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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

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User Commentary

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Analyst/Coordinator

I like medaptus. They have built several interfaces, and they are awesome at that. If we end up...

Jul 2021
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Analyst/Coordinator

Recent involvement with medaptus' upper-level folks has been good. They are very willing to work...

Jul 2021
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Manager

With Charge Pro, we don't have paper superbills, and I like that. We work on and export superbills...

Jul 2021
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(0)
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Manager

We can't seem to get the providers mapped correctly so that all the charges will flow. That is the...

Jul 2021
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(0)
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Manager

There have been periods of slowness with Charge Pro, and we don't know whether medaptus didn't...

Jul 2021
||
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Manager

We had another billing system before our current platform, and Charge Pro flowed easily into that...

Jul 2021
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Manager

I have always liked Charge Pro. It is easy for the doctors to use, and we have a Charge Pro link...

Jul 2021
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Manager

medaptus is always coming out with new things, but right now we use only this application. The...

Jul 2021
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Manager

The vendor has monthly maintenance shutdowns. Sometimes, they have shutdowns even more frequently...

Jul 2021
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Manager

Our satisfaction with medaptus has been consistent for the last several years. They have kept their...

Jul 2021
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Manager

We have somebody from medaptus that we work with consistently for training. That person is available...

Jul 2021
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Manager

medaptus has a hotline and a contact for support, and we have direct contact with a representative...

Jul 2021
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Manager

We are part of a health system, and there are changes coming up, so I don’t know whether medaptus...

Jul 2021
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Manager

Charge Pro is pretty user friendly. Our physicians enter their charges themselves, and that can be...

Jul 2021
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(0)
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Manager

I typically have an individual that I reach out to who was a part of our implementation. I don’t...

Jul 2021
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Manager

The vendor's staff works diligently to help us when issues arise. I can contact my project manager...

May 2021
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(0)
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Manager

In terms of claims in our clinics, the system works really well. I don't have any problems with...

May 2021
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Manager

We have had a lot of mapping issues with the system. There are several issues like this that our...

May 2021
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CIO

Our relationship with MedAptus is great. We met with them recently. When we first got the vendor's...

May 2021
||
(0)
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CIO

The vendor was recently acquired by another company. We are kind of neutral to that, though they...

May 2021
||
(0)
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CIO

The vendor doesn’t avoid charging for every little thing. The downside to the system is that we are...

May 2021
||
(0)
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Manager

I like Pro Charge Capture, and our providers love it. It is so easy to get charges in the system. We...

May 2021
||
(0)
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Manager

Pro Charge Capture works well with our EMR. We have a bidirectional interface, and we export patient...

May 2021
||
(0)
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Manager

I would recommend that MedAptus improve the functionality of their reporting tools with the filters,...

May 2021
||
(0)
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Manager

The vendor's support is really good. The vendor has updates, but I really can't speak to the...

May 2021
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(0)
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Manager

We have expanded our use of the MedAptus system. We continue to have a great experience with the...

Apr 2021
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Manager

With the methods for entering charges, none of the doctors liked the hand-held device when it was...

Apr 2021
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Manager

We have a very good team that supports us. MedAptus really stepped up when we were struggling with...

Apr 2021
||
(0)
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Director

Pro Charge Capture is integral to our organization. It is a very stable product. It is easy to use...

Apr 2021
||
(0)
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Director

A lot of our providers are primarily at the hospital, so it is important to be able to take in the...

Apr 2021
||
(0)
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Director

MedAptus is not dabbling in different aspects of the revenue cycle. They are primarily focused on...

Apr 2021
||
(0)
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Director

MedAptus has good support. I can reach out to their support team through email, or I can call the...

Apr 2021
||
(0)
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Manager

The customer service is great. I really don't have any problems with MedAptus at all. Every once in...

Apr 2021
||
(0)
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Manager

We are pretty self-sufficient users. Some users like to use the system on the computer, and some...

Apr 2021
||
(0)
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Analyst/Coordinator

We have stretched the product's out-of-the-box functionality and have asked the vendor to go beyond...

Mar 2021
||
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Analyst/Coordinator

The quality of the vendor’s support has decreased this last year. I can’t put my finger on why. The...

Mar 2021
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Analyst/Coordinator

I don’t interact much with the vendor executive side. I have in the past, but I don’t know whether...

Mar 2021
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Analyst/Coordinator

Providers get really good at coding their charges with their CPT and diagnosis codes, and part of...

Mar 2021
||
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Director

I don’t like MedAptus’ reporting. I haven’t been able to do reports like I used to because ever...

Jan 2021
||
(0)
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Director

Pro Charge Capture is really simple and self-explanatory. The product is easy to manipulate to...

Jan 2021
||
(0)
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Director

Every now and then, we have problems with our ERP integrating with Pro Charge Capture, but it is...

Jan 2021
||
(0)
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Director

MedAptus’ support is very good. I can get to them quickly and email them, and they respond. We have...

Jan 2021
||
(0)
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Director

When MedAptus does major upgrades, they tell us whether there are going to be changes made. However,...

Jan 2021
||
(0)
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Director

The training was lacking a little bit. MedAptus came once when they implemented Pro Charge Capture,...

Jan 2021
||
(0)
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Director

Some of the pricing for MedAptus is high. We have the enhanced support that is really high. We don't...

Jan 2021
||
(0)
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Manager

There is always room for improvement in terms of upgrades, but overall, the solution aligns with our...

Nov 2020
||
(0)
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Manager

I have worked with the product along with the MedAptus team, whether the integration support staff...

Nov 2020
||
(0)
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Manager

MedAptus has absolutely been supportive through the COVID-19 crisis. If I could rate them higher, I...

Nov 2020
||
(0)
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Manager

I would rate MedAptus above and beyond a high score if I could for supporting our integration goals....

Nov 2020
||
(0)
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Manager

Our providers only use Pro Charge Capture, and they are very satisfied with how it works. It...

Oct 2020
||
(0)
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Manager

MedAptus is available for any questions or issues that may arise, even while we may not be working...

Oct 2020
||
(0)
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Manager

We don’t really have much communication with MedAptus' executives unless we reach out to them...

Oct 2020
||
(0)
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Manager

MedAptus keeps everything up to date, and the database is just vast. They are able to go in and...

Oct 2020
||
(0)
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Manager

MedAptus is always looking to make things easier to use. They want to make whatever necessary...

Oct 2020
||
(0)
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Manager

MedAptus' improvements save time, and that helps the providers get things done more timely. Maybe it...

Oct 2020
||
(0)
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Manager

MedAptus always sends out detailed emails with instructions to everyone outlining everything that is...

Oct 2020
||
(0)
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Manager

This is an excellent product. The system was easy to set up. Pro Charge Capture is a very simple...

Oct 2020
||
(0)
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Manager

MedAptus has been awesome to work with, and we have no problems with them. Every once in a while,...

Oct 2020
||
(0)
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Manager

We have had a couple of different small issues, such as a new doctor who couldn’t add their patients...

Oct 2020
||
(0)
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