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CareInMotion Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Implementation and Training
The education piece is a challenge. We seem to constantly be reeducating our staff. There is...
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Director
Other Observations & Comments
We have work groups with the vendor for all the things we would like to see change in the product. I...
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Director
Service and Support
The vendor was helpful by automating our lab results so that patients' COVID-19 tests could be...
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Director
Functionality and Upgrades
The vendor is slow to make necessary changes and make the system work. Making changes seems like it...
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Manager
Service and Support
We really like working with Allscripts. We liked what Extended Care Information Network (ECIN) did...
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Manager
Functionality and Upgrades
With the CarePort piece, we can determine a particular payer. The system shares information with us....
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Manager
Interfacing and Integration
I would tell Allscripts' executives to keep moving forward with integration and with the CarePort...
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Manager
Service and Support
Allscripts is moving forward with things, but the architecture seems to be the same as it has always...
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Director
Service and Support
The vendor responded quickly to the COVID-19 crisis. We could map all of COVID-19 and put in an...
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Director
Functionality and Upgrades
The system is part of our long-term plans. It is considered one of our organization's critical...
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Director
Relationship
The vendor keeps their promises. I have worked with a lot of vendors over my career, but Allscripts...
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Director
Functionality and Upgrades
We struggle sometimes with upgrades because of our long-term relationship with the vendor. There are...
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Director
Functionality and Upgrades
The system is easy to use and navigate, and the users love it. The vendor delivers new technology to...
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Director
Relationship
I am pretty involved with the vendor executives. We have regular meetings and reports, so the...
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Director
Future Outlook
I forecast that my satisfaction a year from now will be slightly improved. The new upgrade will help...
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VP/Other Executive
Functionality and Upgrades
CarePort is really helpful to us. It has taken away a lot of phone calls. CarePort allows us to do a...
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VP/Other Executive
Other Observations & Comments
I hope CarePort is part of our long-term plans, but I am not sure. CarePort would be part of our...
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VP/Other Executive
Functionality and Upgrades
CarePort definitely works as promoted. We are happy with it. If I look for a house with Zillow, I...
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VP/Other Executive
Functionality and Upgrades
CarePort is embedded into the transfer technology product. When it was just Allscripts, we could do...
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CIO
Functionality and Upgrades
Very minimal support is needed for Allscripts' system. They do a really good job at self-sustaining;...
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CIO
Functionality and Upgrades
It would be nice if Care Management were on the same database as the acute care product and setting;...
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CIO
Functionality and Upgrades
The thing regarding Allscripts' product platforms that hasn't enabled Allscripts well is that they...
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CIO
Interfacing and Integration
Allscripts keeps their promises. However, it takes time for that. For example, from a long-term...
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CIO
Other Observations & Comments
We have received our money's worth from Allscripts' portfolio with the exception of the dbMotion...
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Manager
Service and Support
In terms of how Allscripts helped us during COVID-19, they quite quickly rolled out dashboards that...
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Manager
Implementation and Training
The ongoing training is extremely detailed, and the documentation is robust. The vendor is willing...
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Manager
Interfacing and Integration
The product does exactly what Allscripts said it would do. There is some integration technology that...
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Manager
Other Observations & Comments
I think everyone would say that the vendor nickel-and-dimes, but the vendor doesn't do that when the...
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Manager
Other Observations & Comments
When it comes to overall product quality, I guess there is always room for improvement. But the way...
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VP/Other Executive
Functionality and Upgrades
Care Director is a very good standalone product. And it is the only thing we have right now for our...
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VP/Other Executive
Interfacing and Integration
Data flows in from one of our third-party systems to Care Director, so when we were starting to look...
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VP/Other Executive
Other Observations & Comments
Allscripts was not proactive in reaching out to us to show us how we could use their tool and what...
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VP/Other Executive
Future Outlook
The system is part of our long-term plans, but I would be more likely to keep it if it were a better...
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VP/Other Executive
ROI / Cost (care and feeding)
Allscripts really did charge us or try to charge us for everything, and that made our relationship...
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VP/Other Executive
Functionality and Upgrades
I am not sure that we have had any ongoing training with Allscripts. There are a couple of things...
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VP/Other Executive
Technology
I don’t think we have really seen anything new in Care Director in the last few years. The product...
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VP/Other Executive
Other Observations & Comments
Allscripts’ support people are actually pretty responsive. But within their executive level, there...
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VP/Other Executive
Other Observations & Comments
I wouldn’t not recommend Care Director, but it isn’t the first product that comes to mind. If in a...
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Manager
Implementation and Training
When it comes to training, I feel like a lot of it consists of us reaching out to Allscripts. When...
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Manager
ROI / Cost (care and feeding)
We would not buy the product again. We are considering changing it probably sooner than another...
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Manager
Functionality and Upgrades
I don't know whether there is another update. The system seems very outdated because it is not as...
