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Access info about Home Health EHR on your dashboard or bookmark under

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WellSky Home Health (EHR) (Kinnser) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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CEO/President

We used to have a representative we could always go to. The representative had been with the vendor...

Mar 2021
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CEO/President

We are having billing problems that are interrupting our cash flow. Those problems are huge. I can't...

Mar 2021
(0)
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CEO/President

Under Kinnser, we had to pay more money if we wanted anything extra, such as a new module. Asking...

Mar 2021
(0)
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CEO/President

We like the system's compliance. It gives our employees the ability to document things at home...

Feb 2021
(0)
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CEO/President

The vendor didn't upgrade anything for us specifically. They do system-wide upgrades. There are...

Feb 2021
(0)
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CEO/President

WellSky should focus on the solution's ability to track documents, check in and out, and interact...

Feb 2021
(0)
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Manager

In the past, I would have said that WellSky avoided nickel-and-diming, but now that we have done a...

Feb 2021
(0)
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Manager

I would buy WellSky's system again if I were making the decision today. We made the right decision...

Feb 2021
(0)
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Manager

With the advent of the PDGM, WellSky has been bringing a lot of free education to us at a time when...

Feb 2021
(0)
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Manager

The on-site trainer when we first went with WellSky was excellent. I felt like that person prepared...

Feb 2021
(0)
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Manager

On the end-user side for the field staff, WellSky's system is very intuitive and easy to use. One of...

Feb 2021
(0)
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Manager

The only thing WellSky's system doesn't really do for us is manage authorizations for private...

Feb 2021
(0)
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Manager

The couple of times I have had issues, I have called and asked for upper management, and I have...

Feb 2021
(0)
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Manager

We have no plans to change from the system now, but we are always open to learning about what else...

Feb 2021
(0)
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Manager

WellSky has broken some promises. There are certain things that they told us we would get, and then...

Feb 2021
(0)
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Manager

I like the system's usability in the field. When clinicians are carrying information forward from...

Feb 2021
(0)
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Manager

When we have specific needs, we don't have easy access to a tangible person from WellSky's customer...

Feb 2021
(0)
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Nurse

Whether WellSky is part of our long-term plans is not written in stone. We aren't the happiest that...

Feb 2021
(0)
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Nurse

We have had a very poor experience with the financials, A/R reporting, and billing capabilities....

Feb 2021
(0)
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Nurse

The WellSky system is very user friendly for the field staff. It takes users right to the point of...

Feb 2021
(0)
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COO

The offline version could be better. The offline version exists so that we can still access notes...

Feb 2021
(0)
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COO

Things are going very well. The only concern we have is with a report, and that issue is being...

Feb 2021
(0)
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Director

I would purchase the system again. It has its quirks and things that we don’t like about it, but it...

Feb 2021
(0)
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Director

The vendor keeps their promises. We have very little interaction with anyone from the vendor...

Feb 2021
(0)
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Director

The vendor is very proactive. Early on, they went through a change in ownership, and things have...

Feb 2021
(0)
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Director

We had to build some things into the system, like our COVID-19 screening, in order to meet...

Feb 2021
(0)
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Director

The vendor's ability to deliver new technology seems to be fine. We don’t have any problems with...

Feb 2021
(0)
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Director

We have not had training from the vendor since the get-go. Any of the online training has been fine;...

Feb 2021
(0)
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Director

The system does not integrate, and my understanding is that it will not. It would be great if we...

Feb 2021
(0)
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CEO/President

The vendor tends to piecemeal the system. They want us to buy additional products to meet some of...

Feb 2021
(0)
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CEO/President

The upgrades to the system with Medicare have been great, but for the original implementation, we...

Feb 2021
(0)
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CEO/President

The vendor will come out with things, but those things are only about 75% completed. The vendor has...

Feb 2021
(0)
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CEO/President

I would tell others looking at the product that the system does make our clinicians very productive,...

Feb 2021
(0)
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Director

Our biggest difficulty with WellSky was getting our representative to communicate with us....

Jan 2021
(0)
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Director

I lose my WellSky contacts often, including our account representatives. It seems like the vendor...

Jan 2021
(0)
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Director

The ease of use of the system, especially for clinicians, is good. We definitely get our money's...

