SRSPro EHR (Orthopedics) Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 9:49:21 AM and Model.EvProductId = 70803

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Functionality and Upgrades

We haven't seen much coming from Nextech in terms of new technology. They don't do a lot of training...

Nov 2020
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Manager

Interfacing and Integration

The integration with Nextech is a bit choppy. We implemented an authorization program, and it took...

Nov 2020
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Manager

Functionality and Upgrades

SRS EHR is cut and dried when it comes to ease of use. We were able to label our tabs how we wanted...

Nov 2020
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Manager

Functionality and Upgrades

We still have problems with the prescription module in SRS EHR. That has been challenging for our...

Nov 2020
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Manager

Service and Support

The customer service has been really good. The support people are easy to get ahold of and have a...

Nov 2020
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Manager

Relationship

Since Nextech has lost a lot of the SRS Health people, I haven't heard from the vendor much at all....

Nov 2020
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Manager

Relationship

Nextech continues to advance the product. They release updates. They work with us and address any...

Nov 2020
 Helpful

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Manager

Service and Support

Once the vendor got us set up, we didn’t change much. The system has been a plug-and-play type...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Nextech works for us on the billing side. There have been some instances where we have had to tell...

Nov 2020
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Manager

Functionality and Upgrades

Overall, the vendor serves our practice well. We are a small-scale practice, and we haven’t run into...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to long-term plans, we are looking into other vendors. There aren’t any specific...

Nov 2020
 Helpful

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Manager

Service and Support

The government always dictates what we have to report, and that is painful for our specialty. We...

Nov 2020
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Manager

Functionality and Upgrades

There are a few things I would like Nextech to change. I would mostly like their prescription...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We want to see improvements in cost. The system is expensive. Nextech gives us a portal for...

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

One of my biggest pet peeves is that Nextech charges us for every little thing. I met another user...

Oct 2020
 Helpful

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CEO/President

Functionality and Upgrades

Some of the Nextech upgrades correct minor problems that we are not even experiencing. The upgrade...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

Nextech is trying to keep up with the government's technology mandates. The problem is that even...

Oct 2020
 Helpful

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CEO/President

Implementation and Training

We have a new prescription module that we are going to have to be trained on, but we have not really...

Oct 2020
 Helpful

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CEO/President

Relationship

Nextech is not proactive. They almost never call us about problems. The question about executive...

Oct 2020
 Helpful

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CEO/President

Functionality and Upgrades

Nextech is very good at participating in the MIPS requirements. However, the system doesn't have the...

Oct 2020
 Helpful

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CEO/President

Sales and Contracting

I don't know what other products cost, so comparing the price is very difficult, but I believe the...

Oct 2020
 Helpful

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CEO/President

Future Outlook

If Nextech were to make changes, my satisfaction would go up, but based on our past experience, I...

Oct 2020
 Helpful

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CEO/President

Interfacing and Integration

We use Nextech's forms with speech-recognition software, and that is just absolutely fantastic for...

Oct 2020
 Helpful

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Manager

Service and Support

My IT person handles the upgrades. I don’t think we have had any issues with the system, but it just...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t see us changing from Nextech; however, the solution is too broad for what we do. We don’t...

Oct 2020
 Helpful

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COO

Implementation and Training

Nextech has always tried to support our integration and interoperability goals. The issues with...

Oct 2020
 Helpful

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COO

Functionality and Upgrades

Nextech launched and embedded telehealth into the product. Telehealth has helped us a lot during the...

Oct 2020
 Helpful

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COO

Service and Support

A lot of Nextech’s strength is in their support. The support teams are very hands on. A lot of...

Oct 2020
 Helpful

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COO

Functionality and Upgrades

During our telehealth testing, we were able to talk to the vendor executives. Being able to do that...

Oct 2020
 Helpful

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COO

Service and Support

I don’t work for Nextech, but I have loved them for years, even before they were Nextech. I was...

Oct 2020
 Helpful

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COO

Service and Support

The strength of the system is its ease of use. Our surgeons appreciate how easy it is compared to...

