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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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Director

Product

Most digital health environments were built up in a piecemeal fashion, so our environment is not an...

Nov 2025
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Director

Product, Value

AGFA HealthCare has a lot of upgrades, but not every upgrade brings meaningful change that is worth...

Nov 2025
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Director

Relationship, Operations, Product

The system's core functionality is pretty intuitive, but when we want to delve into the more...

Nov 2025
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Director

Loyalty, Relationship

AGFA HealthCare is a good vendor to work with. They are one of the only major players in the market...

Nov 2025
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Director

Product

We are still struggling with some minor things in the system, like small configuration issues. There...

Nov 2025
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Director

Product

AGFA HealthCare is doing a lot of the things that I feel they should do. Some of their developments...

Nov 2025
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Director

Relationship, Value

AGFA HealthCare is competitive with pricing, and the support is excellent. We certainly get good...

Nov 2025
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Director

Operations

The product is very complicated, and the vendor's training model is very much a train-the-trainer...

Nov 2025
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Director

Operations

In training, it would be nice to see more engagement from AGFA HealthCare with our radiology staff...

Oct 2025
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Director

Product

We would like to have functionality to see who the reporting doctors are. It should be a very simple...

Oct 2025
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Director

Relationship

The vendor's level of engagement is about right. They have been helpful to us. There are certain...

Oct 2025
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Director

Value

The solution is very expensive. The vendor does not avoid charging for every little thing. That has...

Oct 2025
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Director

Culture, Relationship, Value

AGFA HealthCare struggles with resourcing people to provide support for project work. The vendor...

Aug 2025
||
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Director

Culture, Value

AGFA HealthCare is pretty happy to charge us for most things that come through. We have built...

Aug 2025
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Director

Operations, Product

We don't seem to have too many issues with integrations. Generally, the integrations with other...

Aug 2025
||
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Director

Product

On a base level, the functionality of Enterprise Imaging for Radiology meets our needs and does what...

Aug 2025
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Director

Loyalty, Product

AGFA HealthCare has a vision of where they are moving forward. The catch with their vision is that...

Aug 2025
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Director

Operations

We had a lot of resourcing issues in getting the preparations done for the implementation. There...

Aug 2025
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Director

Operations

We haven't had a lot of dedicated training because we have been on the system for a while. In some...

Aug 2025
||
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Director

Culture, Relationship

Generally, the day-to-day support is pretty good. AGFA HealthCare is pretty responsive to most...

Aug 2025
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Director

Culture, Value

We would not buy Enterprise Imaging for Radiology because there are some limitations within the...

Aug 2025
||
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Physician

Relationship

To enhance our experience, the vendor could implement more proactive communication, such as regular...

Jun 2025
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Physician

Relationship

The vendor’s greatest strengths lie in their flexibility, intuitive and user-friendly interface, and...

Jun 2025
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Physician

Product

One of the biggest opportunities for product improvement lies in enhancing integration capabilities...

Jun 2025
||
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Manager

Relationship, Product

AGFA HealthCare's strengths are their engagement and that they are proactive and reliable. The...

Jun 2025
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Manager

Product, Value

We definitely have tangible outcomes with Enterprise Imaging for Radiology. The main outcomes are...

Jun 2025
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Manager

Operations

AGFA HealthCare could definitely do better at training; we have noticed that their training is very...

Jun 2025
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Manager

Relationship

We are extremely satisfied with AGFA HealthCare’s support. What really wows me is the fact that they...

Jun 2025
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Manager

Product, Value

AGFA HealthCare is actively working on and updating the system every year. We can't catch up with...

Jun 2025
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Manager

Loyalty, Product

Enterprise Imaging for Radiology is very reliable and stable. The design is very complex. A lot of...

Jun 2025
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Manager

Product

Our experience with AGFA HealthCare has been fantastic since we implemented Enterprise Imaging for...

Jun 2025
||
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Manager

Operations

The process of planning for upgrades from AGFA HealthCare was effective and done well. The number of...

Jun 2025
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Physician

Loyalty

We are looking at upgrading the system in the future. We are sort of hopeful that things will get a...

May 2025
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Physician

Loyalty

The system is part of our long-term plans. That isn't because we are happy with AGFA HealthCare,...

May 2025
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Physician

Culture, Relationship, Product

There have been many times when AGFA HealthCare has told us that a problem will be fixed in the next...

May 2025
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Physician

Relationship, Operations

When something is urgent or critical in the system, AGFA HealthCare's support people will be very...

May 2025
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Physician

Product

Radiologists want a reliable, intuitive system that doesn't have any glitches or problems....

May 2025
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Physician

Loyalty, Product

Back when we implemented the system, if we knew then what we know now, we would probably have gone...

May 2025
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Physician

Product

Enterprise Imaging for Radiology isn't very simple or intuitive. We have used it for a long time, so...

May 2025
||
(0)
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Physician

Relationship

For things like fixing glitches, AGFA HealthCare's support is very poor. Occasionally, we will meet...

May 2025
||
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Physician

Value

Enterprise Imaging for Radiology provides a lot of value, but it is pretty expensive.

May 2025
||
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Manager

Relationship

AGFA HealthCare addresses any issues quite quickly now; they are generally pretty prompt to respond....

May 2025
||
(0)
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Manager

Relationship, Product

AGFA HealthCare is pretty good with integration, but we have occasional issues. We have an issue...

May 2025
||
(0)
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Manager

Relationship, Product

Enterprise Imaging for Radiology is very reliable, but it has a few intermittent bugs that are hard...

May 2025
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Manager

Culture, Value

We have asked AGFA HealthCare to grab some information out of our PACS and populate it into a report...

May 2025
||
(0)
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Manager

Culture, Loyalty, Relationship

AGFA HealthCare has been saying for a couple of years that they will show us the new version of...

May 2025
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Physician

Product

We use Enterprise Imaging for Radiology for our diagnostic needs and AGFA HealthCare's universal...

Dec 2024
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Physician

Loyalty, Relationship

The AGFA HealthCare team has stepped up in the last year and really helped us with our strategy to...

Dec 2024
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Physician

Loyalty, Relationship, Product

AGFA HealthCare has been investing in new technology, and they have turned the corner on looking...

Dec 2024
||
(0)
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Physician

Product

We are well integrated with a few solutions from AGFA HealthCare, and they all tightly interface...

Dec 2024
||
(0)
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Physician

Loyalty, Relationship, Product

We have some lags here and there, but AGFA HealthCare has improved some of the issues we faced, and...

Dec 2024
||
(0)
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Physician

Loyalty, Relationship

We have seen some positive changes and additions to AGFA HealthCare overall, but most importantly,...

Dec 2024
||
(0)
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Director

Product

The product itself is good. It does everything we would expect the contemporary PACS to do. It has a...

Dec 2024
||
(0)
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Director

Loyalty, Relationship

We went to public tender, and the products were sort of short-listed to the top three. Eventually,...

Dec 2024
||
(0)
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Director

Relationship, Operations

AGFA has worked well. The transition has been pretty smooth. There were obviously minor quirks here...

Dec 2024
||
(0)
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Director

Relationship

From a project perspective and certainly from a day-to-day business-as-usual perspective, the...

Dec 2024
||
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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