CareInMotion
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Manager

The vendor is not reaching out before we have issues, so the vendor is not at all proactive.

Jun 2022
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Manager

It is a little bit frustrating that CarePort faxes a document that has a referral code and then we...

Jun 2022
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Manager

There is a separate program that we can purchase from WellSky where the referral is able to be...

Jun 2022
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Manager

We will ask Allscripts to enhance something that obviously should be enhanced, but the vendor wants...

Jun 2022
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Manager

We do have access to the vendor's executive teams. That is usually how we get things done because...

Jun 2022
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Manager

In the grand scheme of things, Care Management isn't all that expensive when it comes to how we pay...

Jun 2022
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Manager

Inside the software, we have some notifications that allow us to alert teams when patients get...

Jun 2022
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Manager

We have been very dissatisfied with the vendor's support team. The vendor outsourced almost their...

Jun 2022
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Manager

Allscripts has some real deficiencies in their support when it comes to their process. We have...

Jun 2022
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Manager

There are some promises that Allscripts has failed on. We set time frames and guidelines, and the...

Jun 2022
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Manager

A lot of the enhancements that we have today came at our request. Those have drastically improved...

Jun 2022
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Director

We got rid of our previous population health management product because it didn't support our...

Jun 2022
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Director

Allscripts does not charge for every little thing. We pay one price that is all inclusive.

May 2022
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Director

The vendor communicates when they are going to new versions and things like that. We had an issue...

May 2022
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Director

We have to pay for training, so ongoing training from the vendor doesn't occur. The vendor is...

May 2022
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Director

We couldn’t live without the product. We are very pleased with the communication it has with the...

May 2022
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Director

The product is a remote hosted application. We have had a couple of days where the application has...

May 2022
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Director

We have rarely had to make calls about this application, and when we have had to, we have never had...

May 2022
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Analyst/Coordinator

In the past, Allscripts did deliver on requests or requirements that we put forward, but it took us...

Feb 2022
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Analyst/Coordinator

One thing that the current product does well is present an interface that makes sense, although it...

Feb 2022
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Analyst/Coordinator

Care Director needs a more stable structure when it comes to product development. The last version...

Feb 2022
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Analyst/Coordinator

Allscripts has a good product when it comes to the solution that was given to us for our program....

Feb 2022
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Analyst/Coordinator

As far as I can remember, Allscripts did have a structure for off-hour support. Many times, I called...

Feb 2022
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Analyst/Coordinator

There were times when Allscripts would find an issue and let us know, but many other times, we as...

Feb 2022
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VP/Other Executive

CarePort is a really great product for the consumer. It works like a multiple listing service for...

Dec 2021
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CIO

Allscripts' concept with the Care Director and Care Management products being interfaced was that we...

Sep 2021
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CIO

We can enter cases online, or we can call Allscripts support. When we feel something needs to be...

Sep 2021
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CIO

There are things that the vendor could do in terms of setting up more regular cadences for talking...

Sep 2021
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CIO

Allscripts Care Management works really well, and our care team really liked it. I have heard...

Sep 2021
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CIO

We aren't charged for every little thing, but there have been some additional add-ons. I don't feel...

Sep 2021
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CIO

If someone is looking for a product for post-discharge, Allscripts Care Management is probably one...

Sep 2021
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CIO

Allscripts Care Management has been working well for years, and that would lead me to believe that...

Sep 2021
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Nurse

We have been using Allscripts Care Management at the facility for a long time. Our facility is...

Aug 2021
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Nurse

We don't really have a lot of support for Allscripts Care Management. If I log a ticket, I have to...

Aug 2021
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Nurse

The utilization piece in Allscripts Care Management is not robust. We actually don't use that piece...

Aug 2021
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Nurse

We haven't received any training from Allscripts for Allscripts Care Management. We have been on our...

Aug 2021
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Nurse

The pricing model for Allscripts Care Management is outdated for the services that Allscripts...

Aug 2021
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Nurse

Allscripts Care Management works well for referrals. It is a niche system, and there aren't a lot of...

Aug 2021
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Director

We have a strong partnership with the vendor, and we work very well together. The vendor has a...

Jul 2021
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Director

Every time we add a project type, we have downtime. That is definitely not optimal. So many...

Jul 2021
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Director

The vendor has knowledgeable people who do the training, but there is not a lot of documentation....

Jul 2021
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Director

When we find an issue that has to go into the queue to be addressed, the time frame for resolving...

Jul 2021
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Director

We get our money's worth from the system. We have made several regulatory requirements that would...

Jul 2021
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Analyst/Coordinator

I have worked with Allscripts' project management team. Their resources have been very responsive to...

Jul 2021
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Analyst/Coordinator

Allscripts' standard reports aren't fantastic, so there are a lot of things where we have to...

Jul 2021
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Analyst/Coordinator

We haven't needed a lot of new bells and whistles with Allscripts' application.

Jul 2021
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Analyst/Coordinator

Allscripts' support is having some issues with their website where multiple tickets are open, and I...

Jul 2021
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Analyst/Coordinator

I have worked on some contracting with Allscripts, and they have been good with us. There are very...

Jul 2021
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Analyst/Coordinator

We are considering moving away from Allscripts' solution and utilizing another application that we...

Jul 2021
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