IntelePACS (Global) Commentary
Filtered view: (Asia/Oceania)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
Getting some of the system's work done is a hierarchical thing. We usually have to have a one-on-one...
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Product
One of our users didn't like the newer version of the project because there was lag with the MPRs....
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Culture
The biggest problem with Intelerad is the disconnect between their sales team and tech team. That is...
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Relationship, Operations
Our interactions with the vendor have been good. Intelerad's people were great, and the vendor's...
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Operations
People who have used IntelePACS before have a level of familiarity with the product. We had some...
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Relationship, Operations
The system's integration is fine. I suppose there are opportunities for Intelerad if their...
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Value
The challenge that we have as a business is that every bit of tech advancement that comes from...
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Relationship, Operations
The vendor's delivery of technology could be better. It isn't so much that the vendor's tech is...
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Relationship
Considering how big of a business Intelerad is, one of the challenges we had with our doctors who...
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Relationship
We spoke with one of the vendor's higher-ups from America. That person was good. That was a long...
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Loyalty
Intelerad needs to focus on what is standard and to consider their product. When we were choosing a...
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Loyalty
If we were to start fresh today, we would buy the product again. I would recommend Intelerad in our...
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Operations
We had one trainer who was amazing. The way the vendor's training is set up and supported with...
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Loyalty, Product
Our organization is consolidating onto IntelePACS. The biggest driver for that is that our referring...
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Relationship
It is a bit of a challenge to have everything go back to the United States. In our region, that is a...
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Relationship, Value
There are costs involved with most requests to Intelerad outside of level-one support. The vendor...
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Product
IntelePACS is a fragmented system when it comes to products like the patient portal that aren't core...
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Relationship, Product
Intelerad's PACS-related services are robust. The front-line support is good most times. The system...
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Relationship, Value
Intelerad absolutely does not keep all of their promises. Intelerad is an overall company. They are...
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Relationship
Intelerad is pretty good on support; I will give them that.
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Loyalty
There is a big gap between Intelerad's local office and our country. That is a massive disconnect,...
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Product
Short of Intelerad acquiring Clario a few years back, they haven't brought any new features, like...
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Loyalty
If I had a choice, IntelePACS would not be part of our long-term plans. We are not really impressed...
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Loyalty, Product
The positive is that we have been with Intelerad for years. Our staff members are very familiar with...
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Product
One big thing with IntelePACS is availability. It is getting harder to upgrade the platform because...
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Loyalty, Relationship
The vendor's support needs to change. It has plummeted, and it is currently the worst that it has...
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Loyalty, Relationship
Intelerad could improve the innovation and evolution of the product. We aren't seeing the output...
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Culture, Value
Intelerad used to avoid charging us for every little thing, but they are moving the other way now....
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Value
Whether we would recommend IntelePACS would depend on whether we were recommending it to a big...
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Relationship
We are a large employer, and we have a high number of people who don't know how to use IntelePACS,...
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Operations
There is nothing new that Intelerad has implemented, but ongoing training is not so good. I don't...
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Loyalty
Intelerad would be part of our long-term plans if we had our way. In our country, we used to have...
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Loyalty, Relationship
Intelerad keeps promises where they can. IntelePACS meets our needs, but if it doesn't, we can put...
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Product
What I like most about the solution is that radiologists are familiar with it and find it easy to navigate....
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Relationship
If we could get a local service engineer who is contactable on the phone, that would improve our experience....
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Relationship
It would be great to get even better phone support. Intelerad expects all service-related calls to...
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Product
The vendor's biggest opportunity for product improvement is to incorporate AI.
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Loyalty, Relationship, Product
The biggest strength of the vendor is that they have the monopoly as a PACS vendor in Queensland,...
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Product
The biggest area Intelerad could improve is around the automation of the final report. We want the...
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Relationship, Product
The vendor's biggest strength is consistency, and we like the product's stability and that we know...
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Relationship
The vendor could improve their support. As integrations with third parties become more complex, the...
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Relationship
The vendor is engaged and responsive to clinical needs. We like the product's ease of use and integrations....
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Operations
The vendor could improve by having integrated, advanced visualization and more refresher training...
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Loyalty, Relationship
IntelePACS is ubiquitous within our region, but Intelerad has rested on their laurels. They have...
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Relationship
There is a big rift between our region and the rest of the world within Intelerad's organization....
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Loyalty
None of us ever wants to change PACS solutions. That is like moving to a new house. But we would...
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Loyalty
Visage Imaging's system is an Italian Ferrari; it is a flashy piece of work that looks fantastic on...
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Loyalty, Relationship
Years ago, Intelerad was always very big on being Best in KLAS for ambulatory PACS. Being Best in...
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Relationship
Our contact person has actually listened to us. We have quite a close relationship with the local...
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