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User Commentary
Relationship, Product, Value
Sectra's biggest opportunity to improve is in reducing lag time in the product.
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Product
The product is stable and easy to use. Sectra's strengths are the product's configurability and the...
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Product
I like that the product is patient-centric and fit for its purpose.
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Product
Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...
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Relationship, Product
Sectra's strengths are their innovation and R&D and that they are a market leader.
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Relationship, Operations
Sectra should have a dedicated person assigned to my site. The initial communication regarding the...
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Relationship
Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...
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Relationship
Sectra's strength is that they are a large organization with a large support team.
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Product
The vendor could make the system more simplified and could check previously logged tickets.
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Relationship
The vendor's biggest strength is their great support.
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Loyalty, Product
I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...
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Loyalty, Product
Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...
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Operations, Product
For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...
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Product
We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...
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Product
I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...
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Product
Sectra's biggest strength is that their system is intuitive.
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Relationship
Some changes Sectra could make to improve my experience would be having direct engagement and early...
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Relationship, Product
I don't see anything falling off with Sectra PACS. If anything, our experience has improved since...
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Culture
So far, Sectra has kept all their promises, but certain elements of our contract haven’t been...
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Relationship
Sectra is good on two levels. The company and the product are good. The feedback when we have issues...
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Relationship
We are quite reasonably happy with the customer support from Sectra; it is outstanding. We have...
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Relationship
We have regular meetings with the service team at a higher level than just the district level. The...
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Product
I would buy Sectra PACS again with no hesitation. It is just so good. There are add-on modules, but...
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Operations
As a superuser of Sectra PACS, I get to learn all about Sectra PACS and teach all my colleagues how...
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Operations, Product
There are so many choices and configurations we can do in Sectra PACS. I can configure things the...
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Relationship, Operations
Before we had the product in our hands, when we were configuring it and then during the subsequent...
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Loyalty
We are looking toward doing an upgrade soon, and that will give us new confidentiality...
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Product
We are relatively stable. Sectra PACS suits our needs. It delivers what we want. There is just a bit...
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Operations
The initial training from Sectra was pretty positive, but now we don’t really receive any training...
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Product
One gripe we have had with Sectra PACS since the beginning is the way it does key images. A...
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Relationship
I have actually never used Sectra’s customer support because I can just find stuff in the help...
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Relationship
There are a few things that we would like to see in Sectra PACS. When we have admin and user...
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Loyalty, Product
There are a couple of new Sectra PACS features that have been of interest to some of the people here...
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Relationship
Over the Christmas and New Years period in particular, Sectra does a freeze of some sort. Basically,...
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Relationship
When we are talking about potential issues we are noticing in the system, one of the Sectra people...
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Product
When we log in, Sectra has something called the Sectra Connectivity Hub. When we log in, we can see...
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Loyalty, Relationship
I have sent both a wish list and a complaint list to Sectra, and I know they are working on some of...
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Relationship, Operations
Sectra used to have a fantastic software person who answered all my questions and sorted out all my...
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Relationship, Product
Unfortunately, we have a backlog in our system, so when we are doing a worklist and looking for...
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Relationship
After we went live with the product, there was a period where the vendor's responsiveness with...
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Relationship, Operations
We were working on a significant project at one point and ran into some significant hurdles. Our...
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Loyalty, Product
Moving to Sectra PACS has turned out really well. I sometimes joke that we went from a 2007 Toyota...
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Relationship, Product
Compared to our experience with our previous vendor, we see a lot of updates fairly regularly from...
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Operations
Our Sectra implementation was quite a process, but Sectra was very good. They were very responsive....
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Operations
Sectra’s initial training was very good. If we have a couple of sessions, we can tee them up...
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Product
I tell people that when they are first looking at Sectra PACS, if they have any familiarity with...
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Operations, Product
Compared to what we had in the past, things are a lot more clearly labeled in Sectra PACS. In the...
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Operations
Sectra handled the implementation of Sectra PACS well. They provided support for the implementers in...
