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WellSky Home Health (EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Relationship

Getting through to any of the vendor's support is a challenge. They need to retain people. First of...

Apr 2024
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CEO/President

Relationship, Product

I don't have faxes coming into the product, and that has been going on for months. The vendor can't...

Apr 2024
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CEO/President

Loyalty, Relationship

We have had issues with Kinnser and their support team since WellSky took over. Since Wellsky...

Apr 2024
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VP/Other Executive

Product

The system’s integration is beautiful, especially when it comes to the vendor’s development. The...

Apr 2024
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VP/Other Executive

Relationship

WellSky has an incredible help desk, and we have to use the system the way it is intended. Once we...

Apr 2024
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VP/Other Executive

Operations

WellSky has training for what they recommend for office staffing ratios and things like that per...

Apr 2024
||
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VP/Other Executive

Operations, Product

Overall, I have nothing bad to say about WellSky. It is rare that we have an issue with the system....

Apr 2024
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VP/Other Executive

Product

We knew when we started with WellSky that their system's reporting was going to be terrible. I feel...

Apr 2024
||
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VP/Other Executive

Relationship, Product

WellSky keeps up with regulations very well. I used to have several different Medicare numbers in...

Apr 2024
||
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VP/Other Executive

Loyalty, Relationship, Product

Homecare Homebase seems to be the other big home health platform aside from Wellsky’s platform. It...

Apr 2024
||
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VP/Other Executive

Relationship

Usually, when I have a big issue, I have no problem getting someone from WellSky on the phone. The...

Apr 2024
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VP/Other Executive

Operations

During our implementation, we had a standing call with WellSky to discuss anything that may have...

Apr 2024
||
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CEO/President

Product

I have not accessed WellSky Home Health from a mobile device. I don't believe there is an app for...

Mar 2024
||
(0)
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CEO/President

Product

WellSky has a lot of great qualities, but there are some competitors out there who have better...

Mar 2024
||
(0)
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CEO/President

Relationship

WellSky’s support is improving, but there are still very long hold times.

Mar 2024
||
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CEO/President

Value

WellSky has gotten to where they charge for everything that they come up with.

Mar 2024
||
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CEO/President

Relationship

A lot of companies tend to forget about us once we have been a member for a while. WellSky is really...

Mar 2024
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Manager

Loyalty, Relationship, Product

Some days, we try to get on WellSky Home Health through the device, and we have a lot of issues...

Mar 2024
||
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Manager

Product

We have had an issue with WellSky keeping promises. WellSky did an update, and prior to that update,...

Mar 2024
||
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Manager

Relationship

We have interacted with WellSky’s executive team a couple of times, and I wouldn’t rate their...

Mar 2024
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Manager

Product

I would like to see WellSky improve the free text boxes. The text doesn’t wrap because a lot of...

Mar 2024
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Manager

Product

I have pretty much got WellSky Home Health down. I have used multiple home health solutions, and...

Mar 2024
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Director

Product

The strength of WellSky Home Health's reports is only as good as the people who are entering in that...

Feb 2024
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Director

Product

WellSky Home Health is fairly good when we use it on our tablets. However, we have had all kinds of...

Feb 2024
||
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Director

Relationship

WellSky is constantly telling us about what they are working on in the system, and they always give...

Feb 2024
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Director

Value

There are some things that I would like to have in the system. The vendor has given us free trials...

Feb 2024
||
(0)
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Director

Operations

WellSky's library of training information doesn't look like it has really been updated. The vendor...

Feb 2024
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Director

Product

The system meets my administrative needs. That is good. I like how much information is available in...

Feb 2024
||
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Director

Product, Value

A lot of the time, I am the last one at my organization to handle discharge OASIS information....

Feb 2024
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CEO/President

Product, Value

Our quality outcomes have dramatically increased because of WellSky Home Health. The analytics...

Feb 2024
||
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CEO/President

Loyalty, Relationship

We decided to go with WellSky because they got their executive team involved, and they were a lot...

Feb 2024
||
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COO

Product, Value

I love the clinical care coordination and visibility in WellSky Home Health. I also love its risk...

Feb 2024
||
(0)
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Director

Loyalty, Product

WellSky Home Health doesn't scale well. When we first started using it, we only had a few offices,...

Feb 2024
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Director

Relationship

There are road-map items that we discussed with WellSky as needed for development that were...

Feb 2024
||
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Director

Operations, Product

The product’s simplicity of use for the point-of-service user is very good. The time to implement is...

Feb 2024
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Director

Operations, Product

If we are talking about a full system implementation from scratch, WellSky is very good. When we are...

