Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

Sectra PACS is great. Buying it wasn't my decision; it was a decision made by others, but Sectra...

Aug 2025
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Director

Relationship, Operations

Sectra still comes on-site for training. Sectra still has local support, which is fantastic for our...

Aug 2025
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Director

Loyalty, Product

We want a cardiology PACS, and Sectra’s cardiology PACS does not currently meet the existing needs...

Aug 2025
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Director

Culture, Value

Sectra does not charge for everything. Sectra gives in the hope that they will get a new business...

Aug 2025
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Manager

Relationship, Product

Sectra is responsive to end-user needs and contract uptime requirements. I like the integration we...

Aug 2025
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Manager

Product, Value

An area for product improvement is greater integration with our EHR, CDS, and RIS as a foundation to...

Aug 2025
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Director

Relationship, Product

The biggest strength of Sectra is their responsive, high-quality product. I like Sectra PACS for its...

Jul 2025
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Director

Product

The biggest opportunities to improve Sectra PACS are AI and improved nuclear medicine functionality.

Jul 2025
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Physician

Product

My experience with Sectra PACS has been very good. Sectra PACS has been a good product to use...

Jul 2025
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Physician

Product

Sectra PACS' quality is good, but there are some things that could improve. For example, sometimes...

Jul 2025
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Physician

Relationship, Operations

Sectra’s training has been good, and Sectra’s support people are very good as well. For the few...

Jul 2025
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Physician

Relationship, Operations

One of our annoyances with Sectra PACS is that we had a staff member who did something in the...

Jul 2025
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Physician

Product

There are some things that would be nice to have incorporated into Sectra PACS. Sectra PACS has a...

Jul 2025
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Physician

Culture, Value

Sectra has been delivering new technology. The way they have gone about things is that they...

Jul 2025
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Physician

Loyalty, Operations

Sectra PACS is an excellent product. Nothing in life is perfect, but Sectra PACS is a very good...

Jul 2025
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Manager

Relationship

A change that the vendor could make to improve our experience as a customer would be to grant us the...

Jul 2025
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Manager

Product

The biggest strength of the vendor is their DICOM interoperability.

Jul 2025
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Manager

Product

The biggest opportunities for product improvement are with the importing and exporting of images and...

Jul 2025
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Manager

Relationship

The biggest strength of the vendor is their customer service.

Jul 2025
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Manager

Product

What I like most about the product is the customization options.

Jul 2025
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Manager

Product

Being able to view multiple patient images side by side for comparison would improve my customer...

Jul 2025
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Analyst/Coordinator

Product

The things I like most about Sectra PACS are the solution's ease of use and the functionality of the...

Jul 2025
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Analyst/Coordinator

Relationship

Sectra could improve our experience as a customer by bringing back the Christmas baskets.

Jul 2025
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Analyst/Coordinator

Relationship

The biggest strengths of Sectra are their local support and the resources available to customers.

Jul 2025
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Manager

Product

To improve my experience, Sectra could have AI options ready for production use in Sectra PACS.

Jul 2025
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Director

Loyalty, Product

Sectra PACS does break down occasionally, but I don't really recall Sectra PACS not working....

Jun 2025
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Director

Relationship

The Sectra engineers are actually listening to feedback. Knowing that they were listening was a...

Jun 2025
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Director

Operations

We are really happy with Sectra PACS. The transition was very smooth, and when we actually...

Jun 2025
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Director

Relationship

The support system from Sectra could be better, but it isn't bad. Communicating with Sectra is not...

Jun 2025
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Manager

Product

Sectra PACS' biggest strengths are worklists and speed.

May 2025
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Manager

Relationship, Product

Sectra could improve in cardiology support and AI integrations. Also, I would like Sectra to improve...

May 2025
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Manager

Product

What I like most about the product is that the PACS is quite configurable once someone understands...

May 2025
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Manager

Loyalty, Product

A major opportunity for product improvement would be the addition of a key-word search function...

May 2025
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Manager

Operations

One change that would significantly improve our experience as customers would be the provision of...

May 2025
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Manager

Relationship

One of the vendor’s key strengths is their responsiveness to customer feedback. The vendor responds...

May 2025
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Manager

Relationship, Product

To improve my experience, Sectra could have better management of third-party structured reporting...

May 2025
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Manager

Relationship, Product

Sectra's biggest strength is their engagement with customers. I like the usability of the solution,...

May 2025
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Physician

Value

I seriously don't want to use anything other than Sectra PACS. Its major local competitor doesn't...

Apr 2025
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Physician

Loyalty, Relationship

Sectra engages with their customers regularly. The vendor takes our suggestions and complaints in...

Apr 2025
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Physician

Relationship

With each new Sectra upgrade, there are instructions. If we aren't sure about something, we will ask...

Apr 2025
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Physician

Loyalty

The things that Sectra promises are coming will come eventually. We would like some AI options,...

Apr 2025
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Manager

Relationship, Value

Sectra is a specialist in PACS as a medical IT company. They generally want to come in and...

Dec 2024
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Manager

Relationship

The relationship meetings with Sectra should occur at least every six months with the Sectra...

Dec 2024
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Manager

Culture, Relationship

I have been asking Sectra whether they have a specific offering, but it is taking a long time to get...

Dec 2024
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