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SRSPro EHR (Orthopedics) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

The training is mostly done through webinars. The vendor doesn’t really do on-site training, but...

Mar 2021
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(0)
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Manager

There is a ticketing process with Nextech’s support, and I do have an account manager that I can...

Mar 2021
||
(0)
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Manager

When it comes to keeping promises, the vendor just isn't successful. The vendor does newsletters,...

Mar 2021
||
(0)
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Manager

We are not actively making a decision to replace Nextech, but we are going to need to see some...

Mar 2021
||
(0)
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Manager

If people just want a document repository, the system is great. But if they are looking to get...

Mar 2021
||
(0)
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Manager

As far as feeling nickel-and-dimed goes, I think we are okay. Everything is just very costly. Things...

Mar 2021
||
(0)
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Director

We purchased the patient portal to work with the EHR. The portal is awful. The systems do not work...

Jan 2021
||
(0)
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Director

We don’t get support from Nextech. They stopped supporting us after we got certified for meaningful...

Jan 2021
||
(0)
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Director

SRSPro EHR is a great system. I really like the drug module. It is easy to use and effective for...

Jan 2021
||
(0)
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Manager

The product is pretty easy for end users. The main issue is that we have to have two systems because...

Jan 2021
||
(0)
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Manager

We don’t really do ongoing training. When we get new upgrades, we can get training, but that costs...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nextech's phone and web support is okay. When I call in, I get somebody right away, and they call me...

Jan 2021
||
(0)
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Manager

Nextech has sent out some good information throughout COVID-19 and has offered a telehealth option....

Jan 2021
||
(0)
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 or  to see details.

Manager

I don't know whether I would buy the product again if I were given the chance. I would be open to...

Jan 2021
||
(0)
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 or  to see details.

Manager

SRSPro EHR is made for the orthopedic specialty, and that makes the system easy to use for our...

Jan 2021
||
(0)
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 or  to see details.

Manager

The support from Nextech is unbelievably good. We never have downtime because Nextech jumps right on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only issue that I have with SRSPro EHR is the transcription and dictation portion. That isn't...

Jan 2021
||
(0)
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 or  to see details.

Manager

We haven't seen much coming from Nextech in terms of new technology. They don't do a lot of training...

Nov 2020
||
(0)
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 or  to see details.

Manager

The integration with Nextech is a bit choppy. We implemented an authorization program, and it took...

Nov 2020
||
(0)
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Manager

SRS EHR is cut and dried when it comes to ease of use. We were able to label our tabs how we wanted...

Nov 2020
||
(0)
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 or  to see details.

Manager

We still have problems with the prescription module in SRS EHR. That has been challenging for our...

Nov 2020
||
(0)
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 or  to see details.

Manager

The customer service has been really good. The support people are easy to get ahold of and have a...

Nov 2020
||
(0)
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 or  to see details.

Manager

Since Nextech has lost a lot of the SRS Health people, I haven't heard from the vendor much at all....

Nov 2020
||
(0)
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 or  to see details.

Manager

Nextech continues to advance the product. They release updates. They work with us and address any...

Nov 2020
||
(0)
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 or  to see details.

Manager

Once the vendor got us set up, we didn’t change much. The system has been a plug-and-play type...

Nov 2020
||
(0)
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 or  to see details.

Manager

Nextech works for us on the billing side. There have been some instances where we have had to tell...

Nov 2020
||
(0)
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 or  to see details.

Manager

Overall, the vendor serves our practice well. We are a small-scale practice, and we haven’t run into...

Nov 2020
||
(0)
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 or  to see details.

Manager

When it comes to long-term plans, we are looking into other vendors. There aren’t any specific...

Nov 2020
||
(0)
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 or  to see details.

Manager

The government always dictates what we have to report, and that is painful for our specialty. We...

Nov 2020
||
(0)
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 or  to see details.

Manager

There are a few things I would like Nextech to change. I would mostly like their prescription...

Nov 2020
||
(0)
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Manager

We want to see improvements in cost. The system is expensive. Nextech gives us a portal for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

One of my biggest pet peeves is that Nextech charges us for every little thing. I met another user...

Oct 2020
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(0)
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CEO/President

Some of the Nextech upgrades correct minor problems that we are not even experiencing. The upgrade...

Oct 2020
||
(0)
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CEO/President

Nextech is trying to keep up with the government's technology mandates. The problem is that even...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have a new prescription module that we are going to have to be trained on, but we have not really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Nextech is not proactive. They almost never call us about problems. The question about executive...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Nextech is very good at participating in the MIPS requirements. However, the system doesn't have the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don't know what other products cost, so comparing the price is very difficult, but I believe the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If Nextech were to make changes, my satisfaction would go up, but based on our past experience, I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We use Nextech's forms with speech-recognition software, and that is just absolutely fantastic for...

Oct 2020
||
(0)
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 or  to see details.

Manager

My IT person handles the upgrades. I don’t think we have had any issues with the system, but it just...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t see us changing from Nextech; however, the solution is too broad for what we do. We don’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Nextech has always tried to support our integration and interoperability goals. The issues with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Nextech launched and embedded telehealth into the product. Telehealth has helped us a lot during the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

A lot of Nextech’s strength is in their support. The support teams are very hands on. A lot of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

During our telehealth testing, we were able to talk to the vendor executives. Being able to do that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I don’t work for Nextech, but I have loved them for years, even before they were Nextech. I was...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The strength of the system is its ease of use. Our surgeons appreciate how easy it is compared to...

Oct 2020
||
(0)
 Thank you  Helpful

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COO

The only downside is the interoperability, but the issues are often related to other systems that...

Oct 2020
||
(0)
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 or  to see details.

CEO/President

We are going to completely get rid of SRS EHR. We are going to switch EMRs. The EMR is antiquated,...

Aug 2020
||
(0)
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 or  to see details.

CEO/President

The vendor hasn’t been keeping all of their promises. Their support is horrible. One person tells us...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We just implemented the portal, and the implementation was the absolute worst that I have ever lived...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor doesn’t have any sort of live webinar training. They just refer us to a document on their...

Aug 2020
||
(0)
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 or  to see details.

CEO/President

I would not give the vendor a high rating for ongoing support. Sometimes we have to repeatedly...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would tell others that Nextech’s support is terrible. The product is archaic. The system isn’t...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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