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Sectra PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Relationship, Product, Value

Sectra's biggest opportunity to improve is in reducing lag time in the product.

Aug 2024
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Physician

Product

The product is stable and easy to use. Sectra's strengths are the product's configurability and the...

Aug 2024
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Manager

Product

I like that the product is patient-centric and fit for its purpose.

Aug 2024
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Manager

Product

Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...

Aug 2024
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Manager

Relationship, Product

Sectra's strengths are their innovation and R&D and that they are a market leader.

Aug 2024
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Manager

Relationship, Operations

Sectra should have a dedicated person assigned to my site. The initial communication regarding the...

Aug 2024
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Manager

Relationship

Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...

Aug 2024
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Manager

Relationship

Sectra's strength is that they are a large organization with a large support team.

Aug 2024
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Manager

Product

The vendor could make the system more simplified and could check previously logged tickets.

Jul 2024
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Manager

Relationship

The vendor's biggest strength is their great support.

Jul 2024
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Director

Loyalty, Product

I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...

Jul 2024
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(0)
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Director

Loyalty, Product

Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...

Jul 2024
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Director

Operations, Product

For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...

Jul 2024
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(0)
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Director

Product

We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...

Jul 2024
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(0)
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Director

Product

I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...

Jul 2024
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Manager

Product

Sectra's biggest strength is that their system is intuitive.

Jul 2024
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Manager

Relationship

Some changes Sectra could make to improve my experience would be having direct engagement and early...

Jul 2024
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Manager

Relationship, Product

I don't see anything falling off with Sectra PACS. If anything, our experience has improved since...

Mar 2024
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Director

Culture

So far, Sectra has kept all their promises, but certain elements of our contract haven’t been...

Mar 2024
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Manager

Relationship

Sectra is good on two levels. The company and the product are good. The feedback when we have issues...

Mar 2024
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Director

Relationship

We are quite reasonably happy with the customer support from Sectra; it is outstanding. We have...

Mar 2024
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Director

Relationship

We have regular meetings with the service team at a higher level than just the district level. The...

Mar 2024
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Physician

Product

I would buy Sectra PACS again with no hesitation. It is just so good. There are add-on modules, but...

Mar 2024
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Physician

Operations

As a superuser of Sectra PACS, I get to learn all about Sectra PACS and teach all my colleagues how...

Mar 2024
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Physician

Operations, Product

There are so many choices and configurations we can do in Sectra PACS. I can configure things the...

Mar 2024
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Manager

Relationship, Operations

Before we had the product in our hands, when we were configuring it and then during the subsequent...

Mar 2024
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Director

Loyalty

We are looking toward doing an upgrade soon, and that will give us new confidentiality...

Mar 2024
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Director

Product

We are relatively stable. Sectra PACS suits our needs. It delivers what we want. There is just a bit...

Mar 2024
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Director

Operations

The initial training from Sectra was pretty positive, but now we don’t really receive any training...

Mar 2024
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(0)
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Physician

Product

One gripe we have had with Sectra PACS since the beginning is the way it does key images. A...

Mar 2024
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Physician

Relationship

I have actually never used Sectra’s customer support because I can just find stuff in the help...

Mar 2024
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(0)
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Manager

Relationship

There are a few things that we would like to see in Sectra PACS. When we have admin and user...

Mar 2024
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(0)
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Manager

Loyalty, Product

There are a couple of new Sectra PACS features that have been of interest to some of the people here...

Mar 2024
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Manager

Relationship

Over the Christmas and New Years period in particular, Sectra does a freeze of some sort. Basically,...

Mar 2024
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Manager

Relationship

When we are talking about potential issues we are noticing in the system, one of the Sectra people...

Mar 2024
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Manager

Product

When we log in, Sectra has something called the Sectra Connectivity Hub. When we log in, we can see...

Mar 2024
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Physician

Loyalty, Relationship

I have sent both a wish list and a complaint list to Sectra, and I know they are working on some of...

Mar 2024
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Physician

Relationship, Operations

Sectra used to have a fantastic software person who answered all my questions and sorted out all my...

Mar 2024
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Physician

Relationship, Product

Unfortunately, we have a backlog in our system, so when we are doing a worklist and looking for...

Mar 2024
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(0)
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Manager

Relationship

After we went live with the product, there was a period where the vendor's responsiveness with...

Mar 2024
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(0)
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Manager

Relationship, Operations

We were working on a significant project at one point and ran into some significant hurdles. Our...

Mar 2024
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(0)
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Manager

Loyalty, Product

Moving to Sectra PACS has turned out really well. I sometimes joke that we went from a 2007 Toyota...

Mar 2024
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(0)
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Manager

Relationship, Product

Compared to our experience with our previous vendor, we see a lot of updates fairly regularly from...

Mar 2024
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(0)
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Manager

Operations

Our Sectra implementation was quite a process, but Sectra was very good. They were very responsive....

Mar 2024
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(0)
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Manager

Operations

Sectra’s initial training was very good. If we have a couple of sessions, we can tee them up...