Feb 2024
||
(0)
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Director

Relationship, Product

WellSky is a very walled garden when it comes to integration with minimal API support and no means...

Feb 2024
||
(0)
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Director

Product

The system does not have a lot of automation and validation, and that means we are very dependent on...

Feb 2024
||
(0)
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Director

Relationship

We were given an enterprise support channel that is supposed to include WellSky's more experienced...

Feb 2024
||
(0)
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Director

Product

The product has certain areas where it is very strong, but there are other areas where we have to...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Things are going well with WellSky Home Health. The vendor is working with us on some issues right...

Jan 2024
||
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Director

Relationship

We need better communication and education from WellSky for implementations. When WellSky makes an...

Jan 2024
||
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Director

Product

For field staff, WellSky Home Health is an easy-to-use program, so they love it. There are not too...

Jan 2024
||
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Director

Relationship, Product

WellSky doesn’t keep all their promises with product delivery, corrections, and timelines. We could...

Jan 2024
||
(0)
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Manager

Product, Value

We are having a hard time with clinical compliance, and Wellsky Home Health EHR doesn't provide us...

Dec 2023
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(0)
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VP/Other Executive

Product

WellSky Home Health seems to be working fine. I haven't heard anybody complaining. Using the EHR is...

Dec 2023
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CEO/President

Relationship

WellSky is very responsive when I call, and that is great. They help me find solutions for issues...

Dec 2023
||
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CEO/President

Relationship, Operations, Product

The only thing I would suggest for WellSky is that when they are doing nationwide updates, they...

Dec 2023
||
(0)
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CEO/President

Product

The WellSky system copies forward basic information, and it is nice that we don't have to put that...

Dec 2023
||
(0)
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CEO/President

Relationship

WellSky is very timely with resolutions. Either they fix the issue on the call right then and there...

Dec 2023
||
(0)
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CEO/President

Product

I would have to let anyone considering WellSky know that the WellSky system is a reliable and...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

WellSky is easy to work with, and their program is easy to use and learn. We don't really have too...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

The documentation in WellSky Home Health has always gone well, and the product has evolved as the...

Dec 2023
||
(0)
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Nurse

Value

The cost is out of control, and every day, something is not working properly. I would not buy the...

Dec 2023
||
(0)
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CEO/President

Value

WellSky has struggled with Kinnser Software. Nothing works as intended. There are billing problems...

Nov 2023
||
(0)
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Director

Relationship

WellSky’s service could be better, and they could provide information on things that are coming out...

Nov 2023
||
(0)
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Director

Culture, Product

In terms of specific functionality that was promised by the vendor that we haven’t seen yet, the...

Nov 2023
||
(0)
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Director

Product

I wish we could break down reports in the system further to specifically see the referrals. If a...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

WellSky has gotten better about having a support person. The support person is a salesperson and a...

Nov 2023
||
(0)
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Director

Operations, Product

WellSky's system is very easy for clinicians to use, and that is great. I like the help options...

Nov 2023
||
(0)
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Manager

Relationship

Everything has been going very well with WellSky. They are efficient, quick to respond, and...

Nov 2023
||
(0)
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COO

Product

WellSky Home Health works fabulously when it works, and the clinical product works well. But there...

Nov 2023
||
(0)
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COO

Product, Value

The financial reporting in WellSky Home Health isn't accurate. We have to do a lot of manual...

Nov 2023
||
(0)
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COO

Operations

When WellSky tells us they will do something, it takes two to three times following up with them to...

Nov 2023
||
(0)
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COO

Relationship

WellSky has been extremely slow at fixing issues. Usually, they tell us there is a problem on our...

Nov 2023
||
(0)
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COO

Value

Changing EHRs in skilled home care is complicated. I have looked at some other systems, and...

Nov 2023
||
(0)
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COO

Relationship

WellSky is trying to do a lot of innovative solutions, but that may be part of their problem. They...

Nov 2023
||
(0)
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COO

Relationship

We have had several representatives come and go, but the executives are nonexistent. WellSky has...

Nov 2023
||
(0)
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CEO/President

Loyalty, Product

The system has a lot of integration parts, but the vendor hasn't seamlessly connected everything....

Nov 2023
||
(0)
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CEO/President

Loyalty

The system is going to be very good at the continuum of care and integrating with other aspects of...

Nov 2023
||
(0)
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CEO/President

Product

The system doesn't have a lot of hard stops like another system does; that is a pro and a con, but...

Nov 2023
||
(0)
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CEO/President

Product, Value

Some of the outcomes are better quality ratings, better star quality ratings, better improvements in...

Nov 2023
||
(0)
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CEO/President

Loyalty, Relationship

I want to say we will be extremely satisfied overall in 12 months, but we keep getting surprises, so...

