MatrixCare Home Health (EHR) (Brightree) Comments

 
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Director

Relationship

There is a seminar we like to attend, and Brightree had representatives who were at the forefront of...

Sep 2020
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Director

Functionality and Upgrades

I would choose Brightree again because I am familiar with their system, and switching over to...

Sep 2020
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Director

Lessons Learned

In our last contract negotiation, Brightree's cost went up significantly. It got to the point where...

Sep 2020
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Director

Technology

The software's back end is closed so that we can’t pull data or manipulate things to improve. It...

Sep 2020
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Director

Service and Support

Our representative tries to keep me involved and make me aware of things that are going on. If there...

Sep 2020
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Director

Functionality and Upgrades

When I am doing my quality reports, I would like to not have to go into every patient's chart and...

Sep 2020
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Director

Other Observations & Comments

Brightree didn’t do too much during the COVID-19 crisis. There are a couple of different screens...

Sep 2020
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Director

Functionality and Upgrades

Prior to using MatrixCare's system, we had a system that was all paper. All our answers were done...

Sep 2020
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Director

Lessons Learned

One of the selling points of using MatrixCare's solution is the ease of billing. From the point of...

Sep 2020
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Director

Functionality and Upgrades

What I think Brightree can do better is allow us a little more access to the back end. When we are...

Sep 2020
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Manager

Implementation and Training

We really appreciate the free ongoing training online. It is better than the training for any other...

Sep 2020
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Manager

Future Outlook

The integration is getting better. We think it will get the highest score eventually. We see...

Sep 2020
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Manager

Functionality and Upgrades

We love MatrixCare. Their product has truly streamlined our workflow, and the system is very easy to...

Sep 2020
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Manager

Functionality and Upgrades

The vendor is way ahead of the game. They release upgrades on time. The updates deploy immediately...

Sep 2020
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Manager

Service and Support

The reporting is really good and helpful. We see a lot of transparency, and that helps our...

Sep 2020
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Manager

Implementation and Training

We love the online learning lockers. There are so many simple videos and PDFs that are always...

Sep 2020
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VP/Other Executive

Implementation and Training

The vendor offers a lot of webinars. Those would be great for people who are always in the office,...

Sep 2020
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VP/Other Executive

Service and Support

For additional training, the vendor wanted to charge a pretty high fee. The vendor has been pretty...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

When I first came in, our organization had just transitioned over to the product. Some staff members...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

When we first implemented the system, the amount of time we had to spend on charting was ridiculous....

Sep 2020
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VP/Other Executive

Other Observations & Comments

I tried to get to the point where patients could sign iPads so that they weren’t using visit slips....

Sep 2020
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Director

Functionality and Upgrades

Having MatrixCare's solution has been really good. We had another EMR before, and we had so much...

Sep 2020
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Director

Functionality and Upgrades

The reports are probably the vendor's biggest downfall. I really love everything, but their reports...

Sep 2020
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Director

Functionality and Upgrades

The scheduling is wonderful. We can pull up the schedule, and it can show us exactly where people...

Sep 2020
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Director

Lessons Learned

The vendor has a wonderful variety of training videos. They aren't easy to assign to somebody; the...

Sep 2020
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Director

Service and Support

The vendor's support is good. Occasionally, there have been times that we have gotten them involved...

Sep 2020
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Director

Relationship

I get to listen to the vendor's president and the administration. We feel like we know those people....

Sep 2020
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Director

Service and Support

We have started putting in pathways to push outcomes a bit more. Maybe I am not using the product...

Sep 2020
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Director

Functionality and Upgrades

I tell my peers all the time that they have to get MatrixCare's program. The survey goes really well...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

An issue we have is that constant updates have to be done. Usually, the updates are listed on the...

Sep 2020
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VP/Other Executive

Service and Support

The vendor has really good customer service with the updates. Whenever we call, they get right back...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The system is pretty easy to use once users grasp it. It is pretty simple. With the older...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

One of the versions eliminated our iPads, so that is something we will have to purchase down the...

Sep 2020
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Director

ROI / Cost (care and feeding)

Overall, the vendor doesn't charge for every little thing. The thing I love about the vendor is that...

Sep 2020
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Director

Service and Support

The vendor supported us well during the COVID-19 crisis. They quickly rolled out the tools for...

Sep 2020
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Director

Functionality and Upgrades

We haven't had a true implementation of the new product, but the upgrades the vendor has rolled out...

Sep 2020
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Director

Implementation and Training

I would rate the vendor's training high. We have recently undergone some pretty major training...

Sep 2020
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Director

Functionality and Upgrades

The product definitely works as promoted. It works exactly as the vendor sold it, and the system...

Sep 2020
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Director

Interfacing and Integration

The vendor is ahead of the curve when it comes to integration and interoperability. The vendor has...

Sep 2020
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Director

Functionality and Upgrades

The product is of high quality. The vendor delivers regulatory updates, and they are delivered in a...

Sep 2020
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Director

Functionality and Upgrades

Our frontline staff members have told us that the system isn't hard to use compared to what they...

