Connexall Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:21:33 PM and Model.EvProductId = 78753

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User Commentary

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Director

Functionality and Upgrades

Our goal with Connexall's system was to have nurses not be tied to a workstation. They are now able...

Mar 2020
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Director

Functionality and Upgrades

We wanted to provide some additional items to our users of the Connexall system. One such item is...

Mar 2020
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Director

ROI / Cost (care and feeding)

Connexall avoids charging for every little thing, though there is a caveat. It wasn’t clear when we...

Mar 2020
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Director

Service and Support

We call Connexall’s help desk, but it is in another country. We have had a couple of misses. The...

Mar 2020
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Director

Relationship

Connexall’s executives are very involved. I have met all of them. The system definitely does what we...

Mar 2020
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Director

Relationship

Connexall is one of the only companies that actually meets with us on a regular basis every month,...

Dec 2019
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Director

Interfacing and Integration

One thing that I really like about the vendor is that their portal has a lot of technical documents...

Dec 2019
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Director

Technology

Some vendors do both device communication and alarm management. Connexall is currently focused on...

Dec 2019
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Director

Service and Support

From a support standpoint, Connexall has had a decent amount of turnover in the last couple of...

Dec 2019
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Director

Functionality and Upgrades

The programming aspect is very tedious. Since the system is able to integrate with so many...

Dec 2019
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Director

Interfacing and Integration

We haven't really had any issues whenever we have wanted to integrate with third-party applications....

Dec 2019
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CNIO

Functionality and Upgrades

Connexall's solution is a little workhorse; it just quietly does what it is supposed to do and...

Nov 2019
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CNIO

Relationship

Connexall practically knows about any problems before we do. The vendor is very proactive. Connexall...

Nov 2019
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Manager

Other Observations & Comments

We collected a bunch of data on the number of alerts and the types of alerts that would be most...

Sep 2019
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Manager

Functionality and Upgrades

Connexall is really good. Their product is good, but I don’t see any new technology from Connexall....

Sep 2019
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Manager

Relationship

We have executive involvement from Connexall, but it is not that great. We have great engagement,...

Sep 2019
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Manager

Lessons Learned

Connexall's system doesn’t exist without the systems that are integrated with it, such as the...

Sep 2019
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Manager

Relationship

I don’t even know who the Connexall executive team is. I have met executives from other vendors, but...

Aug 2019
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Manager

Implementation and Training

Connexall’s training was not so great. The training was very lackluster; in fact, some sections of...

Aug 2019
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Manager

Functionality and Upgrades

The Connexall product is awesome. We never have issues, and the system doesn't go down. We have...

Aug 2019
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Manager

ROI / Cost (care and feeding)

Connexall doesn’t avoid extra charges. They like to charge for a lot.

Aug 2019
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Manager

Other Observations & Comments

We haven't really done an upgrade with Connexall. They have gotten better, and they actually want to...

Jul 2019
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Manager

Interfacing and Integration

We have always struggled with an integration issue with the infusion pumps. We haven't really...

Jul 2019
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Manager

ROI / Cost (care and feeding)

In the past, our biggest complaint was that we had to avoid making purchases because the tools were...

Jul 2019
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Manager

Functionality and Upgrades

The system is really, really stable, and it does what we need it to do. There really is no reason...

Jul 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We have to pay Connexall to help us put together every new alert that we build within the product....

Jul 2019
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Director

Implementation and Training

Connexall provides a lot of training at a very expensive rate, but we have to fly to their facility...

Jul 2019
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Director

Service and Support

If we call and ask for help on something, Connexall is very responsive. I can get to their...

Jul 2019
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Director

Functionality and Upgrades

Connexall's product is either working or not working for our end users. Our end users benefit from...

Jul 2019
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Director

Other Observations & Comments

While Connexall's system is emerging and going forward, it really has not proven its path yet as far...

Jun 2019
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Director

Service and Support

From a maintenance perspective, Connexall gave us all the technical resources we needed to plan and...

Jun 2019
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VP/Other Executive

Future Outlook

We are getting out of the Connexall business and moving to another vendor. Connexall has been a good...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

The way we use Connexall meets our needs perfectly. I wouldn’t change a thing. A couple of years...

May 2019
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Analyst/Coordinator

Service and Support

When we call Connexall’s phone support, there is a very limited interaction with an automated...

May 2019
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Analyst/Coordinator

Other Observations & Comments

We have not stayed up to date with Connexall's product; we have a very old version. Connexall does...

May 2019
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Analyst/Coordinator

Future Outlook

We have plans to continue to use Connexall's product.

May 2019
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Analyst/Coordinator

Technology

Connexall's product is extremely stable for everything that we need.

May 2019
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Analyst/Coordinator

Service and Support

Connexall has an extremely responsive and friendly support staff. We do a monthly loyalty call where...

May 2019
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Analyst/Coordinator

Relationship

Connexall’s executives tend to be sales-oriented. They are involved but not necessarily in a good...

May 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Based on the stability of Connexall’s product and the way that things have been for the last few...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When a patient calls for help and pages a provider, the communication goes one of two ways. The...

May 2019
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Analyst/Coordinator

Service and Support

We have issues very infrequently, but we did have a problem a few years ago. I don’t necessarily...

