Waystar Clearinghouse Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 10:08:13 AM and Model.EvProductId = 2183

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User Commentary

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Manager

Functionality and Upgrades

We use Waystar's system every day. Waystar has been a very good company to work with, and we are...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I don’t know whether Waystar nickel-and-dimes. They charge us, but they have to make money somewhere....

Jul 2020
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Manager

Lessons Learned

I would tell a colleague or friend looking at Waystar to use the support as much as possible because...

Jul 2020
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Manager

Functionality and Upgrades

There are some rejections that Waystar could help out with. One thing that we are challenged with is...

Jul 2020
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Manager

Functionality and Upgrades

I really like Waystar. I don't know whether my company will keep the clearinghouse, but if the...

Jul 2020
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Director

Service and Support

Waystar has always been awesome with their customer service. Every time that we reach out to them...

Jun 2020
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Director

Relationship

We have a direct contact who we have regular calls with. We have had a few different customer...

Jun 2020
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Director

Functionality and Upgrades

Once in a while, we have issues with the daily claims that are run. The number of claims that our...

Jun 2020
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Director

Service and Support

Waystar's customer service is awesome. It is nice that we have a main contact who knows our account....

Jun 2020
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Director

Functionality and Upgrades

The system is very user friendly and very easy to use. The enrollment process and the process to...

Jun 2020
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Director

Functionality and Upgrades

I have a large number of front desk staff members and techs who use the solution and don’t have a...

Jun 2020
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Director

Service and Support

For COVID-19, the vendor wrote a custom rejection trigger for us so that we can catch and review all...

Jun 2020
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Director

Service and Support

I would like to call out our ongoing support team. We have a customer support team that meets with...

Jun 2020
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Director

Service and Support

Waystar has made offers to help in any way that they can during the COVID-19 crisis. We did go to...

Jun 2020
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Director

ROI / Cost (care and feeding)

There is one little charge that annoys me a little, but it is not enough to be concerned about it....

Jun 2020
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Director

ROI / Cost (care and feeding)

The ease of use is good, but there are a couple of things that people struggle with. Since we...

Jun 2020
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Director

Relationship

Waystar has pretty much always been a good partner. We have had calls with them and feel that we...

Jun 2020
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Director

Other Observations & Comments

We talk to Waystar enough to know that they are bringing new technology to the table. But whenever...

Jun 2020
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Director

Functionality and Upgrades

Waystar doesn’t do EVV where people provide geographic coordinates that correlate with their in and...

Apr 2020
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Director

Service and Support

Ever since we have been using Claims Management, it has been phenomenal. The one issue that I have...

Apr 2020
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Director

Functionality and Upgrades

Our initial sales representative that we had was amazing. We had that person forever, and when that...

Apr 2020
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Director

Relationship

The vendor has knowledgeable representatives. The turnaround time on anything that we request is...

Apr 2020
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Director

Other Observations & Comments

I can’t give the vendor the highest score for ease of use, but that isn’t the vendor’s fault. That...

Apr 2020
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Manager

Service and Support

We are still having the same issue we were having a year ago with Waystar where we enter a ticket...

Apr 2020
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Manager

Other Observations & Comments

For the most part, I don’t have to deal with Waystar all that much. We are fairly self-sufficient,...

Apr 2020
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Manager

Service and Support

If some updates were made to the vendor's customer service, I would consider buying the solution...

Mar 2020
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Manager

Implementation and Training

We don't use the vendor's ongoing training very often, but we have used it.

Mar 2020
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Manager

Functionality and Upgrades

The system is very user friendly. The workflow for processing, correcting, and reprocessing claims...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The eligibility process could stand an upgrade to give us more bang for our buck. What I mean by...

Mar 2020
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Manager

Service and Support

Customer service is often a struggle. Many times, we can't get someone on the phone to answer our...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The functionality is user friendly, self-explanatory, and seamless. The problem is getting to...

Mar 2020
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Manager

Relationship

We don't get notified about new features. We don't know what is available to use unless we look for...

Mar 2020
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Manager

Functionality and Upgrades

The process for correcting claims is pretty seamless and quick. Everything works very quickly and is...

Mar 2020
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Analyst/Coordinator

Implementation and Training

We recently did an implementation with the vendor at another site, and I rate the vendor high.

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

There is not a lot of integration between Waystar Clearinghouse and another system we use. We don’t...

Mar 2020
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Analyst/Coordinator

Service and Support

We have been very satisfied with the vendor's support team, but it seems the names and faces change...

Mar 2020
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Manager

Functionality and Upgrades

I haven't had any difficulties with Waystar, including in the implementation, the training, and the...

Mar 2020
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Manager

Service and Support

I would give the support people the highest score. Whenever we contact them about a problem, they...

Mar 2020
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Manager

Functionality and Upgrades

The product is very nice. I love the way the dashboard looks. Everything is clean and clear. There...

Mar 2020
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Manager

Service and Support

Waystar has worked with us and payers when we have had a problem with coding, matching claims or...

Mar 2020
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Manager

Other Observations & Comments

One thing I would like to be able to do with the product is batch eligibility checks through...

