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Enterprise Imaging for Radiology (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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Physician

Product

We use Enterprise Imaging for Radiology for our diagnostic needs and AGFA HealthCare's universal...

Dec 2024
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Physician

Loyalty, Relationship

The AGFA HealthCare team has stepped up in the last year and really helped us with our strategy to...

Dec 2024
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Physician

Loyalty, Relationship, Product

AGFA HealthCare has been investing in new technology, and they have turned the corner on looking...

Dec 2024
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Physician

Product

We are well integrated with a few solutions from AGFA HealthCare, and they all tightly interface...

Dec 2024
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Physician

Loyalty, Relationship, Product

We have some lags here and there, but AGFA HealthCare has improved some of the issues we faced, and...

Dec 2024
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Physician

Loyalty, Relationship

We have seen some positive changes and additions to AGFA HealthCare overall, but most importantly,...

Dec 2024
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Director

Product

The product itself is good. It does everything we would expect the contemporary PACS to do. It has a...

Dec 2024
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Director

Loyalty, Relationship

We went to public tender, and the products were sort of short-listed to the top three. Eventually,...

Dec 2024
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Director

Relationship, Operations

AGFA has worked well. The transition has been pretty smooth. There were obviously minor quirks here...

Dec 2024
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Director

Relationship

From a project perspective and certainly from a day-to-day business-as-usual perspective, the...

Dec 2024
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Physician

Culture, Value

AGFA HealthCare doesn’t charge for every little thing, but they seem to charge for a lot. Some...

Jul 2024
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Physician

Product

We would like to have notification of urgent results and better hanging protocols of how the images...

Jul 2024
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Physician

Product

The system is not good with integrations. We have requested interactions with several systems, and...

Jul 2024
||
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Physician

Operations

The vendor's personnel that we have dealt with have been good. Some of them know the system very...

Jul 2024
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Physician

Operations, Product

We have had many upgrades to the system that have not worked on the day they were implemented, and...

Jul 2024
||
(0)
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Physician

Loyalty, Product, Value

I’m pretty happy with the product now. Some features of our product make it very good, and it is...

Jul 2024
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Physician

Relationship

The back-end tech support is critical because if we go down for an hour, that has a big impact on...

Jul 2024
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Physician

Relationship, Operations, Product

There are always bugs; PACS solutions are very complex. There are always things that don't work as...

Jul 2024
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Physician

Relationship

We would like AGFA HealthCare to be more proactive with us through email or during our regular...

Jul 2024
||
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Physician

Relationship, Operations

We can put in future enhancement requests to AGFA HealthCare, but the vendor is extremely slow. Over...

Jul 2024
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Physician

Loyalty

We were very unhappy with Enterprise Imaging for Radiology for years but did not change because of...

Jul 2024
||
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Physician

Operations, Product

We discovered recently that there are multiple settings in the background of the system that are not...

Jul 2024
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Physician

Loyalty, Product

We change CAT scan, MRI, ultrasound, and x-ray machines regularly. Technology improves, and it is...

Jul 2024
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Director

Culture, Value

AGFA HealthCare's pricing structure is very expensive, and we are trying to integrate with some...

Jul 2024
||
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Director

Relationship, Product

The vendor is proactive about trying to resolve things. Being able to resolve things is a separate...

Jul 2024
||
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Director

Relationship

I have already recommended the vendor to others. Things are much better with AGFA HealthCare than...

Jul 2024
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Director

Culture

The vendor has told us that the new version of the system could do some things that it hasn't been...

Jul 2024
||
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Director

Product

We have had to pull back on the changes and upgrades that we want to make to our system. We have to...

Jul 2024
||
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Director

Culture, Product

Generally, the product integrates relatively well, and we may be able to move some of our staff...

Jul 2024
||
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Director

Loyalty, Product

Performance has been one of our biggest concerns as we have moved off of what we have been using....

Jul 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare is one of the companies where it doesn't matter what we put up, there will be a cost...