Sep 2020
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Director

Relationship

The vendor’s executives have been involved. We have regular meetings with the vendor. The vendor...

Aug 2020
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Director

Future Outlook

I hope that we will be extremely satisfied with the system in a year from now. I hope that things...

Aug 2020
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Director

Relationship

I would tell others that MatrixCare is much more involved with the providers now and that the vendor...

Aug 2020
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Director

Future Outlook

For now, the system is part of our long-term plans. We are trying to optimize it and fully use it....

Aug 2020
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Director

Service and Support

If the decision were up to me, I would purchase the tool again. MatrixCare has been very receptive...

Aug 2020
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Director

Relationship

If MatrixCare could give us everything we wanted, they would. But they have to prioritize. They have...

Aug 2020
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Director

Other Observations & Comments

MatrixCare has packages that include a lot. But there are some things that are a la carte. If we try...

Aug 2020
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Director

Service and Support

We are still trying to get everything optimized, and that is definitely our responsibility, but I...

Aug 2020
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Director

Functionality and Upgrades

Our end users find the system to be very easy to use. It is pretty intuitive and easy to navigate....

Aug 2020
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Director

Other Observations & Comments

The biggest challenge for the end users is that if they are working for different competitors that...

Aug 2020
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Director

Relationship

The vendor is very proactive. They have really been trying to step up, involve all of their...

Aug 2020
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Director

Functionality and Upgrades

When looking for an EMR, I wanted something that was user friendly for my staff out in the field,...

Aug 2020
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Director

Functionality and Upgrades

The billing section is really excellent. Everything is set up to post on its own. We are all very...

Aug 2020
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Director

Implementation and Training

The implementation was hard just because we were running two EMRs at one time as we transferred off...

Aug 2020
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Director

Service and Support

The vendor’s support is excellent. In the past, I have filled out a ticket, sent the email, and...

Aug 2020
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Director

Functionality and Upgrades

The product is iPad based and cloud based. We use iPads now, but before, we were using laptops. The...

Aug 2020
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Director

Functionality and Upgrades

I don’t know whether I would buy the EHR again. We have issues with the upgrades where the visits...

Aug 2020
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Director

Functionality and Upgrades

The MatrixCare training is very hands off. There are lots of job aides when we ask questions. The...

Aug 2020
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Director

Interfacing and Integration

MatrixCare Home Health definitely supports integration very well. That aspect meets all of our...

Aug 2020
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Director

Service and Support

With the new releases and problems, we are usually calling MatrixCare and telling them that there...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

The vendor put in a COVID-19 screening tool to screen patients before visits, but by the time they...

Jul 2020
 Helpful

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Manager

Future Outlook

The product is probably part of our long-term plans. We have been looking at other vendors, but so...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We definitely feel nickel-and-dimed on the product, and there are various product enhancements that...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor's delivery of new technology is kind of a double-edged sword. The vendor has been doing a...

Jul 2020
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Manager

Service and Support

The vendor's support is more reactive than proactive. When we have issues that we bring to the...

Jul 2020
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Manager

Service and Support

I don’t feel like I get the results I want through the regular support channels, let alone from the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We feel that we spend quite a bit of money on the product, and there are other less expensive...

Jul 2020
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Manager

Implementation and Training

The original implementation team we worked with didn’t have a good framework for the approach. We...

Jul 2020
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Manager

Interfacing and Integration

The vendor has improved integration recently. They launched a feature that allows the product to...

Jul 2020
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Director

ROI / Cost (care and feeding)

There was no cost for the initial setup. The cost was bundled in the price we pay with our...

Jul 2020
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Director

Service and Support

The vendor did very well in terms of helping us prepare to be successful. They broke things down and...

Jul 2020
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Director

Functionality and Upgrades

We have gotten tons of value. We can’t start ongoing therapy without meeting the face-to-face...

Jul 2020
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Director

Functionality and Upgrades

The vendor is working on revamping some things. The system is a little cluttered, especially with...

Jul 2020
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Director

Future Outlook

Our satisfaction will be high in the future, especially with the reconciliation piece. But there is...

Jul 2020
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Director

Service and Support

We are definitely getting the support we need. We have had a point person to reach out to with...

Jul 2020
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Director

Other Observations & Comments

I would rate MatrixCare somewhere in the middle for their COVID-19 response. They have sent a lot of...

Jul 2020
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Director

ROI / Cost (care and feeding)

MatrixCare Home Health does give us some freebies, but they charge for any platform that is...

Jul 2020
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Director

Future Outlook

MatrixCare has some new things coming out soon so that care plans will be embedded into the OASIS...

Jul 2020
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Director

Service and Support

Some of MatrixCare's support staff members aren't clinical people, and that hurts because things...

Jul 2020
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Director

Implementation and Training

It would be nice if MatrixCare had a training database for iPad users. They have learning tools...

Jul 2020
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Director

Functionality and Upgrades

MatrixCare has a place in their community where we can suggest enhancement requests, but there are...

Jul 2020
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