Nov 2023
||
(0)
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CEO/President

Product

I would tell someone that I think the product is a very thoughtful, fully integrated system that...

Nov 2023
||
(0)
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Manager

Product

I have previously used a different EHR, and I think that was a better system than WellSky Home...

Oct 2023
||
(0)
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Manager

Relationship

WellSky’s communication is not as great as it should be. When they submit any updates to their...

Oct 2023
||
(0)
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CEO/President

Relationship

WellSky's support people are rude, and they provide either no solutions or incorrect solutions. It...

Oct 2023
||
(0)
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CEO/President

Product

Over the last couple of years, we have noticed that when we log in to the system, the system will...

Oct 2023
||
(0)
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CEO/President

Loyalty

We were looking to switch away from WellSky Home Health in the past because of some issues, but our...

Oct 2023
||
(0)
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Manager

Relationship, Product

There are things that we need to maintain for our database, like our ID numbers or addresses, and we...

Oct 2023
||
(0)
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Manager

Product

WellSky Home Health is a web-based system, so that is good. We are not stuck managing it on a...

Oct 2023
||
(0)
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Manager

Relationship

We reach out to WellSky’s people, but whether they respond is inconsistent.

Oct 2023
||
(0)
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Manager

Product

WellSky Home Health is a great system for a small agency, but a larger agency would probably want to...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We have been dealing with WellSky for a long time, and they basically do what we want because we...

Oct 2023
||
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VP/Other Executive

Relationship

We know what WellSky’s plan is, and they meet with us, and we meet with them. They give us their...

Oct 2023
||
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VP/Other Executive

Product

We do a lot of integrations, and we buy a lot of companies and stuff, so we have had to use WellSky...

Oct 2023
||
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VP/Other Executive

Loyalty, Product

We are very familiar with what the vendor's plan is. They have quarterly plans. We stay up on what...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

WellSky will fly down if they get major issues and if they need to. They are very supportive in that...

Oct 2023
||
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VP/Other Executive

Loyalty, Product

The scheduling system in WellSky Home Health needs to be upgraded some more, and I think that that...

Oct 2023
||
(0)
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VP/Other Executive

Product

The product is really easy for the end users and clinicians in the field, but operationally, it is...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

WellSky doesn’t keep all promises. We have struggled in the past few months with some particular...

Oct 2023
||
(0)
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VP/Other Executive

Operations

We have kind of figured out a way around WellSky’s training program. We actually put in a practice...

Oct 2023
||
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VP/Other Executive

Operations, Product

The product is very user friendly. It is nice to have one page and not have to go through a bunch of...

Oct 2023
||
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VP/Other Executive

Operations, Product

Training the end users on how to use WellSky's EHR is very easy. The system is very user friendly....

Sep 2023
||
(0)
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VP/Other Executive

Operations

WellSky has training information available online that we can go look up ourselves, but in terms of...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

WellSky's support has been much better recently. When the vendor first switched over to WellSky,...

Sep 2023
||
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VP/Other Executive

Relationship, Product, Value

Every time WellSky does an upgrade, some issue usually occurs that takes them a little while to get...

Sep 2023
||
(0)
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CEO/President

Product

We like WellSky Home Health. It is very user friendly from a clinical standpoint. It was written by...

Aug 2023
||
(0)
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CEO/President

Product

WellSky has an open OASIS report, and that OASIS report does not have payers attached to it. So...

Aug 2023
||
(0)
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CEO/President

Culture, Value

WellSky does have a bit of an issue with charging. The base model, which is basically what we have,...

Aug 2023
||
(0)
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CEO/President

Product

The biggest drawback of the EHR is on the back office side and on the billing end. There is an issue...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

WellSky needs to develop more guardrails for clinical compliance, and they need to develop their...

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

WellSky Home Health is very inexpensive and easy to use for clinicians and end users. Our clinicians...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

It is not easy for administrators to get the financial data they need from the system. There is a...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

We would not recommend WellSky Home Health, and we are actively looking for a new platform.

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

WellSky made a significant update to their financial reporting, and the software has been glitchy...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

The end user and clinical user experience is good in WellSky Home Health, and the platform is easy...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

WellSky’s assistance during the implementation was virtually nil, and the ongoing training from...

Aug 2023
||
(0)
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Director

Product

WellSky's charting setup is easy for clinicians in the field.

Jul 2023
||
(0)
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Director

Product

We would like to see WellSky improve the part for the back office. We can run some of the reports,...

Jul 2023
||
(0)
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CEO/President

Relationship

WellSky has failed to deliver on their promise with their Medicare secondary product. That has been...

