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Waystar Clearinghouse Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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VP/Other Executive

I have worked with other clearinghouses where the vendor has nickel-and-dimed for every single...

May 2021
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Director

I love Waystar. They are able to accommodate a certain number of acknowledgments from payers per...

May 2021
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Director

If we have an issue, the vendor is very responsive. We had one issue that the vendor owned when they...

May 2021
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VP/Other Executive

Initially, I worked closely with Waystar, but they have stopped focusing on the client. Now, they...

May 2021
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VP/Other Executive

Initially, Waystar's implementation was outstanding. The person for our implementation really made...

May 2021
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Manager

I like the ease of use of Waystar's clearinghouse. Waystar does quite a few enrollments with...

May 2021
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Manager

Waystar's clearinghouse is doing really well. The solution is pretty streamlined when we send our...

Apr 2021
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Manager

Waystar's system is supporting us very well for billing purposes. We did not have some functionality...

Apr 2021
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VP/Other Executive

Most of the fees that we get from Waystar are laid out in our master agreement. The vendor charges...

Apr 2021
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VP/Other Executive

Waystar Clearinghouse is very easy to maneuver through. Once in a while, I have to stop and think...

Apr 2021
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VP/Other Executive

I have regular calls with our primary contact at Waystar. That person always fills me in on new...

Apr 2021
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Manager

The pricing for Waystar Clearinghouse could improve, but Waystar may be embedded into the market....

Apr 2021
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Manager

Some people question all of the costs for Waystar Clearinghouse without realizing that we gain...

Apr 2021
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Manager

An area of Waystar that is a little bit of a nuisance is that when we have an issue, we have to open...

Apr 2021
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Manager

My account executive with Waystar will still open a ticket for me. I at least can speak to my...

Apr 2021
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Manager

I don’t love Waystar. They have promised a lot of things that they can do for us in terms of A/R...

Apr 2021
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Manager

Waystar Clearinghouse is user friendly. We now have some newer features, like the eligibility check,...

Apr 2021
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Manager

We have asked for certain system enhancements in Waystar Clearinghouse, and we haven’t been able to...

Apr 2021
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Manager

I never really had training with Waystar. Most of the tools that they offer don’t work properly. If...

Apr 2021
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Manager

My original Waystar representative was amazing, and we lost that individual because they were...

Apr 2021
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Manager

Waystar Clearinghouse lacks reporting. If someone is looking for any reporting structures, this...

Apr 2021
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Manager

I would hope that our satisfaction with Waystar Clearinghouse would be higher a year from now, but...

Apr 2021
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Manager

I would like to see timelier handling from Waystar for our requests. It seems like when we do put a...

Apr 2021
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Manager

I would like more leniency with customized reporting requests in Waystar Clearinghouse. There are...

Apr 2021
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VP/Other Executive

Waystar offers training materials online, but when a new center comes on board, the vendor is always...

Apr 2021
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VP/Other Executive

The vendor always informs us when there is going to be an update or if we need to expect any...

Apr 2021
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VP/Other Executive

The vendor is usually quite quick to take our phone call, take care of our issues, and get back to...

Apr 2021
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Manager

There are some additional features in the system that we would like to be able to interface with our...

Apr 2021
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Manager

I appreciate how easy claim submission is with Waystar's Clearinghouse. It makes it so much easier...

Apr 2021
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Manager

Waystar’s product is definitely helpful because it gives us a broad picture of where we are and what...

Apr 2021
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VP/Other Executive

We use Waystar's product as our clearinghouse for all our claims. I have used other clearinghouses,...

Apr 2021
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VP/Other Executive

We were purchased by a huge corporation that kept us on our own platform. That corporation does not...

Apr 2021
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VP/Other Executive

Waystar is very expensive, but I know we have to pay if we want quality service. We do not use...

Apr 2021
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VP/Other Executive

Through the years, we have had a few different vendor representatives. There have been a few times...

Apr 2021
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VP/Other Executive

There are sometimes delays, or Waystar will tell us that there is an error on a claim. There is...

Apr 2021
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VP/Other Executive

We train all our own people on how to use Waystar's system. Once people know where all the reports...

Apr 2021
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Manager

We didn't really have a training when we bought the solution. We used to be able to access the...

Apr 2021
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Manager

Waystar's clearinghouse is easy to use compared to the solution we used before. We are pretty...

