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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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Director

We have a strong partnership with the vendor, and we work very well together. The vendor has a...

Jul 2021
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Director

Every time we add a project type, we have downtime. That is definitely not optimal. So many...

Jul 2021
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(0)
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Director

The vendor has knowledgeable people who do the training, but there is not a lot of documentation....

Jul 2021
||
(0)
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Director

When we find an issue that has to go into the queue to be addressed, the time frame for resolving...

Jul 2021
||
(0)
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Director

We get our money's worth from the system. We have made several regulatory requirements that would...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked with Allscripts' project management team. Their resources have been very responsive to...

Jul 2021
||
(0)
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Analyst/Coordinator

Allscripts' standard reports aren't fantastic, so there are a lot of things where we have to...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We haven't needed a lot of new bells and whistles with Allscripts' application.

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Allscripts' support is having some issues with their website where multiple tickets are open, and I...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked on some contracting with Allscripts, and they have been good with us. There are very...

Jul 2021
||
(0)
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Analyst/Coordinator

We are considering moving away from Allscripts' solution and utilizing another application that we...

Jul 2021
||
(0)
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CIO

Allscripts is good on support and is not that expensive.

May 2021
||
(0)
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Director

Our product is multiple years old because we cannot afford to upgrade. The upgrades are so...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Care Management is a very simplistic, clean product that has all the bells and whistles that a care...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts does have an idea board where we can put an idea out there and vote on it. They...

Apr 2021
||
(0)
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 or  to see details.

Manager

I wish we could figure out a way to calculate whether we got our money’s worth with Care Management....

Apr 2021
||
(0)
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 or  to see details.

Manager

Allscripts does charge us outside of the contract, but we are always thinking outside of the...

Apr 2021
||
(0)
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 or  to see details.

Manager

The training for Care Management is very in depth. The vendor gives a lot of information, and they...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Care Director just does not have enough high technology that we need. There is technology out today...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Care Director could have better capabilities for interoperability and communication technology. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts tries their best with support, but they keep laying off staff members that are familiar...

Apr 2021
||
(0)
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 or  to see details.

Manager

We are going down the road of enhancing Care Director. We did a pilot program with the product, and...

Apr 2021
||
(0)
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 or  to see details.

Director

Care Director does not communicate with our EMR, which is from a different vendor. The systems are...

Mar 2021
||
(0)
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Director

I would tell a peer that Care Management is able to meet documentation requirements and all of our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is duplicate documentation between our electronic medical record and our discharge planning...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't done any major upgrades, but we are going to do one in the future. We are hopeful that it...

Mar 2021
||
(0)
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 or  to see details.

Director

When we call the vendor about issues, they check on things. Sometimes there are delays with getting...

Mar 2021
||
(0)
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Director

Multiple executives from Allscripts have come to meet with me. Allscripts has been a lot more...

Mar 2021
||
(0)
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Director

I would tell peers that Care Director is able to decrease the amount of time that employees spend...

Mar 2021
||
(0)
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 or  to see details.

VP/Other Executive

A few months ago, Care Director had pretty poor reliability performance. It would just go down or...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From a usability perspective, we are using Care Director in our special way. I don’t know that we...

Mar 2021
||
(0)
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VP/Other Executive

I don’t know where Care Director is going after the divestiture, so I would not recommend it. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There has been high turnover on the Allscripts sales team, and we didn't get things that we believed...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

It is hard to discover where the problem is with Allscripts' training. We are using their packaged,...

Feb 2021
||
(0)
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 or  to see details.

CMIO

We have a huge data gap with Allscripts and cannot get any data out of the EHR. I can’t tell whether...

Feb 2021
||
(0)
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 or  to see details.

CMIO

When the project managers from Allscripts come out, they seem to do great things. But if we have...

Feb 2021
||
(0)
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Analyst/Coordinator

Allscripts' solution integrates easily with other applications through standard protocols. That...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Allscripts' solution is very easy to use and navigate. Users can always find what they are looking...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don’t use the reporting from Care Management because the canned reports are difficult to use and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts' product has been good for us, but it isn't integrated with our other Allscripts...

Nov 2020
||
(0)
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 or  to see details.

Director

The system isn't part of our long-term plans because we are looking for a single EMR that goes...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system fulfills the original purpose that we bought it for, but it doesn't go above and beyond...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We never hear from Allscripts. The communication is one way, and we initiate it. The executive...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a good working relationship with Allscripts. We are doing a lot more with them, and we have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The education piece is a challenge. We seem to constantly be reeducating our staff. There is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have work groups with the vendor for all the things we would like to see change in the product. I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was helpful by automating our lab results so that patients' COVID-19 tests could be...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is slow to make necessary changes and make the system work. Making changes seems like it...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really like working with Allscripts. We liked what Extended Care Information Network (ECIN) did...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the CarePort piece, we can determine a particular payer. The system shares information with us....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell Allscripts' executives to keep moving forward with integration and with the CarePort...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is moving forward with things, but the architecture seems to be the same as it has always...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor responded quickly to the COVID-19 crisis. We could map all of COVID-19 and put in an...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is part of our long-term plans. It is considered one of our organization's critical...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps their promises. I have worked with a lot of vendors over my career, but Allscripts...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We struggle sometimes with upgrades because of our long-term relationship with the vendor. There are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is easy to use and navigate, and the users love it. The vendor delivers new technology to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am pretty involved with the vendor executives. We have regular meetings and reports, so the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I forecast that my satisfaction a year from now will be slightly improved. The new upgrade will help...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePort is really helpful to us. It has taken away a lot of phone calls. CarePort allows us to do a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I hope CarePort is part of our long-term plans, but I am not sure. CarePort would be part of our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePort definitely works as promoted. We are happy with it. If I look for a house with Zillow, I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePort is embedded into the transfer technology product. When it was just Allscripts, we could do...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Very minimal support is needed for Allscripts' system. They do a really good job at self-sustaining;...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

It would be nice if Care Management were on the same database as the acute care product and setting;...

Aug 2020
||
(0)
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