IntelePACS (Global) Commentary
Filtered view: (Asia/Oceania)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Operations
I submitted a ticket about learning more about hanging protocols, and that ticket was referred back...
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Operations
With training, I want to know about more things, but I don’t really get a reply from the vendor; I...
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Loyalty, Product
Our radiologists can’t use the peer-review functionality for some reason. They just can’t enable it...
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Relationship, Product
I think IntelePACS is a very stable product. The online support I have received has mostly been...
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Relationship
Obviously, we need to see the issues being raised get resolved as quickly as possible. Our ongoing...
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Relationship, Product
When an incident happens, like a worklist doesn’t populate or images don’t come through, when I...
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Culture, Value
Intelerad does not avoid charging us for every little thing, but they are getting better at that. We...
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Loyalty, Product
We have problems with outages with IntelePACS. Every little implementation, feature addition, or...
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Relationship
Intelerad is pretty good at supporting the integrations we want to do. Sometimes they take a little...
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Relationship
Intelerad generally keeps all of their promises, but they are often a bit delayed. Intelerad has...
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Loyalty
We went with Intelerad predominantly because our referrers wanted to use the vendor. The other big...
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Relationship, Product
We had a good user experience. We didn't have a lot of issues in our practice. We did have one...
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Relationship, Product
Intelerad is forthcoming about their road map, more so than most of our other vendors. They do an...
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Operations
We had a one-on-one training with someone when there was an upgrade. That was good. We got online...
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Relationship
We had a certificate that had expired, but the vendor didn't give us any warning. They said it was...
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Value
We can't do without the system. It has exceptional value. If someone asked me what PACS they should...
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Relationship
We can see the progress on tickets; that information is transparent and helpful. Other vendors do...
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Product
For us as users, the less of a touchpoint we have with the system, the better. That means the system...
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Operations, Product
When we bring in a new system, it is quite simple to get online and things like that. I can actually...
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Operations, Product
What I like most about the product is its ease of use.
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Relationship
To improve my experience as a customer, the vendor could develop an integrated RIS.
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Relationship, Product
One of the vendor’s biggest strengths is communication.
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Operations
I would like to see more training included as part of Intelerad's customer care instead of just...
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Value
IntelePACS still has a few bugs that are hanging around that the vendor could address, like their...
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Relationship
We have to put tickets in with Intelerad's support for everything. I understand the need for that,...
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Relationship, Product
IntelePACS is very stable. The vendor's local teams are very, very good. They are pretty consistent...
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Relationship, Operations, Product
We don't have many problems with IntelePACS. That is good. Sometimes, we run into bugs, and the...
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Value
There are a lot of things happening in the PACS space, so we would be open to newer solutions,...
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Product
IntelePACS is a 20-year-old technology, and it is struggling to keep up with the demands of the...
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Relationship
Things have not always been easy. Getting Intelerad to listen to the local needs of our business and...
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Product, Value
Clario, or InteleOrchestrator, is inherently a key strategic piece for us. We have multiple...
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Loyalty, Product
No one wants to change PACS products, so we are in a situation where if it isn't broken, we don't...
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Relationship
Intelerad’s support is getting better, and they are proactive. When there is a job, like an upgrade,...
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Loyalty, Product
We have multiple products, so I can see firsthand where Intelerad’s strength is in terms of...
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Relationship
Intelerad loses points for the functionality within the viewer and their lack of responsiveness to...
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Product
I don't really focus on the PACS or InteleViewer now. I call the PACS my Fiat tractor and compare it...
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Relationship, Product
We get notifications of errors in IntelePACS, but then we hear nothing back about them. We just know...
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Product, Value
IntelePACS is the only PACS option in our area because all of the organizations are on it. We would...
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Relationship
Our client success manager from Intelerad is awesome. We had a terrible one before, but since this...
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Relationship
We don't always get the same support people from Intelerad. Emergencies are going to be after hours...
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Value
We are limited by cost for some things from Intelerad. We were looking to go to cloud storage rather...