Jul 2023
||
(0)
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CEO/President

Value

WellSky charges for everything. They charge for every improvement or correction they make, such as...

Jul 2023
||
(0)
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CEO/President

Relationship, Operations

WellSky gets things about 80%–90% every time, but they never get things completely. There is always...

Jul 2023
||
(0)
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VP/Other Executive

Product

Upgrades to the system tend to happen during peak hours of service, and that causes problems during...

Jun 2023
||
(0)
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VP/Other Executive

Product

The product is very easy to use compared to other EMRs. The navigation through the system is seamless....

Jun 2023
||
(0)
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VP/Other Executive

Relationship

When it comes to technical support, it can be difficult to get ahold of someone when we need them....

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We would like WellSky Home Health's reporting functions to be better overall. It isn't easy for us...

Jun 2023
||
(0)
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VP/Other Executive

Operations, Product

The only time the system doesn't work is when the vendor is doing an update, but the vendor will let...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Value

One of the main reasons we will never leave the system is that it is the most user-friendly EMR out...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Operations

The vendor is very forward thinking. They are always ahead of any regulation or compliance rule. We...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

Sometimes, it is hard for us to get ahold of the vendor's support people. I think that is because of...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

WellSky is a great partner. I work with one of their leaders.

Jun 2023
||
(0)
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Director

Product

We have tried to access the product on our smartphones, but the application doesn’t work well at all...

Jun 2023
||
(0)
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Director

Relationship

When Kinnser Software was still Kinnser Software, things were much better. Since the acquisition,...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

The process of getting replies back from the vendor is terribly slow. We used to be able to call in...

Jun 2023
||
(0)
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 or  to see details.

Director

Culture, Value

WellSky is adding functionality to their systems, but they are charging so much for their add-ons...

May 2023
||
(0)
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 or  to see details.

Director

Value

WellSky used to do a lot of free education and things to support agencies, and those things were...

May 2023
||
(0)
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 or  to see details.

Director

Product, Value

The system's financial functionality isn't quite what it needs to be. Our finance people have had...

May 2023
||
(0)
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 or  to see details.

Director

Operations, Product

The integration between WellSky Home Health and our ancillary product does what it is supposed to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

The transition from our old product to WellSky's product went well because it was easy. The system...

May 2023
||
(0)
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CEO/President

Loyalty, Product

WellSky needs to work on their hospice care product; they only update it when they absolutely have...

May 2023
||
(0)
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 or  to see details.

CEO/President

Culture, Loyalty, Value

When I was shopping for an upgraded system, the number-one rated vendor only had salespeople who...

May 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

There are times when the wait time for support is over an hour, which is a long time when our...

May 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

I am not somebody who avoids talking to vendor leadership. Early on, I called WellSky's executive...

May 2023
||
(0)
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 or  to see details.

Manager

Product, Value

Our customized integration has made a difference for our organization. It has lowered our manual...

May 2023
||
(0)
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 or  to see details.

Manager

Product

We would like to see WellSky improve its authorization module system to be more tailored to a...

May 2023
||
(0)
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Manager

Loyalty

We decided to go with WellSky because their pricing was so much better than other vendors in the market....

May 2023
||
(0)
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 or  to see details.

CEO/President

Product, Value

The area with the most opportunity for improvement is the executive suite of reporting that a lot of...

May 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Product

WellSky doesn't have the appropriate safeguards within the system to keep it in compliance with...

May 2023
||
(0)
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 or  to see details.

CEO/President

Product

We have a lot of duplication and things that users have to do multiple times. There is some...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

WellSky escalated our issues early on, and they provided some good metrics to us so that we could...

May 2023
||
(0)
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 or  to see details.

Director

Operations

The vendor has online modules that allow us to look at our community or at published online...

May 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

I have used a few EMRs, and from what I have seen on the clinical side, I would say WellSky Home...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

WellSky is pretty transparent on all their costs and everything.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The system has something new called value-based insights, which are dashboards that show how I am...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There are certain functionalities and features of other EMRs that I like that WellSky's system...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

WellSky Home Health is a good EMR program, but I have several add-ons to the program, and WellSky...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

My biggest gripe is the hold times when I have to call the customer service or tech support teams....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

WellSky has a help tab, and they have tried to implement a little chat feature, and that is almost...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

With the whole OASIS-E change with WellSky, the EMR is radically different, and the vendor made some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

When we were searching originally, some of the other vendors out there really did nickel-and-dime...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would like to see the vendor reach out by phone call or video chat to end users more frequently...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our medical supply company has a scanning system, and we have not been able to implement it partly...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are definitely times when WellSky's system glitches and is very slow. There are other issues...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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