Mar 2020
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CEO/President

Functionality and Upgrades

As far as I am concerned, Waystar's system is fine. It basically operates like our previous system....

Mar 2020
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CEO/President

Service and Support

When things are flowing correctly, we don't have to contact Waystar regularly. But in the event that...

Mar 2020
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Director

Future Outlook

The tool is absolutely part of our long-term plans. We keep expanding what we are doing with it.

Mar 2020
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Director

Relationship

The vendor has continued to keep the promises they have made to us. The executives are very...

Mar 2020
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Director

Functionality and Upgrades

Our end users definitely find the system to be easy to use. It works as promoted. Waystar does a...

Mar 2020
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Director

Functionality and Upgrades

The system has done a good job of driving tangible outcomes. Some of the new reports that Waystar...

Mar 2020
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Director

Sales and Contracting

In terms of implementation timelines, the vendor keeps their promises. In terms of what is delivered...

Mar 2020
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Director

Relationship

In terms of our questions, concerns, and technical problems, sometimes there is a gap between what...

Mar 2020
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Director

Implementation and Training

The training was very generic. I recognize that every medical practice is different and that every...

Mar 2020
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Director

Service and Support

The vendor gave us a dedicated implementation manager because we did an enterprise implementation,...

Mar 2020
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Director

Other Observations & Comments

The vendor has solutions ready for us that are turnkey and ready, and we just aren't ready for the...

Mar 2020
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Director

Implementation and Training

The vendor's reports are incredibly strategic. They are so powerful that some people sometimes get a...

Mar 2020
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Director

Lessons Learned

Since the limitations are mostly on our side, I would rate the solution high for its ease of use....

Mar 2020
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Director

Relationship

We have an account manager who is very responsive to us and is helping us to understand our next...

Mar 2020
 Helpful

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Director

Other Observations & Comments

I have already recommended the vendor to others. If we get over a couple of bumps that we have on...

Mar 2020
 Helpful

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Director

Relationship

Waystar absolutely keeps all of their promises. I have worked with the vendor executives in certain...

Mar 2020
 Helpful

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Director

Service and Support

Waystar isn’t good about letting their customers know about what they have available to help us out....

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system is user friendly and easy to train our staff on. Our end users find the system easy to...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We don't know what the system is capable of doing on the automated eligibility side. Something that...

Mar 2020
 Helpful

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Director

Relationship

For Waystar to be proactive, they need to keep tabs on the industries, understand what is coming...

Mar 2020
 Helpful

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VP/Other Executive

Sales and Contracting

With Waystar, the product definitely works as it was promoted. Waystar actually did more over the...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The ease of use with the system is high. It is very simple to use. If a user knows Windows, then...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

Things with Waystar are going very well. We have beta tested some things for them, and we give...

Mar 2020
 Helpful

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Manager

Relationship

Waystar’s clearinghouse is our go-forward product for the foreseeable future. However, we are always...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

I would probably buy the product again but only because the other systems out there are worse....

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system is always working and is pretty reliable. We don’t have too many problems. Of all the...

Mar 2020
 Helpful

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Manager

Service and Support

When we contact support, I feel like the people are just taking calls and aren’t familiar with...

Mar 2020
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Manager

Technology

Waystar doesn’t deliver new technology to meet our needs. We do work with workers’ comp claims, and...

Mar 2020
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Manager

Relationship

We seem to run into so many problems lately, and I often ask to speak to upper management. Waystar...

Mar 2020
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Manager

Relationship

Waystar is horrible. The communication and support are horrible, but if everything is running...

Mar 2020
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VP/Other Executive

Service and Support

Waystar has a very large library of educational materials and videos that we can watch. They use a...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

When we have new staff members, we look at how well they adapt to the system. We see whether they...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Waystar delivers new technology very well. We see a lot of changes with Waystar, and they are always...

Feb 2020
 Helpful

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VP/Other Executive

Service and Support

As the vendor has become Waystar, they have let staff members go and we have seen a dip in our...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Waystar could do a better job of adding different price breaks for their larger customers. We go...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Waystar's program is great in that we can put a note on a rejection. We had our previous system for...

Dec 2019
 Helpful

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Manager

Service and Support

Waystar really tries to do anything that anybody asks of them. They have a great knowledge base. If...

Dec 2019
 Helpful

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Manager

Relationship

There have been some little hiccups. There haven't been any major hiccups, but I would like the...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

The vendor keeps coming up with new things that I don't need right now. The situation is not...

Dec 2019
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Manager

Functionality and Upgrades

I am not saying that the vendor hasn't provided documentation, but we are frustrated when the vendor...

Dec 2019
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Manager

Service and Support

I meet with my Waystar representative regularly. Regardless of whether we have something to go over,...

Dec 2019
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Manager

ROI / Cost (care and feeding)

We had to go through Waystar to create a script to change when we sent something for diagnostic...

Dec 2019
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Manager

Functionality and Upgrades

We used to have to pay a lot of money for our previous vendor to write a script. With Waystar's...

Dec 2019
 Helpful

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Manager

Service and Support

I have everybody's contact information. I can text or email Waystar's people at any time, and they...

Dec 2019