CareInMotion
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
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User Commentary
The vendor is not reaching out before we have issues, so the vendor is not at all proactive.
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It is a little bit frustrating that CarePort faxes a document that has a referral code and then we...
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There is a separate program that we can purchase from WellSky where the referral is able to be...
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We will ask Allscripts to enhance something that obviously should be enhanced, but the vendor wants...
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We do have access to the vendor's executive teams. That is usually how we get things done because...
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In the grand scheme of things, Care Management isn't all that expensive when it comes to how we pay...
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Inside the software, we have some notifications that allow us to alert teams when patients get...
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We have been very dissatisfied with the vendor's support team. The vendor outsourced almost their...
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Allscripts has some real deficiencies in their support when it comes to their process. We have...
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There are some promises that Allscripts has failed on. We set time frames and guidelines, and the...
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A lot of the enhancements that we have today came at our request. Those have drastically improved...
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We got rid of our previous population health management product because it didn't support our...
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Allscripts does not charge for every little thing. We pay one price that is all inclusive.
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The vendor communicates when they are going to new versions and things like that. We had an issue...
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We have to pay for training, so ongoing training from the vendor doesn't occur. The vendor is...
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We couldn’t live without the product. We are very pleased with the communication it has with the...
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The product is a remote hosted application. We have had a couple of days where the application has...
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We have rarely had to make calls about this application, and when we have had to, we have never had...
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In the past, Allscripts did deliver on requests or requirements that we put forward, but it took us...
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One thing that the current product does well is present an interface that makes sense, although it...
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Care Director needs a more stable structure when it comes to product development. The last version...
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Allscripts has a good product when it comes to the solution that was given to us for our program....
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As far as I can remember, Allscripts did have a structure for off-hour support. Many times, I called...
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There were times when Allscripts would find an issue and let us know, but many other times, we as...
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CarePort is a really great product for the consumer. It works like a multiple listing service for...
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Allscripts' concept with the Care Director and Care Management products being interfaced was that we...
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We can enter cases online, or we can call Allscripts support. When we feel something needs to be...
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There are things that the vendor could do in terms of setting up more regular cadences for talking...
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Allscripts Care Management works really well, and our care team really liked it. I have heard...
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We aren't charged for every little thing, but there have been some additional add-ons. I don't feel...
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If someone is looking for a product for post-discharge, Allscripts Care Management is probably one...
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Allscripts Care Management has been working well for years, and that would lead me to believe that...
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We have been using Allscripts Care Management at the facility for a long time. Our facility is...
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We don't really have a lot of support for Allscripts Care Management. If I log a ticket, I have to...
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The utilization piece in Allscripts Care Management is not robust. We actually don't use that piece...
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We haven't received any training from Allscripts for Allscripts Care Management. We have been on our...
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The pricing model for Allscripts Care Management is outdated for the services that Allscripts...
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Allscripts Care Management works well for referrals. It is a niche system, and there aren't a lot of...
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We have a strong partnership with the vendor, and we work very well together. The vendor has a...
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Every time we add a project type, we have downtime. That is definitely not optimal. So many...
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The vendor has knowledgeable people who do the training, but there is not a lot of documentation....
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When we find an issue that has to go into the queue to be addressed, the time frame for resolving...
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We get our money's worth from the system. We have made several regulatory requirements that would...
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I have worked with Allscripts' project management team. Their resources have been very responsive to...
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Allscripts' standard reports aren't fantastic, so there are a lot of things where we have to...
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We haven't needed a lot of new bells and whistles with Allscripts' application.
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Allscripts' support is having some issues with their website where multiple tickets are open, and I...
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I have worked on some contracting with Allscripts, and they have been good with us. There are very...
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We are considering moving away from Allscripts' solution and utilizing another application that we...
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