Pro Charge Capture Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 12:43:38 AM and Model.EvProductId = 1929

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User Commentary

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Manager

Functionality and Upgrades

There is always room for improvement in terms of upgrades, but overall, the solution aligns with our...

Nov 2020
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Manager

Relationship

I have worked with the product along with the MedAptus team, whether the integration support staff...

Nov 2020
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Manager

Service and Support

MedAptus has absolutely been supportive through the COVID-19 crisis. If I could rate them higher, I...

Nov 2020
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Manager

Interfacing and Integration

I would rate MedAptus above and beyond a high score if I could for supporting our integration goals....

Nov 2020
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Manager

Functionality and Upgrades

Our providers only use Pro Charge Capture, and they are very satisfied with how it works. It...

Oct 2020
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Manager

Relationship

MedAptus is available for any questions or issues that may arise, even while we may not be working...

Oct 2020
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Manager

Service and Support

We don’t really have much communication with MedAptus' executives unless we reach out to them...

Oct 2020
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Manager

Functionality and Upgrades

MedAptus keeps everything up to date, and the database is just vast. They are able to go in and...

Oct 2020
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Manager

Functionality and Upgrades

MedAptus is always looking to make things easier to use. They want to make whatever necessary...

Oct 2020
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Manager

Functionality and Upgrades

MedAptus' improvements save time, and that helps the providers get things done more timely. Maybe it...

Oct 2020
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Manager

Relationship

MedAptus always sends out detailed emails with instructions to everyone outlining everything that is...

Oct 2020
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Manager

Functionality and Upgrades

This is an excellent product. The system was easy to set up. Pro Charge Capture is a very simple...

Oct 2020
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Manager

Service and Support

MedAptus has been awesome to work with, and we have no problems with them. Every once in a while,...

Oct 2020
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Manager

Other Observations & Comments

We have had a couple of different small issues, such as a new doctor who couldn’t add their patients...

Oct 2020
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Manager

Service and Support

The vendor’s ongoing support is fine. I have only used the vendor’s phone support. I know the people...

Jul 2020
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Manager

Sales and Contracting

When it comes to receiving our money’s worth, everybody is going to shoot that down because...

Jul 2020
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Manager

Service and Support

We will still be with MedAptus in 12 months, and we should still be happy with the system. The thing...

Jul 2020
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Manager

Functionality and Upgrades

We have maintenance updates, and they are frequent. During the three-hour maintenance time frame,...

Jul 2020
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Manager

Service and Support

From my perspective, MedAptus keeps all their promises. They don’t charge for every little thing....

Jul 2020
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Manager

Functionality and Upgrades

I don’t even know when the last upgrade was. I don’t have any issues. I know a lot of the vendor’s...

Jul 2020
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Manager

Functionality and Upgrades

Pro Charge Capture is a good solution even though MedAptus is so small of a company. The application...

Jul 2020
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Manager

Functionality and Upgrades

The time came when everybody was looking at cost and made the decision to stick with our enterprise...

Jul 2020
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Manager

Future Outlook

MedAptus is doing all that they can. Of course, we are paying maintenance fees, but we won't do that...

Jul 2020
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Manager

Functionality and Upgrades

MedAptus has improved on their reporting processes, and that is good, but it would be nice if we...

Jul 2020
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Manager

Functionality and Upgrades

I don't get a lot of feedback from the providers, but from what I see, most of the providers handle...

Jul 2020
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Director

Functionality and Upgrades

Our EMR vendor has touted that they have a billing product that we could utilize. They have tried to...

Jun 2020
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Director

Service and Support

MedAptus has been very supportive during the COVID-19 crisis. They created a special feature for...

Jun 2020
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Director

Functionality and Upgrades

I give MedAptus a high rating for the overall product quality, including upgrades. The upgrades have...

Jun 2020
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Manager

Functionality and Upgrades

We have been using the product for a little while now. There were bugs and other things we needed to...

Jun 2020
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Director

Functionality and Upgrades

MedAptus has been around for a long time, and they have gotten high marks because they have produced...

Jun 2020
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Director

ROI / Cost (care and feeding)

We don't have a maintenance contract with MedAptus, so for any type of customization, they do charge...

Jun 2020
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Director

Service and Support

MedAptus has been a long-term vendor for us. They have been a pretty good partner because we do a...

Jun 2020
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Director

Technology

The system is always up and stable. The system is portable. Patients and providers are always able...

Jun 2020
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Manager

Functionality and Upgrades

We like the product. We don't have to use paper bills anymore. Once the physician signs an order in...

Jun 2020
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Manager

Functionality and Upgrades

We thought the product was going to be pretty low maintenance, but every time we need to load a new...

Jun 2020
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Manager

Functionality and Upgrades

The vendor charges correctly for everything we need. Whether a provider has to pull a diagnosis or...

