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Image Management Vue PACS (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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Negative
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User Commentary

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Physician

Loyalty, Relationship, Product

Philips has been slow to roll out new features and integrate AI algorithms into the PACS. I don't...

Mar 2025
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Physician

Product

Radiologists love working with Image Management Vue PACS in the day-to-day, and it is user-friendly.

Mar 2025
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(0)
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Physician

Product

We have had issues with integrating Image Management Vue PACS into our environment. There is a...

Mar 2025
||
(0)
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Physician

Relationship

Philips has been proactive in responding to our requests and issues, but a final resolution may take...

Mar 2025
||
(0)
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Physician

Relationship, Value

The Philips local team is willing to do configurations and small tweaks based on goodwill and our...

Mar 2025
||
(0)
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Physician

Loyalty

There have not been many new features in Image Management Vue PACS for the past few years, and other...

Mar 2025
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(0)
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Director

Culture

My wish would be for Philips to provide a truly zero-footprint diagnostic viewer. Having that would...

Feb 2025
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(0)
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Director

Product

Philips has a true integrated solution that is based on a single database. That is a key strength of...

Feb 2025
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(0)
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Director

Relationship

Philips could improve their service quality. I would like them to increase the number of post-sales...

Jan 2025
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(0)
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Director

Product

Image Management Vue PACS is relatively stable.

Jan 2025
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(0)
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VP/Other Executive

Loyalty, Product

Philips needs to focus on AI capabilities and security aspects, like image-size compression,...

Jan 2025
||
(0)
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VP/Other Executive

Product

Image Management Vue PACS is flexible and configurable. It has several unique capabilities that are...

Jan 2025
||
(0)
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CMIO

Relationship

Philips is more reliable than other PACS vendors. Philips tends to keep their word. If that...

Jan 2025
||
(0)
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CMIO

Relationship

Philips could be a bit more proactive.

Jan 2025
||
(0)
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VP/Other Executive

Relationship

Philips could improve my experience by providing better support and making more human resources available....

Jan 2025
||
(0)
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VP/Other Executive

Product

Image Management Vue PACS has good technology, but it needs more innovation and should be faster to...

Jan 2025
||
(0)
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CMIO

Relationship, Product

I think there is a lot of technical debt in terms of risks and the PACS products being historically...

Jan 2025
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(0)
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CMIO

Loyalty

We are aware that this PACS is probably falling behind a lot of the other market-leading tools, so...

Jan 2025
||
(0)
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CMIO

Value

From a nickel-and-diming perspective, Philips is actually good. They are willing to work with us....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The most important thing that Philips could work on right now is improving the product and getting...

Jan 2025
||
(0)
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CMIO

Product

I'm reasonably happy with the quality of the product. The uptime with our specific architecture is...

Jan 2025
||
(0)
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CMIO

Product

We do see limitations when we are working with studies that are not coming in or that aren't known...

Jan 2025
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(0)
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CMIO

Operations, Product

For the admin side, it sounds like the ease of use is a bit of a pain in that the back-end...

Jan 2025
||
(0)
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CMIO

Product

Image Management Vue PACS is not the fastest solution to report with at the moment. Maybe it is just...

Jan 2025
||
(0)
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CMIO

Product

We are reasonably happy with Enterprise Viewer Vue Motion, so the general clinicians using the...

Jan 2025
||
(0)
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CMIO

Loyalty, Product

There is a new version that we should be moving onto sooner or later, but we are not there yet. The...

Jan 2025
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(0)
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CMIO

Relationship

There is a tendency for the small problems to get a bit forgotten. The regional team has a lot of...

Jan 2025
||
(0)
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CMIO

Culture, Relationship

The proactivity of Philips is not so good except for the proactivity of the product team. When there...

Jan 2025
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(0)
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 or  to see details.

CMIO

Loyalty, Relationship

We see the neighbor's grass, and it looks pretty green. However, at the same time, we have a good...

Jan 2025
||
(0)
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 or  to see details.

CMIO

Relationship

The sheer contactability is something I appreciate about working with Philips. We have 24/7 support...

Jan 2025
||
(0)
 Thank you  Helpful

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CMIO

Product

From the user side, we saw very little in terms of enhancement with the most recent upgrade. It...

Jan 2025
||
(0)
 Thank you  Helpful

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CMIO

Relationship

As an organization, Philips is very good with integration. The only limitations we see are just the...

Jan 2025
||
(0)
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CMIO

Loyalty, Relationship

Working with Philips has actually been quite good in that we have developed a good working...

Jan 2025
||
(0)
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CMIO

Relationship, Product

The major problems we have had so far are more technical than they are related to the organization....

Jan 2025
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(0)
 Thank you  Helpful

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CMIO

Relationship

There is always something niggling in the background of Image Management Vue PACS. There are small...

Jan 2025
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(0)
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Physician

Product

We have a funny system where Image Management Vue PACS can't connect with the electronic patient...

Dec 2024
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(0)
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Physician

Relationship

Philips has never alerted me about anything, so they are not very proactive.

Dec 2024
||
(0)
 Thank you  Helpful

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Physician

Value

I don’t know how much we paid for Image Management Vue PACS, but if the product was within our...

Dec 2024
||
(0)
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Physician

Product

I'm not entirely happy with Image Management Vue PACS. Some of the functions are not that user...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

Overall, we are still happy with the product. I don't see us looking to replace it. However, our...

Nov 2024
||
(0)
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Manager

Operations, Value

The vendor's training has a ridiculous dollar value assigned to it.

Nov 2024
||
(0)
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Manager

Product

The vendor has an orchestration module where we can use a workflow engine to give certain reports to...

Nov 2024
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(0)
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Manager

Relationship

The vendor's service is pretty good, but the vendor may be missing some things. Sometimes, our...

Nov 2024
||
(0)
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Manager

Relationship

Philips' executive involvement is good. The vendor held a workshop to present some things. That was...

Nov 2024
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(0)
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Manager

Value

Philips could focus on novel funding approaches. They could also focus on having an operating...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

The vendor has been supportive in terms of integration. We had a big project where we wanted to fix...

Nov 2024
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(0)
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Manager

Loyalty, Value

In our region, there has been a huge budget issue. There is no money for anyone to do anything. The...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Value

Philips charges have gotten a bit worse. Carestream was much better at not charging for every little...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Loyalty

We are looking at how to introduce AI and machine learning to our healthcare practice. We are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

One good thing is that the dust has settled on the acquisition of Carestream. That really put a...

Nov 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Philips acquired a company that we were working with, and now things are confusing because we don’t...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Operations

We have a lot of projects going on with Philips, and we are planning to upgrade and implement...

Nov 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

If I were in a position to choose which vendor to get, I would do a review process for each product....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

If Philips can fix what we need without a major change in their configuration, they will not charge...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

We had a commitment from Philips to provide enough resources to cover our upgrade, but they only...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The older version of Image Management Vue PACS had some issues, so our users are happy with the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

There is some room for improvement in terms of features in Image Management Vue PACS, but Philips...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Philips’ support team is available all the time when we need them, and that is because they have a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are some issues in Image Management Vue PACS that Philips’ support team can’t fix, and it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Image Management Vue PACS is expensive, and not all hospitals in our country can afford the...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Product

The Image Management Vue PACS integration with the EHR works as it is supposed to with no major...

Sep 2024
||
(0)
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