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MatrixCare Home Health (EHR) (Brightree)
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User Commentary

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CEO/President

The vendor is intuitive and creative. They are doing a lot, and that is impressive. I have worked...

Oct 2021
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Director

I like that the vendor stays on top of regulatory issues. We are able to keep up with those changes...

Oct 2021
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(0)
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Director

Resolving tickets that are complex or at a high level, such as level two and level three tickets,...

Oct 2021
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(0)
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CEO/President

The updates to the system come fast and furious. They are so fast that they are sometimes hard to...

Oct 2021
||
(0)
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CEO/President

The big thing is that the vendor is innovative. With every other EHR vendor I have worked with, I...

Oct 2021
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CEO/President

I couldn’t do without this system. The vendor responds even though they have gotten bigger. They...

Oct 2021
||
(0)
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Manager

MatrixCare is pretty good about training us. We don't know what we don't know, but MatrixCare...

Oct 2021
||
(0)
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Manager

MatrixCare's support people are wonderful. I feel bad for them that they have to support MatrixCare...

Oct 2021
||
(0)
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Manager

I know that MatrixCare is in talks with other vendors, but MatrixCare could do more work with...

Oct 2021
||
(0)
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Manager

We have been extremely dissatisfied since MatrixCare took over Brightree. Every update breaks some...

Oct 2021
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(0)
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Manager

The solution has sporadic issues. In the last couple of years, those issues have gotten worse....

Oct 2021
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(0)
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Manager

Ever since MatrixCare's last CEO left, things have gone dead. I have seen a drastic drop in their...

Oct 2021
||
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Manager

If MatrixCare can't pull themselves together, then their solution definitely won't be part of our...

Oct 2021
||
(0)
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Manager

MatrixCare keeps their promises, but it takes some time to get them to fulfill those promises.

Oct 2021
||
(0)
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Manager

MatrixCare Home Health is not a good solution. Recently, the system went down for half an hour. That...

Oct 2021
||
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Manager

The vendor's implementation was excellent. They are good at training.

Oct 2021
||
(0)
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VP/Other Executive

MatrixCare does a really good job of keeping their promises.

Oct 2021
||
(0)
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VP/Other Executive

MatrixCare's help desk isn't always very responsive when we call. If I email our representative,...

Oct 2021
||
(0)
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VP/Other Executive

Our previous EMR was super cheap, but it didn't do half of what MatrixCare Home Health does. We get...

Oct 2021
||
(0)
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Director

The main benefits of the solution are its navigation and ease of use. The solution is very easy to...

Oct 2021
||
(0)
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Director

The system had certain issues and outages during a certain time period. That was challenging, but...

Oct 2021
||
(0)
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Director

MatrixCare's ongoing training could be improved. We recently received training from them, and we had...

Oct 2021
||
(0)
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Director

MatrixCare could improve the way that they solicit feedback for product development. Right now, they...

Oct 2021
||
(0)
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Manager

I like that MatrixCare Home Health is very user friendly and is based on our Outlook system. The...

Oct 2021
||
(0)
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Manager

We have been very successful at implementing the system and scheduling with it. It is a great tool...

Oct 2021
||
(0)
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Manager

Our clinicians use their cell phones in the field. This works great until they have older phones...

Oct 2021
||
(0)
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Manager

We have a lot of robust reports to choose from in the Matrixcare system. It takes time to navigate...

Oct 2021
||
(0)
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Manager

I really like working with the MatrixCare system. MatrixCare is very responsive at every level. They...

Oct 2021
||
(0)
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Director

The vendor doesn't always keep their promises. We have had issues with deadlines. MatrixCare...

Oct 2021
||
(0)
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Director

MatrixCare is easy for my staff members to use on their tablets. My staff members can do 90% of...

Oct 2021
||
(0)
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Director

Our scheduling piece in the system is integrated with one of our existing processes. That is a...

Oct 2021
||
(0)
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Director

If we contact the vendor's support people with an issue, and they can't handle it at their level,...

Oct 2021
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(0)
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Director

MatrixCare has done a lot to allow us to look at our iPads, see our schedules, and check that we...

Oct 2021
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(0)
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Director

When the vendor has add-ons for MatrixCare Home Health, we have to pay if we want to get them.

