Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Home Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MatrixCare Home Health (EHR) (Brightree) Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Home Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Our executive involvement from MatrixCare is poor, but I think that is just my executive person. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wish MatrixCare didn't nickel-and-dime us. They have come out with a lot of extra services, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MatrixCare's online module is like a labyrinth. For someone who is not an active user, the online...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MatrixCare's training isn't great. We have to pay for any training, and the trainer has to be really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MatrixCare's system is super easy for physicians to use. I don't think anyone has a big problem with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get our money's worth on the product. The system is extremely user friendly and very handy in the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been partnered with MatrixCare for a long time. They are a great company to work with. They...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor doesn't nickel-and-dime. They are pretty good about that. We only get a certain number of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's in-person training is great when we start to roll something out, but the ongoing...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The integration and interoperability between the vendor's other systems are really nice. We really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is good, and the ease of use is getting much better. MatrixCare Home Health is not just...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support is excellent. The support people are really responsive to our questions and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor executive involvement is great. I hear from the executives regularly. They call to check...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

PDGM hit us, and then the notice of admission sort of rolled through in that time. One of the things...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Whenever there is a change or an upcoming regulation that is going to have a scale impact,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

MatrixCare’s key strength is really their responsiveness to the consumer. The fact that they aren’t...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

MatrixCare has grown fast and is a big market. I have seen them do this successfully over the past...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

MatrixCare looks at the big picture. I am a happy consumer, but if they nickel-and-dimed I would be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

I took up a brand-new employee who had never used MatrixCare's system in three weeks. People who...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

MatrixCare is moving so fast that we can’t keep up with them. They are absolutely impressive. They...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

MatrixCare’s tier three support takes a long time to get our problem fixed, and we never hear back....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

MatrixCare is expensive, but all of this is expensive and on a tight home health budget. They have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Other than our frustration with the tier three support, MatrixCare goes above and beyond every day....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

By the time new regulations hit, I was well prepared. We weren’t even hitting a gravel bump on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

When something goes to tier three, I consider it a lost cause because I have no faith in tier three....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have been extremely happy with the solution so far. We were on another product before, and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MatrixCare’s support has fallen off. The support is getting better, but it fell off for a while. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MatrixCare reaches out to their customer base frequently. We have strategic executive planning calls...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Globally speaking, there are certainly things that we have taken advantage of with upgrades. But for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Continued innovation and communication are the vendor's strengths. We have had really good...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor's challenge is to provide ongoing support to make sure that we are utilizing all of the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Doing implementations is not MatrixCare's strong suit. They don't provide enough assistance. They...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The point-of-care device has always been MatrixCare's number one strength. It has a very logical...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare's scheduling modules could be easier to use. The hardest part is maintaining order...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare's biggest strengths are their interoperability and willingness to listen to their clients...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's products are pretty user friendly. When we have to reach out to the support people,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution definitely helps us streamline our documentation. It helps with the coordination of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We know that documentation should be patient specific, but there are parts of MatrixCare's system...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of our patients on service for an extended amount of time. A lot of them have diseases...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very good with all of the changes that have been happening with home health. They have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very good with following up. If there is an issue, they are quick to respond.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's training website is hard to navigate. They have job aids for everything that has to do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I probably wouldn't buy the product again because I don't feel like it is worth the cost. The money...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Every service we get costs extra. We have the main EHR, and then we pay for certain components, like...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

New technology is a double-edged sword because the vendor offers things but with an additional fee,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were to ask the vendor to improve one thing, I would ask for fewer clicks in the application....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we call the ongoing support people about random problems, they try to answer us pretty quickly....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare's system integrates well with our billing software. That is about all that we have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the office, MatrixCare's system is pretty easy to use. Some nurses are not as satisfied as the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I call the vendor, they help me with anything. MatrixCare has made a lot of improvements over the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whether I would choose MatrixCare again is debatable. They are a lot better now than they were. If I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we needed education on new things that MatrixCare put in, the education cost money. The vendor...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we purchased the product, the vendor was called Brightree, and I was happy with Brightree at...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know that I would buy MatrixCare Home Health again. We were somewhat forced into that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not thrilled with the software. We have to pay for what I think should be standard in the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very reactive. I think all software vendors right now are reactive because they are so...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are planning to stick with MatrixCare as long as they can keep up with the times. We need their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare is constantly clarifying things internally and educating us on code repairs. MatrixCare...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One aspect we really like is the support that MatrixCare has. They have a support chatbot and a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is an ideas section, and that is nice. Other users can offer advice about using the system....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We pay the base price. There are additional beta tests and other things we can participate in for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things we would like to see in the system. MatrixCare does have a section where we can put...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare's opportunities for improvement are a catch-22 because the vendor has to allow users to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have noticed an uptick in our system's issues since MatrixCare took over from Brightree, but that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had an issue with not receiving a response for the service tickets that we submitted. There is a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

