ONE OIS, powered by MOSAIQ (Radiation Oncology) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
ONE OIS is more segmented than other systems we use, and it does not operate from a single unified...
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Loyalty, Product
We have fairly extensive integration between ONE OIS, our EHR, and other solutions, and while the...
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Relationship, Operations
The conversations I have had with some of the people at Elekta who can institute change or help with...
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Operations, Value
The system is bought and paid for, and it is sitting on the shelf not doing any good because we...
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Culture
We paid for the top-of-the-line service and applications that are available, and we probably use...
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Product
We are not integrated at all with the hospital. That is the fault of a variety of people. But we...
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Product
ONE OIS for radiation oncology works better than ONE OIS for medical oncology because there are not...
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Relationship, Product
The support is good for ONE OIS for radiation oncology because there are much fewer issues with it...
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Loyalty
ONE OIS will stay as part of our long-term plans because nobody does it better than Elekta. ONE OIS...
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Relationship, Operations
Elekta has good support people. I have a really good relationship with Elekta, so when I don't get...
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Product
ONE OIS does have some good features, particularly in how it handles documents, task lists, and...
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Product
Some aspects of image handling in ONE OIS are unacceptably sluggish, slow, and cumbersome. Elekta...
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Operations
Elekta hasn’t upgraded ONE OIS, so they don't need to do any training. The last training we got was...
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Relationship
Elekta’s support team is very poor. The team generally tries to help but often has no answers. I...
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Value
I never think software is worth as much as a vendor charges, so I am very unhappy with ONE OIS from...
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Relationship, Product
Since Elekta took over several years ago, they have made virtually no improvements to ONE OIS. Their...
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Operations
We recently did a version upgrade, and then we went to the cloud. Elekta's upgrades aren't perfect,...
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Relationship
Elekta communicates with us, and we get alerts when there are defects or things that could...
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Relationship, Value
We are still having a lot of growing pains, but Elekta has jumped up to provide support people. Due...
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Operations
When we did our cloud implementation, there were certain areas where Elekta assumed we knew things...
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Culture, Relationship
Elekta is very okay with us being very frank with them. Elekta wants our feedback, and we will tell...
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Relationship, Product
Elekta needs to speed up their process for updating their technology as it relates to our...
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Relationship, Product
I like ONE OIS. It is a quality EMR. Elekta's support is also amazing.
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Relationship
Sometimes Elekta overpromises and underdelivers. They have promised us that certain things would be...
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Product
Our newest version of the system hasn’t lived up to our expectations. It is a little slower than...
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Operations, Product
There are a lot of hidden shortcuts in the solution that have to be taught and that are not easily...
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Product
The system does what we need it to do. We are very happy with the system's current functionalities....
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Operations
The support that we get from Elekta is outstanding. We have support teams that are assigned to our...
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Operations, Product
ONE OIS has an old-school interface, and it takes new users a bit to get acclimated to it. It takes...
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Loyalty
We are slowly migrating from ONE OIS to another solution. We didn’t have issues with the vendor...
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Relationship
We appreciate the support team we work with and how quickly they take care of us and get things resolved....
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Loyalty
We are looking at cloud and AI options, and we appreciate the open discussions we are having with Elekta....
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Loyalty, Product
ONE OIS is geared towards radiation, so it is set up with our radiation machines, and that is the...
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Relationship, Product
Other than radiation, we don’t do a lot in ONE OIS, so there is not a lot of ongoing integration....
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Value
Things have been going pretty well with ONE OIS. We recently transitioned to the cloud-based version...
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Loyalty, Product
In ONE OIS, there is a digital file manipulation tool. If anything comes in digitally, we can...
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Product
I would like to know what product innovations Elekta has coming.
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Product
The staff members who use ONE OIS will not give it up.
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Operations, Product
We were able to implement new interfaces for this solution to get CCDAs reporting out through...
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Relationship
I like the support that I get. The support people are responsive and nice, and they know what they...
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Product
Since we moved to the cloud, ONE OIS has significantly slowed down. Image review takes probably two...
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Culture, Value
Elekta hit us with some extra charges that we weren't quite prepared for, but I don't necessarily...
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Relationship, Operations, Product
This year, I would like to see quality control from Elekta. On our last upgrade, we had to redo our...
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Loyalty, Relationship, Operations
Elekta has a new vendor for MACRA and MIPS reporting. The new vendor is a little more pricey than...
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Relationship
The relationship with Elekta has been great. Everybody is moving to AI and the cloud. One of the...
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Loyalty
Elekta uses Word documents for their electronic scribing documentation, but they are looking at...
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Loyalty, Product
Elekta has a new scheduling software as well that is AI driven. We have a really cool scheduling...
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Operations, Product
Things with Elekta are good. There is no perfect EMR. We are going to have the little weird bugs and...
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Culture, Value
Elekta has not avoided charges for every little thing, but they have been very fair with working for...
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Culture, Value
When a charge is part of the MOSAIQ contract, that is all good. But there was a time when we got a...
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Operations
Elektra's training is hit or miss, and they have had a bit of turnover. The people Elekta sends are...
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Relationship
I don't work with anybody at Elekta. Back in the day, I knew some people personally, and if I had an...
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Product, Value
MOSAIQ is such a big software program. It is huge, and people get lost in it easily.
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Loyalty
Elekta has a cloud product, but we don't use it. We are all local here. Everyone is going to be on...
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Product, Value
I like MOSAIQ. I like that it is a very large, customizable software package, and I like that it is...
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Product
We have had integration issues within ONE OIS itself. We have to jump from station to station. Some...
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Loyalty
ONE OIS isn't fluid, and the imaging isn't up to par if we want to get into adaptive therapy, and we...
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Operations
People fresh out of school don't typically work with a lot of Elekta equipment, so it comes as a...
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Relationship
Elekta moved the local IT team out of their system, and that ruffled a few feathers, but I don't...
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Product
Some things we like about ONE OIS are its moldability and willingness to integrate with outside...
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Operations, Product
One iteration of a recent upgrade was a little shaky, and I think it was more that the Elekta staff...
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Relationship
Everyone that we work with locally from Elekta has been fantastic, and Elekta has followed through...
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Loyalty, Product
With radiation oncology, we are stuck with only a couple of vendors who provide the software to...
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Product
We get some complaints from users about the product. It isn't as intuitive as some other products...
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Loyalty, Operations
Our next upgrade for the system will be a pretty big deal. We have to take the system down....
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Relationship
Elekta has great people in all areas, and the support people are the best. We have good...
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Product
We are happy with the product and feel it is the best radiation oncology software out there. We are...
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Culture, Value
In their current state, Elekta does not nickel-and-dime, but I know that there are going to be some...
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Product
Elekta has had a product without many changes over the last few years. With other vendors, there are...
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Product
We have some challenges with ONE OIS when integrating with another vendor's system. Elekta could...
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Relationship
The vendor doesn't really proactively reach out to us, but that might be because we aren't huge...
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Loyalty
We will probably be getting rid of ONE OIS. I can see us switching over to a system from a vendor...
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Loyalty, Relationship
Elekta is a leader, so of course we would buy them again if given the option.
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Culture
We did an enterprise contract. It actually cost us less, and we got more for it.
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Operations
Elekta is great. Their training is all really good. We had a trainer on-site who was awesome. We...
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Relationship
I do get alerts for stuff, so when Elekta finds out that there is a bug, they let me know.
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Relationship, Product
I would like to see a good audit trail. The system doesn't have one at all. We have to call and get...
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Product
I'm just not in the system much. It is good for what I use it for. The only thing we do use it for...
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Operations
Elekta keeps their promises most of the time. The implementation isn't very hands-on. It involves...
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Product
Functionally, MOSAIQ does what it is supposed to do. It just isn't very smooth. However, I don't...
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Product
MOSAIQ really needs an overhaul of its whole software. Every little piece of the system was written...
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Product
Since Elekta bought MOSAIQ, the product's development has been almost totally stagnant, even though...
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Product
In MOSAIQ, our ability to look at images is slow, sluggish, and unstable. In the software, we can't...
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Operations, Product
With Elekta, upgrades tend to be problematic. They have some communication and formatting failures....
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Culture, Relationship
Getting support from Elekta goes fairly well. Elekta's support isn't as good as another vendor's...
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Loyalty, Product
If an organization has a Varian treatment machine, then it is much better to have ARIA. However, if...
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Culture, Loyalty
We have been actively trying to get rid of MOSAIQ and move to another vendor's system. That should...
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Operations
I haven't received official training for MOSAIQ in a long time. Elekta's trainers didn't know how to...
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Relationship
Some of the areas in our department struggle with getting support from Elekta. When the system has a...
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Loyalty, Relationship, Operations
We are going to move to Elekta's cloud. That is something the vendor has been working on for a bit,...
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Relationship, Product, Value
I like that MOSAIQ - Radiation Oncology interfaces with the machines, and everything works together....
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Product
Elekta could improve just little things with the quality checklist locations by maybe being able to...
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Product
MOSAIQ - Radiation Oncology has quality checklists where they have internal staff communication. We...
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Loyalty, Product
The product actually flows pretty well. It doesn't have the same downfall as the medical oncology...
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Operations
I haven't seen a lot of ongoing training from the vendor. The product is so customizable, but the...
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Culture, Relationship, Value
We have enjoyed a long history with the vendor. The vendor doesn't charge us for every little thing....
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Loyalty
MOSAIQ might not be part of our long-term plans. Our organization has purchased a new EHR, and we...
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Loyalty, Product
In general, I like Elekta, but the problem is we are a shop for another vendor, so our machines are...
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Relationship
Elekta has really good support. Some years ago, there were times when we felt like the support was...
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Loyalty
We are moving away from the product because we use another vendor's system for other parts of our...
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Product
One thing that I wish I could use in the product is a 3D image review. We still don't use that piece...
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Culture
Elekta sends out occasional updates when there are issues, but that is rare. Elekta’s executive...
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Operations, Product
Integration has worked really well in terms of the flow of information from Elekta's system to our...
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Value
The system is stable from our perspective. It is tied to the machine, and there is only a certain...
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Operations
The implementation of the system was easy. The training from Elekta was decent just because it was...
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