Jan 2021
(0)
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Director

WellSky has a lot of add-ons that cost extra. If we ask WellSky about something, they tell us it is...

Jan 2021
(0)
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Director

We are content with the EHR. The way it works is fairly consistent, and it is very easy to use. Many...

Jan 2021
(0)
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Director

The last training we got from WellSky was totally ineffective. The person who was doing the training...

Jan 2021
(0)
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CEO/President

WellSky Home Health is very easy for our nurses and clinicians to use. The solution is very...

Jan 2021
(0)
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CEO/President

WellSky listens and acts when we bring things to their attention. The issue is that we always have...

Jan 2021
(0)
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CEO/President

The system is not very easy to use from the administrative, billing, collecting, financing, or...

Jan 2021
(0)
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Director

We have been a little disappointed with the vendor's technical support. We came from a system that...

Jan 2021
(0)
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Director

The offline solution does not function as we were told it would. We are pretty rural here. The...

Jan 2021
(0)
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Director

Since the vendor has been taken over by WellSky, nickel-and-diming has occurred. The vendor is more...

Jan 2021
(0)
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Manager

The vendor's online support is very helpful when we call in for a training. The vendor's videos are...

Jan 2021
(0)
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Manager

The support seemed different when the vendor was Kinnser compared to now when the vendor is WellSky....

Jan 2021
(0)
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Director

We are very happy with WellSky's software. It is user friendly. Our field staff generally loves Kinnser....

Dec 2020
(0)
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CIO

With all of the regulatory changes and updates, WellSky stays apprised. I would give WellSky the...

Dec 2020
(0)
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CIO

When it comes to ongoing support, I would give WellSky a higher rating on the WellSky Hospice side....

Dec 2020
(0)
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CIO

There is some room for improvement in what we utilize and how we utilize it in terms of some of the...

Dec 2020
(0)
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CIO

With WellSky Home Health, we have the capability of building our dictionaries and things, and we...

Dec 2020
(0)
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CIO

The fact that we have regular calls with WellSky, is a big undertaking for them from a support...

Dec 2020
(0)
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Director

WellSky is not a part of our long-term plans. We started looking at other vendors, but then COVID-19...

Dec 2020
(0)
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Director

WellSky Home Health is not the cheapest software, and WellSky is not nickel-and-diming us. However,...

Dec 2020
(0)
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Director

When WellSky makes updates, they have a lot of glitches that WellSky cannot solve. For example, we...

Dec 2020
(0)
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Director

When we first signed up, we had an assigned account manager. WellSky replaced that person with...

Dec 2020
(0)
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Director

Since WellSky’s quality, response time, and accuracy have gradually decreased in the last year and a...

Dec 2020
(0)
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Director

Getting WellSky Home Health wasn’t my choice, it was a corporate decision. I actually do like it...

Nov 2020
(0)
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VP/Other Executive

As of right now, WellSky is part of our long-term plans. We have had some hurdles with them, and we...

Nov 2020
(0)
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VP/Other Executive

I don’t know that I would buy the solution again. I have talked to some of our nurses and have...

Nov 2020
(0)
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VP/Other Executive

For the implementation, we had to manage the vendor closely to make sure that they were following...

Nov 2020
(0)
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VP/Other Executive

We have experienced some quality issues with the EHR’s connectivity. We have to get another version...

Nov 2020
(0)
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VP/Other Executive

The vendor’s after-hours support isn’t that great. Unless something is a major deal, we aren’t going...

Nov 2020
(0)
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VP/Other Executive

Some of the functionality of the product that pours into the IT world involves very manual...

Nov 2020
(0)
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Manager

The system has some quirks, but we have a strong connection with the clinical side of it. I don’t...

Nov 2020
(0)
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Manager

We are not using the financial system as well as the EHR, and that continues to be a struggle for us...

Nov 2020
(0)
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Manager

Nickel-and-diming is a little bit of a concern with WellSky. We have an additional functionality...

Nov 2020
(0)
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Manager

We could have better insight from WellSky into some of the first problems we had when we implemented...

Nov 2020
(0)
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Manager

I have seen the WellSky technology evolve as we have been using it. WellSky has improved their...

