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Pro Charge Capture Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The vendor’s ongoing support is fine. I have only used the vendor’s phone support. I know the people...
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Manager
Sales and Contracting
When it comes to receiving our money’s worth, everybody is going to shoot that down because...
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Manager
Service and Support
We will still be with MedAptus in 12 months, and we should still be happy with the system. The thing...
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Manager
Functionality and Upgrades
We have maintenance updates, and they are frequent. During the three-hour maintenance time frame,...
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Manager
Service and Support
From my perspective, MedAptus keeps all their promises. They don’t charge for every little thing....
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Manager
Functionality and Upgrades
I don’t even know when the last upgrade was. I don’t have any issues. I know a lot of the vendor’s...
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Manager
Functionality and Upgrades
Pro Charge Capture is a good solution even though MedAptus is so small of a company. The application...
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Manager
Functionality and Upgrades
The time came when everybody was looking at cost and made the decision to stick with our enterprise...
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Manager
Future Outlook
MedAptus is doing all that they can. Of course, we are paying maintenance fees, but we won't do that...
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Manager
Functionality and Upgrades
MedAptus has improved on their reporting processes, and that is good, but it would be nice if we...
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Manager
Functionality and Upgrades
I don't get a lot of feedback from the providers, but from what I see, most of the providers handle...
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Director
Functionality and Upgrades
Our EMR vendor has touted that they have a billing product that we could utilize. They have tried to...
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Director
Service and Support
MedAptus has been very supportive during the COVID-19 crisis. They created a special feature for...
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Director
Functionality and Upgrades
I give MedAptus a high rating for the overall product quality, including upgrades. The upgrades have...
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Manager
Functionality and Upgrades
We have been using the product for a little while now. There were bugs and other things we needed to...
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Director
Functionality and Upgrades
MedAptus has been around for a long time, and they have gotten high marks because they have produced...
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Director
ROI / Cost (care and feeding)
We don't have a maintenance contract with MedAptus, so for any type of customization, they do charge...
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Director
Service and Support
MedAptus has been a long-term vendor for us. They have been a pretty good partner because we do a...
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Director
Technology
The system is always up and stable. The system is portable. Patients and providers are always able...
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Manager
Functionality and Upgrades
We like the product. We don't have to use paper bills anymore. Once the physician signs an order in...
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Manager
Functionality and Upgrades
We thought the product was going to be pretty low maintenance, but every time we need to load a new...
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Manager
Functionality and Upgrades
The vendor charges correctly for everything we need. Whether a provider has to pull a diagnosis or...
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Manager
Functionality and Upgrades
We have had a good experience overall with MedAptus' product. I have never been told anything other...
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Manager
Implementation and Training
The onboarding process went very well with MedAptus. The implementation was very good, and we are...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would buy the system again, but I am hesitant about it. MedAptus used to charge for every little...
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Analyst/Coordinator
Service and Support
The customer service from MedAptus is excellent. Customer service is the thing MedAptus does...
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Analyst/Coordinator
Interfacing and Integration
MedAptus was able to customize a few things for us. They have a great interface-building team that...
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Analyst/Coordinator
Technology
Our people can access the product in the hospital or wherever they are. Some are using it on phones....
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Analyst/Coordinator
Service and Support
There are multiple users rolled into one use of the product, so everybody is working off of a...
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Analyst/Coordinator
ROI / Cost (care and feeding)
MedAptus avoids charging for every little thing, especially recently because of the coronavirus and...
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, we had to quickly reduce our capacity by half. The payers were requiring...
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Analyst/Coordinator
Implementation and Training
The implementation services for Pro Charge Capture were excellent. The only thing we had to really...
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Analyst/Coordinator
Implementation and Training
We have really not had to utilize MedAptus for training except for recently because we have been...
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Analyst/Coordinator
Functionality and Upgrades
Pro Charge Capture is very easy for end users. It is very intuitive. At our facility, we have taken...
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Analyst/Coordinator
Relationship
MedAptus has always been very responsive. MedAptus typically comes out every couple of years. They...
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Director
Relationship
I can’t say how happy I am with the vendor and with what they have done in the past couple of...
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Director
Functionality and Upgrades
We are totally hands off on the upgrades, and I have never had an issue with an upgrade from...
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Director
Interfacing and Integration
The system does very well with supporting our integration goals. We have the system so that we can...
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Director
Functionality and Upgrades
Pro Charge Capture’s user setup is a little difficult, and there isn’t a way to easily upload data...
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Director
Technology
The vendor is doing very well in terms of delivering new technology that meets our needs. The vendor...
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Director
Service and Support
I get answers pretty much the same day a ticket is opened. Our first line of response is very quick....
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Director
Functionality and Upgrades
Pro Charge Capture is a great application. The physicians love the tool and love being able to use...
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Manager
Service and Support
We haven’t implemented anything new with the vendor because the census is so low, but the vendor’s...
