Integrated Risk Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
If someone already has a robust risk adjustment program and just wants to refine the process, then...
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Relationship
Inovalon needs to give more transparency on their future strategy for existing clients. We just...
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Relationship
Probably the biggest problem we had with Inovalon was a lack of communication to solve problems and...
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Culture, Loyalty
Inovalon tried to roll out NLP, but that didn't go well. We looked into using that, but it was bad...
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Culture, Loyalty
Things are not going well with Inovalon. We are not renewing our contract with them. We have had a...
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Culture, Value
Inovalon breaks up all of the things they do for us into different statements of work. Those...
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Operations
Inovalon has been good at offering training. We don't need a lot of new training, but when others...
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Value
Integrated Risk is very expensive. The vendor has contract terms that have inflationary escalators...
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Culture, Operations
We implemented the system with Inovalon years ago, and there haven't been many changes to the system...
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Relationship
I like the operational team leader and the people who we work with at Inovalon. Those people...
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Relationship
We have regular meetings with Inovalon. I very much like the vendor's operational folks, but...
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Relationship, Product
I like the fact that Inovalon is one vendor that is doing everything we need in the integration...
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Loyalty, Relationship, Product
There aren't a lot of visible upgrades from Inovalon. Integrated Risk isn't really an upgrade to our...
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Culture
We used to use Inovalon's system for Medicaid and HEDIS, but we use a different vendor's offering...
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Relationship, Product
There aren't a lot of things that end users can use in Integrated Risk. There is a dashboard, but...
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Culture, Relationship
Inovalon's back office is terrible. It is so bad that I prefer talking to the vendor's operational...
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Culture
Inovalon will usually keep their promises, but they won't necessarily meet promised deadlines for...
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Culture, Loyalty, Relationship
The issue we have with the vendor is that we are a fairly small organization, so not all vendors...
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