Apr 2021
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Manager

I wish the solution had the ability to key individual claims. I have asked Waystar about that, and...

Apr 2021
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Manager

We have our own representative, so if we have a problem, all we have to do is email that person, and...

Apr 2021
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Director

I am adding some services with Waystar because I have come to know them as very trustworthy and...

Apr 2021
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Director

Support is about the speed that we can get answers when we are in a time-critical situation. There...

Apr 2021
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Director

I would prefer that Waystar included different dashboards in their package. They want to charge us a...

Mar 2021
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Manager

The transition from Navicure to Waystar was a little bumpy. We struggled with the implementation of...

Mar 2021
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Manager

As the company was transitioning from Navicure to Waystar, the claims process went well when a claim...

Mar 2021
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Manager

The reporting tends to be extremely helpful. Facilities do struggle with where to go to look for...

Mar 2021
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Director

Waystar's website is intuitive. The system does a good job as our clearinghouse. Claims are getting...

Mar 2021
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Director

We looked at other vendors' systems. We decided that a change would require too much time, stress,...

Mar 2021
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Analyst/Coordinator

I don't know whether we would ever consider a solution other than Waystar Clearinghouse. We are...

Mar 2021
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Analyst/Coordinator

Waystar is about 90% of the way to where they need to be when it comes to keeping promises. Compared...

Mar 2021
(0)
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Analyst/Coordinator

We don't receive ongoing training for Waystar Clearinghouse. The vendor might consider us to be...

Mar 2021
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Analyst/Coordinator

We are working on a few projects with some of the vendor's other solutions. Waystar seems to have a...

Mar 2021
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Analyst/Coordinator

The problem with Waystar is that they have strict rules about how we have to submit requests for...

Mar 2021
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Manager

The integration between Waystar and our practice management vendor has been seamless on the claims...

Mar 2021
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Manager

Waystar has migrated more of the training to longer videos instead of segmented, shorter videos. The...

Mar 2021
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Manager

The claims piece is very stable, and users are able to effectively review and analyze denied claims....

Mar 2021
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Manager

Waystar tends to upsell us in terms of reporting or patient-processing functionality. We have a...

Mar 2021
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Manager

Right now, we have no plans of looking or even wanting to change our billing. Waystar’s products...

Mar 2021
(0)
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Manager

Waystar has good implementation practices. The training is not just a webinar; it is custom training...

Mar 2021
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Manager

Waystar Clearinghouse is certainly effective because of the layman's term that the vendor uses for...

Mar 2021
(0)
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Manager

It seems like more weight has been put on Waystar’s developers in expanding and improving their...

Mar 2021
(0)
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Manager

The solution is being used well. The end users really like it, and from what I have seen and heard,...

Mar 2021
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Manager

The vendor assigns a project manager to a provider, and that project manager stays with that...

Mar 2021
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Manager

On a day-to-day basis, sometimes the vendor’s support people don’t respond as quickly as we need...

Mar 2021
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Manager

Waystar does have a link to their support and training, so we can go into their support and training...

Mar 2021
(0)
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Manager

Sometimes when we do a support call with Waystar, it takes a little longer for them to get back to...

Mar 2021
(0)
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Director

Waystar is great, and I would use their services again. I have used them in a previous job. Waystar...

Mar 2021
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Manager

Our use of the Waystar product is limited because our specialty uses different codes than we can...

Mar 2021
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Manager

I love the integration with posting claims. We can see everything right there. It is very easy to...

Mar 2021
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Director

We pay a lot for Waystar's clearinghouse. One thing that bothers our CFO in regard to the...

Mar 2021
(0)
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Director

I like my Waystar representative. There is a benefit of having a human to go to, and there is a...

Mar 2021
(0)
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Analyst/Coordinator

I have been a user of Waystar's software for many years. I have been forced to change clearinghouses...

Mar 2021
(0)
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Analyst/Coordinator

We recently had a few edits fixed, and we have fewer rejections with this system. Doing the custom...

Mar 2021
(0)
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Analyst/Coordinator

When I am dealing with our account manager, we have very positive experiences. The vendor's support...

Mar 2021
(0)
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Analyst/Coordinator

I haven’t seen any new technology in a while. I have not seen anything flashy or new for the pieces...

Mar 2021
(0)
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Manager

The product does what the vendor says it will do; it is just a matter of getting there. The vendor's...

