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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Manager

We have expanded our use of the MedAptus system. We continue to have a great experience with the...

Apr 2021
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Manager

With the methods for entering charges, none of the doctors liked the hand-held device when it was...

Apr 2021
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Manager

We have a very good team that supports us. MedAptus really stepped up when we were struggling with...

Apr 2021
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Director

Pro Charge Capture is integral to our organization. It is a very stable product. It is easy to use...

Apr 2021
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Director

A lot of our providers are primarily at the hospital, so it is important to be able to take in the...

Apr 2021
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Director

MedAptus is not dabbling in different aspects of the revenue cycle. They are primarily focused on...

Apr 2021
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Director

MedAptus has good support. I can reach out to their support team through email, or I can call the...

Apr 2021
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Manager

The customer service is great. I really don't have any problems with MedAptus at all. Every once in...

Apr 2021
(0)
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Manager

We are pretty self-sufficient users. Some users like to use the system on the computer, and some...

Apr 2021
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Analyst/Coordinator

We have stretched the product's out-of-the-box functionality and have asked the vendor to go beyond...

Mar 2021
(0)
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Analyst/Coordinator

The quality of the vendor’s support has decreased this last year. I can’t put my finger on why. The...

Mar 2021
(0)
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Analyst/Coordinator

I don’t interact much with the vendor executive side. I have in the past, but I don’t know whether...

Mar 2021
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Analyst/Coordinator

Providers get really good at coding their charges with their CPT and diagnosis codes, and part of...

Mar 2021
(0)
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Director

I don’t like MedAptus’ reporting. I haven’t been able to do reports like I used to because ever...

Jan 2021
(0)
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Director

Pro Charge Capture is really simple and self-explanatory. The product is easy to manipulate to...

Jan 2021
(0)
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Director

Every now and then, we have problems with our ERP integrating with Pro Charge Capture, but it is...

Jan 2021
(0)
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Director

MedAptus’ support is very good. I can get to them quickly and email them, and they respond. We have...

Jan 2021
(0)
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Director

When MedAptus does major upgrades, they tell us whether there are going to be changes made. However,...

Jan 2021
(0)
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Director

The training was lacking a little bit. MedAptus came once when they implemented Pro Charge Capture,...

Jan 2021
(0)
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Director

Some of the pricing for MedAptus is high. We have the enhanced support that is really high. We don't...

Jan 2021
(0)
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Manager

There is always room for improvement in terms of upgrades, but overall, the solution aligns with our...

Nov 2020
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Manager

I have worked with the product along with the MedAptus team, whether the integration support staff...

Nov 2020
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Manager

MedAptus has absolutely been supportive through the COVID-19 crisis. If I could rate them higher, I...

Nov 2020
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Manager

I would rate MedAptus above and beyond a high score if I could for supporting our integration goals....

Nov 2020
(0)
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Manager

Our providers only use Pro Charge Capture, and they are very satisfied with how it works. It...

Oct 2020
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Manager

MedAptus is available for any questions or issues that may arise, even while we may not be working...

Oct 2020
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Manager

We don’t really have much communication with MedAptus' executives unless we reach out to them...

Oct 2020
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Manager

MedAptus keeps everything up to date, and the database is just vast. They are able to go in and...

Oct 2020
(0)
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Manager

MedAptus is always looking to make things easier to use. They want to make whatever necessary...

Oct 2020
(0)
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Manager

MedAptus' improvements save time, and that helps the providers get things done more timely. Maybe it...

Oct 2020
(0)
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Manager

MedAptus always sends out detailed emails with instructions to everyone outlining everything that is...

Oct 2020
(0)
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Manager

This is an excellent product. The system was easy to set up. Pro Charge Capture is a very simple...

Oct 2020
(0)
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Manager

MedAptus has been awesome to work with, and we have no problems with them. Every once in a while,...

Oct 2020
(0)
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Manager

We have had a couple of different small issues, such as a new doctor who couldn’t add their patients...

Oct 2020
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Manager

The vendor’s ongoing support is fine. I have only used the vendor’s phone support. I know the people...

Jul 2020
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Manager

When it comes to receiving our money’s worth, everybody is going to shoot that down because...

Jul 2020
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Manager

We will still be with MedAptus in 12 months, and we should still be happy with the system. The thing...

Jul 2020
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Manager

We have maintenance updates, and they are frequent. During the three-hour maintenance time frame,...

Jul 2020
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Manager

From my perspective, MedAptus keeps all their promises. They don’t charge for every little thing....

Jul 2020
(0)
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Manager

I don’t even know when the last upgrade was. I don’t have any issues. I know a lot of the vendor’s...

Jul 2020
(0)
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Manager

Pro Charge Capture is a good solution even though MedAptus is so small of a company. The application...

Jul 2020
(0)
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Manager

The time came when everybody was looking at cost and made the decision to stick with our enterprise...