Nov 2020
(0)
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Manager

The product is good. We get irritated when we get charged for every little thing, but the product...

Nov 2020
(0)
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Manager

We like WellSky Home Health because we get to see thresholds, and the system helps us with the new...

Nov 2020
(0)
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Manager

There are some things that we have to call in and ask about because we can't figure the issue out on...

Nov 2020
(0)
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Manager

WellSky's support is great. The support people always get back to us quickly. They are really good...

Nov 2020
(0)
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Manager

We ended up having to outsource all of our coding and billing because there was too much and there...

Oct 2020
(0)
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Manager

The vendor tries to meet our needs, but things just don't always work. It is nearly impossible to...

Oct 2020
(0)
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Manager

WellSky does pretty well at keeping us informed of changes coming out. WellSky is good about telling...

Oct 2020
(0)
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Manager

I would not purchase WellSky Home Health again unless the system was back with Kinnser. When we...

Oct 2020
(0)
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Manager

WellSky doesn't keep their promises. I am sure that WellSky tries to keep their promises, but...

Oct 2020
(0)
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VP/Other Executive

There has been a noticeable difference since the acquisition. I was talking to one of my colleagues...

Oct 2020
(0)
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VP/Other Executive

We were actually going to move away from the home health product, but then the PDGM happened, and...

Oct 2020
(0)
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Director

Our hospice team doesn’t like WellSky's system. It doesn’t work for them, and I think they are going...

Aug 2020
(0)
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Director

We have some issues even after the upgrade. I don’t know whether these are internet issues or...

Aug 2020
(0)
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Director

When I call, I am routed to the help desk. Sometimes WellSky can’t get to me. I don’t know whether...

Aug 2020
(0)
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Director

During COVID-19, WellSky has provided a lot of information, and that is good. We just need to follow...

Aug 2020
(0)
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Director

The training quality is good. WellSky sends us to their help desk. The training is visual. Some...

Aug 2020
(0)
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COO

Everything is included in the cost of the solution. WellSky used to charge for a lot of little...

Aug 2020
(0)
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COO

I love the analytics in the product, but I would like to see WellSky implement better project management....

Aug 2020
(0)
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Director

When Kinnser merged with WellSky, the technical support really went downhill. I have heard that...

Jul 2020
(0)
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Director

Recently, we had a day where the entire system was completely down. There seems to be a fair amount...

Jul 2020
(0)
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Director

I have found the product to be relatively simple to learn on my own. I am thankful for that. I can...

Jul 2020
(0)
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Director

Our biller struggles at times. The system seems to pull some weird information, so we have to be...

Jul 2020
(0)
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Director

It seems like since this last merger, I have heard more about challenges and less about fixes....

Jul 2020
(0)
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Director

We have to stay on top of nickel-and-diming. The vendor also increases the annual fee by an...

Jul 2020
(0)
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Director

WellSky just started a partnership with Forcura in the last couple of months, so our data on that...

Jul 2020
(0)
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Manager

The vendor doesn’t avoid charging for every little thing. They try to sell add-ons and group things...

Jul 2020
(0)
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Manager

The implementation and the upgrades are areas where the vendor doesn’t meet the mark. They come out...

Jul 2020
(0)
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Manager

WellSky has done a pretty good job of supporting us through the COVID-19 crisis. The vendor has been...

Jul 2020
(0)
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Manager

When WellSky does updates, something typically crashes or messes up. Something always goes wrong...

Jul 2020
(0)
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Manager

I had to reach out to the vendor once, and they seemed to be passing the buck. The person I was...

Jul 2020
(0)
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Manager

The vendor does nickel-and-dime, but most companies do.

Jul 2020
(0)
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VP/Other Executive

WellSky has made some adjustments within their system. Albeit, they are a little behind schedule in...

Jul 2020
(0)
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VP/Other Executive

On the initial sale, WellSky made a lot of promises. WellSky promised to be innovative and to...

Jul 2020
(0)
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VP/Other Executive

WellSky has à la carte pricing, but I don’t feel like they nickel-and-dime us as other vendors do.

Jul 2020
(0)
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VP/Other Executive

There are some subsets of WellSky’s software that we need to implement, and they cannot give us a...

Jul 2020
(0)
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VP/Other Executive

WellSky's software is very innovative. The system has a lot of things that are helpful that other...

