WellSky Home Health (EHR) (Kinnser) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 12:53:42 PM and Model.EvProductId = 58273

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Functionality and Upgrades

Getting WellSky Home Health wasn’t my choice, it was a corporate decision. I actually do like it...

Nov 2020
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VP/Other Executive

Future Outlook

As of right now, WellSky is part of our long-term plans. We have had some hurdles with them, and we...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

I don’t know that I would buy the solution again. I have talked to some of our nurses and have...

Nov 2020
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VP/Other Executive

Implementation and Training

For the implementation, we had to manage the vendor closely to make sure that they were following...

Nov 2020
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VP/Other Executive

Technology

We have experienced some quality issues with the EHR’s connectivity. We have to get another version...

Nov 2020
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VP/Other Executive

Service and Support

The vendor’s after-hours support isn’t that great. Unless something is a major deal, we aren’t going...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Some of the functionality of the product that pours into the IT world involves very manual...

Nov 2020
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Manager

Functionality and Upgrades

The system has some quirks, but we have a strong connection with the clinical side of it. I don’t...

Nov 2020
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Manager

Service and Support

We are not using the financial system as well as the EHR, and that continues to be a struggle for us...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Nickel-and-diming is a little bit of a concern with WellSky. We have an additional functionality...

Nov 2020
 Helpful

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Manager

Service and Support

We could have better insight from WellSky into some of the first problems we had when we implemented...

Nov 2020
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Manager

Functionality and Upgrades

I have seen the WellSky technology evolve as we have been using it. WellSky has improved their...

Nov 2020
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Manager

Functionality and Upgrades

The product is good. We get irritated when we get charged for every little thing, but the product...

Nov 2020
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Manager

Functionality and Upgrades

We like WellSky Home Health because we get to see thresholds, and the system helps us with the new...

Nov 2020
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Manager

Functionality and Upgrades

There are some things that we have to call in and ask about because we can't figure the issue out on...

Nov 2020
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Manager

Service and Support

WellSky's support is great. The support people always get back to us quickly. They are really good...

Nov 2020
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Manager

Functionality and Upgrades

We ended up having to outsource all of our coding and billing because there was too much and there...

Oct 2020
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Manager

Relationship

The vendor tries to meet our needs, but things just don't always work. It is nearly impossible to...

Oct 2020
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VP/Other Executive

Relationship

There has been a noticeable difference since the acquisition. I was talking to one of my colleagues...

Oct 2020
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VP/Other Executive

Lessons Learned

We were actually going to move away from the home health product, but then the PDGM happened, and...

Oct 2020
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Director

Functionality and Upgrades

Our hospice team doesn’t like WellSky's system. It doesn’t work for them, and I think they are going...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have some issues even after the upgrade. I don’t know whether these are internet issues or...

Aug 2020
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Director

Service and Support

When I call, I am routed to the help desk. Sometimes WellSky can’t get to me. I don’t know whether...

Aug 2020
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Director

Service and Support

During COVID-19, WellSky has provided a lot of information, and that is good. We just need to follow...

Aug 2020
 Helpful

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Director

Implementation and Training

The training quality is good. WellSky sends us to their help desk. The training is visual. Some...

Aug 2020
 Helpful

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COO

ROI / Cost (care and feeding)

Everything is included in the cost of the solution. WellSky used to charge for a lot of little...

Aug 2020
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COO

Functionality and Upgrades

I love the analytics in the product, but I would like to see WellSky implement better project management....

Aug 2020
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Director

Service and Support

When Kinnser merged with WellSky, the technical support really went downhill. I have heard that...

Jul 2020
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Director

Functionality and Upgrades

Recently, we had a day where the entire system was completely down. There seems to be a fair amount...

Jul 2020
 Helpful

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Director

Implementation and Training

I have found the product to be relatively simple to learn on my own. I am thankful for that. I can...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

Our biller struggles at times. The system seems to pull some weird information, so we have to be...

Jul 2020
 Helpful

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Director

Technology

It seems like since this last merger, I have heard more about challenges and less about fixes....

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We have to stay on top of nickel-and-diming. The vendor also increases the annual fee by an...

Jul 2020
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Director

Future Outlook

WellSky just started a partnership with Forcura in the last couple of months, so our data on that...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing. They try to sell add-ons and group things...

Jul 2020
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Manager

Functionality and Upgrades

The implementation and the upgrades are areas where the vendor doesn’t meet the mark. They come out...

Jul 2020
 Helpful

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Manager

Service and Support

WellSky has done a pretty good job of supporting us through the COVID-19 crisis. The vendor has been...

Jul 2020
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Manager

Functionality and Upgrades

When WellSky does updates, something typically crashes or messes up. Something always goes wrong...