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Product
There is one thing that is a bit of a nuisance with data migration. We migrated all our previous...
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Product
The things that I like about Sectra PACS are how easy the QA, rejection, and viewing processes are...
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Operations
There are a lot of functionalities in the system that I don't know how to find. I don't even know...
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Relationship
I don't feel like I am receiving any support from the vendor. I use the product, and it works well...
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Loyalty, Product
The system will go down, but we will be able to use it again when it comes up. Sectra PACS pretty...
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Product
The only annoyance for us is if a radiologist is sending images to a GP, there is no ideal external...
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Product
One thing that has surprised us a little is the downtime. The downtime within the whole RIS PACS has...
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Operations
We have had some training on some remote operators, and the Sectra PACS part has always been the...
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Relationship
Sectra’s support has been great. If there is any downtime, we call the Sectra help desk. There have...
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Relationship
I would give Sectra a top score for executive involvement. The executives were involved fully in the...
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Operations
Sectra has made a lot of effort in terms of training our radiologists. We were responsible for...
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Loyalty, Product
Sectra has a good product, and they are endeavoring to do the best they can. Prior to being on...
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Product
If I were going to flag one concern, it would be that I feel like Sectra has a resourcing problem...
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Value
We have some specific integrations that we need to do, and Sectra has quoted for those and charged...
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Relationship
Overall, Sectra is capable in terms of support. There are a couple of things at the moment that we...
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Product
Sectra drives upgrades. They have done upgrades to the Sectra connectivity hub, which is a statewide...
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Product
To me, the big thing about Sectra is the efficiency of radiologists doing their reports. I don't...
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Product
Sectra has a special portal that relates to image exchanges, but we don't use that. The system's...
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Operations
Sectra's initial training was pretty good, but the vendor isn't as proactive with their ongoing...
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Loyalty, Product
There are things that we have looked at in the past that might be useful in the system. One of those...
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Relationship
Sectra is quite good at delivering new things, but on the provider side, they are pretty slow at...
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Relationship
The vendor's support has been great lately. Sectra has been very good at responding to things and...
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Relationship
We have a local Sectra person who we deal with, and that person is pretty good. They know our system...
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Culture, Relationship
With Sectra, some things are chargeable, but when there are little things to do, the vendor is happy...
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Relationship
The entire time that I have been involved with Sectra as a company, there has been a very good...
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Operations, Value
Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...
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Operations, Product
Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...
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Loyalty, Relationship
One of the key reasons we like Sectra is that they have a global presence and are a market leader.
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Product
I like the ease of using Sectra PACS.
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Product
We would like to see better integration between Sectra PACS and some of our other solutions. For...
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Relationship
Sectra provides good support, but they need to do more root-cause analysis for some of the technical...
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Product
The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...
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Relationship
Logging tickets for the system is too time consuming. We would like the vendor to respond to...
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Product
Sectra PACS needs to have integration options with other systems. Right now, it has a separate...
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Product
The system's template integrations are exemplary and work very well.
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Product
Sectra PACS lacks a keyword search function. That function would be useful for our research.
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Relationship, Product
One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...
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Product
The system has many flexible configurations. It is usually possible for us to achieve the outcomes...
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Product
The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...
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Product
Sectra's biggest strength is the overall performance and ease of use of their PACS. I cannot think...
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Relationship
The biggest change Sectra could make to improve our experience would be to respond faster to our...
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Relationship, Product
The biggest strengths of Sectra are that they are cooperative, communicative, and friendly. We like...
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Relationship
There have been some recent management changes in our region that Sectra needs to be very careful...
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Relationship
For customer support, people call into a team site that someone from Sectra is constantly...
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Relationship, Product
Sectra PACS is a great imaging product, but I would like Sectra to understand our needs from a...
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Relationship
Sectra needs to improve their service desk team. Sometimes we don't even get ticket numbers.
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Relationship
One of Sectra's biggest strengths is their local knowledge of our environment. Sectra PACS works and...
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Relationship
I wish Sectra would support customer-owned cloud storage.
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