Oct 2021
||
(0)
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Director

Sometimes, I wonder whether we are using MatrixCare Home Health to its maximum potential. We have...

Oct 2021
||
(0)
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Director

MatrixCare constantly updates the system. They address any issues with the next update. I don't have...

Oct 2021
||
(0)
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Director

I don't have access to custom reports in the system. There is an option to purchase a module for...

Oct 2021
||
(0)
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Director

The system doesn't have great integration with its DME. The systems are completely separate. I wish...

Oct 2021
||
(0)
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Director

MatrixCare's ongoing training is good. There is plenty of documentation available to us, and we can...

Oct 2021
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(0)
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Director

From the clinical side, MatrixCare Home Health has been good. It is very ethical and intuitive. It...

Oct 2021
||
(0)
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Director

The reports in MatrixCare Home Health’s library don't have as strong of a search functionality as...

Oct 2021
||
(0)
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Director

MatrixCare always does a very good job with implementations. They do a lot of updates and webinars...

Oct 2021
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(0)
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Analyst/Coordinator

We recently got MyScrubber, and that has really helped us. When we review all the OASIS data sets,...

Oct 2021
||
(0)
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Analyst/Coordinator

We did a lot of research before we jumped in with MatrixCare, and our experience with them has been...

Oct 2021
||
(0)
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Analyst/Coordinator

In a couple of the webinars, the vendor told us that as they have grown quickly, they have noticed...

Oct 2021
||
(0)
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Analyst/Coordinator

There are a few trivial things that we don't have access to. For example, I have to call the vendor...

Oct 2021
||
(0)
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Analyst/Coordinator

Sometimes there are glitches in the billing system that are difficult to work around. I wish that we...

Oct 2021
||
(0)
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Manager

Sometimes, there are things in MatrixCare Home Health that don't necessarily need to be there that...

Oct 2021
||
(0)
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Manager

MatrixCare Home Health is well built for home health with the setup and options available. Overall,...

Oct 2021
||
(0)
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Manager

We get exactly what we pay for from MatrixCare. They don't nickel-and-dime us. They don't sign us up...

Sep 2021
||
(0)
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Manager

MatrixCare does not have a private duty application. They might say that they do, but the system...

Sep 2021
||
(0)
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Manager

MatrixCare does well with their support. Our previous home health system was awful at support. It is...

Sep 2021
||
(0)
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Manager

I like the compatibility of MatrixCare Home Health. We are able to move the clinical world into the...

Sep 2021
||
(0)
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Manager

Users like me can go into a forum that MatrixCare offers and comment on the system. We can make...

Sep 2021
||
(0)
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Director

Things have been slowly improving with the system. MatrixCare has been trying to put in some new...

Sep 2021
||
(0)
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Director

MatrixCare has a free version of MyAnalytics, but there is an added cost to get to its more detailed...

Sep 2021
||
(0)
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Director

I would like the vendor to do quick little webinars and email them out to people who missed them....

Sep 2021
||
(0)
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Director

MatrixCare has had a few server outages, and one of those outages lasted for a long while. That was...

Sep 2021
||
(0)
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Director

I am concerned about the solution's cost. The solution has some cool functions, but they are à la...

Sep 2021
||
(0)
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Director

I understand that the COVID-19 pandemic has been an issue for everyone. MatrixCare has had some...

Sep 2021
||
(0)
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Director

MatrixCare sends out a lot of updates. I get that complaint a lot from my clinicians. They complain...

Sep 2021
||
(0)
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Director

My nurses really want the system to be more interactive and like a website. In the solution, we...

Sep 2021
||
(0)
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VP/Other Executive

The solution has been difficult for our staff members to learn. The desktop computer interface is...

Sep 2021
||
(0)
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VP/Other Executive

I have really seen improvements in terms of how our clinical side is managed and how our systems...

Sep 2021
||
(0)
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VP/Other Executive

Before, our nurses would make a visit or do recertification with a patient, but then there would be...

Sep 2021
||
(0)
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VP/Other Executive

The integration with the iPads and the computers is quite annoying, but once our staff members get...