Jul 2020
(0)
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VP/Other Executive

The way WellSky charges for their product is based on the average daily census, and we talk to them...

Jul 2020
(0)
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COO

There are some things that WellSky is readily jumping in and taking care of. But there are some...

Jul 2020
(0)
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COO

I like the ease of use for the clinicians in the field. I like the templates and notes. The product...

Jul 2020
(0)
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COO

WellSky is easy to get in touch with as long as we avoid the tech support lines. The account manager...

Jul 2020
(0)
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COO

Some of the basic reports are good. They are easy to find, and they are easy to drill down in...

Jul 2020
(0)
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COO

Nobody is perfect. We have told the clinicians what we were instructed by tech support to do;...

Jul 2020
(0)
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COO

The schedule report shows us all the nurses and patients assigned to them for a data range that we...

Jul 2020
(0)
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COO

Our accountant recently asked us to put together a spreadsheet to see what the average length of...

Jul 2020
(0)
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COO

The Kinnser product is friendly for the users. We have another system we are working with that isn't...

Jul 2020
(0)
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COO

There is no way to capture CRM capabilities in the system. The vendor doesn't have a good...

Jul 2020
(0)
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CEO/President

WellSky always comes out with features that I usually bust their chops on. I tell the vendor that...

Jul 2020
(0)
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CEO/President

WellSky has some really cool data analytics and data-mining technology that enable the calculation...

Jul 2020
(0)
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CEO/President

WellSky is starting to use a piece called WellSky REACH for integration. The tool will enable us to...

Jul 2020
(0)
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CEO/President

When WellSky acquired Kinnser Software, WellSky started investing a lot of money in technology...

Jul 2020
(0)
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CEO/President

The post-acute arena has been an orphan niche with so many disparate platforms that don’t talk to...

Jul 2020
(0)
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VP/Other Executive

From an EMR perspective, our clinicians love the tool. The team that I work with likes WellSky Home...

Jun 2020
(0)
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VP/Other Executive

If the vendor could improve anything, it would be their reporting. We have been working diligently...

Jun 2020
(0)
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Director

We really like WellSky's product. It has improved our business, and for the most part, our...

Jun 2020
(0)
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Director

The vendor has done well supporting us during COVID-19. They have done a lot of different great...

Jun 2020
(0)
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Director

Nowadays, people almost change their insurance like they change their underwear. It would be really...

Jun 2020
(0)
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Director

During the COVID-19 crisis, WellSky has been good. They have sent some emails with information. They...

Jun 2020
(0)
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Director

When we initially purchased the system, it seemed more user friendly. Our biller doesn't like the...

Jun 2020
(0)
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Director

We struggle to get help when we need it. WellSky has some things where we can help ourselves and...

Jun 2020
(0)
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Director

WellSky is middle of the road with charging for every little thing. There are a lot of things that...

Jun 2020
(0)
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Director

I can't give our implementation a high rating. Once we got the program, we were left on our own. Our...

Jun 2020
(0)
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Director

WellSky has gotten better with some of their education. They have some videos and training sessions...

Jun 2020
(0)
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Director

The system does have a lot of areas that are wonderful and user friendly. Those areas are how the...

Jun 2020
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Director

We don't have a lot of other programs to integrate with. We are already signed up with some things...

Jun 2020
(0)
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Director

The system is easy to use. There are text boxes that we can click on and put information into. The...

Jun 2020
(0)
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Director

There are a couple of things that would be really helpful for COVID-19. There are some things that...

Jun 2020
(0)
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Director

The vendor's support is lacking at times when we need help. If we are in the middle of something and...

Jun 2020
(0)
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Director

WellSky is pretty proactive. With COVID-19, our minds have been focused on taking care of patients,...

Jun 2020
(0)
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Director

We don't use WellSky's Applied Insights program because of the expense, but I know that the program...

Jun 2020
(0)
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Director

We have found the system to be very user friendly for clinicians who are out in the field. WellSky...

Jun 2020
(0)
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Director

I hope that our satisfaction continues to increase, but in order for that to happen, the wound...

Jun 2020
(0)
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Director

Before the pandemic, when pop-ups appeared in the system, we could dismiss them once we understood...