Jul 2020
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Manager

Service and Support

I had to reach out to the vendor once, and they seemed to be passing the buck. The person I was...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor does nickel-and-dime, but most companies do.

Jul 2020
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VP/Other Executive

Other Observations & Comments

WellSky has made some adjustments within their system. Albeit, they are a little behind schedule in...

Jul 2020
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VP/Other Executive

Sales and Contracting

On the initial sale, WellSky made a lot of promises. WellSky promised to be innovative and to...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

WellSky has à la carte pricing, but I don’t feel like they nickel-and-dime us as other vendors do.

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are some subsets of WellSky’s software that we need to implement, and they cannot give us a...

Jul 2020
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VP/Other Executive

Technology

WellSky's software is very innovative. The system has a lot of things that are helpful that other...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The way WellSky charges for their product is based on the average daily census, and we talk to them...

Jul 2020
 Helpful

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COO

ROI / Cost (care and feeding)

There are some things that WellSky is readily jumping in and taking care of. But there are some...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

I like the ease of use for the clinicians in the field. I like the templates and notes. The product...

Jul 2020
 Helpful

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COO

Other Observations & Comments

WellSky is easy to get in touch with as long as we avoid the tech support lines. The account manager...

Jul 2020
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COO

Functionality and Upgrades

Some of the basic reports are good. They are easy to find, and they are easy to drill down in...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

Nobody is perfect. We have told the clinicians what we were instructed by tech support to do;...

Jul 2020
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COO

Other Observations & Comments

The schedule report shows us all the nurses and patients assigned to them for a data range that we...

Jul 2020
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COO

Functionality and Upgrades

Our accountant recently asked us to put together a spreadsheet to see what the average length of...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

The Kinnser product is friendly for the users. We have another system we are working with that isn't...

Jul 2020
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COO

Other Observations & Comments

There is no way to capture CRM capabilities in the system. The vendor doesn't have a good...

Jul 2020
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CEO/President

ROI / Cost (care and feeding)

WellSky always comes out with features that I usually bust their chops on. I tell the vendor that...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

WellSky has some really cool data analytics and data-mining technology that enable the calculation...

Jul 2020
 Helpful

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CEO/President

Interfacing and Integration

WellSky is starting to use a piece called WellSky REACH for integration. The tool will enable us to...

Jul 2020
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CEO/President

Functionality and Upgrades

When WellSky acquired Kinnser Software, WellSky started investing a lot of money in technology...

Jul 2020
 Helpful

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CEO/President

Win/Loss - Why they were selected (by current clients)

The post-acute arena has been an orphan niche with so many disparate platforms that don’t talk to...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

From an EMR perspective, our clinicians love the tool. The team that I work with likes WellSky Home...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

If the vendor could improve anything, it would be their reporting. We have been working diligently...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We really like WellSky's product. It has improved our business, and for the most part, our...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The vendor has done well supporting us during COVID-19. They have done a lot of different great...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Nowadays, people almost change their insurance like they change their underwear. It would be really...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

During the COVID-19 crisis, WellSky has been good. They have sent some emails with information. They...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When we initially purchased the system, it seemed more user friendly. Our biller doesn't like the...

Jun 2020
 Helpful

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Director

Service and Support

We struggle to get help when we need it. WellSky has some things where we can help ourselves and...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

WellSky is middle of the road with charging for every little thing. There are a lot of things that...

Jun 2020
 Helpful

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Director

Implementation and Training

I can't give our implementation a high rating. Once we got the program, we were left on our own. Our...

Jun 2020
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Director

Implementation and Training

WellSky has gotten better with some of their education. They have some videos and training sessions...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system does have a lot of areas that are wonderful and user friendly. Those areas are how the...

Jun 2020
 Helpful

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Director

Interfacing and Integration

We don't have a lot of other programs to integrate with. We are already signed up with some things...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system is easy to use. There are text boxes that we can click on and put information into. The...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

There are a couple of things that would be really helpful for COVID-19. There are some things that...

Jun 2020
 Helpful

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Director

Service and Support

The vendor's support is lacking at times when we need help. If we are in the middle of something and...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

WellSky is pretty proactive. With COVID-19, our minds have been focused on taking care of patients,...

Jun 2020
 Helpful

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Director

Other Observations & Comments

We don't use WellSky's Applied Insights program because of the expense, but I know that the program...

Jun 2020
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Director

Relationship

We have found the system to be very user friendly for clinicians who are out in the field. WellSky...

Jun 2020
 Helpful

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Director

Interfacing and Integration

I hope that our satisfaction continues to increase, but in order for that to happen, the wound...

Jun 2020
 Helpful

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Director

Technology

Before the pandemic, when pop-ups appeared in the system, we could dismiss them once we understood...

Jun 2020