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MatrixCare Home Health (EHR) (Brightree) Comments
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KLAS Research Director - Paul Hess
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User Commentary

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CIO

We have been extremely happy with the solution so far. We were on another product before, and...

Apr 2021
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Analyst/Coordinator

MatrixCare’s support has fallen off. The support is getting better, but it fell off for a while. The...

Apr 2021
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Analyst/Coordinator

MatrixCare reaches out to their customer base frequently. We have strategic executive planning calls...

Apr 2021
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CEO/President

Globally speaking, there are certainly things that we have taken advantage of with upgrades. But for...

Apr 2021
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CEO/President

Continued innovation and communication are the vendor's strengths. We have had really good...

Apr 2021
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CEO/President

The vendor's challenge is to provide ongoing support to make sure that we are utilizing all of the...

Apr 2021
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Manager

Doing implementations is not MatrixCare's strong suit. They don't provide enough assistance. They...

Mar 2021
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Manager

The point-of-care device has always been MatrixCare's number one strength. It has a very logical...

Mar 2021
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Manager

MatrixCare's scheduling modules could be easier to use. The hardest part is maintaining order...

Mar 2021
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Manager

MatrixCare's biggest strengths are their interoperability and willingness to listen to their clients...

Mar 2021
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Manager

The vendor's products are pretty user friendly. When we have to reach out to the support people,...

Mar 2021
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Manager

The solution definitely helps us streamline our documentation. It helps with the coordination of...

Mar 2021
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Manager

We know that documentation should be patient specific, but there are parts of MatrixCare's system...

Mar 2021
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Manager

We have a lot of our patients on service for an extended amount of time. A lot of them have diseases...

Mar 2021
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Manager

The vendor is very good with all of the changes that have been happening with home health. They have...

Mar 2021
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Manager

The vendor is very good with following up. If there is an issue, they are quick to respond.

Mar 2021
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Manager

The vendor's training website is hard to navigate. They have job aids for everything that has to do...

Mar 2021
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Director

I probably wouldn't buy the product again because I don't feel like it is worth the cost. The money...

Mar 2021
(0)
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Director

Every service we get costs extra. We have the main EHR, and then we pay for certain components, like...

Mar 2021
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Director

New technology is a double-edged sword because the vendor offers things but with an additional fee,...

Mar 2021
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Director

If I were to ask the vendor to improve one thing, I would ask for fewer clicks in the application....

Mar 2021
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Director

When we call the ongoing support people about random problems, they try to answer us pretty quickly....

Mar 2021
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Director

MatrixCare's system integrates well with our billing software. That is about all that we have...

Feb 2021
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Director

In the office, MatrixCare's system is pretty easy to use. Some nurses are not as satisfied as the...

Feb 2021
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Director

If I call the vendor, they help me with anything. MatrixCare has made a lot of improvements over the...

Feb 2021
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Director

Whether I would choose MatrixCare again is debatable. They are a lot better now than they were. If I...

Feb 2021
(0)
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Director

When we needed education on new things that MatrixCare put in, the education cost money. The vendor...

Feb 2021
(0)
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Director

When we purchased the product, the vendor was called Brightree, and I was happy with Brightree at...

Feb 2021
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Director

I don't know that I would buy MatrixCare Home Health again. We were somewhat forced into that...

Feb 2021
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Director

I am not thrilled with the software. We have to pay for what I think should be standard in the...

Feb 2021
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Director

The vendor is very reactive. I think all software vendors right now are reactive because they are so...

Feb 2021
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Manager

We are planning to stick with MatrixCare as long as they can keep up with the times. We need their...

Feb 2021
(0)
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Manager

MatrixCare is constantly clarifying things internally and educating us on code repairs. MatrixCare...

Feb 2021
(0)
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Manager

One aspect we really like is the support that MatrixCare has. They have a support chatbot and a...

Feb 2021
(0)
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Manager

There is an ideas section, and that is nice. Other users can offer advice about using the system....

Feb 2021
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Manager

We pay the base price. There are additional beta tests and other things we can participate in for...

Feb 2021
(0)
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Manager

There are things we would like to see in the system. MatrixCare does have a section where we can put...

