Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Operations, Value

Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...

Jan 2024
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Manager

Operations, Product

Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...

Jan 2024
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Manager

Loyalty, Relationship

One of the key reasons we like Sectra is that they have a global presence and are a market leader.

Dec 2023
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Manager

Product

I like the ease of using Sectra PACS.

Dec 2023
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Manager

Product

We would like to see better integration between Sectra PACS and some of our other solutions. For...

Dec 2023
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Manager

Relationship

Sectra provides good support, but they need to do more root-cause analysis for some of the technical...

Dec 2023
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Manager

Product

The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...

Dec 2023
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Manager

Relationship

Logging tickets for the system is too time consuming. We would like the vendor to respond to...

Dec 2023
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Manager

Product

Sectra PACS needs to have integration options with other systems. Right now, it has a separate...

Dec 2023
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Manager

Product

The system's template integrations are exemplary and work very well.

Dec 2023
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Manager

Product

Sectra PACS lacks a keyword search function. That function would be useful for our research.

Dec 2023
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Manager

Relationship, Product

One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...

Dec 2023
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Manager

Product

The system has many flexible configurations. It is usually possible for us to achieve the outcomes...

Dec 2023
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Director

Product

The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...

Dec 2023
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Manager

Product

Sectra's biggest strength is the overall performance and ease of use of their PACS. I cannot think...

Dec 2023
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Manager

Relationship

The biggest change Sectra could make to improve our experience would be to respond faster to our...

Nov 2023
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Manager

Relationship, Product

The biggest strengths of Sectra are that they are cooperative, communicative, and friendly. We like...

Nov 2023
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Manager

Relationship

There have been some recent management changes in our region that Sectra needs to be very careful...

Nov 2023
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Manager

Relationship

For customer support, people call into a team site that someone from Sectra is constantly...

Nov 2023
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Manager

Relationship, Product

Sectra PACS is a great imaging product, but I would like Sectra to understand our needs from a...

Nov 2023
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Analyst/Coordinator

Relationship

Sectra needs to improve their service desk team. Sometimes we don't even get ticket numbers.

Nov 2023
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Analyst/Coordinator

Relationship

One of Sectra's biggest strengths is their local knowledge of our environment. Sectra PACS works and...

Nov 2023
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Analyst/Coordinator

Relationship

I wish Sectra would support customer-owned cloud storage.

Nov 2023
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Manager

Loyalty

I don't think there were any expectations for Sectra PACS in terms of how it was going to work. I...

Oct 2023
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Manager

Product

In Sectra PACS, we get a lot better functionality for viewing the actual images and transferring...

Oct 2023
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Manager

Relationship

We have an ongoing problem with one particular bug that we have been engaged with Sectra about for a...

Oct 2023
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Manager

Product

One of the frustrations with Sectra PACS is that our RIS and our PACS are separate. We came from an...

Oct 2023
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Manager

Product

Because we are new with the Sectra PACS product, I don't think we have had any new technology rolled...

Oct 2023
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Manager

Loyalty

We would highly recommend Sectra PACS. We feel comfortable with Sectra PACS with other endorsements....

Oct 2023
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Manager

Product

We have been with Sectra for quite a while, and there have been a lot of improvements in the...

Oct 2023
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Manager

Product

Overall, the Sectra product is great. There are certain components of the product that have a lot of...

May 2023
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Manager

Relationship

Sectra has improved their ticket support. They used to attend to tickets less urgently. Sectra...

May 2023
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Manager

Product

I would love to see a few items for which we requested technical changes to improve the workflow in...

May 2023
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Manager

Culture, Product

I would buy Sectra PACS again with a few disclaimers. One classic example is a specialty package....

May 2023
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Manager

Product

Sectra offers upgrades that introduce new functionality every year. Some of them are good, and some...

May 2023
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Manager

Loyalty

Sectra told us that automatically attaching images to an email would be simple, but it is not that...

May 2023
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Manager

Relationship

Sectra has done internal restructuring and education for their product. Also, their main phone line...

May 2023
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Manager

Value

Sectra PACS is a cloud-based solution, and I think we get our money's worth.

May 2023
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Manager

Product

Generally, the end users have been happy with Sectra. One of the things that was flagged on a state...

May 2023
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Manager

Product

I like the flexibility of the worklists in the product. They are easy to set up, and that is an area...

Apr 2023
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Manager

Relationship

The vendor’s support was getting worse for a couple of years, but the support has been improving...

Apr 2023
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Manager

Operations

During our implementation, we were very reliant on one engineer who was the expert for our system,...

Apr 2023
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