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User Commentary

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CIO

Allscripts' concept with the Care Director and Care Management products being interfaced was that we...

Sep 2021
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CIO

We can enter cases online, or we can call Allscripts support. When we feel something needs to be...

Sep 2021
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CIO

There are things that the vendor could do in terms of setting up more regular cadences for talking...

Sep 2021
||
(0)
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CIO

Allscripts Care Management works really well, and our care team really liked it. I have heard...

Sep 2021
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(0)
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CIO

We aren't charged for every little thing, but there have been some additional add-ons. I don't feel...

Sep 2021
||
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CIO

If someone is looking for a product for post-discharge, Allscripts Care Management is probably one...

Sep 2021
||
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CIO

Allscripts Care Management has been working well for years, and that would lead me to believe that...

Sep 2021
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(0)
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Nurse

We have been using Allscripts Care Management at the facility for a long time. Our facility is...

Aug 2021
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(0)
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Nurse

We don't really have a lot of support for Allscripts Care Management. If I log a ticket, I have to...

Aug 2021
||
(0)
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Nurse

The utilization piece in Allscripts Care Management is not robust. We actually don't use that piece...

Aug 2021
||
(0)
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Nurse

We haven't received any training from Allscripts for Allscripts Care Management. We have been on our...

Aug 2021
||
(0)
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Nurse

The pricing model for Allscripts Care Management is outdated for the services that Allscripts...

Aug 2021
||
(0)
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Nurse

Allscripts Care Management works well for referrals. It is a niche system, and there aren't a lot of...

Aug 2021
||
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Director

We have a strong partnership with the vendor, and we work very well together. The vendor has a...

Jul 2021
||
(0)
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Director

Every time we add a project type, we have downtime. That is definitely not optimal. So many...

Jul 2021
||
(0)
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Director

The vendor has knowledgeable people who do the training, but there is not a lot of documentation....

Jul 2021
||
(0)
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Director

When we find an issue that has to go into the queue to be addressed, the time frame for resolving...

Jul 2021
||
(0)
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Director

We get our money's worth from the system. We have made several regulatory requirements that would...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked with Allscripts' project management team. Their resources have been very responsive to...

Jul 2021
||
(0)
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Analyst/Coordinator

Allscripts' standard reports aren't fantastic, so there are a lot of things where we have to...

Jul 2021
||
(0)
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Analyst/Coordinator

We haven't needed a lot of new bells and whistles with Allscripts' application.

Jul 2021
||
(0)
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Analyst/Coordinator

Allscripts' support is having some issues with their website where multiple tickets are open, and I...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked on some contracting with Allscripts, and they have been good with us. There are very...

Jul 2021
||
(0)
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Analyst/Coordinator

We are considering moving away from Allscripts' solution and utilizing another application that we...

Jul 2021
||
(0)
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CIO

Allscripts is good on support and is not that expensive.

May 2021
||
(0)
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Director

Our product is multiple years old because we cannot afford to upgrade. The upgrades are so...

Apr 2021
||
(0)
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Manager

Care Management is a very simplistic, clean product that has all the bells and whistles that a care...

Apr 2021
||
(0)
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Manager

Allscripts does have an idea board where we can put an idea out there and vote on it. They...

Apr 2021
||
(0)
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Manager

I wish we could figure out a way to calculate whether we got our money’s worth with Care Management....

Apr 2021
||
(0)
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Manager

Allscripts does charge us outside of the contract, but we are always thinking outside of the...

Apr 2021
||
(0)
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Manager

The training for Care Management is very in depth. The vendor gives a lot of information, and they...

Apr 2021
||
(0)
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Manager

Care Director just does not have enough high technology that we need. There is technology out today...

Apr 2021
||
(0)
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Manager

Care Director could have better capabilities for interoperability and communication technology. The...

Apr 2021
||
(0)
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Manager

Allscripts tries their best with support, but they keep laying off staff members that are familiar...

Apr 2021
||
(0)
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Manager

We are going down the road of enhancing Care Director. We did a pilot program with the product, and...

Apr 2021
||
(0)
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Director

Care Director does not communicate with our EMR, which is from a different vendor. The systems are...

Mar 2021
||
(0)
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Director

I would tell a peer that Care Management is able to meet documentation requirements and all of our...

Mar 2021
||
(0)
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Director

There is duplicate documentation between our electronic medical record and our discharge planning...

Mar 2021
||
(0)
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Director

We haven't done any major upgrades, but we are going to do one in the future. We are hopeful that it...

Mar 2021
||
(0)
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Director

When we call the vendor about issues, they check on things. Sometimes there are delays with getting...

Mar 2021
||
(0)
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Director

Multiple executives from Allscripts have come to meet with me. Allscripts has been a lot more...

Mar 2021
||
(0)
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Director

I would tell peers that Care Director is able to decrease the amount of time that employees spend...

Mar 2021
||
(0)
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VP/Other Executive

A few months ago, Care Director had pretty poor reliability performance. It would just go down or...

Mar 2021
||
(0)
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VP/Other Executive

From a usability perspective, we are using Care Director in our special way. I don’t know that we...

Mar 2021
||
(0)
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VP/Other Executive

I don’t know where Care Director is going after the divestiture, so I would not recommend it. I...

Mar 2021
||
(0)
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CMIO

There has been high turnover on the Allscripts sales team, and we didn't get things that we believed...

Feb 2021
||
(0)
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CMIO

It is hard to discover where the problem is with Allscripts' training. We are using their packaged,...

Feb 2021
||
(0)
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CMIO

We have a huge data gap with Allscripts and cannot get any data out of the EHR. I can’t tell whether...

Feb 2021
||
(0)
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CMIO

When the project managers from Allscripts come out, they seem to do great things. But if we have...

Feb 2021
||
(0)
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Analyst/Coordinator

Allscripts' solution integrates easily with other applications through standard protocols. That...

Jan 2021
||
(0)
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Analyst/Coordinator

Allscripts' solution is very easy to use and navigate. Users can always find what they are looking...

Jan 2021
||
(0)
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Analyst/Coordinator

We don’t use the reporting from Care Management because the canned reports are difficult to use and...

Jan 2021
||
(0)
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Director

Allscripts' product has been good for us, but it isn't integrated with our other Allscripts...

Nov 2020
||
(0)
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Director

The system isn't part of our long-term plans because we are looking for a single EMR that goes...

Nov 2020
||
(0)
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Director

The system fulfills the original purpose that we bought it for, but it doesn't go above and beyond...

Nov 2020
||
(0)
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Director

We never hear from Allscripts. The communication is one way, and we initiate it. The executive...

Nov 2020
||
(0)
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CIO

We have a good working relationship with Allscripts. We are doing a lot more with them, and we have...

Oct 2020
||
(0)
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