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2025 BEST IN KLAS
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Healthcare Operations 2025
Guide to Vendor Offerings
Author
Niel Oscarson
Author
Paul Warburton
Over the last few years, healthcare organizations have renewed their focus on operational efficiency, driven by margin pressures, workforce shortages, and the emergence of new operations-focused vendors. Organizations are trying to determine which technology strategy will deliver the greatest impact across operational areas—adopting best-of-breed solutions or consolidating solutions through broad enterprise platforms? KLAS has long monitored technologies that support healthcare operations and, with support from healthcare organizations, has developed a framework outlining core components of healthcare operations and their specific capabilities. This report—a further step in KLAS’ ongoing build-out of our healthcare operations segment—examines vendor-reported capabilities within the framework to give healthcare decision-makers visibility into available solutions and the breadth or focus of vendor offerings. Where available, it also provides a high-level view of vendor performance.
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Key Findings:
- Enterprise-Wide Technology Options Are Still Emerging
- Framework Pillar Key Takeaways
Writer
Carlisa Cramer
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.