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Image Management Vue PACS (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Physician

Relationship, Operations, Product

Philips does do some upgrades. In terms of stability, Carestream is not bad.

Nov 2025
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Physician

Product

Philips' ease of use is middle of the road, and their integration is poor. There is no...

Nov 2025
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Physician

Relationship

We hardly see Philips, so I don't know what their vision is. Their executive involvement is nil. I...

Nov 2025
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Physician

Product

I won't use Philips again. Image Management Vue PACS is not as user-friendly as other PACS are, and...

Nov 2025
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Director

Loyalty

We don't see much of Philips' future product road map. They are moving really slowly with their...

Oct 2025
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Physician

Product

The biggest opportunities for product improvement lie in enhancing overall system stability and...

May 2025
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Physician

Product

The vendor’s biggest strengths include a fairly robust user interface and embedded, advanced-image...

May 2025
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Manager

Loyalty, Relationship

Philips provides good service support. The acquisition by Philips is now finally resulting in new...

May 2025
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Manager

Loyalty, Relationship, Product

Philips could improve their segmentation algorithms. However, more and more of the work will go to...

May 2025
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CIO

Loyalty

Image Management Vue PACS is part of our long-term plans. All our hospitals use Philips. Image...

May 2025
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Director

Culture

My wish would be for Philips to provide a truly zero-footprint diagnostic viewer. Having that would...

Feb 2025
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Director

Product

Philips has a true integrated solution that is based on a single database. That is a key strength of...

Feb 2025
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Director

Relationship

Philips could improve their service quality. I would like them to increase the number of post-sales...

Jan 2025
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Director

Product

Image Management Vue PACS is relatively stable.

Jan 2025
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VP/Other Executive

Loyalty, Product

Philips needs to focus on AI capabilities and security aspects, like image-size compression,...

Jan 2025
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VP/Other Executive

Product

Image Management Vue PACS is flexible and configurable. It has several unique capabilities that are...

Jan 2025
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CMIO

Relationship

Philips is more reliable than other PACS vendors. Philips tends to keep their word. If that...

Jan 2025
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CMIO

Relationship

Philips could be a bit more proactive.

Jan 2025
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(0)
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VP/Other Executive

Relationship

Philips could improve my experience by providing better support and making more human resources available....

Jan 2025
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(0)
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VP/Other Executive

Product

Image Management Vue PACS has good technology, but it needs more innovation and should be faster to...

Jan 2025
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(0)
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CMIO

Relationship, Product

I think there is a lot of technical debt in terms of risks and the PACS products being historically...

Jan 2025
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CMIO

Loyalty

We are aware that this PACS is probably falling behind a lot of the other market-leading tools, so...

Jan 2025
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CMIO

Value

From a nickel-and-diming perspective, Philips is actually good. They are willing to work with us....

Jan 2025
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CMIO

Loyalty, Product

The most important thing that Philips could work on right now is improving the product and getting...

Jan 2025
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CMIO

Product

I'm reasonably happy with the quality of the product. The uptime with our specific architecture is...

Jan 2025
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CMIO

Product

We do see limitations when we are working with studies that are not coming in or that aren't known...

Jan 2025
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CMIO

Operations, Product

For the admin side, it sounds like the ease of use is a bit of a pain in that the back-end...

Jan 2025
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CMIO

Product

Image Management Vue PACS is not the fastest solution to report with at the moment. Maybe it is just...

Jan 2025
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CMIO

Product

We are reasonably happy with Enterprise Viewer Vue Motion, so the general clinicians using the...

Jan 2025
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CMIO

Loyalty, Product

There is a new version that we should be moving onto sooner or later, but we are not there yet. The...

Jan 2025
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CMIO

Relationship

There is a tendency for the small problems to get a bit forgotten. The regional team has a lot of...

Jan 2025
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CMIO

Culture, Relationship

The proactivity of Philips is not so good except for the proactivity of the product team. When there...

Jan 2025
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CMIO

Loyalty, Relationship

We see the neighbor's grass, and it looks pretty green. However, at the same time, we have a good...

Jan 2025
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CMIO

Relationship

The sheer contactability is something I appreciate about working with Philips. We have 24/7 support...

Jan 2025
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CMIO

Product

From the user side, we saw very little in terms of enhancement with the most recent upgrade. It...

Jan 2025
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CMIO

Relationship

As an organization, Philips is very good with integration. The only limitations we see are just the...

Jan 2025
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CMIO

Loyalty, Relationship

Working with Philips has actually been quite good in that we have developed a good working...

Jan 2025
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(0)
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CMIO

Relationship, Product

The major problems we have had so far are more technical than they are related to the organization....

Jan 2025
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(0)
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CMIO

Relationship

There is always something niggling in the background of Image Management Vue PACS. There are small...

Jan 2025
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(0)
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Physician

Product

We have a funny system where Image Management Vue PACS can't connect with the electronic patient...

Dec 2024
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(0)
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Physician

Relationship

Philips has never alerted me about anything, so they are not very proactive.

Dec 2024
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Physician

Value

I don’t know how much we paid for Image Management Vue PACS, but if the product was within our...

Dec 2024
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(0)
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Physician

Product

I'm not entirely happy with Image Management Vue PACS. Some of the functions are not that user...

Dec 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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