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Manager
Implementation and Training
The implementation we had wasn’t an easy one, but I rate it highly. We kept changing the project...
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Manager
Functionality and Upgrades
I received training from the vendor, and then I trained the providers. I rate the vendor highly....
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Manager
Service and Support
The vendor’s support is excellent. They usually get back to us immediately when we open a ticket,...
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Manager
Other Observations & Comments
In all the years we have had the product, we haven’t talked to the executives. I just always deal...
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Manager
Service and Support
The vendor has done a great job, and they have been very receptive to us the more we have grown. The...
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Manager
ROI / Cost (care and feeding)
MedAptus doesn't nickel-and-dime for some things, but with things like interfaces, they do kind of...
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Manager
Service and Support
With one outage, MedAptus took a couple of days to get everything fully up and running. I am not...
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Manager
Relationship
We had a couple of pricing situations with MedAptus, so we spoke to an executive manager, who was...
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Manager
Lessons Learned
If someone were looking to buy MedAptus' product, I would tell that person to ensure he or she is...
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Manager
Functionality and Upgrades
Overall, MedAptus' product has worked very well for us. All of our doctors are now entering their...
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Manager
Functionality and Upgrades
The ease of use would be better if MedAptus made the product flow better. When we go to the charge...
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Manager
Interfacing and Integration
Now that the product is up and running, the integration works great. The charges flow into our EMR...
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Analyst/Coordinator
ROI / Cost (care and feeding)
MedAptus avoids charging for every little thing. When they do things for us, we ask whether they are...
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Analyst/Coordinator
Interfacing and Integration
The product supports our integration goals.
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Analyst/Coordinator
Functionality and Upgrades
The tool is great and is flexible enough to meet our needs. When I say that the tool meets our...
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Analyst/Coordinator
Functionality and Upgrades
The product is customizable. I don't know about other clients, but with all of our applications, we...
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Analyst/Coordinator
Relationship
We have ongoing, regular calls with MedAptus. We are always in the loop, and they are easy to reach...
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Manager
Relationship
The system rarely has any downtime. One thing that is odd is that if we signed a contract and added...
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Manager
Functionality and Upgrades
MedAptus' system pretty well runs itself unless somebody gets a new phone and we need help...
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Manager
Service and Support
When we have problems and call the vendor, we talk to live human beings who speak English, and we...
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Director
ROI / Cost (care and feeding)
We get charged for items, but we are working on a flat service contract. The vendor charges per hour...
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Director
Functionality and Upgrades
MedAptus has a great tool that we use for charge capture. We use it permanently in the hospital...
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Director
Service and Support
The vendor has a great team, and their people pretty much customize anything we want in order to...
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Manager
Service and Support
The system works great. We do everything for our billing in the system. It took us a while to get...
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Director
Other Observations & Comments
Issues seem to take a long time to get resolved, but I don't know whether that is on MedAptus' side...
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Director
Relationship
MedAptus has been a good partner to us. I would say we have had an overall positive experience with...
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Director
Functionality and Upgrades
Overall, the product has worked great in terms of what we are utilizing it for within our healthcare...
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Director
Functionality and Upgrades
The biggest selling point and the biggest point of longevity for us with the system are that we can...
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Director
Other Observations & Comments
Our providers have to populate the problem list in the charge capture tool. I would think that a...
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Manager
Functionality and Upgrades
MedAptus could make better sorting capabilities. We get complaints that sorting is kind of...
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Manager
Relationship
MedAptus keeps trying to make improvements, and we see some results from some of those improvements....
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Manager
Functionality and Upgrades
The biggest issue that we have is the lack of robust reporting. The reporting processes are very...
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Manager
Relationship
MedAptus is part of our long-term plans. I would absolutely buy the product again. MedAptus has been...
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Manager
Functionality and Upgrades
We started off as handheld users, but we have since gravitated to the web-based application of Pro...
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Manager
Service and Support
We have many systems that interface with the MedAptus product. We have been working more with...
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Manager
Functionality and Upgrades
I really love the system. It is an easy tool for doctors to use. It is straightforward, and we have...
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Manager
Relationship
I would buy the system again. It is a great tool. We interfaced it to another system, and that was a...
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Manager
Functionality and Upgrades
When the vendor does maintenance, the system shuts down for several hours. I wish the vendor had two...
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Manager
Service and Support
We have multiple interfaces with the different hospitals that our doctors use the MedAptus system...
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Manager
Functionality and Upgrades
The MedAptus system was really easy for our newest doctors to pick up. People don't have to be tech...
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Manager
Relationship
Things are going really well with MedAptus. The doctors primarily use the system to enter charges...
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Director
Functionality and Upgrades
It surprises me that more people do not know about MedAptus. They are on the outer fringes on...
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Director
Functionality and Upgrades
Pro Charge Capture has been really good for us. It is a simple product and is very user friendly for...
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