Integrated Risk Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor is very helpful in assisting and providing feedback on the product. I appreciate the...
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Relationship
I don’t have much to suggest to the vendor in terms of improvement for the product. In general, they...
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Product, Value
Integrated Risk helps us quickly schedule members for in-home assessments. I like that Inovalon...
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Product
It would be nice if Inovalon could identify the conditions as a single source condition, like if...
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Culture
Inovalon does not keep all their promises, even with things like giving us a renewal proposal. They...
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Relationship
The support was good. We very much liked working with Inovolan’s team lead, or the person who...
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Culture
One of the worst aspects of working with Inovalon is their back office. With the exception of a...
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Relationship
Inovalon provided soup to nuts for us, even though we are small. They did a lot of things for us....
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Loyalty, Relationship
We had a bad experience with Inovalon. They came out with new reporting on the medical record review...
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Value
I was very closely monitoring outcomes, and Inovalon was driving returns for us, but things were a...
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Relationship
Inovalon is proactive. They seem to be on top of the changing CMS requirements, and they work with...
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Loyalty, Relationship, Product
Over the years, we didn’t really see much change in the technology. It is easier for me to see that...
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Culture, Value
The vendor overcharged us. Several times, I caught them invoicing us too much. I thought we were...
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Loyalty
If someone already has a robust risk adjustment program and just wants to refine the process, then...
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Relationship
Inovalon needs to give more transparency on their future strategy for existing clients. We just...
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Relationship
Probably the biggest problem we had with Inovalon was a lack of communication to solve problems and...
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Culture, Loyalty
Inovalon tried to roll out NLP, but that didn't go well. We looked into using that, but it was bad...
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