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User Commentary
Loyalty, Relationship, Product
Philips has been slow to roll out new features and integrate AI algorithms into the PACS. I don't...
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Product
Radiologists love working with Image Management Vue PACS in the day-to-day, and it is user-friendly.
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Product
We have had issues with integrating Image Management Vue PACS into our environment. There is a...
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Relationship
Philips has been proactive in responding to our requests and issues, but a final resolution may take...
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Relationship, Value
The Philips local team is willing to do configurations and small tweaks based on goodwill and our...
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Loyalty
There have not been many new features in Image Management Vue PACS for the past few years, and other...
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Culture
My wish would be for Philips to provide a truly zero-footprint diagnostic viewer. Having that would...
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Product
Philips has a true integrated solution that is based on a single database. That is a key strength of...
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Relationship
Philips could improve their service quality. I would like them to increase the number of post-sales...
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Product
Image Management Vue PACS is relatively stable.
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Loyalty, Product
Philips needs to focus on AI capabilities and security aspects, like image-size compression,...
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Product
Image Management Vue PACS is flexible and configurable. It has several unique capabilities that are...
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Relationship
Philips is more reliable than other PACS vendors. Philips tends to keep their word. If that...
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Relationship
Philips could be a bit more proactive.
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Relationship
Philips could improve my experience by providing better support and making more human resources available....
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Product
Image Management Vue PACS has good technology, but it needs more innovation and should be faster to...
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Relationship, Product
I think there is a lot of technical debt in terms of risks and the PACS products being historically...
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Loyalty
We are aware that this PACS is probably falling behind a lot of the other market-leading tools, so...
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Value
From a nickel-and-diming perspective, Philips is actually good. They are willing to work with us....
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Loyalty, Product
The most important thing that Philips could work on right now is improving the product and getting...
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Product
I'm reasonably happy with the quality of the product. The uptime with our specific architecture is...
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Product
We do see limitations when we are working with studies that are not coming in or that aren't known...
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Operations, Product
For the admin side, it sounds like the ease of use is a bit of a pain in that the back-end...
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Product
Image Management Vue PACS is not the fastest solution to report with at the moment. Maybe it is just...
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Product
We are reasonably happy with Enterprise Viewer Vue Motion, so the general clinicians using the...
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Loyalty, Product
There is a new version that we should be moving onto sooner or later, but we are not there yet. The...
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Relationship
There is a tendency for the small problems to get a bit forgotten. The regional team has a lot of...
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Culture, Relationship
The proactivity of Philips is not so good except for the proactivity of the product team. When there...
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Loyalty, Relationship
We see the neighbor's grass, and it looks pretty green. However, at the same time, we have a good...
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Relationship
The sheer contactability is something I appreciate about working with Philips. We have 24/7 support...
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Product
From the user side, we saw very little in terms of enhancement with the most recent upgrade. It...
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Relationship
As an organization, Philips is very good with integration. The only limitations we see are just the...
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Loyalty, Relationship
Working with Philips has actually been quite good in that we have developed a good working...
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Relationship, Product
The major problems we have had so far are more technical than they are related to the organization....
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Relationship
There is always something niggling in the background of Image Management Vue PACS. There are small...
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Product
We have a funny system where Image Management Vue PACS can't connect with the electronic patient...
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Relationship
Philips has never alerted me about anything, so they are not very proactive.
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Value
I don’t know how much we paid for Image Management Vue PACS, but if the product was within our...
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Product
I'm not entirely happy with Image Management Vue PACS. Some of the functions are not that user...
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Loyalty
Overall, we are still happy with the product. I don't see us looking to replace it. However, our...
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Operations, Value
The vendor's training has a ridiculous dollar value assigned to it.
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Product
The vendor has an orchestration module where we can use a workflow engine to give certain reports to...
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Relationship
The vendor's service is pretty good, but the vendor may be missing some things. Sometimes, our...
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Relationship
Philips' executive involvement is good. The vendor held a workshop to present some things. That was...
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Value
Philips could focus on novel funding approaches. They could also focus on having an operating...
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Relationship, Operations
The vendor has been supportive in terms of integration. We had a big project where we wanted to fix...
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Loyalty, Value
In our region, there has been a huge budget issue. There is no money for anyone to do anything. The...
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Value
Philips charges have gotten a bit worse. Carestream was much better at not charging for every little...
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Culture, Loyalty
We are looking at how to introduce AI and machine learning to our healthcare practice. We are...
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Loyalty
One good thing is that the dust has settled on the acquisition of Carestream. That really put a...
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Relationship
Philips acquired a company that we were working with, and now things are confusing because we don’t...
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Loyalty, Relationship, Operations
We have a lot of projects going on with Philips, and we are planning to upgrade and implement...
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Loyalty
If I were in a position to choose which vendor to get, I would do a review process for each product....
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Culture, Value
If Philips can fix what we need without a major change in their configuration, they will not charge...
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Relationship, Operations
We had a commitment from Philips to provide enough resources to cover our upgrade, but they only...
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Loyalty, Product
The older version of Image Management Vue PACS had some issues, so our users are happy with the...
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Culture, Loyalty
There is some room for improvement in terms of features in Image Management Vue PACS, but Philips...
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Relationship
Philips’ support team is available all the time when we need them, and that is because they have a...
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Relationship
There are some issues in Image Management Vue PACS that Philips’ support team can’t fix, and it...
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Value
Image Management Vue PACS is expensive, and not all hospitals in our country can afford the...
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Product
The Image Management Vue PACS integration with the EHR works as it is supposed to with no major...
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