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Aquarius iNtuition Enterprise Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Aquarius iNtuition Enterprise is a quality product. I am very happy with the system. The quality of...

Jan 2021
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VP/Other Executive

Technology

Aquarius iNtuition Enterprise is slow in bandwidth situations. We can’t use it at home because of...

Jan 2021
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Manager

Service and Support

TeraRecon has a good solution, but we have noticed some slowdowns in their response and operations...

Dec 2020
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Director

Functionality and Upgrades

It is easy to find things in Aquarius iNtuition Enterprise. There are different modules for various...

Dec 2020
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Director

Service and Support

The support from TeraRecon has always been great. TeraRecon is quick to respond. They take ownership...

Dec 2020
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Director

Functionality and Upgrades

Our radiologists' favorite thing about Aquarius iNtuition Enterprise is the tabular model...

Dec 2020
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Director

Service and Support

I would like to see TeraRecon reach out more proactively to see how we are doing and whether we need...

Dec 2020
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Manager

Interfacing and Integration

The product is part of our long-term plans. We were talking recently with the vendor. They ran some...

Dec 2020
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Manager

Service and Support

I used to get emails from vendors about new features and upgrades to the newest software. The vendor...

Dec 2020
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Manager

Service and Support

The vendor has a vision of where the product needs to go. The vendor pulled us all together for a...

Dec 2020
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Manager

Service and Support

Generally, when we deal with the vendor's support, we can request for issues to be escalated, and...

Dec 2020
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Manager

Interfacing and Integration

The system is meeting our integration and interoperability goals. I would highly recommend the...

Oct 2020
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Manager

Service and Support

The vendor's service people are very proactive. They contact us when there are issues that other...

Oct 2020
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Manager

Functionality and Upgrades

I think the product is the best in its class out of all the 3D systems in the marketplace. The...

Oct 2020
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Director

ROI / Cost (care and feeding)

TeraRecon's system is stable and meets our needs. However, the system is at the end of its life, so...

Oct 2020
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Director

Sales and Contracting

TeraRecon hasn't done anything to help me through the COVID-19 crisis, but they haven't done...

Oct 2020
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Director

Service and Support

A few years back, something happened to our facility that was a security concern. TeraRecon was the...

Oct 2020
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CIO

Relationship

Overall, the system is a good solution, and TeraRecon is a good vendor. We have seen a few things...

Oct 2020
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Manager

Future Outlook

The vendor is really trying to deliver new technology to meet our needs. The vendor looks toward the...

Sep 2020
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Manager

Relationship

The vendor’s executives are involved, and we have all kinds of conversations at every level of the organization....

Sep 2020
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Manager

ROI / Cost (care and feeding)

The system drives outcomes, but we are able to get more outcomes out of the TeraRecon system than...

Sep 2020
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Manager

Functionality and Upgrades

In a lab setting, the product is very valuable because it has workflows that allow me to customize...

Sep 2020
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Manager

Relationship

We have frequent meetings with the vendor, and they are excited about the fact that we want to use...

Sep 2020
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Analyst/Coordinator

Service and Support

In terms of TeraRecon keeping promises, TeraRecon dropped the ball on us when it came to their sales...

Jul 2020
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Analyst/Coordinator

Implementation and Training

TeraRecon needs to get their enterprise-level system up to par. There was some engineering in the...

Jul 2020
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Analyst/Coordinator

Service and Support

At TeraRecon, the vice president just left, but we still talk to the executives a lot. There has...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We consider TeraRecon to be a developmental partner. There are other solutions on the market....

Jul 2020
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Director

Relationship

The product has a good infrastructure because it isn't restricted in the number of users or number...

Jul 2020
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Director

Functionality and Upgrades

Some things are challenging to do in the system. We have had some issues with some of the efficiency...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

TeraRecon is very good at what they do. They have excellent post-processing software from a...

Jul 2020
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Physician

Service and Support

When we have issues, it takes maybe fifteen minutes to get somebody on the phone. I can reach out to...

Jun 2020
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Physician

Functionality and Upgrades

TeraRecon pushes us to upgrade. On the research side, I feel like we are getting updates without me...

Jun 2020
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Physician

Functionality and Upgrades

The product deserves the word iNuition to be part of its name; it is intuitive. TeraRecon has been...

Jun 2020
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Director

Functionality and Upgrades

Aquarius iNtuition Enterprise is a good advanced visualization solution, and the system has strong...

Jun 2020
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Analyst/Coordinator

Service and Support

I have had to call TeraRecon, and they are always Johnny-on-the-spot. When we have to wait 15...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product does what the vendor says it will do. I like the product, but I don't think it is...