Jun 2020
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Manager

Functionality and Upgrades

We have had a good experience overall with MedAptus' product. I have never been told anything other...

Jun 2020
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Manager

Implementation and Training

The onboarding process went very well with MedAptus. The implementation was very good, and we are...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the system again, but I am hesitant about it. MedAptus used to charge for every little...

Jun 2020
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Analyst/Coordinator

Service and Support

The customer service from MedAptus is excellent. Customer service is the thing MedAptus does...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

MedAptus was able to customize a few things for us. They have a great interface-building team that...

Jun 2020
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Analyst/Coordinator

Technology

Our people can access the product in the hospital or wherever they are. Some are using it on phones....

Jun 2020
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Analyst/Coordinator

Service and Support

There are multiple users rolled into one use of the product, so everybody is working off of a...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

MedAptus avoids charging for every little thing, especially recently because of the coronavirus and...

Jun 2020
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, we had to quickly reduce our capacity by half. The payers were requiring...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The implementation services for Pro Charge Capture were excellent. The only thing we had to really...

Jun 2020
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Analyst/Coordinator

Implementation and Training

We have really not had to utilize MedAptus for training except for recently because we have been...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Pro Charge Capture is very easy for end users. It is very intuitive. At our facility, we have taken...

Jun 2020
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Analyst/Coordinator

Relationship

MedAptus has always been very responsive. MedAptus typically comes out every couple of years. They...

Jun 2020
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Director

Relationship

I can’t say how happy I am with the vendor and with what they have done in the past couple of...

Jun 2020
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Director

Functionality and Upgrades

We are totally hands off on the upgrades, and I have never had an issue with an upgrade from...

Jun 2020
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Director

Interfacing and Integration

The system does very well with supporting our integration goals. We have the system so that we can...

Jun 2020
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Director

Functionality and Upgrades

Pro Charge Capture’s user setup is a little difficult, and there isn’t a way to easily upload data...

Jun 2020
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Director

Technology

The vendor is doing very well in terms of delivering new technology that meets our needs. The vendor...

Jun 2020
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Director

Service and Support

I get answers pretty much the same day a ticket is opened. Our first line of response is very quick....

Jun 2020
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Director

Functionality and Upgrades

Pro Charge Capture is a great application. The physicians love the tool and love being able to use...

Jun 2020
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Manager

Service and Support

We haven’t implemented anything new with the vendor because the census is so low, but the vendor’s...

May 2020
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Manager

Implementation and Training

The implementation we had wasn’t an easy one, but I rate it highly. We kept changing the project...

May 2020
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Manager

Functionality and Upgrades

I received training from the vendor, and then I trained the providers. I rate the vendor highly....

May 2020
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Manager

Service and Support

The vendor’s support is excellent. They usually get back to us immediately when we open a ticket,...

May 2020
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Manager

Other Observations & Comments

In all the years we have had the product, we haven’t talked to the executives. I just always deal...

May 2020
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Manager

Service and Support

The vendor has done a great job, and they have been very receptive to us the more we have grown. The...

May 2020
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Manager

ROI / Cost (care and feeding)

MedAptus doesn't nickel-and-dime for some things, but with things like interfaces, they do kind of...

Jan 2020
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Manager

Service and Support

With one outage, MedAptus took a couple of days to get everything fully up and running. I am not...

Jan 2020
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Manager

Relationship

We had a couple of pricing situations with MedAptus, so we spoke to an executive manager, who was...

Jan 2020
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Manager

Lessons Learned

If someone were looking to buy MedAptus' product, I would tell that person to ensure he or she is...

Jan 2020
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Manager

Functionality and Upgrades

Overall, MedAptus' product has worked very well for us. All of our doctors are now entering their...

Jan 2020
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Manager

Functionality and Upgrades

The ease of use would be better if MedAptus made the product flow better. When we go to the charge...

Jan 2020
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Manager

Interfacing and Integration

Now that the product is up and running, the integration works great. The charges flow into our EMR...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

MedAptus avoids charging for every little thing. When they do things for us, we ask whether they are...

Jan 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The product supports our integration goals.

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The tool is great and is flexible enough to meet our needs. When I say that the tool meets our...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is customizable. I don't know about other clients, but with all of our applications, we...

Jan 2020
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Analyst/Coordinator

Relationship

We have ongoing, regular calls with MedAptus. We are always in the loop, and they are easy to reach...

Jan 2020
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Manager

Relationship

The system rarely has any downtime. One thing that is odd is that if we signed a contract and added...

Jan 2020
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Manager

Functionality and Upgrades

MedAptus' system pretty well runs itself unless somebody gets a new phone and we need help...

Jan 2020
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Manager

Service and Support

When we have problems and call the vendor, we talk to live human beings who speak English, and we...

Jan 2020
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