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By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

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VisitPay

Headquarters:

Boise Idaho, United States

Sector Funding:

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VisitPay's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Online patient billing and payment platform
Relief for providers and patients contending with the economic consequences of COVID-19 through tailored bill payment options and communications

Since the emergence of the COVID-19 pandemic, VisitPay and its clients have been working together to mobilize new communication and payment strategies to help patients at a time of great clinical need and growing financial concern.

Specifically, our clients identified two areas that needed immediate focus: patient communication and financial flexibility. VisitPay incorporated new functionality in a special COVID-19 update on March 19, with several subsequent updates forthcoming as the full extent of the crisis becomes better known.

Patient Communication: Providers asked us to help share their clinical and health advisories with patients. New alerts and communication options within VisitPay make it easier for patients to find critical COVID-19 updates across the bill-paying experience. We also implemented a series of alerts to encourage patients to use online communication methods like chat and secure messaging to resolve financial questions or take actions providers may choose to make unavailable through the self-service portal.

Payment Flexibility: Our provider clients are now able to make it easy for their staff and patients to arrange payment holidays, defer the start date of a payment plan, reduce a monthly payment, and offer more flexible payment options that provide temporary relief on interest charges if levied on payment plans. Plan charges and durations will be automatically adjusted when holidays or interest-free periods expire.


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Software Overall Score Data collected between Mar 2020 - Mar 2021

93.5

 Product
Segment
 

Exceptions

R
Regional Classification
C
Component Products
S
Superseded Products
NP
Not Primary Products
DR
Data Review
MS
Limited Market Share
FR
Data frozen, live data no longer collected.

The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 15 required).

# of Unique Organization Evaluations:

0 - 5
L 6 - 14

Segment Position

Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.

In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.

Click the segment positions listed below to learn more.