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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Manager

The vendor's staff works diligently to help us when issues arise. I can contact my project manager...

May 2021
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(0)
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Manager

In terms of claims in our clinics, the system works really well. I don't have any problems with...

May 2021
||
(0)
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Manager

We have had a lot of mapping issues with the system. There are several issues like this that our...

May 2021
||
(0)
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CIO

Our relationship with MedAptus is great. We met with them recently. When we first got the vendor's...

May 2021
||
(0)
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CIO

The vendor was recently acquired by another company. We are kind of neutral to that, though they...

May 2021
||
(0)
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CIO

The vendor doesn’t avoid charging for every little thing. The downside to the system is that we are...

May 2021
||
(0)
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Manager

I like Pro Charge Capture, and our providers love it. It is so easy to get charges in the system. We...

May 2021
||
(0)
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Manager

Pro Charge Capture works well with our EMR. We have a bidirectional interface, and we export patient...

May 2021
||
(0)
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Manager

I would recommend that MedAptus improve the functionality of their reporting tools with the filters,...

May 2021
||
(0)
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Manager

The vendor's support is really good. The vendor has updates, but I really can't speak to the...

May 2021
||
(0)
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Manager

We have expanded our use of the MedAptus system. We continue to have a great experience with the...

Apr 2021
||
(0)
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 or  to see details.

Manager

With the methods for entering charges, none of the doctors liked the hand-held device when it was...

Apr 2021
||
(0)
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Manager

We have a very good team that supports us. MedAptus really stepped up when we were struggling with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Pro Charge Capture is integral to our organization. It is a very stable product. It is easy to use...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of our providers are primarily at the hospital, so it is important to be able to take in the...

Apr 2021
||
(0)
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 or  to see details.

Director

MedAptus is not dabbling in different aspects of the revenue cycle. They are primarily focused on...

Apr 2021
||
(0)
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 or  to see details.

Director

MedAptus has good support. I can reach out to their support team through email, or I can call the...

Apr 2021
||
(0)
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 or  to see details.

Manager

The customer service is great. I really don't have any problems with MedAptus at all. Every once in...

Apr 2021
||
(0)
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Manager

We are pretty self-sufficient users. Some users like to use the system on the computer, and some...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We have stretched the product's out-of-the-box functionality and have asked the vendor to go beyond...

Mar 2021
||
(0)
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Analyst/Coordinator

The quality of the vendor’s support has decreased this last year. I can’t put my finger on why. The...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I don’t interact much with the vendor executive side. I have in the past, but I don’t know whether...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Providers get really good at coding their charges with their CPT and diagnosis codes, and part of...

Mar 2021
||
(0)
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 or  to see details.

Director

I don’t like MedAptus’ reporting. I haven’t been able to do reports like I used to because ever...

Jan 2021
||
(0)
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 or  to see details.

Director

Pro Charge Capture is really simple and self-explanatory. The product is easy to manipulate to...

Jan 2021
||
(0)
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 or  to see details.

Director

Every now and then, we have problems with our ERP integrating with Pro Charge Capture, but it is...

Jan 2021
||
(0)
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 or  to see details.

Director

MedAptus’ support is very good. I can get to them quickly and email them, and they respond. We have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When MedAptus does major upgrades, they tell us whether there are going to be changes made. However,...

Jan 2021
||
(0)
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 or  to see details.

Director

The training was lacking a little bit. MedAptus came once when they implemented Pro Charge Capture,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the pricing for MedAptus is high. We have the enhanced support that is really high. We don't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is always room for improvement in terms of upgrades, but overall, the solution aligns with our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have worked with the product along with the MedAptus team, whether the integration support staff...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus has absolutely been supportive through the COVID-19 crisis. If I could rate them higher, I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would rate MedAptus above and beyond a high score if I could for supporting our integration goals....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our providers only use Pro Charge Capture, and they are very satisfied with how it works. It...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus is available for any questions or issues that may arise, even while we may not be working...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t really have much communication with MedAptus' executives unless we reach out to them...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus keeps everything up to date, and the database is just vast. They are able to go in and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus is always looking to make things easier to use. They want to make whatever necessary...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus' improvements save time, and that helps the providers get things done more timely. Maybe it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus always sends out detailed emails with instructions to everyone outlining everything that is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This is an excellent product. The system was easy to set up. Pro Charge Capture is a very simple...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus has been awesome to work with, and we have no problems with them. Every once in a while,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a couple of different small issues, such as a new doctor who couldn’t add their patients...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s ongoing support is fine. I have only used the vendor’s phone support. I know the people...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to receiving our money’s worth, everybody is going to shoot that down because...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will still be with MedAptus in 12 months, and we should still be happy with the system. The thing...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have maintenance updates, and they are frequent. During the three-hour maintenance time frame,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From my perspective, MedAptus keeps all their promises. They don’t charge for every little thing....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t even know when the last upgrade was. I don’t have any issues. I know a lot of the vendor’s...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Pro Charge Capture is a good solution even though MedAptus is so small of a company. The application...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The time came when everybody was looking at cost and made the decision to stick with our enterprise...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus is doing all that they can. Of course, we are paying maintenance fees, but we won't do that...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedAptus has improved on their reporting processes, and that is good, but it would be nice if we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't get a lot of feedback from the providers, but from what I see, most of the providers handle...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our EMR vendor has touted that they have a billing product that we could utilize. They have tried to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MedAptus has been very supportive during the COVID-19 crisis. They created a special feature for...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I give MedAptus a high rating for the overall product quality, including upgrades. The upgrades have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been using the product for a little while now. There were bugs and other things we needed to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MedAptus has been around for a long time, and they have gotten high marks because they have produced...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have a maintenance contract with MedAptus, so for any type of customization, they do charge...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MedAptus has been a long-term vendor for us. They have been a pretty good partner because we do a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is always up and stable. The system is portable. Patients and providers are always able...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like the product. We don't have to use paper bills anymore. Once the physician signs an order in...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We thought the product was going to be pretty low maintenance, but every time we need to load a new...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor charges correctly for everything we need. Whether a provider has to pull a diagnosis or...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a good experience overall with MedAptus' product. I have never been told anything other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The onboarding process went very well with MedAptus. The implementation was very good, and we are...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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