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Commentary Summary
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User Commentary
Director
I don’t like MedAptus’ reporting. I haven’t been able to do reports like I used to because ever...
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Director
Pro Charge Capture is really simple and self-explanatory. The product is easy to manipulate to...
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Director
Every now and then, we have problems with our ERP integrating with Pro Charge Capture, but it is...
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Director
MedAptus’ support is very good. I can get to them quickly and email them, and they respond. We have...
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Director
When MedAptus does major upgrades, they tell us whether there are going to be changes made. However,...
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Director
The training was lacking a little bit. MedAptus came once when they implemented Pro Charge Capture,...
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Director
Some of the pricing for MedAptus is high. We have the enhanced support that is really high. We don't...
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Manager
There is always room for improvement in terms of upgrades, but overall, the solution aligns with our...
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Manager
I have worked with the product along with the MedAptus team, whether the integration support staff...
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Manager
MedAptus has absolutely been supportive through the COVID-19 crisis. If I could rate them higher, I...
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Manager
I would rate MedAptus above and beyond a high score if I could for supporting our integration goals....
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Manager
Our providers only use Pro Charge Capture, and they are very satisfied with how it works. It...
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Manager
MedAptus is available for any questions or issues that may arise, even while we may not be working...
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Manager
We don’t really have much communication with MedAptus' executives unless we reach out to them...
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Manager
MedAptus keeps everything up to date, and the database is just vast. They are able to go in and...
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Manager
MedAptus is always looking to make things easier to use. They want to make whatever necessary...
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Manager
MedAptus' improvements save time, and that helps the providers get things done more timely. Maybe it...
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Manager
MedAptus always sends out detailed emails with instructions to everyone outlining everything that is...
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Manager
This is an excellent product. The system was easy to set up. Pro Charge Capture is a very simple...
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Manager
MedAptus has been awesome to work with, and we have no problems with them. Every once in a while,...
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Manager
We have had a couple of different small issues, such as a new doctor who couldn’t add their patients...
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Manager
The vendor’s ongoing support is fine. I have only used the vendor’s phone support. I know the people...
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Manager
When it comes to receiving our money’s worth, everybody is going to shoot that down because...
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Manager
We will still be with MedAptus in 12 months, and we should still be happy with the system. The thing...
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Manager
We have maintenance updates, and they are frequent. During the three-hour maintenance time frame,...
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Manager
From my perspective, MedAptus keeps all their promises. They don’t charge for every little thing....
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Manager
I don’t even know when the last upgrade was. I don’t have any issues. I know a lot of the vendor’s...
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Manager
Pro Charge Capture is a good solution even though MedAptus is so small of a company. The application...
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Manager
The time came when everybody was looking at cost and made the decision to stick with our enterprise...
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Manager
MedAptus is doing all that they can. Of course, we are paying maintenance fees, but we won't do that...
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Manager
MedAptus has improved on their reporting processes, and that is good, but it would be nice if we...
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Manager
I don't get a lot of feedback from the providers, but from what I see, most of the providers handle...
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Director
Our EMR vendor has touted that they have a billing product that we could utilize. They have tried to...
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Director
MedAptus has been very supportive during the COVID-19 crisis. They created a special feature for...
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Director
I give MedAptus a high rating for the overall product quality, including upgrades. The upgrades have...
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Manager
We have been using the product for a little while now. There were bugs and other things we needed to...
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Director
MedAptus has been around for a long time, and they have gotten high marks because they have produced...
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Director
We don't have a maintenance contract with MedAptus, so for any type of customization, they do charge...
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Director
MedAptus has been a long-term vendor for us. They have been a pretty good partner because we do a...
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Director
The system is always up and stable. The system is portable. Patients and providers are always able...
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Manager
We like the product. We don't have to use paper bills anymore. Once the physician signs an order in...
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Manager
We thought the product was going to be pretty low maintenance, but every time we need to load a new...
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Manager
The vendor charges correctly for everything we need. Whether a provider has to pull a diagnosis or...
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Manager
We have had a good experience overall with MedAptus' product. I have never been told anything other...
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Manager
The onboarding process went very well with MedAptus. The implementation was very good, and we are...
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Analyst/Coordinator
I would buy the system again, but I am hesitant about it. MedAptus used to charge for every little...
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Analyst/Coordinator
The customer service from MedAptus is excellent. Customer service is the thing MedAptus does...
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Analyst/Coordinator
MedAptus was able to customize a few things for us. They have a great interface-building team that...
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Analyst/Coordinator
Our people can access the product in the hospital or wherever they are. Some are using it on phones....
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Analyst/Coordinator
There are multiple users rolled into one use of the product, so everybody is working off of a...
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Analyst/Coordinator
MedAptus avoids charging for every little thing, especially recently because of the coronavirus and...
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Analyst/Coordinator
During the COVID-19 crisis, we had to quickly reduce our capacity by half. The payers were requiring...
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Analyst/Coordinator
The implementation services for Pro Charge Capture were excellent. The only thing we had to really...
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Analyst/Coordinator
We have really not had to utilize MedAptus for training except for recently because we have been...
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Analyst/Coordinator
Pro Charge Capture is very easy for end users. It is very intuitive. At our facility, we have taken...
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Analyst/Coordinator
MedAptus has always been very responsive. MedAptus typically comes out every couple of years. They...
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Director
I can’t say how happy I am with the vendor and with what they have done in the past couple of...
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Director
We are totally hands off on the upgrades, and I have never had an issue with an upgrade from...
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Director
The system does very well with supporting our integration goals. We have the system so that we can...
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Director
Pro Charge Capture’s user setup is a little difficult, and there isn’t a way to easily upload data...
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Director
The vendor is doing very well in terms of delivering new technology that meets our needs. The vendor...
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Director
I get answers pretty much the same day a ticket is opened. Our first line of response is very quick....
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Director
Pro Charge Capture is a great application. The physicians love the tool and love being able to use...
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Manager
We haven’t implemented anything new with the vendor because the census is so low, but the vendor’s...
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Manager
The implementation we had wasn’t an easy one, but I rate it highly. We kept changing the project...
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Manager
I received training from the vendor, and then I trained the providers. I rate the vendor highly....
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Manager
The vendor’s support is excellent. They usually get back to us immediately when we open a ticket,...
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Manager
In all the years we have had the product, we haven’t talked to the executives. I just always deal...
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Manager
The vendor has done a great job, and they have been very receptive to us the more we have grown. The...
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