May 2019
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Analyst/Coordinator

Service and Support

In dealing with so many vendors, the stability of Connexall is an underrated thing. Keeping...

May 2019
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Manager

Other Observations & Comments

We pretty much do the implementations all in-house. Connexall certainly helped out in the beginning....

Mar 2019
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Manager

Other Observations & Comments

The problem is that the device we are sending messages to from the system isn’t a Connexall device....

Mar 2019
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Manager

Service and Support

We did a project with Connexall and another vendor. The other vendor dragged their feet, but...

Mar 2019
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Manager

Service and Support

When we do find a problem, a day doesn’t go by before we have a fix. The service from Connexall...

Mar 2019
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Manager

Service and Support

When we have an issue, Connexall writes a script for us. Then they see whether other hospitals have...

Mar 2019
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Manager

Functionality and Upgrades

We use the system for generating weekly reports on the number of alarms and duration of alarms. So...

Mar 2019
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Manager

Functionality and Upgrades

The system delivers messages to devices as Connexall promised. We get everything we want when we...

Mar 2019
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Manager

Functionality and Upgrades

One great thing about Connexall is that they don’t necessarily have to create a new version of the...

Mar 2019
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Manager

Relationship

I communicate regularly with the executives at Connexall because we have done quite a bit of work...

Mar 2019
 Helpful

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Manager

Sales and Contracting

Connexall doesn’t nickel-and-dime. We have a service contract, so I don’t know whether that makes a...

Mar 2019
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Manager

Relationship

We have had the Connexall system running for years, and there haven't been any major instances of...

Mar 2019
 Helpful

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Manager

Relationship

The new director of Connexall has rubbed people the wrong way. That person is inexperienced with...

Mar 2019
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Manager

Other Observations & Comments

We are trying to integrate with our smartphones, and Connexall is really pushing their own product...

Mar 2019
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Manager

Service and Support

We think that Connexall has had a decent amount of turnover. A lot of the support people on tier one...

Mar 2019
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Manager

Functionality and Upgrades

The one issue that we run into with the application happens when it integrates with a complex...

Mar 2019
 Helpful

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Manager

Interfacing and Integration

We really haven't had any issues when we want to integrate a third-party application. Connexall has...

Mar 2019
 Helpful

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Manager

Lessons Learned

If I were a new customer looking at Connexall, I would definitely check out their portal. One thing...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system would be easier to use with a user interface that worked better for our staff. Right now,...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

Connexall is pretty responsive, and they have good customer service. We have been happy with them...

Jan 2019
 Helpful

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Director

Technology

We wish Connexall had better technology in some areas. We have had some hiccups with bringing in new...

Jan 2019
 Helpful

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Director

Future Outlook

We are hoping to be able to pull some data into Connexall from our EMR for our nursing staff. The...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Connexall is performing very well. They have been flexible with integration, and they have continued...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The general use of Connexall could be improved. The system has additional functions that we want to...

Jan 2019
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CNO

Functionality and Upgrades

The software runs well and is easy to maintain. It has been supported in a very positive manner....

Dec 2018
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CNO

Relationship

The president of Connexall left the company recently and took several key people with him. Connexall...

Dec 2018
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CNO

ROI / Cost (care and feeding)

Connexall doesn’t nickel-and-dime us to death. They cut us some slack and don’t charge for every...

Dec 2018
 Helpful

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Director

Service and Support

For the first time in a while, I am sort of disappointed with Connexall. Since John Elms left, there...

Dec 2018
 Helpful

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Director

Functionality and Upgrades

The product is great. It works well. It actually kind of works too well. We never have to go into...

Dec 2018
 Helpful

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Director

Relationship

We haven’t seen an official announcement from Connexall about John Elms leaving. I only knew he left...

Dec 2018
 Helpful

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Director

Sales and Contracting

There have been a couple of quotes that made it seem that Connexall was making up numbers. I would...

Dec 2018
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Director

Implementation and Training

There is new reporting for SQL Server Reporting Services, but Connexall hasn’t done a really good...

Dec 2018
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Director

Service and Support

I have a goal to beef up our analytics and analyze our data to make some alarms and alerts more...

Dec 2018
 Helpful

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Director

Relationship

Connexall is one of the best vendors I have worked with. They are very flexible, and their support...

Oct 2018
 Helpful

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Director

Service and Support

Connexall's tool is middleware, so its job is to connect all sorts of different systems. Some of the...

Oct 2018
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Manager

Technology

When we started with Connexall, we had to move everything from our previous platform. Connexall is...

Oct 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Connexall changed the way they operate. During our go-live they wouldn’t charge us for extra work,...

Oct 2018
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Manager

Service and Support

I like the dependability of the Connexall software. If we do have a problem, we can call Connexall,...

Sep 2018
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Manager

Service and Support

Recently, whenever I call Connexall, I have to start at the lower level of support, and that is...

Sep 2018
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Manager

Relationship

Connexall has come up with new ideas that no one else is doing. Also, when I have an idea or a need,...

Sep 2018
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Manager

Service and Support

In the past, I have received emails from Connexall informing me that they have found critical bugs...

Sep 2018
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Manager

Relationship

Connexall's executives occasionally reach out to me if I file a complaint with the service division....

Sep 2018
 Helpful