Sep 2021
||
(0)
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VP/Other Executive

There are always issues with our application when there is an update. Right now, there are issues...

Sep 2021
||
(0)
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VP/Other Executive

For how the compliance piece of MatrixCare Home Health was advertised, there are weird quirks in it,...

Sep 2021
||
(0)
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Analyst/Coordinator

I haven't had any problems at all with MatrixCare Home Health.

Sep 2021
||
(0)
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Analyst/Coordinator

Sometimes, when I search for a patient in the system, there are some glitches, but that issue may...

Sep 2021
||
(0)
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Director

We have individual charges for different products. However, the core product is a one-size-fits-all...

Sep 2021
||
(0)
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Director

We rolled out a couple of components in the last year that I felt like I needed. I didn’t feel as...

Sep 2021
||
(0)
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Director

I feel like MatrixCare stepped up their game with training, and they really listened to us in terms...

Sep 2021
||
(0)
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Director

We are very satisfied with our MatrixCare product. If we have issues, the vendor is attentive. When...

Sep 2021
||
(0)
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Director

There are a few areas where the Safari version doesn’t give me the same format as the desktop...

Sep 2021
||
(0)
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Director

In the past, I got a phone call from an executive at MatrixCare, and that felt really good. I get...

Sep 2021
||
(0)
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Director

MatrixCare clearly tells us what they are developing as well as their expectations and outcomes....

Sep 2021
||
(0)
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Director

We have absolutely received our money’s worth with MatrixCare Home Health. We know just based on the...

Sep 2021
||
(0)
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VP/Other Executive

Our executive involvement from MatrixCare is poor, but I think that is just my executive person. The...

Jun 2021
||
(0)
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VP/Other Executive

I wish MatrixCare didn't nickel-and-dime us. They have come out with a lot of extra services, and...

Jun 2021
||
(0)
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VP/Other Executive

MatrixCare's online module is like a labyrinth. For someone who is not an active user, the online...

Jun 2021
||
(0)
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VP/Other Executive

MatrixCare's training isn't great. We have to pay for any training, and the trainer has to be really...

Jun 2021
||
(0)
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VP/Other Executive

MatrixCare's system is super easy for physicians to use. I don't think anyone has a big problem with...

Jun 2021
||
(0)
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VP/Other Executive

We get our money's worth on the product. The system is extremely user friendly and very handy in the...

Jun 2021
||
(0)
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VP/Other Executive

We have been partnered with MatrixCare for a long time. They are a great company to work with. They...

Jun 2021
||
(0)
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VP/Other Executive

The vendor doesn't nickel-and-dime. They are pretty good about that. We only get a certain number of...

Jun 2021
||
(0)
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VP/Other Executive

The vendor's in-person training is great when we start to roll something out, but the ongoing...

Jun 2021
||
(0)
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VP/Other Executive

The integration and interoperability between the vendor's other systems are really nice. We really...

Jun 2021
||
(0)
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VP/Other Executive

The product is good, and the ease of use is getting much better. MatrixCare Home Health is not just...

Jun 2021
||
(0)
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VP/Other Executive

The vendor's support is excellent. The support people are really responsive to our questions and...

Jun 2021
||
(0)
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VP/Other Executive

The vendor executive involvement is great. I hear from the executives regularly. They call to check...

Jun 2021
||
(0)
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CCO

PDGM hit us, and then the notice of admission sort of rolled through in that time. One of the things...

Jun 2021
||
(0)
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CCO

Whenever there is a change or an upcoming regulation that is going to have a scale impact,...

Jun 2021
||
(0)
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CCO

MatrixCare’s key strength is really their responsiveness to the consumer. The fact that they aren’t...

Jun 2021
||
(0)
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CCO

MatrixCare has grown fast and is a big market. I have seen them do this successfully over the past...

Jun 2021
||
(0)
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CCO

MatrixCare looks at the big picture. I am a happy consumer, but if they nickel-and-dimed I would be...

Jun 2021
||
(0)
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CCO

I took up a brand-new employee who had never used MatrixCare's system in three weeks. People who...

Jun 2021
||
(0)
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CCO

MatrixCare is moving so fast that we can’t keep up with them. They are absolutely impressive. They...

