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Reports
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Arch Collaborative Resources
Upcoming Reports
January–June 2024
- First Looks: Focused on a newer solution from an established vendor or a solution from an established vendor KLAS is measuring for the first time
- Emerging Company Spotlights: Focused on solutions from emerging companies
- Case Studies: Focused on the experience of one or two customers using a very new solution
Finding the Right Partner in a High-Performing Market
Improving the Healthcare Experience for More than Just Patients
† KLAS plans to rename our Patient Experience Improvement market segment to Healthcare Experience Management soon after this report’s publication.
A Look at Vendor-Reported Capabilities
Broad Use Cases across the Enterprise
Navigating Organizational Priorities amid Labor, Budget, and Regulatory Pressures
How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
An Early Look at Standalone Solutions
Improving Cybersecurity Preparedness through NIST CSF & HICP Best Practices
Where Are Vendors Delivering Value?
Regional Trends and Investment Energy
Organizations’ Increasing Need for Meaningful Partnerships
Optimizing the Ophthalmology Experience through Functionality & Relationships
Provider Perceptions on Technology Investment Now and in the Future
A Deep Dive into Early Clinical Adopters’ Successes and Lessons Learned
A Look at Achieved Outcomes in a Financially Challenging Environment
The Importance of Quality Support
Part of a Series on ERP Implementations
A Complete Virtual Care Platform That Improves Patient Safety while Reducing Costs & Staff Workloads
How Are Advanced Users Moving toward Next-Generation Discrete Data Extraction?
New Advanced Capabilities Beginning to Show Promise
An Update on Vendor-Reported Capabilities
Matching Vendor Capabilities to PHM Needs
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
A Closer Look at Customer Adoption
Healthcare Organizations Test Solutions in Rapidly Evolving Market
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Transforming the Consumer Healthcare Experience
Common Implementation Challenges for Provider Organizations
Customer Perceptions of Oracle Health
- Round 1—March 2022: Customers’ initial thoughts on company changes
- Round 2—July 2022: Customers’ perceptions after Oracle Health finalized acquisition of Cerner and announced company vision
- Round 3—November 2022: Customers’ impressions after Oracle Cerner Health Conference (OCHC)
Note: For more customer feedback about recent company changes, read the Cerner Flash Insights report and the Cerner Soarian Financials Pulse Check report.
Which Public Cloud Providers Are Early Movers Considering?
Note: Epic reports having 6 customers with their full production environment in the public cloud, 97 customers with their full production environment in Epic’s private cloud, and the rest primarily on-premises.
Part of a Series on ERP Implementations
Actionable Insights to Reduce Medication Spend
Vendors Learning to Mitigate Negative Impact
How HIT Vendors and Customers Can Lay a Foundation for Success
Click here to learn how KLAS can bring transparency to your HIT implementation.
Early Adopters Lead the Charge in an Emerging Market
Part of a Public Cloud Providers Series on Adoption and Early Performance
Note: In October 2021, Microsoft Cloud for Healthcare became generally available; this solution was not specifically targeted in this research.
Benefits & Challenges of Deep Adoption