Jun 2020
(0)
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Director

The vendor does a good job of keeping their promises for the most part. But in the past, the vendor...

Jun 2020
(0)
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Director

The vendor’s training isn’t really good. The vendor doesn’t seem to be good at explaining how things...

Jun 2020
(0)
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Director

There are things that we wish the vendor would integrate, specifically remote monitoring. We aren’t...

Jun 2020
(0)
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Director

Our representative gets us what we need no matter what we are going through. We are able to reach...

Jun 2020
(0)
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Director

Our first year or so on the product was really rocky, but things have been good recently. Switching...

Jun 2020
(0)
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Director

The product is user friendly for clinicians. We used to struggle in terms of billing, but the system...

Jun 2020
(0)
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Director

The process of going from paper to an EMR is going to have faults, but going from one EMR to another...

Jun 2020
(0)
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Director

I rate the vendor’s proactive service highly. They call us whenever something is coming out. They...

Jun 2020
(0)
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Director

Tangible outcomes depend on what we put into the system. Organizations have to take some...

Jun 2020
(0)
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Director

The patient advocate portion of the product is good, and the product is user friendly for the...

Jun 2020
(0)
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Director

The vendor could improve their help desk and the knowledge of the people working at the help desk. I...

Jun 2020
(0)
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Director

When I have a problem with my system, I don’t want the vendor to put me on the back burner. There is...

Jun 2020
(0)
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Director

The vendor is pretty quick to respond to us. We have gotten several notifications and newsletters...

May 2020
(0)
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Director

Some of our users struggle. I think the system is pretty easy to use, but I guess it is a little...

May 2020
(0)
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Director

WellSky upgrades the product automatically, and I would rate those upgrades pretty highly. We get...

May 2020
(0)
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Director

We struggle with training. We don't get a lot of follow-up training when we have questions or...

May 2020
(0)
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Director

WellSky really touted a certain feature that would allow us to chart offline. They said that if...

May 2020
(0)
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Director

We switched over to a couple of different analysis programs that integrate well with the product....

May 2020
(0)
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Director

The solution is economical. That is one of the reasons why we went with the vendor. The product is...

May 2020
(0)
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Director

If the vendor implemented some of the changes that we have requested, my satisfaction would increase...

May 2020
(0)
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Director

People from Kinnser Software came and did training on business intelligence, and they were great....

Apr 2020
(0)
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Director

We have had a lot of issues with our software from Kinnser Software, so I don't know whether I would...

Apr 2020
(0)
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Director

When Kinnser Software presented WellSky Home Health to us, it looked so simple. We thought that the...

Apr 2020
(0)
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Director

We would like to see different types of assessments. There is nothing geared toward pediatrics, and...

Apr 2020
(0)
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Director

The Kinnser Software executives could be in closer contact with us. We don't even know who our...

Apr 2020
(0)
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Director

For certain things in the software, we have to have workarounds, and that is our biggest complaint....

Apr 2020
(0)
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CEO/President

I would buy the product again. Not to say that there aren't any opportunities for improvement, but...

Apr 2020
(0)
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CEO/President

The system relies a lot on third-party sourcing for things like document management and mileage...

Apr 2020
(0)
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CEO/President

Kinnser Software keeps all their promises, and that is because they don't commit until they know...

Apr 2020
(0)
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CEO/President

It is just the norm to be upsold, but I wouldn't say that Kinnser Software nickel-and-dimes us....

Apr 2020
(0)
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CEO/President

Kinnser Software produces anything we need in a deployable format, whether that be a PDF or a CSV....

Apr 2020
(0)
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CEO/President

The system has the resources to ensure we are in compliance and are documenting appropriately. The...

Apr 2020
(0)
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CEO/President

I wouldn't recommend anything else. If I were asked, I would be an advocate for the Kinnser Software...

Apr 2020
(0)
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Director

Kinnser Software nickel-and-dimes for different products, mainly for WellSky Home Health. They...

Apr 2020
(0)
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Director

We have asked for certain things several times, and it takes the vendor time to prioritize our...

Apr 2020
(0)
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Director

There are certain things that we are looking for, and the system is not quite where we want it to...