Jun 2021
||
(0)
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CCO

MatrixCare’s tier three support takes a long time to get our problem fixed, and we never hear back....

Jun 2021
||
(0)
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CCO

MatrixCare is expensive, but all of this is expensive and on a tight home health budget. They have...

Jun 2021
||
(0)
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CCO

Other than our frustration with the tier three support, MatrixCare goes above and beyond every day....

Jun 2021
||
(0)
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CCO

By the time new regulations hit, I was well prepared. We weren’t even hitting a gravel bump on the...

Jun 2021
||
(0)
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CCO

When something goes to tier three, I consider it a lost cause because I have no faith in tier three....

Jun 2021
||
(0)
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CIO

We have been extremely happy with the solution so far. We were on another product before, and...

Apr 2021
||
(0)
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Analyst/Coordinator

MatrixCare’s support has fallen off. The support is getting better, but it fell off for a while. The...

Apr 2021
||
(0)
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Analyst/Coordinator

MatrixCare reaches out to their customer base frequently. We have strategic executive planning calls...

Apr 2021
||
(0)
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CEO/President

Globally speaking, there are certainly things that we have taken advantage of with upgrades. But for...

Apr 2021
||
(0)
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CEO/President

Continued innovation and communication are the vendor's strengths. We have had really good...

Apr 2021
||
(0)
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CEO/President

The vendor's challenge is to provide ongoing support to make sure that we are utilizing all of the...

Apr 2021
||
(0)
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Manager

Doing implementations is not MatrixCare's strong suit. They don't provide enough assistance. They...

Mar 2021
||
(0)
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Manager

The point-of-care device has always been MatrixCare's number one strength. It has a very logical...

Mar 2021
||
(0)
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Manager

MatrixCare's scheduling modules could be easier to use. The hardest part is maintaining order...

Mar 2021
||
(0)
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Manager

MatrixCare's biggest strengths are their interoperability and willingness to listen to their clients...

Mar 2021
||
(0)
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Manager

The vendor's products are pretty user friendly. When we have to reach out to the support people,...

Mar 2021
||
(0)
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Manager

The solution definitely helps us streamline our documentation. It helps with the coordination of...

Mar 2021
||
(0)
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Manager

We know that documentation should be patient specific, but there are parts of MatrixCare's system...

Mar 2021
||
(0)
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Manager

We have a lot of our patients on service for an extended amount of time. A lot of them have diseases...

Mar 2021
||
(0)
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Manager

The vendor is very good with all of the changes that have been happening with home health. They have...

Mar 2021
||
(0)
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Manager

The vendor is very good with following up. If there is an issue, they are quick to respond.

Mar 2021
||
(0)
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Manager

The vendor's training website is hard to navigate. They have job aids for everything that has to do...

Mar 2021
||
(0)
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Director

I probably wouldn't buy the product again because I don't feel like it is worth the cost. The money...

Mar 2021
||
(0)
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Director

Every service we get costs extra. We have the main EHR, and then we pay for certain components, like...

Mar 2021
||
(0)
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Director

New technology is a double-edged sword because the vendor offers things but with an additional fee,...

Mar 2021
||
(0)
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Director

If I were to ask the vendor to improve one thing, I would ask for fewer clicks in the application....

Mar 2021
||
(0)
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Director

When we call the ongoing support people about random problems, they try to answer us pretty quickly....

Mar 2021
||
(0)
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Director

MatrixCare's system integrates well with our billing software. That is about all that we have...

Feb 2021
||
(0)
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Director

In the office, MatrixCare's system is pretty easy to use. Some nurses are not as satisfied as the...

Feb 2021
||
(0)
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Director

If I call the vendor, they help me with anything. MatrixCare has made a lot of improvements over the...

Feb 2021
||
(0)
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Director

Whether I would choose MatrixCare again is debatable. They are a lot better now than they were. If I...

Feb 2021
||
(0)
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Director

When we needed education on new things that MatrixCare put in, the education cost money. The vendor...

Feb 2021
||
(0)
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Director

When we purchased the product, the vendor was called Brightree, and I was happy with Brightree at...

Feb 2021
||
(0)
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Director

I don't know that I would buy MatrixCare Home Health again. We were somewhat forced into that...

