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KLAS Research Director - Bradley Hunter
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User Commentary

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CIO

Allscripts is good on support and is not that expensive.

May 2021
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Director

Our product is multiple years old because we cannot afford to upgrade. The upgrades are so...

Apr 2021
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(0)
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Manager

Care Management is a very simplistic, clean product that has all the bells and whistles that a care...

Apr 2021
||
(0)
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Manager

Allscripts does have an idea board where we can put an idea out there and vote on it. They...

Apr 2021
||
(0)
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 or  to see details.

Manager

I wish we could figure out a way to calculate whether we got our money’s worth with Care Management....

Apr 2021
||
(0)
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Manager

Allscripts does charge us outside of the contract, but we are always thinking outside of the...

Apr 2021
||
(0)
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 or  to see details.

Manager

The training for Care Management is very in depth. The vendor gives a lot of information, and they...

Apr 2021
||
(0)
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Manager

Care Director just does not have enough high technology that we need. There is technology out today...

Apr 2021
||
(0)
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 or  to see details.

Manager

Care Director could have better capabilities for interoperability and communication technology. The...

Apr 2021
||
(0)
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 or  to see details.

Manager

Allscripts tries their best with support, but they keep laying off staff members that are familiar...

Apr 2021
||
(0)
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 or  to see details.

Manager

We are going down the road of enhancing Care Director. We did a pilot program with the product, and...

Apr 2021
||
(0)
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Director

Care Director does not communicate with our EMR, which is from a different vendor. The systems are...

Mar 2021
||
(0)
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Director

I would tell a peer that Care Management is able to meet documentation requirements and all of our...

Mar 2021
||
(0)
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Director

There is duplicate documentation between our electronic medical record and our discharge planning...

Mar 2021
||
(0)
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 or  to see details.

Director

We haven't done any major upgrades, but we are going to do one in the future. We are hopeful that it...

Mar 2021
||
(0)
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 or  to see details.

Director

When we call the vendor about issues, they check on things. Sometimes there are delays with getting...

Mar 2021
||
(0)
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Director

Multiple executives from Allscripts have come to meet with me. Allscripts has been a lot more...

Mar 2021
||
(0)
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Director

I would tell peers that Care Director is able to decrease the amount of time that employees spend...

Mar 2021
||
(0)
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VP/Other Executive

A few months ago, Care Director had pretty poor reliability performance. It would just go down or...

Mar 2021
||
(0)
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VP/Other Executive

From a usability perspective, we are using Care Director in our special way. I don’t know that we...

Mar 2021
||
(0)
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VP/Other Executive

I don’t know where Care Director is going after the divestiture, so I would not recommend it. I...

Mar 2021
||
(0)
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 or  to see details.

CMIO

There has been high turnover on the Allscripts sales team, and we didn't get things that we believed...

Feb 2021
||
(0)
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 or  to see details.

CMIO

It is hard to discover where the problem is with Allscripts' training. We are using their packaged,...

Feb 2021
||
(0)
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 or  to see details.

CMIO

We have a huge data gap with Allscripts and cannot get any data out of the EHR. I can’t tell whether...

Feb 2021
||
(0)
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 or  to see details.

CMIO

When the project managers from Allscripts come out, they seem to do great things. But if we have...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Allscripts' solution integrates easily with other applications through standard protocols. That...

Jan 2021
||
(0)
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Analyst/Coordinator

Allscripts' solution is very easy to use and navigate. Users can always find what they are looking...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We don’t use the reporting from Care Management because the canned reports are difficult to use and...

Jan 2021
||
(0)
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 or  to see details.

Director

Allscripts' product has been good for us, but it isn't integrated with our other Allscripts...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system isn't part of our long-term plans because we are looking for a single EMR that goes...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system fulfills the original purpose that we bought it for, but it doesn't go above and beyond...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We never hear from Allscripts. The communication is one way, and we initiate it. The executive...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a good working relationship with Allscripts. We are doing a lot more with them, and we have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The education piece is a challenge. We seem to constantly be reeducating our staff. There is...

Sep 2020
||
(0)
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 or  to see details.

Director

We have work groups with the vendor for all the things we would like to see change in the product. I...

Sep 2020
||
(0)
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 or  to see details.

Director

The vendor was helpful by automating our lab results so that patients' COVID-19 tests could be...

Sep 2020
||
(0)
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 or  to see details.

Director

The vendor is slow to make necessary changes and make the system work. Making changes seems like it...

Sep 2020
||
(0)
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 or  to see details.

Manager

We really like working with Allscripts. We liked what Extended Care Information Network (ECIN) did...

Sep 2020
||
(0)
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 or  to see details.

Manager

With the CarePort piece, we can determine a particular payer. The system shares information with us....

Sep 2020
||
(0)
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Manager

I would tell Allscripts' executives to keep moving forward with integration and with the CarePort...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is moving forward with things, but the architecture seems to be the same as it has always...

Sep 2020
||
(0)
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 or  to see details.

Director

The vendor responded quickly to the COVID-19 crisis. We could map all of COVID-19 and put in an...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is part of our long-term plans. It is considered one of our organization's critical...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps their promises. I have worked with a lot of vendors over my career, but Allscripts...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We struggle sometimes with upgrades because of our long-term relationship with the vendor. There are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is easy to use and navigate, and the users love it. The vendor delivers new technology to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am pretty involved with the vendor executives. We have regular meetings and reports, so the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I forecast that my satisfaction a year from now will be slightly improved. The new upgrade will help...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePort is really helpful to us. It has taken away a lot of phone calls. CarePort allows us to do a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I hope CarePort is part of our long-term plans, but I am not sure. CarePort would be part of our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePort definitely works as promoted. We are happy with it. If I look for a house with Zillow, I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePort is embedded into the transfer technology product. When it was just Allscripts, we could do...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Very minimal support is needed for Allscripts' system. They do a really good job at self-sustaining;...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

It would be nice if Care Management were on the same database as the acute care product and setting;...

Aug 2020
||
(0)
 Thank you  Helpful

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CIO

The thing regarding Allscripts' product platforms that hasn't enabled Allscripts well is that they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts keeps their promises. However, it takes time for that. For example, from a long-term...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have received our money's worth from Allscripts' portfolio with the exception of the dbMotion...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of how Allscripts helped us during COVID-19, they quite quickly rolled out dashboards that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ongoing training is extremely detailed, and the documentation is robust. The vendor is willing...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does exactly what Allscripts said it would do. There is some integration technology that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think everyone would say that the vendor nickel-and-dimes, but the vendor doesn't do that when the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to overall product quality, I guess there is always room for improvement. But the way...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Care Director is a very good standalone product. And it is the only thing we have right now for our...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Data flows in from one of our third-party systems to Care Director, so when we were starting to look...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts was not proactive in reaching out to us to show us how we could use their tool and what...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is part of our long-term plans, but I would be more likely to keep it if it were a better...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts really did charge us or try to charge us for everything, and that made our relationship...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure that we have had any ongoing training with Allscripts. There are a couple of things...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t think we have really seen anything new in Care Director in the last few years. The product...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts’ support people are actually pretty responsive. But within their executive level, there...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wouldn’t not recommend Care Director, but it isn’t the first product that comes to mind. If in a...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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