Mar 2024
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(0)
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Manager

Product

I tell people that when they are first looking at Sectra PACS, if they have any familiarity with...

Mar 2024
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Manager

Operations, Product

Compared to what we had in the past, things are a lot more clearly labeled in Sectra PACS. In the...

Mar 2024
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(0)
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Manager

Operations

Sectra handled the implementation of Sectra PACS well. They provided support for the implementers in...

Mar 2024
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(0)
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Manager

Product

There is one thing that is a bit of a nuisance with data migration. We migrated all our previous...

Mar 2024
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(0)
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Manager

Product

The things that I like about Sectra PACS are how easy the QA, rejection, and viewing processes are...

Mar 2024
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(0)
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Physician

Operations

There are a lot of functionalities in the system that I don't know how to find. I don't even know...

Mar 2024
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(0)
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Physician

Relationship

I don't feel like I am receiving any support from the vendor. I use the product, and it works well...

Mar 2024
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(0)
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Physician

Loyalty, Product

The system will go down, but we will be able to use it again when it comes up. Sectra PACS pretty...

Mar 2024
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(0)
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Manager

Product

The only annoyance for us is if a radiologist is sending images to a GP, there is no ideal external...

Mar 2024
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(0)
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Manager

Product

One thing that has surprised us a little is the downtime. The downtime within the whole RIS PACS has...

Mar 2024
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(0)
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Manager

Operations

We have had some training on some remote operators, and the Sectra PACS part has always been the...

Mar 2024
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(0)
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Manager

Relationship

Sectra’s support has been great. If there is any downtime, we call the Sectra help desk. There have...

Mar 2024
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(0)
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Manager

Relationship

I would give Sectra a top score for executive involvement. The executives were involved fully in the...

Mar 2024
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(0)
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Manager

Operations

Sectra has made a lot of effort in terms of training our radiologists. We were responsible for...

Mar 2024
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(0)
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Manager

Loyalty, Product

Sectra has a good product, and they are endeavoring to do the best they can. Prior to being on...

Mar 2024
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(0)
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Manager

Product

If I were going to flag one concern, it would be that I feel like Sectra has a resourcing problem...

Mar 2024
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(0)
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Manager

Value

We have some specific integrations that we need to do, and Sectra has quoted for those and charged...

Mar 2024
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(0)
 Thank you  Helpful

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Manager

Relationship

Overall, Sectra is capable in terms of support. There are a couple of things at the moment that we...

Mar 2024
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(0)
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Manager

Product

Sectra drives upgrades. They have done upgrades to the Sectra connectivity hub, which is a statewide...

Mar 2024
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(0)
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Manager

Product

To me, the big thing about Sectra is the efficiency of radiologists doing their reports. I don't...

Mar 2024
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(0)
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Manager

Product

Sectra has a special portal that relates to image exchanges, but we don't use that. The system's...

Mar 2024
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(0)
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Manager

Operations

Sectra's initial training was pretty good, but the vendor isn't as proactive with their ongoing...

Mar 2024
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(0)
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Manager

Loyalty, Product

There are things that we have looked at in the past that might be useful in the system. One of those...

Mar 2024
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(0)
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Manager

Relationship

Sectra is quite good at delivering new things, but on the provider side, they are pretty slow at...

Mar 2024
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(0)
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Manager

Relationship

The vendor's support has been great lately. Sectra has been very good at responding to things and...

Mar 2024
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(0)
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Manager

Relationship

We have a local Sectra person who we deal with, and that person is pretty good. They know our system...

Mar 2024
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(0)
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Manager

Culture, Relationship

With Sectra, some things are chargeable, but when there are little things to do, the vendor is happy...

Mar 2024
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(0)
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Manager

Relationship

The entire time that I have been involved with Sectra as a company, there has been a very good...

Mar 2024
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(0)
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Manager

Operations, Value

Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...

Jan 2024
||
(0)
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Manager

Operations, Product

Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...

Jan 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

One of the key reasons we like Sectra is that they have a global presence and are a market leader.

Dec 2023
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(0)
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Manager

Product

I like the ease of using Sectra PACS.

Dec 2023
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(0)
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Manager

Product

We would like to see better integration between Sectra PACS and some of our other solutions. For...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Sectra provides good support, but they need to do more root-cause analysis for some of the technical...

Dec 2023
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(0)
 Thank you  Helpful

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Manager

Product

The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...

Dec 2023
||
(0)
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Manager

Relationship

Logging tickets for the system is too time consuming. We would like the vendor to respond to...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Sectra PACS needs to have integration options with other systems. Right now, it has a separate...

Dec 2023
||
(0)
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Manager

Product

The system's template integrations are exemplary and work very well.

Dec 2023
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(0)
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Manager

Product

Sectra PACS lacks a keyword search function. That function would be useful for our research.

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...

Dec 2023
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(0)
 Thank you  Helpful

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Manager

Product

The system has many flexible configurations. It is usually possible for us to achieve the outcomes...

Dec 2023
||
(0)
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Director

Product

The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...

Dec 2023
||
(0)
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 Download as Excel  Print / Save as PDF
View All Reports
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Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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