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Manager
Relationship
I am not likely to recommend Allscripts to a peer or friend. I would rate the vendor pretty low on...
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Manager
ROI / Cost (care and feeding)
Our other vendor nickel-and-dimes us, but Allscripts avoids doing that.
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Manager
Future Outlook
I would give the product a C- if I had to give it a letter grade. We purchased the product because...
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Manager
Implementation and Training
We didn’t get value from the product, but we got value from the processes and from doing the...
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VP/Other Executive
Interfacing and Integration
Patients come to us from all over the place, and if they have been seen in our community at other...
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VP/Other Executive
Lessons Learned
It took us a lot longer to implement than I ever would have expected because there was a lot of...
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VP/Other Executive
Relationship
The most recent upgrade went quite well. The project was well organized. The leadership on both...
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VP/Other Executive
Other Observations & Comments
We haven't done any training recently because the core team has worked with the product, and we...
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VP/Other Executive
Functionality and Upgrades
I don't really hear any negative feedback about the product. We don't use it in the same way that we...
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VP/Other Executive
Other Observations & Comments
It can be challenging to know whether the vendor is delivering new technology that meets our needs...
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Manager
Functionality and Upgrades
There are many patients who require some post-discharge care. Care Director is an excellent tool...
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CIO
Other Observations & Comments
Allscripts' effort to include the system as part of their population health strategy has further...
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CIO
Other Observations & Comments
The system is not built to be a strong analytics platform. It is built to create analytics based on...
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CIO
Functionality and Upgrades
Allscripts has two or three other analytics platforms that they use as part of their population...
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Director
Other Observations & Comments
Allscripts is working on some changes for CarePort over the next few months, so I see my...
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Director
Other Observations & Comments
I have been pressured internally to move to another system. But with the way things are moving, we...
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Director
Service and Support
Allscripts has a lot of good plans for getting to a final outcome, but sometimes things take longer...
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Director
Functionality and Upgrades
The end-user complaint that I hear is that the information in CarePort is not updated. The facility...
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CIO
Functionality and Upgrades
dbMotion Population Health Analytics didn't quite do what we had hoped it would in terms of...
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CIO
Other Observations & Comments
When providers are in the EMR and want to see what information is available from other EMRs,...
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CIO
Other Observations & Comments
The thing we found with Care Director is that the ACOs and insurance companies we work with almost...
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CIO
Functionality and Upgrades
Care Director lives in the cloud, and Allscripts upgraded it pretty well.
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CIO
ROI / Cost (care and feeding)
The value of Care Director has somewhat diminished. We are still using the system for some of the...
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CIO
Functionality and Upgrades
We are still using Care Director, and Allscripts has helped me do a lot of work. It is kind of cool...
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Analyst/Coordinator
Interfacing and Integration
On the outpatient level, the physicians want to be able to see patient appointments, although the...
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Analyst/Coordinator
Lessons Learned
Allscripts' system should be able to profile patients for patient behavior, as other systems can....
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Director
Service and Support
I have one pending request, and Allscripts assigned someone to it, but I have not seen anything move...
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Director
Future Outlook
Allscripts is part of our long term plans. I would buy their product again.
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Director
Relationship
Allscripts doesn’t keep their promises, and I haven’t really experienced any new technology from...
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Director
Relationship
Allscripts’ phone and web support could be better. We recently showed up to work, and the system was...
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Director
Functionality and Upgrades
For the most part, the system meets our needs. There is always something that we want to be a little...
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Director
Functionality and Upgrades
Overall, our experience with Allscripts has been pretty good. The system is useful for everyone who...
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Director
Functionality and Upgrades
One area that really Allscripts needs to improve is their reporting. The vendor has a lot of report...
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Director
Technology
Allscripts doesn't keep their promises because they say the system will be cloud based and smooth...
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Director
Implementation and Training
The Allscripts implementation services are fine, and the training is good. Allscripts did a good job...
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Director
Functionality and Upgrades
The processes for sending referrals and getting accurate reports from Allscripts Care Management are...
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Director
Interfacing and Integration
I hear our users complain about Allscripts all the time. None of the other companies use the...
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Director
Technology
Allscripts' innovation is behind the eight ball.
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Director
Service and Support
When we call Allscripts after hours, it takes a while to get somebody on the phone, and then when...
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Director
Relationship
I wouldn't recommend the product because Allscripts isn't an innovator in the care management space,...
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Director
Interfacing and Integration
Allscripts definitely oversold CarePort. Other organizations used it and acted like it had no issues...
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Director
Functionality and Upgrades
CarePort is really easy to use and self-explanatory for people who use it day to day. We pick the...
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Director
Functionality and Upgrades
The readmission rates for home health are calculated totally wrong in CarePort. I can tell that the...
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Director
Service and Support
Allscripts fixes easy issues right away. If the issue is something like transfer wages or another...
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