Sectra PACS (Global) Commentary
Filtered view: (Asia/Oceania)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Sectra PACS does break down occasionally, but I don't really recall Sectra PACS not working....
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Relationship
The Sectra engineers are actually listening to feedback. Knowing that they were listening was a...
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Operations
We are really happy with Sectra PACS. The transition was very smooth, and when we actually...
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Relationship
The support system from Sectra could be better, but it isn't bad. Communicating with Sectra is not...
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Product
Sectra PACS' biggest strengths are worklists and speed.
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Relationship, Product
Sectra could improve in cardiology support and AI integrations. Also, I would like Sectra to improve...
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Product
What I like most about the product is that the PACS is quite configurable once someone understands...
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Loyalty, Product
A major opportunity for product improvement would be the addition of a key-word search function...
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Operations
One change that would significantly improve our experience as customers would be the provision of...
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Relationship
One of the vendor’s key strengths is their responsiveness to customer feedback. The vendor responds...
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Relationship, Product
To improve my experience, Sectra could have better management of third-party structured reporting...
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Relationship, Product
Sectra's biggest strength is their engagement with customers. I like the usability of the solution,...
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Value
I seriously don't want to use anything other than Sectra PACS. Its major local competitor doesn't...
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Loyalty, Relationship
Sectra engages with their customers regularly. The vendor takes our suggestions and complaints in...
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Relationship
With each new Sectra upgrade, there are instructions. If we aren't sure about something, we will ask...
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Loyalty
The things that Sectra promises are coming will come eventually. We would like some AI options,...
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Relationship, Value
Sectra is a specialist in PACS as a medical IT company. They generally want to come in and...
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Relationship
The relationship meetings with Sectra should occur at least every six months with the Sectra...
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Culture, Relationship
I have been asking Sectra whether they have a specific offering, but it is taking a long time to get...
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Relationship, Product, Value
Sectra's biggest opportunity to improve is in reducing lag time in the product.
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Product
The product is stable and easy to use. Sectra's strengths are the product's configurability and the...
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Product
I like that the product is patient-centric and fit for its purpose.
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Product
Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...
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Relationship, Product
Sectra's strengths are their innovation and R&D and that they are a market leader.
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Relationship, Operations
Sectra should have a dedicated person assigned to my site. The initial communication regarding the...
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Relationship
Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...
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Relationship
Sectra's strength is that they are a large organization with a large support team.
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Product
The vendor could make the system more simplified and could check previously logged tickets.
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Relationship
The vendor's biggest strength is their great support.
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Loyalty, Product
I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...
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Loyalty, Product
Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...
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Operations, Product
For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...
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Product
We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...
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Product
I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...
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Product
Sectra's biggest strength is that their system is intuitive.
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Relationship
Some changes Sectra could make to improve my experience would be having direct engagement and early...
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