Feb 2021
||
(0)
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Director

I am not thrilled with the software. We have to pay for what I think should be standard in the...

Feb 2021
||
(0)
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Director

The vendor is very reactive. I think all software vendors right now are reactive because they are so...

Feb 2021
||
(0)
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Manager

We are planning to stick with MatrixCare as long as they can keep up with the times. We need their...

Feb 2021
||
(0)
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Manager

MatrixCare is constantly clarifying things internally and educating us on code repairs. MatrixCare...

Feb 2021
||
(0)
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Manager

One aspect we really like is the support that MatrixCare has. They have a support chatbot and a...

Feb 2021
||
(0)
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Manager

There is an ideas section, and that is nice. Other users can offer advice about using the system....

Feb 2021
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Manager

We pay the base price. There are additional beta tests and other things we can participate in for...

Feb 2021
||
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Manager

There are things we would like to see in the system. MatrixCare does have a section where we can put...

Feb 2021
||
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Manager

MatrixCare's opportunities for improvement are a catch-22 because the vendor has to allow users to...

Feb 2021
||
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Manager

I have noticed an uptick in our system's issues since MatrixCare took over from Brightree, but that...

Feb 2021
||
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Manager

We had an issue with not receiving a response for the service tickets that we submitted. There is a...

Feb 2021
||
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CEO/President

MatrixCare has a great product. Every one of our users is happy with it. We moved to Brightree from...

Feb 2021
||
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CEO/President

We definitely noticed a change in customer service after MatrixCare acquired Brightree. We knew...

Feb 2021
||
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Nurse

With MatrixCare Home Health, we were under the impression that medications would be able to flow...

Feb 2021
||
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VP/Other Executive

We were looking for a partner that would want us to be successful and would listen to their...

Feb 2021
||
(0)
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VP/Other Executive

I love MatrixCare’s reporting. It has given us such insight and transparency into our processes, and...

Feb 2021
||
(0)
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VP/Other Executive

There is some dashboard reporting in MatrixCare that we are trying to push for. We are spending a...

Feb 2021
||
(0)
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VP/Other Executive

We use the MatrixCare login support pages quite often. There are three different tiers. If something...

Feb 2021
||
(0)
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VP/Other Executive

We have seen significant results from using MatrixCare's system. Our staff turnover is down more...

Feb 2021
||
(0)
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VP/Other Executive

We have learned some things through the implementation process with MatrixCare. We opted not to have...

Feb 2021
||
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VP/Other Executive

When we vetted MatrixCare, we wanted to be very careful because we didn’t want to do this process...

Feb 2021
||
(0)
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Director

When using the iPad, users find the system easy to use. The system helps users to complete their...

Feb 2021
||
(0)
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Director

Some of the challenges we face are true of any software company, but the desire to do things doesn't...

Feb 2021
||
(0)
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Director

When we were interviewing different software companies and representatives to see who to choose, the...

Feb 2021
||
(0)
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Director

If there is an error made somewhere by the field clinician on the iPad, making a correction in the...

Feb 2021
||
(0)
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Director

Our implementation period was plotted out very well. The vendor communicated very well about what...

Jan 2021
||
(0)
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Director

Our account representative is generally pretty good. MatrixCare will get higher-level people on a...

Jan 2021
||
(0)
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Director

MatrixCare Home Health is worth the cost, but I am only aware of what it costs, not how it compares...

Jan 2021
||
(0)
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Director

The initial training was very in depth and hands on. After that, everything was self-study. The...

Jan 2021
||
(0)
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Director

The only reason I would knock MatrixCare would be that there are sometimes issues with the iPad app...

Jan 2021
||
(0)
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Director

The product is pretty user friendly once users have enough experience for both our office staff and...

Jan 2021
||
(0)
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CCO

The regulatory body and the PDGM really changed our landscape and could have put a lot of agencies...

Jan 2021
||
(0)
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CCO

If MatrixCare goes, I go. We couldn't be happier with the product. I hope my satisfaction will stay...

Jan 2021
||
(0)
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CCO

When we have questions, there is always someone available. There isn't a hierarchy that prevents us...

