WellSky Home Health (EHR) (Kinnser) Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/24/2020 5:58:26 PM and Model.EvProductId = 58273

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Functionality and Upgrades

Our hospice team doesn’t like WellSky's system. It doesn’t work for them, and I think they are going...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have some issues even after the upgrade. I don’t know whether these are internet issues or...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

When I call, I am routed to the help desk. Sometimes WellSky can’t get to me. I don’t know whether...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

During COVID-19, WellSky has provided a lot of information, and that is good. We just need to follow...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training quality is good. WellSky sends us to their help desk. The training is visual. Some...

Aug 2020
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Everything is included in the cost of the solution. WellSky used to charge for a lot of little...

Aug 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

I love the analytics in the product, but I would like to see WellSky implement better project management....

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

When Kinnser merged with WellSky, the technical support really went downhill. I have heard that...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Recently, we had a day where the entire system was completely down. There seems to be a fair amount...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I have found the product to be relatively simple to learn on my own. I am thankful for that. I can...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our biller struggles at times. The system seems to pull some weird information, so we have to be...

Jul 2020
 Helpful

 or  to see details.

Director

Technology

It seems like since this last merger, I have heard more about challenges and less about fixes....

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have to stay on top of nickel-and-diming. The vendor also increases the annual fee by an...

Jul 2020
 Helpful

 or  to see details.

Director

Future Outlook

WellSky just started a partnership with Forcura in the last couple of months, so our data on that...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing. They try to sell add-ons and group things...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The implementation and the upgrades are areas where the vendor doesn’t meet the mark. They come out...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

WellSky has done a pretty good job of supporting us through the COVID-19 crisis. The vendor has been...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When WellSky does updates, something typically crashes or messes up. Something always goes wrong...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

I had to reach out to the vendor once, and they seemed to be passing the buck. The person I was...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does nickel-and-dime, but most companies do.

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

WellSky has made some adjustments within their system. Albeit, they are a little behind schedule in...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

On the initial sale, WellSky made a lot of promises. WellSky promised to be innovative and to...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

WellSky has à la carte pricing, but I don’t feel like they nickel-and-dime us as other vendors do.

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some subsets of WellSky’s software that we need to implement, and they cannot give us a...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

WellSky's software is very innovative. The system has a lot of things that are helpful that other...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The way WellSky charges for their product is based on the average daily census, and we talk to them...

Jul 2020
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

There are some things that WellSky is readily jumping in and taking care of. But there are some...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

I like the ease of use for the clinicians in the field. I like the templates and notes. The product...

Jul 2020
 Helpful

 or  to see details.

COO

Other Observations & Comments

WellSky is easy to get in touch with as long as we avoid the tech support lines. The account manager...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

Some of the basic reports are good. They are easy to find, and they are easy to drill down in...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

Nobody is perfect. We have told the clinicians what we were instructed by tech support to do;...

Jul 2020
 Helpful

 or  to see details.

COO

Other Observations & Comments

The schedule report shows us all the nurses and patients assigned to them for a data range that we...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

Our accountant recently asked us to put together a spreadsheet to see what the average length of...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

The Kinnser product is friendly for the users. We have another system we are working with that isn't...

Jul 2020
 Helpful

 or  to see details.

COO

Other Observations & Comments

There is no way to capture CRM capabilities in the system. The vendor doesn't have a good...

Jul 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

WellSky always comes out with features that I usually bust their chops on. I tell the vendor that...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky has some really cool data analytics and data-mining technology that enable the calculation...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

WellSky is starting to use a piece called WellSky REACH for integration. The tool will enable us to...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

When WellSky acquired Kinnser Software, WellSky started investing a lot of money in technology...

Jul 2020
 Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

The post-acute arena has been an orphan niche with so many disparate platforms that don’t talk to...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

From an EMR perspective, our clinicians love the tool. The team that I work with likes WellSky Home...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If the vendor could improve anything, it would be their reporting. We have been working diligently...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We really like WellSky's product. It has improved our business, and for the most part, our...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has done well supporting us during COVID-19. They have done a lot of different great...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Nowadays, people almost change their insurance like they change their underwear. It would be really...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

During the COVID-19 crisis, WellSky has been good. They have sent some emails with information. They...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When we initially purchased the system, it seemed more user friendly. Our biller doesn't like the...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We struggle to get help when we need it. WellSky has some things where we can help ourselves and...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

WellSky is middle of the road with charging for every little thing. There are a lot of things that...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I can't give our implementation a high rating. Once we got the program, we were left on our own. Our...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

WellSky has gotten better with some of their education. They have some videos and training sessions...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system does have a lot of areas that are wonderful and user friendly. Those areas are how the...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We don't have a lot of other programs to integrate with. We are already signed up with some things...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is easy to use. There are text boxes that we can click on and put information into. The...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a couple of things that would be really helpful for COVID-19. There are some things that...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's support is lacking at times when we need help. If we are in the middle of something and...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky is pretty proactive. With COVID-19, our minds have been focused on taking care of patients,...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We don't use WellSky's Applied Insights program because of the expense, but I know that the program...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

We have found the system to be very user friendly for clinicians who are out in the field. WellSky...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I hope that our satisfaction continues to increase, but in order for that to happen, the wound...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

Before the pandemic, when pop-ups appeared in the system, we could dismiss them once we understood...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor does a good job of keeping their promises for the most part. But in the past, the vendor...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor’s training isn’t really good. The vendor doesn’t seem to be good at explaining how things...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

There are things that we wish the vendor would integrate, specifically remote monitoring. We aren’t...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

Our representative gets us what we need no matter what we are going through. We are able to reach...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Our first year or so on the product was really rocky, but things have been good recently. Switching...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is user friendly for clinicians. We used to struggle in terms of billing, but the system...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The process of going from paper to an EMR is going to have faults, but going from one EMR to another...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

I rate the vendor’s proactive service highly. They call us whenever something is coming out. They...

Jun 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Tangible outcomes depend on what we put into the system. Organizations have to take some...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The patient advocate portion of the product is good, and the product is user friendly for the...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor could improve their help desk and the knowledge of the people working at the help desk. I...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

When I have a problem with my system, I don’t want the vendor to put me on the back burner. There is...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor is pretty quick to respond to us. We have gotten several notifications and newsletters...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of our users struggle. I think the system is pretty easy to use, but I guess it is a little...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky upgrades the product automatically, and I would rate those upgrades pretty highly. We get...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We struggle with training. We don't get a lot of follow-up training when we have questions or...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky really touted a certain feature that would allow us to chart offline. They said that if...

May 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We switched over to a couple of different analysis programs that integrate well with the product....

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The solution is economical. That is one of the reasons why we went with the vendor. The product is...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

If the vendor implemented some of the changes that we have requested, my satisfaction would increase...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

People from Kinnser Software came and did training on business intelligence, and they were great....

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We have had a lot of issues with our software from Kinnser Software, so I don't know whether I would...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When Kinnser Software presented WellSky Home Health to us, it looked so simple. We thought that the...

Apr 2020
 Helpful

 or  to see details.