May 2020
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Analyst/Coordinator

Other Observations & Comments

If we had access to the servers, that would be a major improvement. We have to call TeraRecon so...

May 2020
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Manager

Technology

The new version of the product is phenomenally fast. It is hard to quantify things, but in terms of...

May 2020
(0)
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Manager

Functionality and Upgrades

Undoubtedly, the product is part of our long-term plans. I don’t see us going to any other system...

May 2020
(0)
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Manager

Other Observations & Comments

The vendor has been caught between a rock and a hard place because they have been bought out. I hope...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We basically get the whole enchilada.

May 2020
(0)
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Manager

Other Observations & Comments

There are a few things that I think we probably could have gotten some more help with from the...

May 2020
(0)
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Manager

Service and Support

If we don’t call the vendor, they don’t do anything. When we call them, they react, but until we...

May 2020
(0)
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Manager

Service and Support

I would recommend the product. On a 1–9 scale, I would give it a 10 if I could. The vendor is good....

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor and product are good, and over the course of a few years, we have been able to add more...

May 2020
(0)
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Manager

Functionality and Upgrades

Once the product is installed properly, it behaves. There is very little we have to do with it; it...

May 2020
(0)
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Manager

Functionality and Upgrades

I wish we had the viewer so that we could be more universal with the product. The vendor tried but...

May 2020
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Manager

Relationship

During the COVID-19 crisis, we did an implementation, and the vendor was trying to get their money....

May 2020
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Director

Service and Support

TeraRecon keeps their promises better than our other vendor does. People only need to make promises...

May 2020
(0)
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Director

Other Observations & Comments

The vendor’s support is generally really good. We do a lot ourselves proactively. The vendor usually...

May 2020
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Director

Service and Support

The vendor’s ability to drive tangible outcomes is acceptable. We get what we need. We sometimes...

May 2020
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Manager

Future Outlook

The system is not part of our long-term plans. We have been working with a few different vendors,...

Apr 2020
(0)
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Manager

Relationship

When I think of being proactive for service, I would picture TeraRecon being a little more proactive...

Apr 2020
(0)
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Manager

Functionality and Upgrades

If I were recommending the system to others, I would tell them that the system is user friendly and...

Apr 2020
(0)
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Manager

Interfacing and Integration

The paradigm has shifted, and everybody realizes that we are in a highly competitive market and that...

Apr 2020
(0)
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Manager

Service and Support

In terms of TeraRecon's support and responsiveness, TeraRecon is by most accounts the gold standard...

Apr 2020
(0)
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Manager

Other Observations & Comments

In the VP coder version, we may be able to share a viewer for the PETs and CTs in the absence of a...

Apr 2020
(0)
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Manager

Other Observations & Comments

The vendor has artificial intelligence and machine learning capabilities. TeraRecon was just...

Apr 2020
(0)
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Manager

Service and Support

TeraRecon always reaches out and lets us know whether webinars are coming up. They work with me on...

Apr 2020
(0)
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Director

Future Outlook

The people who use the system like it. The system is not part of our long-term plans because we are...

Apr 2020
(0)
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Director

Functionality and Upgrades

In terms of the quality and effectiveness of recent upgrades, the vendor did well.

Apr 2020
(0)
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Director

Implementation and Training

There is no training with the vendor. We would have to pay for services and to have somebody come in....

Apr 2020
(0)
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Director

Other Observations & Comments

We have had to escalate things and get things that we thought were supposed to be part of the...

Apr 2020
(0)
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Director

Relationship

The vendor’s proactivity level is really very low. I don’t think anybody is really reaching out, but...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

We never have to call the ongoing support. That just means the product works all the time.

Feb 2020
(0)
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Analyst/Coordinator

Relationship

In terms of TeraRecon being proactive, the account executive checks on us. That person brings us new...

Feb 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The TeraRecon product did what it was supposed to do in driving tangible outcomes. I am giving the...

Feb 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I would absolutely buy the TeraRecon product again. Upgrades are a challenge. One of the things that...

Feb 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would rate TeraRecon really highly on the effectiveness of their ongoing training. As soon as I...

Feb 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I would rate TeraRecon pretty high in terms of supporting our organization's integration goals, but...

Feb 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

TeraRecon is one of the vendors we use that I see more advertisements for. TeraRecon is trying hard...

Feb 2020
(0)
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CIO

Service and Support

We run into some language barriers with TeraRecon's support. The support teams are incredibly smart,...

Feb 2020
(0)
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CIO

ROI / Cost (care and feeding)

TeraRecon avoids charging for every little thing. Aquarius iNtuition Enterprise is a...

Feb 2020
(0)
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