Oct 2020
 Helpful

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COO

Interfacing and Integration

The only downside is the interoperability, but the issues are often related to other systems that...

Oct 2020
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CEO/President

Future Outlook

We are going to completely get rid of SRS EHR. We are going to switch EMRs. The EMR is antiquated,...

Aug 2020
 Helpful

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CEO/President

Service and Support

The vendor hasn’t been keeping all of their promises. Their support is horrible. One person tells us...

Aug 2020
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CEO/President

Implementation and Training

We just implemented the portal, and the implementation was the absolute worst that I have ever lived...

Aug 2020
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CEO/President

Implementation and Training

The vendor doesn’t have any sort of live webinar training. They just refer us to a document on their...

Aug 2020
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CEO/President

Service and Support

I would not give the vendor a high rating for ongoing support. Sometimes we have to repeatedly...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

I would tell others that Nextech’s support is terrible. The product is archaic. The system isn’t...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I suspect that with some of the upcoming changes, the system is going to get a little more labor...

Apr 2020
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Manager

Relationship

In terms of executive involvement from Nextech, I have never heard from anybody other than our...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The solution functions; it has relieved a bunch of problems that we had in the past when we had our...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I would recommend the vendor for the system's ease of use. But if the solution is the most current...

Apr 2020
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Analyst/Coordinator

Implementation and Training

SRS Health has never been extremely good at training. Their webinars have always been poor quality,...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Even though the system is pretty self-explanatory and user friendly, it was designed so that only...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

There are several other vendors who really want to get involved in a bidirectional HL7 bridge, but...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

SRS Health’s support team is pretty good. I love and appreciate all the people that our tickets are...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

SRS Health’s support used to be great when they were only SRS Health, but since they were acquired...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

SRS Helath is not very proactive about small issues. But they are pretty good about being proactive...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

There are missing pieces of functionality with the system specifically. It is such a problem to be...

Apr 2020
 Helpful

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Analyst/Coordinator

Technology

SRS Health spends a lot of time testing and retesting their new technology to ensure that their...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is getting better with not having large problems, but now issues are on a...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

Nextech has made a lot of unanswered promises. I hope that they improve, but I haven’t been super...

Apr 2020
 Helpful

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Manager

Service and Support

The vendor keeps all their promises to an extent. The only issues we have had have occurred since...

Apr 2020
 Helpful

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Manager

Service and Support

I love our account manager. That person has always been really good. When the support is available,...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I have loved the system and the fact that we have had complete control over everything from the...

Apr 2020
 Helpful

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Manager

Future Outlook

The product isn't part of our long-term plans. We won't be using it a year from now. We are part of...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Often, Nextech relies on third-party vendors for systems as opposed to creating things for...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

My recommendation for Nextech would come with the caveats of making sure people get the most recent...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

We had a situation where I submitted a request for an urgent fix, and Nextech wouldn’t do the fix...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

Nextech’s training is lacking. If I could actually speak to a person who knows what I am talking...

Mar 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I am fairly confident that if we were on Nextech’s most recent version and if we were using all of...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the look of Nextech’s system. I like how we can maneuver things. It is fairly easy to figure...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The way that we have the reporting set up within Nextech's system is not meeting our needs. At this...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to see SRS EHR run a little bit more smoothly for everyone here in the company.

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

With the way things are going right now, my satisfaction is only going to get worse.

Jan 2020
 Helpful

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Manager

Implementation and Training

Nextech's implementation and upgrade services could be a little more convenient for our hours. We...

Jan 2020
 Helpful

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Manager

Implementation and Training

There is an issue with the ongoing training. We are just not given enough information to take and...

Jan 2020
 Helpful

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Manager

Relationship

I would like to see the communications be a little bit better.

Jan 2020
 Helpful

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Manager

Relationship

I have never heard from Nextech's executives. I get emails, but I have never been contacted. I know...

Jan 2020
 Helpful

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Manager

Service and Support

I am not very pleased with the support group members. They get some attitude whenever my people call...

Jan 2020
 Helpful

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Manager

Relationship

Nextech is not very client friendly; they want to put the blame back on us instead of coming out...

Jan 2020
 Helpful

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