Jul 2024
||
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Director

Operations, Product

We have had a bit of slowness in the system. The vendor's scheduler has quite a hefty load time on...

Jul 2024
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(0)
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Director

Relationship

When it comes to the vendor's executive involvement, the vendor is quite involved when we reach out...

Jul 2024
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Director

Culture, Operations, Product

We have been working toward an upgrade for the system, but we have had some challenges and delays....

Jul 2024
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Director

Operations, Product, Value

The vendor just released a new version of the system. Ideally, we would be able to go to the latest...

Jul 2024
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Manager

Relationship

As a company, AGFA HealthCare has been fantastic to engage with. They are very responsive to our...

Jul 2024
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Manager

Relationship

We have been really happy with Enterprise Imaging for Radiology. A lot of our radiologists had...

Jul 2024
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Manager

Operations

I wish we had given ourselves more time to do the implementation. We had a really tight timeline to...

Jul 2024
||
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Manager

Product

I love that I can open the screen in Enterprise Imaging for Radiology and see what our outstanding...

Jul 2024
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Manager

Culture, Relationship

Like everyone, AGFAHealthCare is a business. They are not going to do everything for free, but they...

Jul 2024
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Manager

Operations

AGFA HealthCare has some exceptional trainers. One of the trainers is outstanding and knows the...

Jul 2024
||
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Manager

Loyalty

We chose AGFA HealthCare because they engaged well. They were very transparent in what they could...

Jul 2024
||
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Manager

Relationship

We are moving along okay with AGFA HealthCare's system. The main thing is that the applications we...

Jul 2024
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Manager

Loyalty, Relationship, Product

In the last couple of years, AGFA HealthCare has switched their reporting tool. All of our activity...

Jul 2024
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(0)
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Manager

Culture, Value

AGFA HealthCare would like us to purchase their products, but those products are always too...

Jul 2024
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(0)
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Manager

Culture, Relationship

We have a lot of meetings with the vendor where the vendor says that they will arrange certain...

Jul 2024
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Manager

Value

We give a lot of our time to the vendor, particularly when other sites come to look at things. We...

Jul 2024
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(0)
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Manager

Relationship, Product

There are some functionalities missing in the application. We log change requests, but change...

Jul 2024
||
(0)
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Manager

Relationship

We have an alert monitoring system from AGFA HealthCare that is actually working. That is great. The...

Jul 2024
||
(0)
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Manager

Operations

We recently received some training from AGFA HealthCare, but I think we knew more than the person...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's executive involvement is pretty good. Our previous account manager resigned, and now we...

Jul 2024
||
(0)
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Manager

Value

AGFA HealthCare's systems are expensive. Everything we do with the vendor costs money, and we have...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Product

AGFA HealthCare certainly has a bit of a road map for AI and their use for it. They have embedded AI...

Jun 2024
||
(0)
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Director

Culture, Operations

AGFA HealthCare suffers from hype. They have really good marketing on new functionality, but I am...

Jun 2024
||
(0)
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Director

Relationship, Product

Overall, Enterprise Imaging for Radiology is meeting people’s needs. AGFA HealthCare does a storage...

Jun 2024
||
(0)
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Manager

Culture, Operations, Product

Most of the time, the product does what AGFA HealthCare said it would do. Actually, it sometimes has...

Jun 2024
||
(0)
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Manager

Operations

AGFA HealthCare is very thorough in what they do in the planning and implementation processes. They...

Jun 2024
||
(0)
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Manager

Loyalty, Product

Enterprise Imaging for Radiology is very stable and reliable. In the past several months, it hasn't...

Jun 2024
||
(0)
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Manager

Operations, Product

The ease of use for end users is something that we have actually struggled a bit with. Because of...

Jun 2024
||
(0)
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Manager

Relationship

The vendor has very good ongoing support and web support. We also have recurring catchups with our...

Jun 2024
||
(0)
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Manager

Operations

AGFA HealthCare's training could be better. They have lots of different trainings for different...

Jun 2024
||
(0)
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Chloe Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.



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