Feb 2021
(0)
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Manager

MatrixCare's opportunities for improvement are a catch-22 because the vendor has to allow users to...

Feb 2021
(0)
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Manager

I have noticed an uptick in our system's issues since MatrixCare took over from Brightree, but that...

Feb 2021
(0)
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Manager

We had an issue with not receiving a response for the service tickets that we submitted. There is a...

Feb 2021
(0)
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CEO/President

MatrixCare has a great product. Every one of our users is happy with it. We moved to Brightree from...

Feb 2021
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CEO/President

We definitely noticed a change in customer service after MatrixCare acquired Brightree. We knew...

Feb 2021
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Nurse

With MatrixCare Home Health, we were under the impression that medications would be able to flow...

Feb 2021
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VP/Other Executive

We were looking for a partner that would want us to be successful and would listen to their...

Feb 2021
(0)
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VP/Other Executive

I love MatrixCare’s reporting. It has given us such insight and transparency into our processes, and...

Feb 2021
(0)
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VP/Other Executive

There is some dashboard reporting in MatrixCare that we are trying to push for. We are spending a...

Feb 2021
(0)
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VP/Other Executive

We use the MatrixCare login support pages quite often. There are three different tiers. If something...

Feb 2021
(0)
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VP/Other Executive

We have seen significant results from using MatrixCare's system. Our staff turnover is down more...

Feb 2021
(0)
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VP/Other Executive

We have learned some things through the implementation process with MatrixCare. We opted not to have...

Feb 2021
(0)
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VP/Other Executive

When we vetted MatrixCare, we wanted to be very careful because we didn’t want to do this process...

Feb 2021
(0)
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Director

When using the iPad, users find the system easy to use. The system helps users to complete their...

Feb 2021
(0)
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Director

Some of the challenges we face are true of any software company, but the desire to do things doesn't...

Feb 2021
(0)
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Director

When we were interviewing different software companies and representatives to see who to choose, the...

Feb 2021
(0)
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Director

If there is an error made somewhere by the field clinician on the iPad, making a correction in the...

Feb 2021
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Director

Our implementation period was plotted out very well. The vendor communicated very well about what...

Jan 2021
(0)
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Director

Our account representative is generally pretty good. MatrixCare will get higher-level people on a...

Jan 2021
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Director

MatrixCare Home Health is worth the cost, but I am only aware of what it costs, not how it compares...

Jan 2021
(0)
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Director

The initial training was very in depth and hands on. After that, everything was self-study. The...

Jan 2021
(0)
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Director

The only reason I would knock MatrixCare would be that there are sometimes issues with the iPad app...

Jan 2021
(0)
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Director

The product is pretty user friendly once users have enough experience for both our office staff and...

Jan 2021
(0)
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CCO

The regulatory body and the PDGM really changed our landscape and could have put a lot of agencies...

Jan 2021
(0)
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CCO

If MatrixCare goes, I go. We couldn't be happier with the product. I hope my satisfaction will stay...

Jan 2021
(0)
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CCO

When we have questions, there is always someone available. There isn't a hierarchy that prevents us...

Jan 2021
(0)
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Director

MatrixCare is continually rolling out new functions, and they seem to be successful when we get...

Jan 2021
(0)
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Director

In MatrixCare Home Health, the clinicians work on iPad, and there are some issues with documentation...

Jan 2021
(0)
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Director

MatrixCare seems to have improved the ability interface, so we have been satisfied with those capabilities....

Jan 2021
(0)
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Director

There are scheduling limitations that we find quite frustrating in MatrixCare Home Health. We would...

Jan 2021
(0)
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Director

MatrixCare is responsive. We have a representative that is assigned to us, and we have consistent...

Jan 2021
(0)
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Manager

The integration that we are working on has been a mess. The implementation has had a lot of...

Dec 2020
(0)
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Manager

One thing that we have found has really flipped since MatrixCare took over is the help desk. We...

Dec 2020
(0)
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Manager

The EHR has good usability. I recommended the product to other hospices.

Dec 2020
(0)
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Manager

The tool is web based. The vendor updates things, and then we have to pay for those things. The...

