
We have been able to use visualizations in data polls from SocialScape within the context of large...
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ROI / Cost (care and feeding)
We often don't have the infrastructure necessary to work with a lot of other healthcare partners...
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ROI / Cost (care and feeding)
Now that we have access to data and are able to do robust evaluations of studies, we have really...
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Service and Support
In order for us to advocate more and to work on really changing some policies and integrating some...
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Service and Support
When I reach out to the vendor, their support people are always very responsive. The vendor's people...
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Service and Support
In terms of proactiveness, we have had instances where the data that Socially Determined has...
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Relationship
Some things in SocialScape aren't very intuitive, but I don't see that as problematic because there...
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Relationship
I have a relationship with a person at Socially Determined, and that person is phenomenal....
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Relationship
I have been on calls with Socially Determined's CEO, and he is so approachable and accessible. The...
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Other Observations & Comments
We believed that purchasing the tool and having it in our suite would help us in a lot of ways. Our...
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Functionality and Upgrades
It is our goal to address the medically underprivileged communities. We need to know the challenges...
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Relationship
Socially Determined aligns with our goals and strategies. We are a good fit and a good team....
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Other Observations & Comments
I wish we owned the data from SocialScape. When a scope of work has been completed, we don’t have...
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Functionality and Upgrades
We can track the risk level of communities, and that is crucial information as we try to sustain...
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ROI / Cost (care and feeding)
SocialScape gives us access to a more comprehensive data landscape than we have ever been able to...
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Relationship
The vendor's team is super responsive and energetic. Socially Determined feels like an authentic...
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