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Relationship
Intelerad’s ticketing platform is terrible; it is very hard to interact with it and get the...
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Operations, Product
IntelePACS upgrades are quite difficult. We are sent release notes, but they don’t tell us what the...
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Operations
We don’t get training from Intelerad about IntelePACS. The upgrades tend to go seamlessly; it is...
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Product
Our experience with IntelePACS is very seamless because all of the organizations in our area have...
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Relationship
Intelerad’s support team still needs a lot of work. Considering the number of companies that have...
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Relationship, Product
We have had a few server issues with IntelePACS, and those have caused various problems in the last...
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Relationship, Product
Intelerad's biggest opportunities for product improvement include building an open ecosystem,...
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Relationship
The key changes Intelerad could make to improve the customer experience include providing more...
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Product
We have some AI that has been reasonably well integrated with IntelePACS. I think we could do...
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Culture, Value
Intelerad keeps all their promises now. Historically, I think there were some limitations where they...
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Culture, Loyalty, Product
What I want Intelerad to focus on most is bringing all their current offerings together. They are in...
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Relationship, Operations
One of Intelerad’s greatest strengths is that their platform has been incredibly stable over its...
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Loyalty, Product
I would definitely recommend IntelePACS to somebody. The platform performs really well. And I know...
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Culture, Product, Value
The biggest opportunities for product improvement are having versions that are tailored to small...
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Relationship
The vendor could improve our experience as a customer by sending out fewer surveys and marketing...
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Relationship
The vendor's strength is the ongoing support from the CSM.
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Relationship, Product
The vendor's strengths are their integration with other products and having a CSM who tells us all...
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Relationship
To improve our experience as a customer, the vendor could have a technical person available on a...
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Product
IntelePACS is a user-friendly, easy-to-learn, compatible, and reliable product.
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Value
Intelerad is okay. They are not too bad, but they are not above our expectations. They are suitable...
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Product
The biggest opportunities to improve IntelePACS are an AWS cloud repository, an AWS cloud node...
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Product
IntelePACS is a reliable system. I like its user interface.
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Product
I really like the user interface of the application, especially InteleViewer and InteleConnect EV....
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Product
The InteleBrowser administrator portal needs a major refresh, particularly around better monitoring...
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Relationship
Intelerad's biggest strength is their technical team. They are very strong when it comes to HL7...
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Relationship
Intelerad needs to improve the turnaround of fixes for markets other than North America.
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Product
The tagging process for multidisciplinary team workflows is poor. Making changes to the modality...
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Product
The product is reliable and robust. Users are familiar with the product, and it is easy to use for...
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Relationship
We have not had good primary contacts at Intelerad. Once we had we had an appointed primary point of...
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Relationship, Operations
Our PACS administrator was pretty satisfied with the training. When using the system gets too hard...
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Value
I would say that IntelePACS' price is fair. No pricing model is ever perfect, but Intelerad has a...
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Operations, Product
IntelePACS is probably not as glossy as it was a long time ago, but it is still robust and reliable....
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Relationship
When it comes to Intelerad keeping promises, sometimes it feels like we have to keep relighting the...
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Operations
When Intelerad executes implementation services, they do it well. We haven't had any major...
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Relationship
The frontline resources are lightweights. The next line of people behind those resources is solid...
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Relationship
IntelePACS is okay for all intents and purposes. However, I have heard whisperings from some of our...
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Loyalty, Relationship
We have a very close relationship with Intelerad and a pretty open dialogue of communication....
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Product
The cyber and product road maps are massive gaps. That is the biggest opportunity for product improvement....
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Relationship
To improve our experience as a customer, the vendor could demonstrate a road map and actively work...
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Relationship, Product
The biggest strength of Intelerad is the structured way we can get support.
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Value
What I like most about the product is that it is relatively cost-effective.
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Relationship, Product
IntelePACS is meeting our radiologists’ needs. It has been very stable for them, and the images are...
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Loyalty, Relationship
The biggest promise that Intelerad has failed to keep for us is their migration from one database...