Dec 2020
(0)
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Manager

I like the price and the ease of use of MatrixCare's system. They have some great functions, but if...

Dec 2020
(0)
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Manager

MatrixCare doesn’t provide any training unless we pay for it. The training is good, but I am annoyed...

Dec 2020
(0)
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Manager

I would probably not buy the system again. I am really disappointed because I have been working with...

Dec 2020
(0)
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Manager

One of the promises from the vendor that I have taken very literally is that they would be here to...

Dec 2020
(0)
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Manager

We have had a lot of problems with the vendor's upgrades, and the system isn't user friendly for the...

Dec 2020
(0)
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Manager

The vendor didn't disclose that they were agreeable to integration. We use another vendor's system,...

Dec 2020
(0)
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Manager

I am sure that the vendor has technology that would better meet our needs. Whether or not the vendor...

Dec 2020
(0)
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Manager

MatrixCare does not avoid charging for every little thing. They used to avoid that, but now they...

Dec 2020
(0)
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Manager

I am hoping that our satisfaction with MatrixCare will be high in the next year. We are going...

Dec 2020
(0)
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Analyst/Coordinator

For the most part, we are very happy with MatrixCare. We loved our implementation team. Our customer...

Dec 2020
(0)
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Analyst/Coordinator

In terms of the product working as promoted, there are things that people thought were discussed in...

Dec 2020
(0)
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Manager

The overall platform is totally online. It is up to each agency to have a person that sets the main...

Dec 2020
(0)
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Manager

Due to our location, we have no internet connection once we leave our facility. Our patients aren't...

Dec 2020
(0)
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Manager

The clinicians are very pleased with the product. I hope that our satisfaction stays the same over...

Dec 2020
(0)
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CEO/President

Some of the people I have had to train recently have had more problems learning, but that could be...

Nov 2020
(0)
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CEO/President

Brightree claims that nothing has changed since they merged with MatrixCare. But when we call for...

Nov 2020
(0)
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Director

The vendor keeps their promises, for the most part. The timeliness of the completion of some things,...

Nov 2020
(0)
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Director

It is just so difficult to get quality measures for wounds, PICCs, ports, Foley catheters, and...

Nov 2020
(0)
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Director

As far as delivering new technology goes, from a compliance and a regulatory standpoint, MatrixCare...

Nov 2020
(0)
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Director

I was extremely impressed with the knowledge, support, and delivery of our MatrixCare project...

Nov 2020
(0)
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Director

We have struggled with a certain piece of functionality, and we are still trying to work out some of...

Nov 2020
(0)
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Director

I don't know whether I would suggest anything to MatrixCare to improve because their communication...

Nov 2020
(0)
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Director

We selected MatrixCare’s system because it had the best end-user usability. The system is user...

Nov 2020
(0)
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Director

MatrixCare Home Health is definitely easy to use. I have been on other EMR systems, and I would say...

Nov 2020
(0)
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Director

Finding information in the system sometimes requires piecing together two or three different...

Nov 2020
(0)
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Director

Some staff members have had difficulties with understanding the system and learning the issues....

Oct 2020
(0)
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Director

My case manager does an awesome job. The vendor has improved the chat support quite a bit.

Oct 2020
(0)
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Director

It is hard for me to get the information that I need out of the system. I can do a report for...

Oct 2020
(0)
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VP/Other Executive

The training for the EHR is excellent. MatrixCare has a lot of teaching modules. A lot of things are...

Oct 2020
(0)
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VP/Other Executive

The product works as it was promoted. We picked MatrixCare Home Health because of the integration....

Oct 2020
(0)
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Analyst/Coordinator

The system is pretty good, but there are some little drawbacks. It is kind of slow sometimes. That...

Oct 2020
(0)
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Director

There is a seminar we like to attend, and Brightree had representatives who were at the forefront of...

Sep 2020
(0)
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Director

I would choose Brightree again because I am familiar with their system, and switching over to...

Sep 2020
(0)
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Director

In our last contract negotiation, Brightree's cost went up significantly. It got to the point where...

Sep 2020
(0)
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Director

The software's back end is closed so that we can’t pull data or manipulate things to improve. It...

