IntelePACS (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship, Operations, Product

Intelerad can't manage our upgrade transition quickly enough. They don't have the resources. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Contractually, we have to keep the lights on, but IntelePACS is not part of our long-term plans. It...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Intelerad can't keep a promise; they don't make promises. That is simply because their road map is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Intelerad does not avoid charging. Nickel-and-diming clients is their main mode of income. That is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In regard to implementation services, Intelerad doesn’t do their homework or prep work. They claim...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Intelerad has very limited VNA capability for integration with third parties. IOCM is a protocol...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Proactive service is not Intelerad’s model. They are a break-fix company. They don't do anything...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Intelerad was very responsive while the contract was being renewed. Once that was signed, the vendor...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have asked Intelerad whether they support certain things, but they will not make a commitment or...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our doctors like IntelePACS because we have tools to make the system more portable.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

IntelePACS still has a 1980s design and technology, so there is a lot of technical debt embedded in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Intelerad doesn’t actually complete implementations, so we fall over things, and quite often, they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Intelerad’s trainers are good, but they have lost some of their excellent ones.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad has a lot of problems with their phone support. Quite often, they don’t pick up, the call...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

In terms of marketing, Intelerad says the right thing. IntelePACS sounds like it is great. However,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad struggles to support an organization our size. They are a bit stuck in their ways and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles