AirWatch Mobile Device Management Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 4:47:47 AM and Model.EvProductId = 70681

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User Commentary

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CIO

Service and Support

VMware keeps their promises. We have a few issues that the vendor is working with us on that have...

Dec 2019
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CIO

Service and Support

We didn’t develop the solution, so the originator of the software has to figure out how to...

Dec 2019
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CIO

ROI / Cost (care and feeding)

VMware nickel-and-dimes a little bit because of their pricing model. It is what it is. They charge...

Dec 2019
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CIO

Implementation and Training

VMware has technical people training technical people, and we have to fly on our own. We struggled...

Dec 2019
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CIO

Service and Support

The gap that we have with the system is that we have a piece of it that fell out for certain...

Dec 2019
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CIO

Functionality and Upgrades

Security is such a hot topic. The system allows us to deliver to the customer. It is a pretty solid...

Dec 2019
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CIO

Functionality and Upgrades

The installation is a little bit clunky, and not everything is intuitive. The system works, but it...

Dec 2019
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CIO

Functionality and Upgrades

The system is pitched to be sleek, sexy, and pretty cutting edge. We try to get it to work with a...

Dec 2019
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CIO

Other Observations & Comments

We are still concerned about VMware’s attachment to Dell and EMC. I know VMware professes to be a...

Oct 2019
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CIO

Other Observations & Comments

VMware keeps their promises. We don’t have issues with the account team or the technology, but we...

Oct 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

VMware doesn’t nickel-and-dime us. They have gotten much better about that.

Oct 2019
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CIO

Implementation and Training

Training is nonexistent. I think the vendor defers that to third parties.

Oct 2019
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Manager

Other Observations & Comments

From an end-user perspective, the product is almost invisible. The only complaint about it is that...

Aug 2019
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Manager

ROI / Cost (care and feeding)

The AirWatch product is pretty expensive, but the only time I feel nickel-and-dimed is with the...

Aug 2019
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Manager

Service and Support

My issue with AirWatch is that I have a hard time with their support. When I have to call for...

Aug 2019
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Manager

Relationship

We don't know who our representative is. That person hasn't ever reached out to us. When we bought...

Aug 2019
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CIO

Other Observations & Comments

We were on the fence about whether to continue with AirWatch Mobile Device Management. VMware had...

Jul 2019
 Helpful

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Analyst/Coordinator

Future Outlook

AirWatch Mobile Device Management has been an okay product. We have primarily been using it to push...

Jun 2019
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CIO

Functionality and Upgrades

We are using AirWatch Mobile Device Management to push applications, profiles, and other required...

Jun 2019
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CIO

Technology

The only issue I have with it is that the user interface is just a bit clunky.

Jun 2019
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CIO

Sales and Contracting

AirWatch Mobile Device Management is a good system. VMware is one of our top vendors, and we have no...

May 2019
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Director

Functionality and Upgrades

The VMware products' ability to go across multiple platforms is what separates them from the rest of...

Apr 2019
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Director

Functionality and Upgrades

I think VMware needs to build more integration for their product. The product seems to be very messy...

Apr 2019
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Director

Implementation and Training

VMware should provide account management services for at least the first two years of customers...

Apr 2019
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CISO

Relationship

We struggled to set up and configure the system. VMware responded when we had questions, but there...

Apr 2019
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CISO

Functionality and Upgrades

The system works as expected. However, our users don’t like the product because it creates the need...

Apr 2019
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CISO

Sales and Contracting

VMware has a convoluted pricing model that takes a while to figure out. We are still not sure how...

Apr 2019
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Manager

Service and Support

VMware does support us, but their engineers and support people have very limited knowledge of the...

Mar 2019
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Manager

Technology

One issue was the deployment. The first time, we put on the system on-site. The on-site server...

Mar 2019
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Manager

Technology

We just completed the implementation, and we experienced a lot of challenges. Most MDM solutions are...

Mar 2019
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Manager

Technology

We wanted ease of control and management of the devices. For example, if a user needs an app, we...

Mar 2019
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Manager

Sales and Contracting

The salespeople told us that the system could do certain things. But when we started putting the...

Mar 2019
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Manager

Sales and Contracting

Our expectations were very high. If we buy a product that is listed as the best in the industry, I...

Mar 2019
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Manager

Win/Loss - Why they were selected (by current clients)

We evaluated a few products and decided to go with VMware’s system based on all the information we...

Mar 2019
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Director

Service and Support

We have trouble with VMware's support every time we use it. We have to bounce around from person to...

Jan 2019
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Director

Relationship

I wish that VMware would focus on the customer. They treat us as though we are just a number.

Jan 2019
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Director

Future Outlook

I am switching from VMware. Their costs appear to be low, but VMware doesn't include certain things,...

Jan 2019
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Director

Implementation and Training

We didn’t pay for the higher-level support, and every time we called the support people, we kept...

Jan 2019
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Director

Relationship

We have had some difficulties with the system. I had to escalate the issues to get things moving....

Jan 2019
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Director

ROI / Cost (care and feeding)

VMware sometimes comes in as a low bidder, and then we find out that they didn’t include a lot of...

Jan 2019
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Director

Win/Loss - Why they were selected (by current clients)

VMware is up there, so to speak. The system’s integration depends on what operating system is used....

Jan 2019
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Manager

Functionality and Upgrades

The system works well for what we use it for, such as tracking devices, remotely wiping devices,...

Dec 2018
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Manager

ROI / Cost (care and feeding)

Pushing applications and configuring could be a little easier. Maneuvering within the web app and...

Dec 2018
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Director

Other Observations & Comments

We haven’t noticed much of a difference with AirWatch Mobile Device Management on Apple devices...

Dec 2018
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Director

Implementation and Training

The training could be better with VMware. They only trained one of our people, and the training was...

Dec 2018
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Director

Service and Support

The support after the implementation has been rock solid, and I would recommend AirWatch Mobile...

Dec 2018
 Helpful

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Director

Functionality and Upgrades

We bought AirWatch Mobile Device Management through our enterprise vendor, but we also have direct...

Dec 2018
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Director

Functionality and Upgrades

The ease of use could be a bit better, but AirWatch Mobile Device Management does what we need it to...

Dec 2018
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Director

Functionality and Upgrades

VMware could improve a few pieces, but AirWatch Mobile Device Management is a pretty good solution....

Dec 2018
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Director

Functionality and Upgrades

The interfaces in AirWatch Mobile Device Management can sometimes be confusing. Navigating around...

Dec 2018
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Director

ROI / Cost (care and feeding)

I feel like we get a good price, and we are getting everything we need out of AirWatch Mobile Device...

Dec 2018
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CISO

Other Observations & Comments

From what I understand, VMware’s system has more features than IBM’s system. But the last time we...

Dec 2018
 Helpful

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CISO

Implementation and Training

The system was easy to implement. We didn’t get any training, but VMware had a very good consulting...

Dec 2018
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CISO

Technology

The system requires some extra steps on Android devices as opposed to Apple devices.

Dec 2018
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CIO

Technology

We have been using AirWatch Mobile Device Management for several years. It is very stable and runs...

Sep 2018
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CIO

ROI / Cost (care and feeding)

VMware charges us for every little thing. There is always a cost associated when we have a question...

Aug 2018
 Helpful

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CIO

Implementation and Training

AirWatch Mobile Device Management has been an expensive product to deploy. The product takes a...

Aug 2018
 Helpful

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CIO

Functionality and Upgrades

The configuration of VMware AirWatch Mobile Device Management is kind of a pain in the neck. It...

Jun 2018
 Helpful

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CIO

Other Observations & Comments

We are not doing a lot with AirWatch Mobile Device Management. We are deploying email credentials....

Jun 2018
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CIO

ROI / Cost (care and feeding)

VMware could improve their pricing. No one kind of security technology does everything, and so we...

Jun 2018
 Helpful

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Manager

Technology

I would not recommend implementing an on-site deployment of AirWatch Mobile Device Management. That...

Jun 2018
 Helpful

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Manager

Implementation and Training

VMware doesn’t offer a lot of flexible training options. I have learned everything by reading the...

Jun 2018
 Helpful

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Director

Lessons Learned

AirWatch Mobile Device Management works, but it wasn't easy to get it to work. We needed a lot of...

May 2018
 Helpful

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CISO

Functionality and Upgrades

AirWatch Mobile Device Management is a strong product, and it doesn't create too many barriers for...

Apr 2018
 Helpful

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CISO

Implementation and Training

I would like to see VMware get better at implementing containerization in a large, complex...

Apr 2018
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CISO

Functionality and Upgrades

I don't see any groundbreaking functionality or additional applications or services for AirWatch...

Apr 2018
 Helpful

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CISO

Functionality and Upgrades

AirWatch Mobile Device Management has been an extremely good MDM solution for our hospital. The...

Apr 2018
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CISO

Other Observations & Comments

Our email vendor has made it very difficult to use AirWatch Mobile Device Management. The...

Apr 2018
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CIO

Relationship

We have been less satisfied with our relationship with VMware. They have been working for us, but we...

Mar 2018
 Helpful

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CIO

Other Observations & Comments

VMware's technology is great and works well. However, when I employ the product at my desktop, the...

Mar 2018
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Director

Implementation and Training

VMware is one of the leading vendors. But we just have not had an easy time getting the product...

Feb 2018
 Helpful

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Director

Service and Support

VMware's customer support is very high level. VMware is engaged with their customers, and their...

Feb 2018
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Director

Other Observations & Comments

VMware sends a lot of updates into the system. We find ourselves constantly redoing some of the...

Feb 2018
 Helpful

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Director

Other Observations & Comments

The AirWatch system seems to work better with Apple devices, but it does not work poorly with...

Feb 2018
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Director

Technology

The AirWatch system creates an encrypted space on the end user’s mobile device that the information...

Feb 2018
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Director

Functionality and Upgrades

VMware notifies us when they are making changes, though the notifications are not sent far enough ahead....

Feb 2018
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Director

Lessons Learned

Others should seriously consider using AirWatch MDM, especially because it will be implemented with...

Feb 2018
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CISO

Functionality and Upgrades

The VMware tool is working out well, and we keep needing to buy more licenses. It has been running...

Feb 2018
 Helpful

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CISO

Future Outlook

We are doing iOS- and android-device management with the VMware tool. In the future, we are going to...

Feb 2018
 Helpful

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CISO

Lessons Learned

The only thing I would advise VMware clients to do is to figure out what licensing level they need...

Feb 2018
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CISO

Relationship

VMware is good. They are a good partner, and they assist us in determining the right configuration...

Feb 2018
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Manager

Functionality and Upgrades

We use AirWatch Mobile Device Management to manage our Apple devices. It isn’t always easy to manage...

Dec 2017
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Manager

Relationship

Our relationship with VMware is excellent. They are very proactive and communicate well with us....

Dec 2017
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CIO

Functionality and Upgrades

We have been very happy with AirWatch Mobile Device Management. The ease of implementation for both...

Dec 2017
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CIO

Other Observations & Comments

I don’t see any differences when putting the system on Apple and Android devices. Sometimes managing...

Dec 2017
 Helpful

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CIO

Service and Support

VMware has pretty good service. They have met our needs. We had some challenges on the licensing...

Dec 2017
 Helpful

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CISO

Lessons Learned

If I were buying MDM today, I would go with AirWatch MDM because it is the best product on the...

Nov 2017
 Helpful

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VP/Other Executive

Relationship

VMware has been consistent and fairly easy to work with. We have not had any real challenges with...

Nov 2017
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CIO

Other Observations & Comments

AirWatch Mobile Device Management is solid and predictable. There are no surprises, and we get what...

Nov 2017