Jan 2021
||
(0)
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Director

MatrixCare is continually rolling out new functions, and they seem to be successful when we get...

Jan 2021
||
(0)
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Director

In MatrixCare Home Health, the clinicians work on iPad, and there are some issues with documentation...

Jan 2021
||
(0)
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Director

MatrixCare seems to have improved the ability interface, so we have been satisfied with those capabilities....

Jan 2021
||
(0)
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Director

There are scheduling limitations that we find quite frustrating in MatrixCare Home Health. We would...

Jan 2021
||
(0)
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Director

MatrixCare is responsive. We have a representative that is assigned to us, and we have consistent...

Jan 2021
||
(0)
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Manager

The integration that we are working on has been a mess. The implementation has had a lot of...

Dec 2020
||
(0)
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Manager

One thing that we have found has really flipped since MatrixCare took over is the help desk. We...

Dec 2020
||
(0)
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Manager

The EHR has good usability. I recommended the product to other hospices.

Dec 2020
||
(0)
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Manager

The tool is web based. The vendor updates things, and then we have to pay for those things. The...

Dec 2020
||
(0)
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Manager

I like the price and the ease of use of MatrixCare's system. They have some great functions, but if...

Dec 2020
||
(0)
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Manager

MatrixCare doesn’t provide any training unless we pay for it. The training is good, but I am annoyed...

Dec 2020
||
(0)
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Manager

I would probably not buy the system again. I am really disappointed because I have been working with...

Dec 2020
||
(0)
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Manager

One of the promises from the vendor that I have taken very literally is that they would be here to...

Dec 2020
||
(0)
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Manager

We have had a lot of problems with the vendor's upgrades, and the system isn't user friendly for the...

Dec 2020
||
(0)
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Manager

The vendor didn't disclose that they were agreeable to integration. We use another vendor's system,...

Dec 2020
||
(0)
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Manager

I am sure that the vendor has technology that would better meet our needs. Whether or not the vendor...

Dec 2020
||
(0)
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Manager

MatrixCare does not avoid charging for every little thing. They used to avoid that, but now they...

Dec 2020
||
(0)
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Manager

I am hoping that our satisfaction with MatrixCare will be high in the next year. We are going...

Dec 2020
||
(0)
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Analyst/Coordinator

For the most part, we are very happy with MatrixCare. We loved our implementation team. Our customer...

Dec 2020
||
(0)
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Analyst/Coordinator

In terms of the product working as promoted, there are things that people thought were discussed in...

Dec 2020
||
(0)
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Manager

The overall platform is totally online. It is up to each agency to have a person that sets the main...

Dec 2020
||
(0)
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Manager

Due to our location, we have no internet connection once we leave our facility. Our patients aren't...

Dec 2020
||
(0)
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Manager

The clinicians are very pleased with the product. I hope that our satisfaction stays the same over...

Dec 2020
||
(0)
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 or  to see details.

CEO/President

Some of the people I have had to train recently have had more problems learning, but that could be...

Nov 2020
||
(0)
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CEO/President

Brightree claims that nothing has changed since they merged with MatrixCare. But when we call for...

Nov 2020
||
(0)
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Director

The vendor keeps their promises, for the most part. The timeliness of the completion of some things,...

Nov 2020
||
(0)
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Director

It is just so difficult to get quality measures for wounds, PICCs, ports, Foley catheters, and...

Nov 2020
||
(0)
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Director

As far as delivering new technology goes, from a compliance and a regulatory standpoint, MatrixCare...

Nov 2020
||
(0)
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Director

I was extremely impressed with the knowledge, support, and delivery of our MatrixCare project...

Nov 2020
||
(0)
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 or  to see details.

Director

We have struggled with a certain piece of functionality, and we are still trying to work out some of...

Nov 2020
||
(0)
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Director

I don't know whether I would suggest anything to MatrixCare to improve because their communication...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We selected MatrixCare’s system because it had the best end-user usability. The system is user...

Nov 2020
||
(0)
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Director

MatrixCare Home Health is definitely easy to use. I have been on other EMR systems, and I would say...

Nov 2020
||
(0)
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Director

Finding information in the system sometimes requires piecing together two or three different...

Nov 2020
||
(0)
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