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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
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User Commentary

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Manager

Relationship

The arm of AGFA HealthCare that is in our region doesn't quite have the right resources to do what...

Jan 2024
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Manager

Value

AGFA HealthCare is expensive for what we get, and we are overpaying right now. We have removed the...

Jan 2024
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Manager

Relationship, Operations

AGFA HealthCare seems to be reliant on one person in their organization to provide us with advice on...

Jan 2024
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Manager

Relationship, Product

Good luck understanding when the vendor is actually releasing a version. They are trying to get...

Jan 2024
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Manager

Culture, Relationship

We always seem to have to ask AGFA HealthCare to understand their road map and what additional...

Jan 2024
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Manager

Relationship

The biggest strengths of the vendor are that the executive team is very engaged and that the system...

Dec 2023
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Manager

Product

What I like most about the product is that it is intuitive and user friendly.

Dec 2023
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Manager

Product

The biggest opportunity for product improvement is easier image distribution beyond the hospital...

Dec 2023
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Manager

Product

We would like a little more clarity on the functionality of the various XERO platforms, how they...

Dec 2023
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Director

Relationship

AGFA HealthCare is a large established vendor with global deployments and resources to consult....

Nov 2023
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Director

Relationship

AGFA HealthCare needs to have more product experts locally based in our area for a faster turnaround...

Nov 2023
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Manager

Product

One of our challenges with Agfa HealthCare is that the reporting quality in Agfa HealthCare's system...

Nov 2023
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Director

Relationship

We appreciate the ability to tap into global experts from the vendor's support team when necessary.

Nov 2023
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(0)
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Director

Product

The customizability of the system is also a downside since the default configuration did not...

Nov 2023
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Director

Relationship

Agfa's operational service staff is good.

Oct 2023
||
(0)
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Director

Product

The radiology department is generally happy with the reporting module.

Oct 2023
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Director

Product

There are some challenges with Enterprise Imaging for Radiology. Agfa's scheduler is like a poor...

Oct 2023
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Director

Product

We would like to see improved speed with the user interface and better operability between products.

Oct 2023
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Director

Loyalty

The product is in our plans for the next five years. Beyond that, there will be a review of funding...

Oct 2023
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Director

Relationship

Our experience with Agfa has not been worse than it was a year ago. It is possibly slightly better...

Oct 2023
||
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Physician

Product

The biggest strength of Agfa HealthCare's system is that the new version is faster than the old one,...

Oct 2023
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Physician

Product

The biggest area for improvement for the vendor would be fixing many problems that the vendor...

Oct 2023
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Director

Operations, Product

We recently had an upgrade process performed, and it took a couple of tires, but we got there in the...

Sep 2023
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Director

Relationship

Agfa HealthCare has been receptive to our changes and suggestions. They have been a bit more engaged...

Sep 2023
||
(0)
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Director

Culture

Agfa HealthCare could be better by having a better pricing point. Another thing that would help is...

Sep 2023
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(0)
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CIO

Operations, Product

The system's integration is good. Some people struggle to use the system depending on their computer...

Jun 2023
||
(0)
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CIO

Loyalty

We are looking forward to developing a deeper relationship with the vendor.

Jun 2023
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CIO

Culture, Loyalty, Product

There are some features that were promised and promoted to us that don't quite work the way we...

Jun 2023
||
(0)
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CIO

Operations

Agfa HealthCare's implementation services are excellent. Our project manager has everything...

Jun 2023
||
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View All Articles
Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
Related Reports
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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