Current Time Inside Cache Tag Helper: 11/23/2020 12:46:13 PM and Model.VendorId = 72280

VisitPay's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Online patient billing and payment platform
Relief for providers and patients contending with the economic consequences of COVID-19 through tailored bill payment options and communications

Since the emergence of the COVID-19 pandemic, VisitPay and its clients have been working together to mobilize new communication and payment strategies to help patients at a time of great clinical need and growing financial concern.

Specifically, our clients identified two areas that needed immediate focus: patient communication and financial flexibility. VisitPay incorporated new functionality in a special COVID-19 update on March 19, with several subsequent updates forthcoming as the full extent of the crisis becomes better known.

Patient Communication: Providers asked us to help share their clinical and health advisories with patients. New alerts and communication options within VisitPay make it easier for patients to find critical COVID-19 updates across the bill-paying experience. We also implemented a series of alerts to encourage patients to use online communication methods like chat and secure messaging to resolve financial questions or take actions providers may choose to make unavailable through the self-service portal.

Payment Flexibility: Our provider clients are now able to make it easy for their staff and patients to arrange payment holidays, defer the start date of a payment plan, reduce a monthly payment, and offer more flexible payment options that provide temporary relief on interest charges if levied on payment plans. Plan charges and durations will be automatically adjusted when holidays or interest-free periods expire.

Current Time Inside Cache Tag Helper: 11/23/2020 12:46:13 PM and Model.VendorId = 72280

Software Overall Score Data collected between Nov 2019 - Nov 2020