Apr 2020
(0)
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Director

It would be nice to be able to add to columns and reports without needing to do an enhancement. Some...

Apr 2020
(0)
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CEO/President

The product is solid. Clinicians love it. They like the scrolling form. It is basically like a piece...

Apr 2020
(0)
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CEO/President

New clients are very close to vendor support, but as we have matured and become embedded, the...

Apr 2020
(0)
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CEO/President

The executives at Kinnser Software are very responsive when they need to be. But they have bigger...

Apr 2020
(0)
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CEO/President

There have been a few outages, and the wait times at the help desk are minimal. Prior to the...

Apr 2020
(0)
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CEO/President

The vendor nickel-and-diming us hasn't been much of an issue. We have gotten some add-ons, but the...

Apr 2020
(0)
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CEO/President

The add-ons have their glitches, but Kinnser Software has worked out those glitches after a while....

Apr 2020
(0)
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CEO/President

We get good support when we talk to the vendor. They return our phone calls when we call them, but...

Apr 2020
(0)
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CEO/President

Kinnser Software is extremely expensive, but they definitely have a better product than our other...

Apr 2020
(0)
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CEO/President

Every single Medicare-certified home health agency has to do cost reports. With Kinnser Software's...

Apr 2020
(0)
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CEO/President

The system is possibly part of our long-term plans. We are redoing our contract with Kinnser...

Apr 2020
(0)
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CEO/President

WellSky has supported us through the COVID-19 crisis by providing a lot of information. The training...

Apr 2020
(0)
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CEO/President

The software has definitely been more user friendly than our other system. Everyone was getting...

Apr 2020
(0)
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CEO/President

As far as cost goes, I think the vendor is killing people. I feel like they are expensive,...

Apr 2020
(0)
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CEO/President

It has been a long time since we have been onboarded, but I would say the ongoing support is pretty...

Apr 2020
(0)
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CEO/President

In terms of executive involvement, I have been trying to get a hold of someone for a couple of weeks...

Apr 2020
(0)
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VP/Other Executive

I would think twice about buying the product again. We didn't realize all of the items that were...

Apr 2020
(0)
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VP/Other Executive

The hospitalization report is great if the patient only goes to the hospital, but there is no way to...

Apr 2020
(0)
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VP/Other Executive

I don't think the vendor keeps all promises. When Kinnser Software became WellSky, the team...

Apr 2020
(0)
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VP/Other Executive

The vendor does nickel-and-dime. Everything is an add-on. We renewed our contract, and it didn't...

Apr 2020
(0)
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VP/Other Executive

The implementation was rearranged a lot. The training wasn't as in depth as it could have been. That...

Apr 2020
(0)
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VP/Other Executive

There are a lot of missing pieces in the product, and there are a lot of things that we have to...

Apr 2020
(0)
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VP/Other Executive

With the product, we don't have the ability to properly track things. We can't track referrals,...

Apr 2020
(0)
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VP/Other Executive

It takes days for the vendor to get anything fixed. We have to submit documentation and answer...

Apr 2020
(0)
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VP/Other Executive

In terms of being able to determine outcomes within the product, the numbers don't always match up...

Apr 2020
(0)
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VP/Other Executive

We don't really get our money's worth for the product because we have to purchase a lot of...

Apr 2020
(0)
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VP/Other Executive

I would tell others who are looking at the product that it is user friendly. Our clinicians like it,...

Apr 2020
(0)
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Manager

We are contemplating leaving the vendor. Long story short, the issues that we have had historically...

Mar 2020
(0)
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Manager

The system goes down a lot, and the vendor doesn’t send any heads-up. The system goes down multiple...

Mar 2020
(0)
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Manager

The vendor's support is awful. When we do a chat or a call, we end up waiting forever. There are...

Mar 2020
(0)
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Manager

It is hard to say whether the vendor is part of our long-term plans. The product is easy to use and...

Mar 2020
(0)
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Manager

The vendor does not keep their promises. I have files and files of unfinished tickets that the...

Mar 2020
(0)
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Manager

I feel like the vendor kind of nickel-and-dimes. The vendor is offering other adjuncts to their...

Mar 2020
(0)
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Manager

The training from the vendor has been awful. The education and videos they send us show a system...

Mar 2020
(0)
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