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Relationship
The engagement from Intelerad has improved with the change of local management. There may be some...
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Loyalty
I am looking forward to Intelerad consolidating their offerings and to seeing a cohesive road map...
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Culture, Product
Intelerad's opportunity to improve the product is around advanced functionality in line with market...
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Product
Intelerad has a strong reputation in the market, and IntelePACS is a broadly accepted product that...
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Relationship
Getting some of the system's work done is a hierarchical thing. We usually have to have a one-on-one...
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Product
One of our users didn't like the newer version of the project because there was lag with the MPRs....
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Culture
The biggest problem with Intelerad is the disconnect between their sales team and tech team. That is...
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Relationship, Operations
Our interactions with the vendor have been good. Intelerad's people were great, and the vendor's...
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Operations
People who have used IntelePACS before have a level of familiarity with the product. We had some...
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Relationship, Operations
The system's integration is fine. I suppose there are opportunities for Intelerad if their...
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Value
The challenge that we have as a business is that every bit of tech advancement that comes from...
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Relationship, Operations
The vendor's delivery of technology could be better. It isn't so much that the vendor's tech is...
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Relationship
Considering how big of a business Intelerad is, one of the challenges we had with our doctors who...
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Relationship
We spoke with one of the vendor's higher-ups from America. That person was good. That was a long...
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Loyalty
Intelerad needs to focus on what is standard and to consider their product. When we were choosing a...
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Loyalty
If we were to start fresh today, we would buy the product again. I would recommend Intelerad in our...
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Operations
We had one trainer who was amazing. The way the vendor's training is set up and supported with...
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Loyalty, Product
Our organization is consolidating onto IntelePACS. The biggest driver for that is that our referring...
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Relationship
It is a bit of a challenge to have everything go back to the United States. In our region, that is a...
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Relationship, Value
There are costs involved with most requests to Intelerad outside of level-one support. The vendor...
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Product
IntelePACS is a fragmented system when it comes to products like the patient portal that aren't core...
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Relationship, Product
Intelerad's PACS-related services are robust. The front-line support is good most times. The system...
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Relationship, Value
Intelerad absolutely does not keep all of their promises. Intelerad is an overall company. They are...
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Relationship
Intelerad is pretty good on support; I will give them that.
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Loyalty
There is a big gap between Intelerad's local office and our country. That is a massive disconnect,...
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Product
Short of Intelerad acquiring Clario a few years back, they haven't brought any new features, like...
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Loyalty
If I had a choice, IntelePACS would not be part of our long-term plans. We are not really impressed...
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Loyalty, Product
The positive is that we have been with Intelerad for years. Our staff members are very familiar with...
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Product
One big thing with IntelePACS is availability. It is getting harder to upgrade the platform because...
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Loyalty, Relationship
The vendor's support needs to change. It has plummeted, and it is currently the worst that it has...
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Loyalty, Relationship
Intelerad could improve the innovation and evolution of the product. We aren't seeing the output...
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Culture, Value
Intelerad used to avoid charging us for every little thing, but they are moving the other way now....
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Value
Whether we would recommend IntelePACS would depend on whether we were recommending it to a big...
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Relationship
We are a large employer, and we have a high number of people who don't know how to use IntelePACS,...
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Operations
There is nothing new that Intelerad has implemented, but ongoing training is not so good. I don't...
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Loyalty
Intelerad would be part of our long-term plans if we had our way. In our country, we used to have...
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Loyalty, Relationship
Intelerad keeps promises where they can. IntelePACS meets our needs, but if it doesn't, we can put...
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Product
What I like most about the solution is that radiologists are familiar with it and find it easy to navigate....
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Relationship
If we could get a local service engineer who is contactable on the phone, that would improve our experience....
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Relationship
It would be great to get even better phone support. Intelerad expects all service-related calls to...
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Product
The vendor's biggest opportunity for product improvement is to incorporate AI.
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Loyalty, Relationship, Product
The biggest strength of the vendor is that they have the monopoly as a PACS vendor in Queensland,...
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