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Sectra PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Relationship, Product, Value

Sectra's biggest opportunity to improve is in reducing lag time in the product.

Aug 2024
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Physician

Product

The product is stable and easy to use. Sectra's strengths are the product's configurability and the...

Aug 2024
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Manager

Product

I like that the product is patient-centric and fit for its purpose.

Aug 2024
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Manager

Product

Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...

Aug 2024
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Manager

Relationship, Product

Sectra's strengths are their innovation and R&D and that they are a market leader.

Aug 2024
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Manager

Relationship, Operations

Sectra should have a dedicated person assigned to my site. The initial communication regarding the...

Aug 2024
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Manager

Relationship

Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...

Aug 2024
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Manager

Relationship

Sectra's strength is that they are a large organization with a large support team.

Aug 2024
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Manager

Product

The vendor could make the system more simplified and could check previously logged tickets.

Jul 2024
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Manager

Relationship

The vendor's biggest strength is their great support.

Jul 2024
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Director

Loyalty, Product

I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...

Jul 2024
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(0)
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Director

Loyalty, Product

Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...

Jul 2024
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Director

Operations, Product

For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...

Jul 2024
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Director

Product

We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...

Jul 2024
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Director

Product

I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...

Jul 2024
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Manager

Product

Sectra's biggest strength is that their system is intuitive.

Jul 2024
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Manager

Relationship

Some changes Sectra could make to improve my experience would be having direct engagement and early...

Jul 2024
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Manager

Relationship, Product

I don't see anything falling off with Sectra PACS. If anything, our experience has improved since...

Mar 2024
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Director

Culture

So far, Sectra has kept all their promises, but certain elements of our contract haven’t been...

Mar 2024
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Manager

Relationship

Sectra is good on two levels. The company and the product are good. The feedback when we have issues...

Mar 2024
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Director

Relationship

We are quite reasonably happy with the customer support from Sectra; it is outstanding. We have...

Mar 2024
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Director

Relationship

We have regular meetings with the service team at a higher level than just the district level. The...

Mar 2024
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Physician

Product

I would buy Sectra PACS again with no hesitation. It is just so good. There are add-on modules, but...

Mar 2024
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Physician

Operations

As a superuser of Sectra PACS, I get to learn all about Sectra PACS and teach all my colleagues how...

Mar 2024
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Physician

Operations, Product

There are so many choices and configurations we can do in Sectra PACS. I can configure things the...

Mar 2024
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Manager

Relationship, Operations

Before we had the product in our hands, when we were configuring it and then during the subsequent...

Mar 2024
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Director

Loyalty

We are looking toward doing an upgrade soon, and that will give us new confidentiality...

Mar 2024
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Director

Product

We are relatively stable. Sectra PACS suits our needs. It delivers what we want. There is just a bit...

Mar 2024
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Director

Operations

The initial training from Sectra was pretty positive, but now we don’t really receive any training...

Mar 2024
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Physician

Product

One gripe we have had with Sectra PACS since the beginning is the way it does key images. A...

Mar 2024
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Physician

Relationship

I have actually never used Sectra’s customer support because I can just find stuff in the help...

Mar 2024
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Manager

Relationship

There are a few things that we would like to see in Sectra PACS. When we have admin and user...

Mar 2024
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Manager

Loyalty, Product

There are a couple of new Sectra PACS features that have been of interest to some of the people here...

Mar 2024
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Manager

Relationship

Over the Christmas and New Years period in particular, Sectra does a freeze of some sort. Basically,...

Mar 2024
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Manager

Relationship

When we are talking about potential issues we are noticing in the system, one of the Sectra people...

Mar 2024
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Manager

Product

When we log in, Sectra has something called the Sectra Connectivity Hub. When we log in, we can see...

Mar 2024
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Physician

Loyalty, Relationship

I have sent both a wish list and a complaint list to Sectra, and I know they are working on some of...

Mar 2024
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Physician

Relationship, Operations

Sectra used to have a fantastic software person who answered all my questions and sorted out all my...

Mar 2024
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Physician

Relationship, Product

Unfortunately, we have a backlog in our system, so when we are doing a worklist and looking for...

Mar 2024
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Manager

Relationship

After we went live with the product, there was a period where the vendor's responsiveness with...

Mar 2024
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Manager

Relationship, Operations

We were working on a significant project at one point and ran into some significant hurdles. Our...

Mar 2024
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Manager

Loyalty, Product

Moving to Sectra PACS has turned out really well. I sometimes joke that we went from a 2007 Toyota...

Mar 2024
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Manager

Relationship, Product

Compared to our experience with our previous vendor, we see a lot of updates fairly regularly from...

Mar 2024
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Manager

Operations

Our Sectra implementation was quite a process, but Sectra was very good. They were very responsive....

Mar 2024
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Manager

Operations

Sectra’s initial training was very good. If we have a couple of sessions, we can tee them up...

Mar 2024
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Manager

Product

I tell people that when they are first looking at Sectra PACS, if they have any familiarity with...

Mar 2024
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Manager

Operations, Product

Compared to what we had in the past, things are a lot more clearly labeled in Sectra PACS. In the...

Mar 2024
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Manager

Operations

Sectra handled the implementation of Sectra PACS well. They provided support for the implementers in...

Mar 2024
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(0)
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Manager

Product

There is one thing that is a bit of a nuisance with data migration. We migrated all our previous...

Mar 2024
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Manager

Product

The things that I like about Sectra PACS are how easy the QA, rejection, and viewing processes are...