MatrixCare has a great product. Every one of our users is happy with it. We moved to Brightree from...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We definitely noticed a change in customer service after MatrixCare acquired Brightree. We knew...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

With MatrixCare Home Health, we were under the impression that medications would be able to flow...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were looking for a partner that would want us to be successful and would listen to their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I love MatrixCare’s reporting. It has given us such insight and transparency into our processes, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is some dashboard reporting in MatrixCare that we are trying to push for. We are spending a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use the MatrixCare login support pages quite often. There are three different tiers. If something...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have seen significant results from using MatrixCare's system. Our staff turnover is down more...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have learned some things through the implementation process with MatrixCare. We opted not to have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we vetted MatrixCare, we wanted to be very careful because we didn’t want to do this process...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When using the iPad, users find the system easy to use. The system helps users to complete their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the challenges we face are true of any software company, but the desire to do things doesn't...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we were interviewing different software companies and representatives to see who to choose, the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If there is an error made somewhere by the field clinician on the iPad, making a correction in the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation period was plotted out very well. The vendor communicated very well about what...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account representative is generally pretty good. MatrixCare will get higher-level people on a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare Home Health is worth the cost, but I am only aware of what it costs, not how it compares...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial training was very in depth and hands on. After that, everything was self-study. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only reason I would knock MatrixCare would be that there are sometimes issues with the iPad app...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is pretty user friendly once users have enough experience for both our office staff and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

The regulatory body and the PDGM really changed our landscape and could have put a lot of agencies...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

If MatrixCare goes, I go. We couldn't be happier with the product. I hope my satisfaction will stay...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

When we have questions, there is always someone available. There isn't a hierarchy that prevents us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare is continually rolling out new functions, and they seem to be successful when we get...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In MatrixCare Home Health, the clinicians work on iPad, and there are some issues with documentation...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare seems to have improved the ability interface, so we have been satisfied with those capabilities....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are scheduling limitations that we find quite frustrating in MatrixCare Home Health. We would...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare is responsive. We have a representative that is assigned to us, and we have consistent...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration that we are working on has been a mess. The implementation has had a lot of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that we have found has really flipped since MatrixCare took over is the help desk. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EHR has good usability. I recommended the product to other hospices.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tool is web based. The vendor updates things, and then we have to pay for those things. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the price and the ease of use of MatrixCare's system. They have some great functions, but if...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare doesn’t provide any training unless we pay for it. The training is good, but I am annoyed...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would probably not buy the system again. I am really disappointed because I have been working with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the promises from the vendor that I have taken very literally is that they would be here to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a lot of problems with the vendor's upgrades, and the system isn't user friendly for the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor didn't disclose that they were agreeable to integration. We use another vendor's system,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am sure that the vendor has technology that would better meet our needs. Whether or not the vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare does not avoid charging for every little thing. They used to avoid that, but now they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am hoping that our satisfaction with MatrixCare will be high in the next year. We are going...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, we are very happy with MatrixCare. We loved our implementation team. Our customer...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of the product working as promoted, there are things that people thought were discussed in...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The overall platform is totally online. It is up to each agency to have a person that sets the main...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Due to our location, we have no internet connection once we leave our facility. Our patients aren't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The clinicians are very pleased with the product. I hope that our satisfaction stays the same over...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Some of the people I have had to train recently have had more problems learning, but that could be...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Brightree claims that nothing has changed since they merged with MatrixCare. But when we call for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps their promises, for the most part. The timeliness of the completion of some things,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is just so difficult to get quality measures for wounds, PICCs, ports, Foley catheters, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As far as delivering new technology goes, from a compliance and a regulatory standpoint, MatrixCare...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was extremely impressed with the knowledge, support, and delivery of our MatrixCare project...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have struggled with a certain piece of functionality, and we are still trying to work out some of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether I would suggest anything to MatrixCare to improve because their communication...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We selected MatrixCare’s system because it had the best end-user usability. The system is user...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare Home Health is definitely easy to use. I have been on other EMR systems, and I would say...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Finding information in the system sometimes requires piecing together two or three different...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some staff members have had difficulties with understanding the system and learning the issues....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My case manager does an awesome job. The vendor has improved the chat support quite a bit.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard for me to get the information that I need out of the system. I can do a report for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training for the EHR is excellent. MatrixCare has a lot of teaching modules. A lot of things are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product works as it was promoted. We picked MatrixCare Home Health because of the integration....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is pretty good, but there are some little drawbacks. It is kind of slow sometimes. That...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a seminar we like to attend, and Brightree had representatives who were at the forefront of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would choose Brightree again because I am familiar with their system, and switching over to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In our last contract negotiation, Brightree's cost went up significantly. It got to the point where...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The software's back end is closed so that we can’t pull data or manipulate things to improve. It...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our representative tries to keep me involved and make me aware of things that are going on. If there...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I am doing my quality reports, I would like to not have to go into every patient's chart and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Brightree didn’t do too much during the COVID-19 crisis. There are a couple of different screens...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Prior to using MatrixCare's system, we had a system that was all paper. All our answers were done...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the selling points of using MatrixCare's solution is the ease of billing. From the point of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What I think Brightree can do better is allow us a little more access to the back end. When we are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really appreciate the free ongoing training online. It is better than the training for any other...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration is getting better. We think it will get the highest score eventually. We see...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We love MatrixCare. Their product has truly streamlined our workflow, and the system is very easy to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is way ahead of the game. They release upgrades on time. The updates deploy immediately...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting is really good and helpful. We see a lot of transparency, and that helps our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We love the online learning lockers. There are so many simple videos and PDFs that are always...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor offers a lot of webinars. Those would be great for people who are always in the office,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For additional training, the vendor wanted to charge a pretty high fee. The vendor has been pretty...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I first came in, our organization had just transitioned over to the product. Some staff members...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we first implemented the system, the amount of time we had to spend on charting was ridiculous....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I tried to get to the point where patients could sign iPads so that they weren’t using visit slips....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having MatrixCare's solution has been really good. We had another EMR before, and we had so much...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reports are probably the vendor's biggest downfall. I really love everything, but their reports...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The scheduling is wonderful. We can pull up the schedule, and it can show us exactly where people...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a wonderful variety of training videos. They aren't easy to assign to somebody; the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support is good. Occasionally, there have been times that we have gotten them involved...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I get to listen to the vendor's president and the administration. We feel like we know those people....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have started putting in pathways to push outcomes a bit more. Maybe I am not using the product...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I tell my peers all the time that they have to get MatrixCare's program. The survey goes really well...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