Sep 2020
(0)
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Director

Our representative tries to keep me involved and make me aware of things that are going on. If there...

Sep 2020
(0)
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Director

When I am doing my quality reports, I would like to not have to go into every patient's chart and...

Sep 2020
(0)
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Director

Brightree didn’t do too much during the COVID-19 crisis. There are a couple of different screens...

Sep 2020
(0)
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Director

Prior to using MatrixCare's system, we had a system that was all paper. All our answers were done...

Sep 2020
(0)
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Director

One of the selling points of using MatrixCare's solution is the ease of billing. From the point of...

Sep 2020
(0)
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Director

What I think Brightree can do better is allow us a little more access to the back end. When we are...

Sep 2020
(0)
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Manager

We really appreciate the free ongoing training online. It is better than the training for any other...

Sep 2020
(0)
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Manager

The integration is getting better. We think it will get the highest score eventually. We see...

Sep 2020
(0)
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Manager

We love MatrixCare. Their product has truly streamlined our workflow, and the system is very easy to...

Sep 2020
(0)
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Manager

The vendor is way ahead of the game. They release upgrades on time. The updates deploy immediately...

Sep 2020
(0)
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Manager

The reporting is really good and helpful. We see a lot of transparency, and that helps our...

Sep 2020
(0)
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Manager

We love the online learning lockers. There are so many simple videos and PDFs that are always...

Sep 2020
(0)
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VP/Other Executive

The vendor offers a lot of webinars. Those would be great for people who are always in the office,...

Sep 2020
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VP/Other Executive

For additional training, the vendor wanted to charge a pretty high fee. The vendor has been pretty...

Sep 2020
(0)
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VP/Other Executive

When I first came in, our organization had just transitioned over to the product. Some staff members...

Sep 2020
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VP/Other Executive

When we first implemented the system, the amount of time we had to spend on charting was ridiculous....

Sep 2020
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VP/Other Executive

I tried to get to the point where patients could sign iPads so that they weren’t using visit slips....

Sep 2020
(0)
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Director

Having MatrixCare's solution has been really good. We had another EMR before, and we had so much...

Sep 2020
(0)
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Director

The reports are probably the vendor's biggest downfall. I really love everything, but their reports...

Sep 2020
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Director

The scheduling is wonderful. We can pull up the schedule, and it can show us exactly where people...

Sep 2020
(0)
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Director

The vendor has a wonderful variety of training videos. They aren't easy to assign to somebody; the...

Sep 2020
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Director

The vendor's support is good. Occasionally, there have been times that we have gotten them involved...

Sep 2020
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Director

I get to listen to the vendor's president and the administration. We feel like we know those people....

Sep 2020
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Director

We have started putting in pathways to push outcomes a bit more. Maybe I am not using the product...

Sep 2020
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Director

I tell my peers all the time that they have to get MatrixCare's program. The survey goes really well...

Sep 2020
(0)
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VP/Other Executive

An issue we have is that constant updates have to be done. Usually, the updates are listed on the...

Sep 2020
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VP/Other Executive

The vendor has really good customer service with the updates. Whenever we call, they get right back...

Sep 2020
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VP/Other Executive

The system is pretty easy to use once users grasp it. It is pretty simple. With the older...

Sep 2020
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VP/Other Executive

One of the versions eliminated our iPads, so that is something we will have to purchase down the...

Sep 2020
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Director

Overall, the vendor doesn't charge for every little thing. The thing I love about the vendor is that...

Sep 2020
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Director

The vendor supported us well during the COVID-19 crisis. They quickly rolled out the tools for...

Sep 2020
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Director

We haven't had a true implementation of the new product, but the upgrades the vendor has rolled out...

Sep 2020
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Director

I would rate the vendor's training high. We have recently undergone some pretty major training...

Sep 2020
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Director

The product definitely works as promoted. It works exactly as the vendor sold it, and the system...

Sep 2020
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Director

The vendor is ahead of the curve when it comes to integration and interoperability. The vendor has...

Sep 2020
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Director

The product is of high quality. The vendor delivers regulatory updates, and they are delivered in a...

Sep 2020
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Director

Our frontline staff members have told us that the system isn't hard to use compared to what they...

Sep 2020
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Director

The vendor’s executives have been involved. We have regular meetings with the vendor. The vendor...

Aug 2020
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Director

I hope that we will be extremely satisfied with the system in a year from now. I hope that things...

Aug 2020
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Director

I would tell others that MatrixCare is much more involved with the providers now and that the vendor...

Aug 2020
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Director

For now, the system is part of our long-term plans. We are trying to optimize it and fully use it....

Aug 2020
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Director

If the decision were up to me, I would purchase the tool again. MatrixCare has been very receptive...

Aug 2020
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Director

If MatrixCare could give us everything we wanted, they would. But they have to prioritize. They have...

Aug 2020
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Director

MatrixCare has packages that include a lot. But there are some things that are a la carte. If we try...

Aug 2020
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Director

We are still trying to get everything optimized, and that is definitely our responsibility, but I...

Aug 2020
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Director

Our end users find the system to be very easy to use. It is pretty intuitive and easy to navigate....

Aug 2020
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Director

The biggest challenge for the end users is that if they are working for different competitors that...

Aug 2020
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Director

The vendor is very proactive. They have really been trying to step up, involve all of their...

Aug 2020
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Director

When looking for an EMR, I wanted something that was user friendly for my staff out in the field,...

Aug 2020
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Director

The billing section is really excellent. Everything is set up to post on its own. We are all very...

Aug 2020
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Director

The implementation was hard just because we were running two EMRs at one time as we transferred off...

Aug 2020
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Director

The vendor’s support is excellent. In the past, I have filled out a ticket, sent the email, and...

Aug 2020
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Director

The product is iPad based and cloud based. We use iPads now, but before, we were using laptops. The...

Aug 2020
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Director

I don’t know whether I would buy the EHR again. We have issues with the upgrades where the visits...

Aug 2020
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Director

The MatrixCare training is very hands off. There are lots of job aides when we ask questions. The...

Aug 2020
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Director

MatrixCare Home Health definitely supports integration very well. That aspect meets all of our...

Aug 2020
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Director

With the new releases and problems, we are usually calling MatrixCare and telling them that there...

Aug 2020
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Manager

The vendor put in a COVID-19 screening tool to screen patients before visits, but by the time they...

Jul 2020
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Manager

The product is probably part of our long-term plans. We have been looking at other vendors, but so...

Jul 2020
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Manager

We definitely feel nickel-and-dimed on the product, and there are various product enhancements that...

Jul 2020
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Manager

The vendor's delivery of new technology is kind of a double-edged sword. The vendor has been doing a...

Jul 2020
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Manager

The vendor's support is more reactive than proactive. When we have issues that we bring to the...

Jul 2020
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Manager

I don’t feel like I get the results I want through the regular support channels, let alone from the...

Jul 2020
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Manager

We feel that we spend quite a bit of money on the product, and there are other less expensive...

Jul 2020
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Manager

The original implementation team we worked with didn’t have a good framework for the approach. We...

Jul 2020
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Manager

The vendor has improved integration recently. They launched a feature that allows the product to...

Jul 2020
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Director

There was no cost for the initial setup. The cost was bundled in the price we pay with our...

Jul 2020
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Director

The vendor did very well in terms of helping us prepare to be successful. They broke things down and...

Jul 2020
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Director

We have gotten tons of value. We can’t start ongoing therapy without meeting the face-to-face...

Jul 2020
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Director

The vendor is working on revamping some things. The system is a little cluttered, especially with...

Jul 2020
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Director

Our satisfaction will be high in the future, especially with the reconciliation piece. But there is...

Jul 2020
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Director

We are definitely getting the support we need. We have had a point person to reach out to with...

Jul 2020
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Director

I would rate MatrixCare somewhere in the middle for their COVID-19 response. They have sent a lot of...

Jul 2020
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Director

MatrixCare Home Health does give us some freebies, but they charge for any platform that is...

Jul 2020
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Director

MatrixCare has some new things coming out soon so that care plans will be embedded into the OASIS...