Mar 2024
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(0)
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Physician

Operations

There are a lot of functionalities in the system that I don't know how to find. I don't even know...

Mar 2024
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(0)
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Physician

Relationship

I don't feel like I am receiving any support from the vendor. I use the product, and it works well...

Mar 2024
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(0)
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Physician

Loyalty, Product

The system will go down, but we will be able to use it again when it comes up. Sectra PACS pretty...

Mar 2024
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(0)
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Manager

Product

The only annoyance for us is if a radiologist is sending images to a GP, there is no ideal external...

Mar 2024
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(0)
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Manager

Product

One thing that has surprised us a little is the downtime. The downtime within the whole RIS PACS has...

Mar 2024
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(0)
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Manager

Operations

We have had some training on some remote operators, and the Sectra PACS part has always been the...

Mar 2024
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Manager

Relationship

Sectra’s support has been great. If there is any downtime, we call the Sectra help desk. There have...

Mar 2024
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(0)
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Manager

Relationship

I would give Sectra a top score for executive involvement. The executives were involved fully in the...

Mar 2024
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(0)
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Manager

Operations

Sectra has made a lot of effort in terms of training our radiologists. We were responsible for...

Mar 2024
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Manager

Loyalty, Product

Sectra has a good product, and they are endeavoring to do the best they can. Prior to being on...

Mar 2024
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(0)
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Manager

Product

If I were going to flag one concern, it would be that I feel like Sectra has a resourcing problem...

Mar 2024
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(0)
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Manager

Value

We have some specific integrations that we need to do, and Sectra has quoted for those and charged...

Mar 2024
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(0)
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Manager

Relationship

Overall, Sectra is capable in terms of support. There are a couple of things at the moment that we...

Mar 2024
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Manager

Product

Sectra drives upgrades. They have done upgrades to the Sectra connectivity hub, which is a statewide...

Mar 2024
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(0)
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Manager

Product

To me, the big thing about Sectra is the efficiency of radiologists doing their reports. I don't...

Mar 2024
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(0)
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Manager

Product

Sectra has a special portal that relates to image exchanges, but we don't use that. The system's...

Mar 2024
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(0)
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Manager

Operations

Sectra's initial training was pretty good, but the vendor isn't as proactive with their ongoing...

Mar 2024
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(0)
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Manager

Loyalty, Product

There are things that we have looked at in the past that might be useful in the system. One of those...

Mar 2024
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(0)
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Manager

Relationship

Sectra is quite good at delivering new things, but on the provider side, they are pretty slow at...

Mar 2024
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(0)
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Manager

Relationship

The vendor's support has been great lately. Sectra has been very good at responding to things and...

Mar 2024
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(0)
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Manager

Relationship

We have a local Sectra person who we deal with, and that person is pretty good. They know our system...

Mar 2024
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(0)
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Manager

Culture, Relationship

With Sectra, some things are chargeable, but when there are little things to do, the vendor is happy...

Mar 2024
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(0)
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Manager

Relationship

The entire time that I have been involved with Sectra as a company, there has been a very good...

Mar 2024
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(0)
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Manager

Operations, Value

Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...

Jan 2024
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Manager

Operations, Product

Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...

Jan 2024
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Manager

Loyalty, Relationship

One of the key reasons we like Sectra is that they have a global presence and are a market leader.

Dec 2023
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(0)
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Manager

Product

I like the ease of using Sectra PACS.

Dec 2023
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(0)
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Manager

Product

We would like to see better integration between Sectra PACS and some of our other solutions. For...

Dec 2023
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(0)
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Manager

Relationship

Sectra provides good support, but they need to do more root-cause analysis for some of the technical...

Dec 2023
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(0)
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Manager

Product

The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...

Dec 2023
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(0)
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Manager

Relationship

Logging tickets for the system is too time consuming. We would like the vendor to respond to...

Dec 2023
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(0)
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Manager

Product

Sectra PACS needs to have integration options with other systems. Right now, it has a separate...

Dec 2023
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(0)
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Manager

Product

The system's template integrations are exemplary and work very well.

Dec 2023
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(0)
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Manager

Product

Sectra PACS lacks a keyword search function. That function would be useful for our research.

Dec 2023
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(0)
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Manager

Relationship, Product

One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...

Dec 2023
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(0)
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Manager

Product

The system has many flexible configurations. It is usually possible for us to achieve the outcomes...

Dec 2023
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(0)
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Director

Product

The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...

Dec 2023
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(0)
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Manager

Product

Sectra's biggest strength is the overall performance and ease of use of their PACS. I cannot think...

Dec 2023
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(0)
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Manager

Relationship

The biggest change Sectra could make to improve our experience would be to respond faster to our...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

The biggest strengths of Sectra are that they are cooperative, communicative, and friendly. We like...

Nov 2023
||
(0)
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Manager

Relationship

There have been some recent management changes in our region that Sectra needs to be very careful...

Nov 2023
||
(0)
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Manager

Relationship

For customer support, people call into a team site that someone from Sectra is constantly...

Nov 2023
||
(0)
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Manager

Relationship, Product

Sectra PACS is a great imaging product, but I would like Sectra to understand our needs from a...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Sectra needs to improve their service desk team. Sometimes we don't even get ticket numbers.

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

One of Sectra's biggest strengths is their local knowledge of our environment. Sectra PACS works and...

Nov 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

I wish Sectra would support customer-owned cloud storage.

Nov 2023
||
(0)
 Thank you  Helpful

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