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IntelePACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

The biggest area Intelerad could improve is around the automation of the final report. We want the...

Jul 2024
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Manager

Relationship, Product

The vendor's biggest strength is consistency, and we like the product's stability and that we know...

Jul 2024
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Manager

Relationship

The vendor could improve their support. As integrations with third parties become more complex, the...

Jul 2024
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Physician

Relationship

The vendor is engaged and responsive to clinical needs. We like the product's ease of use and integrations....

Jul 2024
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Physician

Operations

The vendor could improve by having integrated, advanced visualization and more refresher training...

Jul 2024
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CIO

Loyalty, Relationship

IntelePACS is ubiquitous within our region, but Intelerad has rested on their laurels. They have...

Jul 2024
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CIO

Relationship

There is a big rift between our region and the rest of the world within Intelerad's organization....

Jul 2024
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CIO

Loyalty

None of us ever wants to change PACS solutions. That is like moving to a new house. But we would...

Jul 2024
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CIO

Loyalty

Visage Imaging's system is an Italian Ferrari; it is a flashy piece of work that looks fantastic on...

Jul 2024
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CIO

Loyalty, Relationship

Years ago, Intelerad was always very big on being Best in KLAS for ambulatory PACS. Being Best in...

Jul 2024
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CIO

Relationship

Our contact person has actually listened to us. We have quite a close relationship with the local...

Jul 2024
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Manager

Relationship, Operations, Product

Intelerad can't manage our upgrade transition quickly enough. They don't have the resources. The...

Jan 2024
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Manager

Loyalty

Contractually, we have to keep the lights on, but IntelePACS is not part of our long-term plans. It...

Jan 2024
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Manager

Relationship, Product

Intelerad can't keep a promise; they don't make promises. That is simply because their road map is...

Jan 2024
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Manager

Value

Intelerad does not avoid charging. Nickel-and-diming clients is their main mode of income. That is...

Jan 2024
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Manager

Operations

In regard to implementation services, Intelerad doesn’t do their homework or prep work. They claim...

Jan 2024
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Manager

Relationship, Product

Intelerad has very limited VNA capability for integration with third parties. IOCM is a protocol...

Jan 2024
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Manager

Relationship

Proactive service is not Intelerad’s model. They are a break-fix company. They don't do anything...

Jan 2024
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Manager

Culture

Intelerad was very responsive while the contract was being renewed. Once that was signed, the vendor...

Jan 2024
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Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
View All Reports
Related Reports
Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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