An issue we have is that constant updates have to be done. Usually, the updates are listed on the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has really good customer service with the updates. Whenever we call, they get right back...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is pretty easy to use once users grasp it. It is pretty simple. With the older...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the versions eliminated our iPads, so that is something we will have to purchase down the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the vendor doesn't charge for every little thing. The thing I love about the vendor is that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor supported us well during the COVID-19 crisis. They quickly rolled out the tools for...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had a true implementation of the new product, but the upgrades the vendor has rolled out...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would rate the vendor's training high. We have recently undergone some pretty major training...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product definitely works as promoted. It works exactly as the vendor sold it, and the system...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is ahead of the curve when it comes to integration and interoperability. The vendor has...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is of high quality. The vendor delivers regulatory updates, and they are delivered in a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our frontline staff members have told us that the system isn't hard to use compared to what they...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s executives have been involved. We have regular meetings with the vendor. The vendor...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hope that we will be extremely satisfied with the system in a year from now. I hope that things...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell others that MatrixCare is much more involved with the providers now and that the vendor...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For now, the system is part of our long-term plans. We are trying to optimize it and fully use it....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the decision were up to me, I would purchase the tool again. MatrixCare has been very receptive...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If MatrixCare could give us everything we wanted, they would. But they have to prioritize. They have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare has packages that include a lot. But there are some things that are a la carte. If we try...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are still trying to get everything optimized, and that is definitely our responsibility, but I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our end users find the system to be very easy to use. It is pretty intuitive and easy to navigate....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest challenge for the end users is that if they are working for different competitors that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very proactive. They have really been trying to step up, involve all of their...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When looking for an EMR, I wanted something that was user friendly for my staff out in the field,...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The billing section is really excellent. Everything is set up to post on its own. We are all very...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was hard just because we were running two EMRs at one time as we transferred off...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s support is excellent. In the past, I have filled out a ticket, sent the email, and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is iPad based and cloud based. We use iPads now, but before, we were using laptops. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know whether I would buy the EHR again. We have issues with the upgrades where the visits...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The MatrixCare training is very hands off. There are lots of job aides when we ask questions. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare Home Health definitely supports integration very well. That aspect meets all of our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the new releases and problems, we are usually calling MatrixCare and telling them that there...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports