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MatrixCare Home Health (EHR) (Brightree) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Interfacing and Integration
The integration that we are working on has been a mess. The implementation has had a lot of...
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Manager
Service and Support
One thing that we have found has really flipped since MatrixCare took over is the help desk. We...
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Manager
Functionality and Upgrades
The EHR has good usability. I recommended the product to other hospices.
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Manager
Functionality and Upgrades
The tool is web based. The vendor updates things, and then we have to pay for those things. The...
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Manager
ROI / Cost (care and feeding)
I like the price and the ease of use of MatrixCare's system. They have some great functions, but if...
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Manager
Implementation and Training
MatrixCare doesn’t provide any training unless we pay for it. The training is good, but I am annoyed...
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Manager
Relationship
I would probably not buy the system again. I am really disappointed because I have been working with...
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Manager
Service and Support
One of the promises from the vendor that I have taken very literally is that they would be here to...
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Manager
Functionality and Upgrades
We have had a lot of problems with the vendor's upgrades, and the system isn't user friendly for the...
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Manager
Relationship
The vendor didn't disclose that they were agreeable to integration. We use another vendor's system,...
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Manager
Other Observations & Comments
I am sure that the vendor has technology that would better meet our needs. Whether or not the vendor...
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Manager
ROI / Cost (care and feeding)
MatrixCare does not avoid charging for every little thing. They used to avoid that, but now they...
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Manager
Future Outlook
I am hoping that our satisfaction with MatrixCare will be high in the next year. We are going...
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Analyst/Coordinator
Service and Support
For the most part, we are very happy with MatrixCare. We loved our implementation team. Our customer...
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Analyst/Coordinator
Functionality and Upgrades
In terms of the product working as promoted, there are things that people thought were discussed in...
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Manager
Functionality and Upgrades
The overall platform is totally online. It is up to each agency to have a person that sets the main...
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Manager
ROI / Cost (care and feeding)
Due to our location, we have no internet connection once we leave our facility. Our patients aren't...
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Manager
Future Outlook
The clinicians are very pleased with the product. I hope that our satisfaction stays the same over...
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CEO/President
Functionality and Upgrades
Some of the people I have had to train recently have had more problems learning, but that could be...
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CEO/President
Service and Support
Brightree claims that nothing has changed since they merged with MatrixCare. But when we call for...
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Director
Relationship
The vendor keeps their promises, for the most part. The timeliness of the completion of some things,...
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Director
Functionality and Upgrades
It is just so difficult to get quality measures for wounds, PICCs, ports, Foley catheters, and...
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Director
Functionality and Upgrades
As far as delivering new technology goes, from a compliance and a regulatory standpoint, MatrixCare...
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Director
Implementation and Training
I was extremely impressed with the knowledge, support, and delivery of our MatrixCare project...
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Director
Service and Support
We have struggled with a certain piece of functionality, and we are still trying to work out some of...
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Director
Service and Support
I don't know whether I would suggest anything to MatrixCare to improve because their communication...
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Director
Win/Loss - Why they were selected (by current clients)
We selected MatrixCare’s system because it had the best end-user usability. The system is user...
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Director
Functionality and Upgrades
MatrixCare Home Health is definitely easy to use. I have been on other EMR systems, and I would say...
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Director
Functionality and Upgrades
Finding information in the system sometimes requires piecing together two or three different...
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Director
Functionality and Upgrades
Some staff members have had difficulties with understanding the system and learning the issues....
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Director
Service and Support
My case manager does an awesome job. The vendor has improved the chat support quite a bit.
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Director
Functionality and Upgrades
It is hard for me to get the information that I need out of the system. I can do a report for...
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VP/Other Executive
Functionality and Upgrades
The training for the EHR is excellent. MatrixCare has a lot of teaching modules. A lot of things are...
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VP/Other Executive
Interfacing and Integration
The product works as it was promoted. We picked MatrixCare Home Health because of the integration....
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Analyst/Coordinator
Functionality and Upgrades
The system is pretty good, but there are some little drawbacks. It is kind of slow sometimes. That...
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Director
Relationship
There is a seminar we like to attend, and Brightree had representatives who were at the forefront of...
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Director
Functionality and Upgrades
I would choose Brightree again because I am familiar with their system, and switching over to...
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Director
Lessons Learned
In our last contract negotiation, Brightree's cost went up significantly. It got to the point where...
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Director
Technology
The software's back end is closed so that we can’t pull data or manipulate things to improve. It...
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Director
Service and Support
Our representative tries to keep me involved and make me aware of things that are going on. If there...
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Director
Functionality and Upgrades
When I am doing my quality reports, I would like to not have to go into every patient's chart and...
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Director
Other Observations & Comments
Brightree didn’t do too much during the COVID-19 crisis. There are a couple of different screens...
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Director
Functionality and Upgrades
Prior to using MatrixCare's system, we had a system that was all paper. All our answers were done...
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Director
Lessons Learned
One of the selling points of using MatrixCare's solution is the ease of billing. From the point of...
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Director
Functionality and Upgrades
What I think Brightree can do better is allow us a little more access to the back end. When we are...
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Manager
Implementation and Training
We really appreciate the free ongoing training online. It is better than the training for any other...
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Manager
Future Outlook
The integration is getting better. We think it will get the highest score eventually. We see...
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Manager
Functionality and Upgrades
We love MatrixCare. Their product has truly streamlined our workflow, and the system is very easy to...
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Manager
Functionality and Upgrades
The vendor is way ahead of the game. They release upgrades on time. The updates deploy immediately...
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Manager
Service and Support
The reporting is really good and helpful. We see a lot of transparency, and that helps our...
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Manager
Implementation and Training
We love the online learning lockers. There are so many simple videos and PDFs that are always...
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VP/Other Executive
Implementation and Training
The vendor offers a lot of webinars. Those would be great for people who are always in the office,...
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VP/Other Executive
Service and Support
For additional training, the vendor wanted to charge a pretty high fee. The vendor has been pretty...
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VP/Other Executive
Functionality and Upgrades
When I first came in, our organization had just transitioned over to the product. Some staff members...
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VP/Other Executive
Functionality and Upgrades
When we first implemented the system, the amount of time we had to spend on charting was ridiculous....
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VP/Other Executive
Other Observations & Comments
I tried to get to the point where patients could sign iPads so that they weren’t using visit slips....
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Director
Functionality and Upgrades
Having MatrixCare's solution has been really good. We had another EMR before, and we had so much...
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Director
Functionality and Upgrades
The reports are probably the vendor's biggest downfall. I really love everything, but their reports...
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Director
Functionality and Upgrades
The scheduling is wonderful. We can pull up the schedule, and it can show us exactly where people...
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Director
Lessons Learned
The vendor has a wonderful variety of training videos. They aren't easy to assign to somebody; the...
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Director
Service and Support
The vendor's support is good. Occasionally, there have been times that we have gotten them involved...
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Director
Relationship
I get to listen to the vendor's president and the administration. We feel like we know those people....
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Director
Service and Support
We have started putting in pathways to push outcomes a bit more. Maybe I am not using the product...
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Director
Functionality and Upgrades
I tell my peers all the time that they have to get MatrixCare's program. The survey goes really well...
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VP/Other Executive
Functionality and Upgrades
An issue we have is that constant updates have to be done. Usually, the updates are listed on the...
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VP/Other Executive
Service and Support
The vendor has really good customer service with the updates. Whenever we call, they get right back...
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VP/Other Executive
Functionality and Upgrades
The system is pretty easy to use once users grasp it. It is pretty simple. With the older...
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VP/Other Executive
Functionality and Upgrades
One of the versions eliminated our iPads, so that is something we will have to purchase down the...
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Director
ROI / Cost (care and feeding)
Overall, the vendor doesn't charge for every little thing. The thing I love about the vendor is that...
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Director
Service and Support
The vendor supported us well during the COVID-19 crisis. They quickly rolled out the tools for...
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Director
Functionality and Upgrades
We haven't had a true implementation of the new product, but the upgrades the vendor has rolled out...
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Director
Implementation and Training
I would rate the vendor's training high. We have recently undergone some pretty major training...
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Director
Functionality and Upgrades
The product definitely works as promoted. It works exactly as the vendor sold it, and the system...
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Director
Interfacing and Integration
The vendor is ahead of the curve when it comes to integration and interoperability. The vendor has...
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Director
Functionality and Upgrades
The product is of high quality. The vendor delivers regulatory updates, and they are delivered in a...
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Director
Functionality and Upgrades
Our frontline staff members have told us that the system isn't hard to use compared to what they...
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Director
Relationship
The vendor’s executives have been involved. We have regular meetings with the vendor. The vendor...
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Director
Future Outlook
I hope that we will be extremely satisfied with the system in a year from now. I hope that things...
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Director
Relationship
I would tell others that MatrixCare is much more involved with the providers now and that the vendor...
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Director
Future Outlook
For now, the system is part of our long-term plans. We are trying to optimize it and fully use it....
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Director
Service and Support
If the decision were up to me, I would purchase the tool again. MatrixCare has been very receptive...
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Director
Relationship
If MatrixCare could give us everything we wanted, they would. But they have to prioritize. They have...
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Director
Other Observations & Comments
MatrixCare has packages that include a lot. But there are some things that are a la carte. If we try...
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Director
Service and Support
We are still trying to get everything optimized, and that is definitely our responsibility, but I...
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Director
Functionality and Upgrades
Our end users find the system to be very easy to use. It is pretty intuitive and easy to navigate....
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Director
Other Observations & Comments
The biggest challenge for the end users is that if they are working for different competitors that...
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Director
Relationship
The vendor is very proactive. They have really been trying to step up, involve all of their...
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Director
Functionality and Upgrades
When looking for an EMR, I wanted something that was user friendly for my staff out in the field,...
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Director
Functionality and Upgrades
The billing section is really excellent. Everything is set up to post on its own. We are all very...
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Director
Implementation and Training
The implementation was hard just because we were running two EMRs at one time as we transferred off...
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Director
Service and Support
The vendor’s support is excellent. In the past, I have filled out a ticket, sent the email, and...
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Director
Functionality and Upgrades
The product is iPad based and cloud based. We use iPads now, but before, we were using laptops. The...
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Director
Functionality and Upgrades
I don’t know whether I would buy the EHR again. We have issues with the upgrades where the visits...
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Director
Functionality and Upgrades
The MatrixCare training is very hands off. There are lots of job aides when we ask questions. The...
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Director
Interfacing and Integration
MatrixCare Home Health definitely supports integration very well. That aspect meets all of our...
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Director
Service and Support
With the new releases and problems, we are usually calling MatrixCare and telling them that there...
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Manager
Other Observations & Comments
The vendor put in a COVID-19 screening tool to screen patients before visits, but by the time they...
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Manager
Future Outlook
The product is probably part of our long-term plans. We have been looking at other vendors, but so...
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Manager
ROI / Cost (care and feeding)
We definitely feel nickel-and-dimed on the product, and there are various product enhancements that...
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Manager
ROI / Cost (care and feeding)
The vendor's delivery of new technology is kind of a double-edged sword. The vendor has been doing a...
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Manager
Service and Support
The vendor's support is more reactive than proactive. When we have issues that we bring to the...
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Manager
Service and Support
I don’t feel like I get the results I want through the regular support channels, let alone from the...
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Manager
ROI / Cost (care and feeding)
We feel that we spend quite a bit of money on the product, and there are other less expensive...
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Manager
Implementation and Training
The original implementation team we worked with didn’t have a good framework for the approach. We...
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Manager
Interfacing and Integration
The vendor has improved integration recently. They launched a feature that allows the product to...
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Director
ROI / Cost (care and feeding)
There was no cost for the initial setup. The cost was bundled in the price we pay with our...
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Director
Service and Support
The vendor did very well in terms of helping us prepare to be successful. They broke things down and...
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Director
Functionality and Upgrades
We have gotten tons of value. We can’t start ongoing therapy without meeting the face-to-face...
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Director
Functionality and Upgrades
The vendor is working on revamping some things. The system is a little cluttered, especially with...
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Director
Future Outlook
Our satisfaction will be high in the future, especially with the reconciliation piece. But there is...
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Director
Service and Support
We are definitely getting the support we need. We have had a point person to reach out to with...
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Director
Other Observations & Comments
I would rate MatrixCare somewhere in the middle for their COVID-19 response. They have sent a lot of...
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Director
ROI / Cost (care and feeding)
MatrixCare Home Health does give us some freebies, but they charge for any platform that is...
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Director
Future Outlook
MatrixCare has some new things coming out soon so that care plans will be embedded into the OASIS...
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Director
Service and Support
Some of MatrixCare's support staff members aren't clinical people, and that hurts because things...
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Director
Implementation and Training
It would be nice if MatrixCare had a training database for iPad users. They have learning tools...
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Director
Functionality and Upgrades
MatrixCare has a place in their community where we can suggest enhancement requests, but there are...
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Director
Functionality and Upgrades
On the iPad side, there is quite a bit of clicking because users have to put orders in separate...
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Director
Functionality and Upgrades
There are some scheduling things that could be better. It would be nice to be able to click on a...
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Director
Functionality and Upgrades
All in all, I like the software. I would choose MatrixCare Home Health over the other products that...
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Director
Functionality and Upgrades
I think MatrixCare is getting ready to release better reporting. They have also put some insights...
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Manager
Functionality and Upgrades
When we switched to MatrixCare's system, my nurses complained about the amount of time to document...
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Manager
Service and Support
MatrixCare's customer service is fantastic. MatrixCare is better than any other vendor I have worked...
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Manager
Functionality and Upgrades
When we transfer a patient to another one of our clinics, the system struggles. The financial...
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Manager
Functionality and Upgrades
Our corporate office is able to easily monitor what is happening at all of our satellite offices,...
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Manager
Relationship
MatrixCare has a bunch of friendly people who are very accommodating, respectful, and helpful.
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Manager
Functionality and Upgrades
The ease of use for clinicians is definitely one of the benefits of MatrixCare Home Health. We get...
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Manager
Functionality and Upgrades
I would love to see MatrixCare roll out updates with more testing. The updates seem rushed, and then...
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Manager
Other Observations & Comments
I have noticed a big difference in customer service since Brightree has become MatrixCare. I realize...
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Director
ROI / Cost (care and feeding)
I don’t think the vendor nickel-and-dimes. There were a couple of new things that came out that...
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Director
Relationship
The vendor keeps their promises. I like the support people. If they don’t have an answer when we are...
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Director
Implementation and Training
The ongoing training isn’t great because when we call to ask for training, the vendor gives us job...
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Director
Functionality and Upgrades
I think I would buy the system again. I have only been on a few other systems. When I first came to...
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Director
Service and Support
The vendor is delivering new technology. The vendor is proactive. The system shows us what upgrades...
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Director
Relationship
I thought the vendor’s executive involvement was really great in the beginning because I even had...
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Director
Lessons Learned
I have been asked to talk to other potential buyers. I tell them that the system is easy to use and...
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Manager
ROI / Cost (care and feeding)
MatrixCare definitely doesn't nickel-and-dime us. They offer a lot in their core product.
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Manager
Relationship
Before MatrixCare took over, Brightree's executive involvement was perfect. I had the phone number...
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Manager
Lessons Learned
If I were to talk about the system, I would tell people that MatrixCare is one of the most...
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Manager
Interfacing and Integration
MatrixCare has an excellent interoperability project manager. That person is very innovative and is...
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Manager
Functionality and Upgrades
The system is so easy to use. That is one of the main reasons we went with MatrixCare's system.
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Manager
Technology
We have been with a lot of different companies, but we have never seen someone invest so much in...
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Manager
Service and Support
It is very hard to escalate past MatrixCare's tier-one support. The main focus of that tier is...
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Nurse
ROI / Cost (care and feeding)
The vendor has started to charge for little things, but some things have remained part of the...
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Nurse
Functionality and Upgrades
The vendor will sometimes say that something is coming out, so we start planning things, and then...
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Nurse
Service and Support
Things occasionally come up that require us to do a workaround or just do something outside of the...
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Nurse
Service and Support
Getting answers back regarding issues sometimes takes weeks. Most of the time, the vendor is pretty...
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Nurse
Relationship
I have talked to some of the executives, and the vendor has given us a road map of what they have...
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Nurse
Functionality and Upgrades
The way the vendor has insights set up isn’t really functional to me. I know the vendor has...
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Nurse
Functionality and Upgrades
The vendor is up to date on regulatory changes. I have grown to depend on the vendor for that, and...
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Nurse
Functionality and Upgrades
There are some things we have to work around in the system. I have asked for several things over the...
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Nurse
Functionality and Upgrades
The vendor has done some great things with discharge planning, and that was an issue I had for a...
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Director
Implementation and Training
The vendor struggles with implementation and training. Our implementation was terrible.
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Director
Interfacing and Integration
I rate the product highly for integration. On the hospital side, the product is integrated with our...
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Director
Other Observations & Comments
The vendor is always trying to deliver new technology, but they sometimes pull the trigger a little...
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Director
Relationship
The vendor’s executives seem pretty involved. I hope to see my satisfaction increase in a year from...
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VP/Other Executive
Functionality and Upgrades
We have been very happy with the solution. It is very functional and seems to meet all regulations....
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Manager
Functionality and Upgrades
I am very happy with the system. We have been a customer for a few years. If I don’t have to think...
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Manager
Service and Support
We were doing a paper screening for COVID-19 with all of our patients per the CDC guidelines, and...
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Manager
Functionality and Upgrades
The system works very well. I would recommend it to anyone. I have recommended it to local agencies,...
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Manager
Implementation and Training
The ongoing training is fantastic. The vendor offers opportunities all the time. They have Brightree...
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Manager
Future Outlook
The system is very easy to use, even for my oldest clinicians. They mocked the system at first, but...
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CEO/President
Functionality and Upgrades
The vendor has made a few changes on the back end of the software, and those changes have helped us...
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CEO/President
Other Observations & Comments
One of the vendor's strong suits is that they have fantastic upgrades that they are constantly...
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CEO/President
Implementation and Training
The initial training was quite some time ago, but it was decent. We got on pretty seamlessly. The...
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CEO/President
Relationship
The vendor is very engaged in working things out and making sure that the functionality is as we...
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CEO/President
Functionality and Upgrades
The vendor is constantly working to make improvements and upgrades to the product. They release...
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Manager
Future Outlook
Overall, Brightree's system produces the results we seek, and we are satisfied with the product. As...
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Manager
Service and Support
The online space is a nice component that Brightree offers. Users can look at each other's...
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Manager
Service and Support
The service support is excellent, and I would rate it high. It makes a big difference to have...
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Manager
Service and Support
Brightree allows users to post ideas in an online space when there are things the users want in the...
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Manager
Functionality and Upgrades
It is normal to have small glitches with any system, but Brightree needs to make people aware of the...
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Manager
Service and Support
If we don't take the vendor's surveys, or if we don't comment or complain about things, nothing gets...
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VP/Other Executive
Functionality and Upgrades
If the decision were up to me, I would love to be able to purchase it again, but the software is...
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VP/Other Executive
Technology
A lot of our issues are due to technology. Every time the iPads and the software get updates, we...
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VP/Other Executive
Relationship
The Brightree executives are very involved. They did some really nice things for us to help us when...
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Nurse
Relationship
We haven't had any issues with Brightree. When we do have a problem, they take care of it, and that...
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Manager
Implementation and Training
I am new to the system and am not really happy with it. I didn't get any training. I just was told...
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Manager
Functionality and Upgrades
I have requested a couple of things from Brightree, and I am just appalled that they don't already...
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Manager
Functionality and Upgrades
I don’t know why the system doesn’t have a lock on wound measurements. The schedule knows, for...
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Manager
Functionality and Upgrades
I can get into what I need to; I am just figuring things out. There are still some things that I...
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