Jul 2020
(0)
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Manager

MedAptus is doing all that they can. Of course, we are paying maintenance fees, but we won't do that...

Jul 2020
(0)
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Manager

MedAptus has improved on their reporting processes, and that is good, but it would be nice if we...

Jul 2020
(0)
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Manager

I don't get a lot of feedback from the providers, but from what I see, most of the providers handle...

Jul 2020
(0)
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Director

Our EMR vendor has touted that they have a billing product that we could utilize. They have tried to...

Jun 2020
(0)
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Director

MedAptus has been very supportive during the COVID-19 crisis. They created a special feature for...

Jun 2020
(0)
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Director

I give MedAptus a high rating for the overall product quality, including upgrades. The upgrades have...

Jun 2020
(0)
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Manager

We have been using the product for a little while now. There were bugs and other things we needed to...

Jun 2020
(0)
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Director

MedAptus has been around for a long time, and they have gotten high marks because they have produced...

Jun 2020
(0)
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Director

We don't have a maintenance contract with MedAptus, so for any type of customization, they do charge...

Jun 2020
(0)
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Director

MedAptus has been a long-term vendor for us. They have been a pretty good partner because we do a...

Jun 2020
(0)
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Director

The system is always up and stable. The system is portable. Patients and providers are always able...

Jun 2020
(0)
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Manager

We like the product. We don't have to use paper bills anymore. Once the physician signs an order in...

Jun 2020
(0)
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Manager

We thought the product was going to be pretty low maintenance, but every time we need to load a new...

Jun 2020
(0)
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Manager

The vendor charges correctly for everything we need. Whether a provider has to pull a diagnosis or...

Jun 2020
(0)
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Manager

We have had a good experience overall with MedAptus' product. I have never been told anything other...

Jun 2020
(0)
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Manager

The onboarding process went very well with MedAptus. The implementation was very good, and we are...

Jun 2020
(0)
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Analyst/Coordinator

I would buy the system again, but I am hesitant about it. MedAptus used to charge for every little...

Jun 2020
(0)
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Analyst/Coordinator

The customer service from MedAptus is excellent. Customer service is the thing MedAptus does...

Jun 2020
(0)
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Analyst/Coordinator

MedAptus was able to customize a few things for us. They have a great interface-building team that...

Jun 2020
(0)
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Analyst/Coordinator

Our people can access the product in the hospital or wherever they are. Some are using it on phones....

Jun 2020
(0)
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Analyst/Coordinator

There are multiple users rolled into one use of the product, so everybody is working off of a...

Jun 2020
(0)
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Analyst/Coordinator

MedAptus avoids charging for every little thing, especially recently because of the coronavirus and...

Jun 2020
(0)
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Analyst/Coordinator

During the COVID-19 crisis, we had to quickly reduce our capacity by half. The payers were requiring...

Jun 2020
(0)
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Analyst/Coordinator

The implementation services for Pro Charge Capture were excellent. The only thing we had to really...

Jun 2020
(0)
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Analyst/Coordinator

We have really not had to utilize MedAptus for training except for recently because we have been...

Jun 2020
(0)
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Analyst/Coordinator

Pro Charge Capture is very easy for end users. It is very intuitive. At our facility, we have taken...

Jun 2020
(0)
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Analyst/Coordinator

MedAptus has always been very responsive. MedAptus typically comes out every couple of years. They...

Jun 2020
(0)
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Director

I can’t say how happy I am with the vendor and with what they have done in the past couple of...

Jun 2020
(0)
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Director

We are totally hands off on the upgrades, and I have never had an issue with an upgrade from...

Jun 2020
(0)
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 or  to see details.

Director

The system does very well with supporting our integration goals. We have the system so that we can...

Jun 2020
(0)
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Director

Pro Charge Capture’s user setup is a little difficult, and there isn’t a way to easily upload data...

Jun 2020
(0)
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Director

The vendor is doing very well in terms of delivering new technology that meets our needs. The vendor...

Jun 2020
(0)
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Director

I get answers pretty much the same day a ticket is opened. Our first line of response is very quick....

Jun 2020
(0)
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Director

Pro Charge Capture is a great application. The physicians love the tool and love being able to use...

Jun 2020
(0)
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Manager

We haven’t implemented anything new with the vendor because the census is so low, but the vendor’s...

May 2020
(0)
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Manager

The implementation we had wasn’t an easy one, but I rate it highly. We kept changing the project...

May 2020
(0)
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Manager

I received training from the vendor, and then I trained the providers. I rate the vendor highly....

May 2020
(0)
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Manager

The vendor’s support is excellent. They usually get back to us immediately when we open a ticket,...

May 2020
(0)
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Manager

In all the years we have had the product, we haven’t talked to the executives. I just always deal...

May 2020
(0)
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Manager

The vendor has done a great job, and they have been very receptive to us the more we have grown. The...

May 2020
(0)
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