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User Commentary

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Director

Implementation and Training

The education piece is a challenge. We seem to constantly be reeducating our staff. There is...

Sep 2020
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Director

Other Observations & Comments

We have work groups with the vendor for all the things we would like to see change in the product. I...

Sep 2020
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Director

Service and Support

The vendor was helpful by automating our lab results so that patients' COVID-19 tests could be...

Sep 2020
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Director

Functionality and Upgrades

The vendor is slow to make necessary changes and make the system work. Making changes seems like it...

Sep 2020
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Manager

Service and Support

We really like working with Allscripts. We liked what Extended Care Information Network (ECIN) did...

Sep 2020
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Manager

Functionality and Upgrades

With the CarePort piece, we can determine a particular payer. The system shares information with us....

Sep 2020
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Manager

Interfacing and Integration

I would tell Allscripts' executives to keep moving forward with integration and with the CarePort...

Sep 2020
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Manager

Service and Support

Allscripts is moving forward with things, but the architecture seems to be the same as it has always...

Sep 2020
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Director

Service and Support

The vendor responded quickly to the COVID-19 crisis. We could map all of COVID-19 and put in an...

Sep 2020
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Director

Functionality and Upgrades

The system is part of our long-term plans. It is considered one of our organization's critical...

Sep 2020
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Director

Relationship

The vendor keeps their promises. I have worked with a lot of vendors over my career, but Allscripts...

Sep 2020
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Director

Functionality and Upgrades

We struggle sometimes with upgrades because of our long-term relationship with the vendor. There are...

Sep 2020
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Director

Functionality and Upgrades

The system is easy to use and navigate, and the users love it. The vendor delivers new technology to...

Sep 2020
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Director

Relationship

I am pretty involved with the vendor executives. We have regular meetings and reports, so the...

Sep 2020
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Director

Future Outlook

I forecast that my satisfaction a year from now will be slightly improved. The new upgrade will help...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

CarePort is really helpful to us. It has taken away a lot of phone calls. CarePort allows us to do a...

Sep 2020
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VP/Other Executive

Other Observations & Comments

I hope CarePort is part of our long-term plans, but I am not sure. CarePort would be part of our...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

CarePort definitely works as promoted. We are happy with it. If I look for a house with Zillow, I...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

CarePort is embedded into the transfer technology product. When it was just Allscripts, we could do...

Sep 2020
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CIO

Functionality and Upgrades

Very minimal support is needed for Allscripts' system. They do a really good job at self-sustaining;...

Aug 2020
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CIO

Functionality and Upgrades

It would be nice if Care Management were on the same database as the acute care product and setting;...

Aug 2020
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CIO

Functionality and Upgrades

The thing regarding Allscripts' product platforms that hasn't enabled Allscripts well is that they...

Jul 2020
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CIO

Interfacing and Integration

Allscripts keeps their promises. However, it takes time for that. For example, from a long-term...

Jul 2020
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CIO

Other Observations & Comments

We have received our money's worth from Allscripts' portfolio with the exception of the dbMotion...

Jul 2020
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Manager

Service and Support

In terms of how Allscripts helped us during COVID-19, they quite quickly rolled out dashboards that...

Jun 2020
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Manager

Implementation and Training

The ongoing training is extremely detailed, and the documentation is robust. The vendor is willing...

Jun 2020
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Manager

Interfacing and Integration

The product does exactly what Allscripts said it would do. There is some integration technology that...

Jun 2020
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Manager

Other Observations & Comments

I think everyone would say that the vendor nickel-and-dimes, but the vendor doesn't do that when the...

Jun 2020
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Manager

Other Observations & Comments

When it comes to overall product quality, I guess there is always room for improvement. But the way...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Care Director is a very good standalone product. And it is the only thing we have right now for our...

May 2020
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VP/Other Executive

Interfacing and Integration

Data flows in from one of our third-party systems to Care Director, so when we were starting to look...

May 2020
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VP/Other Executive

Other Observations & Comments

Allscripts was not proactive in reaching out to us to show us how we could use their tool and what...

May 2020
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VP/Other Executive

Future Outlook

The system is part of our long-term plans, but I would be more likely to keep it if it were a better...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts really did charge us or try to charge us for everything, and that made our relationship...

May 2020
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VP/Other Executive

Functionality and Upgrades

I am not sure that we have had any ongoing training with Allscripts. There are a couple of things...

May 2020
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VP/Other Executive

Technology

I don’t think we have really seen anything new in Care Director in the last few years. The product...

May 2020
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VP/Other Executive

Other Observations & Comments

Allscripts’ support people are actually pretty responsive. But within their executive level, there...

May 2020
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VP/Other Executive

Other Observations & Comments

I wouldn’t not recommend Care Director, but it isn’t the first product that comes to mind. If in a...

May 2020
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Manager

Implementation and Training

When it comes to training, I feel like a lot of it consists of us reaching out to Allscripts. When...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We would not buy the product again. We are considering changing it probably sooner than another...

Apr 2020
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Manager

Functionality and Upgrades

I don't know whether there is another update. The system seems very outdated because it is not as...