Jul 2020
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Director

Some of MatrixCare's support staff members aren't clinical people, and that hurts because things...

Jul 2020
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Director

It would be nice if MatrixCare had a training database for iPad users. They have learning tools...

Jul 2020
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Director

MatrixCare has a place in their community where we can suggest enhancement requests, but there are...

Jul 2020
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Director

On the iPad side, there is quite a bit of clicking because users have to put orders in separate...

Jul 2020
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Director

There are some scheduling things that could be better. It would be nice to be able to click on a...

Jul 2020
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Director

All in all, I like the software. I would choose MatrixCare Home Health over the other products that...

Jul 2020
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Director

I think MatrixCare is getting ready to release better reporting. They have also put some insights...

Jul 2020
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Manager

When we switched to MatrixCare's system, my nurses complained about the amount of time to document...

Jul 2020
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Manager

MatrixCare's customer service is fantastic. MatrixCare is better than any other vendor I have worked...

Jul 2020
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Manager

When we transfer a patient to another one of our clinics, the system struggles. The financial...

Jul 2020
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Manager

Our corporate office is able to easily monitor what is happening at all of our satellite offices,...

Jul 2020
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Manager

MatrixCare has a bunch of friendly people who are very accommodating, respectful, and helpful.

Jul 2020
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Manager

The ease of use for clinicians is definitely one of the benefits of MatrixCare Home Health. We get...

Jul 2020
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Manager

I would love to see MatrixCare roll out updates with more testing. The updates seem rushed, and then...

Jul 2020
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Manager

I have noticed a big difference in customer service since Brightree has become MatrixCare. I realize...

Jul 2020
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Director

I don’t think the vendor nickel-and-dimes. There were a couple of new things that came out that...

Jun 2020
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Director

The vendor keeps their promises. I like the support people. If they don’t have an answer when we are...

Jun 2020
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Director

The ongoing training isn’t great because when we call to ask for training, the vendor gives us job...

Jun 2020
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Director

I think I would buy the system again. I have only been on a few other systems. When I first came to...

Jun 2020
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Director

The vendor is delivering new technology. The vendor is proactive. The system shows us what upgrades...

Jun 2020
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Director

I thought the vendor’s executive involvement was really great in the beginning because I even had...

Jun 2020
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Director

I have been asked to talk to other potential buyers. I tell them that the system is easy to use and...

Jun 2020
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Manager

MatrixCare definitely doesn't nickel-and-dime us. They offer a lot in their core product.

Jun 2020
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Manager

Before MatrixCare took over, Brightree's executive involvement was perfect. I had the phone number...

Jun 2020
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Manager

If I were to talk about the system, I would tell people that MatrixCare is one of the most...

Jun 2020
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Manager

MatrixCare has an excellent interoperability project manager. That person is very innovative and is...

Jun 2020
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Manager

The system is so easy to use. That is one of the main reasons we went with MatrixCare's system.

Jun 2020
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Manager

We have been with a lot of different companies, but we have never seen someone invest so much in...

Jun 2020
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Manager

It is very hard to escalate past MatrixCare's tier-one support. The main focus of that tier is...

Jun 2020
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Nurse

The vendor has started to charge for little things, but some things have remained part of the...

Jun 2020
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Nurse

The vendor will sometimes say that something is coming out, so we start planning things, and then...

Jun 2020
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Nurse

Things occasionally come up that require us to do a workaround or just do something outside of the...

Jun 2020
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Nurse

Getting answers back regarding issues sometimes takes weeks. Most of the time, the vendor is pretty...

Jun 2020
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Nurse

I have talked to some of the executives, and the vendor has given us a road map of what they have...

Jun 2020
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Nurse

The way the vendor has insights set up isn’t really functional to me. I know the vendor has...

Jun 2020
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Nurse

The vendor is up to date on regulatory changes. I have grown to depend on the vendor for that, and...

Jun 2020
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Nurse

There are some things we have to work around in the system. I have asked for several things over the...

Jun 2020
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Nurse

The vendor has done some great things with discharge planning, and that was an issue I had for a...

Jun 2020
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Director

The vendor struggles with implementation and training. Our implementation was terrible.

May 2020
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