CareInMotion
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
User Commentary
CarePort is a really great product for the consumer. It works like a multiple listing service for...
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Allscripts' concept with the Care Director and Care Management products being interfaced was that we...
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We can enter cases online, or we can call Allscripts support. When we feel something needs to be...
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There are things that the vendor could do in terms of setting up more regular cadences for talking...
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Allscripts Care Management works really well, and our care team really liked it. I have heard...
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We aren't charged for every little thing, but there have been some additional add-ons. I don't feel...
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If someone is looking for a product for post-discharge, Allscripts Care Management is probably one...
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Allscripts Care Management has been working well for years, and that would lead me to believe that...
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We have been using Allscripts Care Management at the facility for a long time. Our facility is...
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We don't really have a lot of support for Allscripts Care Management. If I log a ticket, I have to...
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The utilization piece in Allscripts Care Management is not robust. We actually don't use that piece...
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We haven't received any training from Allscripts for Allscripts Care Management. We have been on our...
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The pricing model for Allscripts Care Management is outdated for the services that Allscripts...
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Allscripts Care Management works well for referrals. It is a niche system, and there aren't a lot of...
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We have a strong partnership with the vendor, and we work very well together. The vendor has a...
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Every time we add a project type, we have downtime. That is definitely not optimal. So many...
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The vendor has knowledgeable people who do the training, but there is not a lot of documentation....
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When we find an issue that has to go into the queue to be addressed, the time frame for resolving...
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We get our money's worth from the system. We have made several regulatory requirements that would...
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I have worked with Allscripts' project management team. Their resources have been very responsive to...
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Allscripts' standard reports aren't fantastic, so there are a lot of things where we have to...
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We haven't needed a lot of new bells and whistles with Allscripts' application.
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Allscripts' support is having some issues with their website where multiple tickets are open, and I...
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I have worked on some contracting with Allscripts, and they have been good with us. There are very...
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We are considering moving away from Allscripts' solution and utilizing another application that we...
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Allscripts is good on support and is not that expensive.
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Our product is multiple years old because we cannot afford to upgrade. The upgrades are so...
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Care Management is a very simplistic, clean product that has all the bells and whistles that a care...
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Allscripts does have an idea board where we can put an idea out there and vote on it. They...
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I wish we could figure out a way to calculate whether we got our money’s worth with Care Management....
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Allscripts does charge us outside of the contract, but we are always thinking outside of the...
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The training for Care Management is very in depth. The vendor gives a lot of information, and they...
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Care Director just does not have enough high technology that we need. There is technology out today...
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Care Director could have better capabilities for interoperability and communication technology. The...
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Allscripts tries their best with support, but they keep laying off staff members that are familiar...
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We are going down the road of enhancing Care Director. We did a pilot program with the product, and...
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Care Director does not communicate with our EMR, which is from a different vendor. The systems are...
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I would tell a peer that Care Management is able to meet documentation requirements and all of our...
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There is duplicate documentation between our electronic medical record and our discharge planning...
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We haven't done any major upgrades, but we are going to do one in the future. We are hopeful that it...
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When we call the vendor about issues, they check on things. Sometimes there are delays with getting...
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Multiple executives from Allscripts have come to meet with me. Allscripts has been a lot more...
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I would tell peers that Care Director is able to decrease the amount of time that employees spend...
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A few months ago, Care Director had pretty poor reliability performance. It would just go down or...
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From a usability perspective, we are using Care Director in our special way. I don’t know that we...
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I don’t know where Care Director is going after the divestiture, so I would not recommend it. I...
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There has been high turnover on the Allscripts sales team, and we didn't get things that we believed...
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It is hard to discover where the problem is with Allscripts' training. We are using their packaged,...
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We have a huge data gap with Allscripts and cannot get any data out of the EHR. I can’t tell whether...
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When the project managers from Allscripts come out, they seem to do great things. But if we have...
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