Apr 2020
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Manager

Relationship

I am not likely to recommend Allscripts to a peer or friend. I would rate the vendor pretty low on...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Our other vendor nickel-and-dimes us, but Allscripts avoids doing that.

Mar 2020
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Manager

Future Outlook

I would give the product a C- if I had to give it a letter grade. We purchased the product because...

Mar 2020
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Manager

Implementation and Training

We didn’t get value from the product, but we got value from the processes and from doing the...

Mar 2020
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VP/Other Executive

Interfacing and Integration

Patients come to us from all over the place, and if they have been seen in our community at other...

Feb 2020
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VP/Other Executive

Lessons Learned

It took us a lot longer to implement than I ever would have expected because there was a lot of...

Feb 2020
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VP/Other Executive

Relationship

The most recent upgrade went quite well. The project was well organized. The leadership on both...

Feb 2020
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VP/Other Executive

Other Observations & Comments

We haven't done any training recently because the core team has worked with the product, and we...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

I don't really hear any negative feedback about the product. We don't use it in the same way that we...

Feb 2020
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VP/Other Executive

Other Observations & Comments

It can be challenging to know whether the vendor is delivering new technology that meets our needs...

Feb 2020
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Manager

Functionality and Upgrades

There are many patients who require some post-discharge care. Care Director is an excellent tool...

Oct 2019
 Helpful

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CIO

Other Observations & Comments

Allscripts' effort to include the system as part of their population health strategy has further...

Oct 2019
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CIO

Other Observations & Comments

The system is not built to be a strong analytics platform. It is built to create analytics based on...

Oct 2019
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CIO

Functionality and Upgrades

Allscripts has two or three other analytics platforms that they use as part of their population...

Oct 2019
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Director

Other Observations & Comments

Allscripts is working on some changes for CarePort over the next few months, so I see my...

Oct 2019
 Helpful

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Director

Other Observations & Comments

I have been pressured internally to move to another system. But with the way things are moving, we...

Oct 2019
 Helpful

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Director

Service and Support

Allscripts has a lot of good plans for getting to a final outcome, but sometimes things take longer...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

The end-user complaint that I hear is that the information in CarePort is not updated. The facility...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

dbMotion Population Health Analytics didn't quite do what we had hoped it would in terms of...

Oct 2019
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CIO

Other Observations & Comments

When providers are in the EMR and want to see what information is available from other EMRs,...

Oct 2019
 Helpful

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CIO

Other Observations & Comments

The thing we found with Care Director is that the ACOs and insurance companies we work with almost...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

Care Director lives in the cloud, and Allscripts upgraded it pretty well.

Oct 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

The value of Care Director has somewhat diminished. We are still using the system for some of the...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

We are still using Care Director, and Allscripts has helped me do a lot of work. It is kind of cool...

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

On the outpatient level, the physicians want to be able to see patient appointments, although the...

Oct 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

Allscripts' system should be able to profile patients for patient behavior, as other systems can....

Oct 2019
 Helpful

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Director

Service and Support

I have one pending request, and Allscripts assigned someone to it, but I have not seen anything move...

Oct 2019
 Helpful

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Director

Future Outlook

Allscripts is part of our long term plans. I would buy their product again.

Oct 2019
 Helpful

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Director

Relationship

Allscripts doesn’t keep their promises, and I haven’t really experienced any new technology from...

Oct 2019
 Helpful

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Director

Relationship

Allscripts’ phone and web support could be better. We recently showed up to work, and the system was...

Oct 2019
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Director

Functionality and Upgrades

For the most part, the system meets our needs. There is always something that we want to be a little...

Oct 2019
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Director

Functionality and Upgrades

Overall, our experience with Allscripts has been pretty good. The system is useful for everyone who...

Oct 2019
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Director

Functionality and Upgrades

One area that really Allscripts needs to improve is their reporting. The vendor has a lot of report...

Oct 2019
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Director

Technology

Allscripts doesn't keep their promises because they say the system will be cloud based and smooth...

Oct 2019
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Director

Implementation and Training

The Allscripts implementation services are fine, and the training is good. Allscripts did a good job...

Oct 2019
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Director

Functionality and Upgrades

The processes for sending referrals and getting accurate reports from Allscripts Care Management are...

Oct 2019
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Director

Interfacing and Integration

I hear our users complain about Allscripts all the time. None of the other companies use the...

Oct 2019
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Director

Technology

Allscripts' innovation is behind the eight ball.

Oct 2019
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Director

Service and Support

When we call Allscripts after hours, it takes a while to get somebody on the phone, and then when...

Oct 2019
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Director

Relationship

I wouldn't recommend the product because Allscripts isn't an innovator in the care management space,...

Oct 2019
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Director

Interfacing and Integration

Allscripts definitely oversold CarePort. Other organizations used it and acted like it had no issues...

Oct 2019
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Director

Functionality and Upgrades

CarePort is really easy to use and self-explanatory for people who use it day to day. We pick the...

Oct 2019
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Director

Functionality and Upgrades

The readmission rates for home health are calculated totally wrong in CarePort. I can tell that the...

Oct 2019
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Director

Service and Support

Allscripts fixes easy issues right away. If the issue is something like transfer wages or another...

Oct 2019
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