Mar 2021
(0)
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Manager

I have worked with Waystar for many years. With any company, there are growing pains, especially...

Mar 2021
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Manager

The product works fairly well. We have a lot of remittances that we have to send for conversion. We...

Mar 2021
(0)
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Manager

We frequently have meetings with Waystar to go over any concerns we have. And if they can’t fix...

Mar 2021
(0)
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Manager

Even though Waystar has gotten bigger, Waystar has not lost their compassion and respect for the...

Mar 2021
(0)
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Director

Waystar is a combination of a couple of different companies coming together. Navicure was the...

Feb 2021
(0)
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Director

There were a couple of timing things that were off that created some really serious issues for us....

Feb 2021
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Director

When we were in the middle of going live and none of us were thinking about statements, we started...

Feb 2021
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Director

At one point, we had batches of claims that we couldn’t send until Waystar finished doing something...

Feb 2021
(0)
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CFO

Waystar's pricing is designed to be charged on the usage. The solution is a lot less expensive for...

Jan 2021
(0)
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CFO

The vendor's integration is lacking. The only downside is that the notes don’t transition back into...

Jan 2021
(0)
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CFO

Waystar has a product through our third-party vendor that plays the same role. I don’t know how much...

Jan 2021
(0)
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Director

Waystar is on top of supporting our integration goals. I don't think that I have run into problems...

Dec 2020
(0)
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Director

I don't have any complaints about Waystar. They do anything we need them to do, and they do it well....

Dec 2020
(0)
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Director

Waystar has been right there with new technology, although I don't think that we have had any...

Dec 2020
(0)
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Director

The vendor does drive outcomes. The outcomes we are seeing are just the ability to report more...

Dec 2020
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Director

We don’t have any concerns with the vendor’s support. A couple of companies came into one, so there...

Dec 2020
(0)
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Director

Our experience has been good. We don’t have any concerns. We have been working with Waystar on...

Dec 2020
(0)
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Manager

I love my main contact from Waystar. That person has been a real partner and is always very helpful....

Nov 2020
(0)
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Manager

I would like to see the payer list be more user friendly. It can be clunky.

Nov 2020
(0)
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Manager

The training is really good. Waystar also has an on-demand training module that is always available....

Nov 2020
(0)
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Manager

We use Waystar's system every day. Waystar has been a very good company to work with, and we are...

Jul 2020
(0)
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Manager

I don’t know whether Waystar nickel-and-dimes. They charge us, but they have to make money somewhere....

Jul 2020
(0)
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Manager

I would tell a colleague or friend looking at Waystar to use the support as much as possible because...

Jul 2020
(0)
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Manager

There are some rejections that Waystar could help out with. One thing that we are challenged with is...

Jul 2020
(0)
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Manager

I really like Waystar. I don't know whether my company will keep the clearinghouse, but if the...

Jul 2020
(0)
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Director

Waystar has always been awesome with their customer service. Every time that we reach out to them...

Jun 2020
(0)
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Director

We have a direct contact who we have regular calls with. We have had a few different customer...

Jun 2020
(0)
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Director

Once in a while, we have issues with the daily claims that are run. The number of claims that our...

Jun 2020
(0)
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Director

Waystar's customer service is awesome. It is nice that we have a main contact who knows our account....

Jun 2020
(0)
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Director

The system is very user friendly and very easy to use. The enrollment process and the process to...

Jun 2020
(0)
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Director

I have a large number of front desk staff members and techs who use the solution and don’t have a...

Jun 2020
(0)
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Director

For COVID-19, the vendor wrote a custom rejection trigger for us so that we can catch and review all...

Jun 2020
(0)
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Director

I would like to call out our ongoing support team. We have a customer support team that meets with...

Jun 2020
(0)
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Director

Waystar has made offers to help in any way that they can during the COVID-19 crisis. We did go to...

Jun 2020
(0)
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Director

There is one little charge that annoys me a little, but it is not enough to be concerned about it....

Jun 2020
(0)
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Director

The ease of use is good, but there are a couple of things that people struggle with. Since we...

Jun 2020
(0)
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Director

Waystar has pretty much always been a good partner. We have had calls with them and feel that we...

Jun 2020
(0)
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Director

We talk to Waystar enough to know that they are bringing new technology to the table. But whenever...

Jun 2020
(0)
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